CHCADV002

Student Assessment
Task One: Questions
 Assessment Cover Sheet
This document must be signed by the student for each assessment completed. Submission of Assessments
will not be accepted for marking/review without a completed and signed Assessment Cover Sheet.

Qualification Title CHC52015 Diploma of Community Services

Unit Code CHCADV002
Unit Title Provide advocacy and representation services.
Student Name
Student ID
Student Email
Assessor Name
Campus ✘ Melbourne Sydney Perth
Due Date Week 6
Submission Date
Assessment Task Task One - Questions

Student Agreement:
By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed
in the Student Handbook and Acknowledge Education’s policies and procedures. In particular:
• The work submitted is my own and does not contain another person’s material represented in my
work.
• I understand that I must acknowledge in an appropriate manner all information and sources of
assistance used in my assessment work.
• I have followed all submission, presentation and file name guidelines outlined in the submission
guidelines. I am aware that if I do not follow the required guidelines, this could result in my
assessments being returned not assessed by my trainer/assessor.
• I understand that I must not receive undue assistance or the unauthorised help of others in the
preparation of my assessment work.
• I will not allow other students to access or copy in whole or any part of my assessment work.
• I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the
right to appeal as detailed in the Student Handbook and Acknowledge Education’s policies and
procedures.

Student Declaration:
I hereby declare that I have read the above statement and that all the material I submit for assessment is
entirely my own and meets all of the college’s assessment requirements.

Student Signature
Date

CHCADV002 – Student Assessment – Task One: Questions (V.1 – 192401) 2

 Assessment Task 1: Questions
Student Assessment Instructions
 This is a written assessment. All questions must be answered for this assessment.
 This written assessment will need to be completed again if it is incomplete or without satisfactory
performance, after further training support. This may be to focus on question areas not achieved in
the prior attempt at the assessment.
 The written assessment may be re-attempted on two occasions (maximum of three attempts).
 This is an open book assessment.
 Respond to all questions in the spaces provided.
 You must answer all questions correctly for this assessment to be completed satisfactorily. Ask your
assessor to clarify any aspect you are unsure about in this assessment task.

Required Resources
 You will need to have access to relevant legislation, standards and codes, industry practices.

Evidence
 You must submit the completed assessment cover sheet and your answers to your assessor, either by
handing in written responses or by online submission within the allocated time.
 Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover
sheet will not be accepted.

When and where will this assessment take place?

 Your assessor will provide you with the due date, which can be recorded in the assessment plan.
 Your assessor may also specify the length of time allowed and the expected word count, if applicable.

What if the assessment is not suitable?

 If you are unable to provide sufficient evidence with the written assessment method, your assessor
may be able to provide you with an alternative method. Discuss this with your assessor.

What happens if your answers are not satisfactory?

 If any of the assessment responses are not satisfactory, your assessor will provide you with feedback.
You may need to resubmit some or all the questions. Your assessor will explain the details for your
reassessment.
 In most cases, you will be allowed a maximum of three attempts.
 If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your
assessor or contact the Course Coordinator for more information.

CHCADV002 – Student Assessment – Task One: Questions (V.1 – 192401) 3

Question 1 Identify at least 3 conditions to consider during representation in consultation with
individuals and key groups.
Answer Confidentiality of the individuals – To ensure fair hearing during representation it is
crucial to ensure that the information being shared does not spread to unauthorized
parties.
Delegation and distribution of tasks - It is important that all parties to an issue feel
well represented by having a chance to express their views.
A good understanding of the community structures – Having an understanding of the
systems and structures is very ideal in ensuring the consultation is successful.
Result Satisfactory Not Satisfactory

Question 2 Underpinning the work in the community and health services sector is the principle of
human rights. Explain what this means, and give at least 4 examples of human rights
Answer Human rights are fundamental in community and health work as it is important to
acknowledge all the diverse ways humans are in terms or religion, culture, race,
gender and other preferences.
Example of human rights include: -
Right to worship
Right to religion
Right to speech
Right to life
Result Satisfactory Not Satisfactory

Question 3 Give two examples of a type of advocacy where a person represents themselves.
Answer Patient advocacy whereby a patient speaks up on their healthcare needs like
improved access and health promotion.
Education advocacy whereby students seek educational support to assist them in
their academic goals.

Result Satisfactory Not Satisfactory

CHCADV002 – Student Assessment – Task One: Questions (V.1 – 192401) 4

Question 4 Give an example of a type of advocacy that may be requested by an individual person,
such as a parent.
Answer Educational Advocacy – This a type of advocacy whereby a parent can request certain
resources that are deemed to be helpful to their student. This can be extra lessons or
access to some facilities.

Result Satisfactory Not Satisfactory

Question 5 Give at least two examples of group advocacy.

Answer Climate change advocacy whereby a group of people can come together to advocate
for changes in the environment that will promote better climate for all.
Educational advocacy whereby parents can come together to discuss what teachers
teach students at school.

Result Satisfactory Not Satisfactory

Question 6 Explain raising awareness as a function of advocacy. Why is it important?

Answer Raising awareness is a process of advocacy that involves educating the masses about
an issue in order to get the support of the public. It works by bringing to the attention
a certain issue under discussion and providing possible solutions to the problem.

Result Satisfactory Not Satisfactory

Question 7 Explain the role of advocacy in acting on behalf of a person.

Answer While acting on behalf of a person advocacy assists a person to be able to get fair
representation and hearing increasing the chances of success. While representing
someone we ensure that they are well aware of all the necessary information
required to assist them. It also involves representing them in the negations and
meetings that are done. The goal of representation is to ensure a fair hearing for the
person.

Result Satisfactory Not Satisfactory

CHCADV002 – Student Assessment – Task One: Questions (V.1 – 192401) 5

Question 8 Give two examples of types of written documents may be required as a function of
advocacy.
Answer Letter of Advocacy – A written letter by the relevant authority addressing specific
concerns that require to be handled.
A chart or diagram display of statistics or data that shows comparisons of the matters
being advocated for and the set goals if achieved.
Petition signatures- Signature collection to show the number of people in support of
the matter being advocated for.

Result Satisfactory Not Satisfactory

Question 9 Explain how representation and advocacy are different from decision-making made on
behalf of a person or a service provider.
Answer Representation and advocacy involve listening to the point of view of a certain party
and offering to assist them in achieving their goals/wishes.
Decision-making on the other hand is making a choice on behalf of one regardless of
their point of view.

Result Satisfactory Not Satisfactory

Question 10 Explain why it is important to understand the processes of a particular industry and/or
government before representation begins.
Answer Understanding the processes of a certain industry assists in the advocacy process by
having the thoughts well aligned with the systems in place. In the long run it becomes
possible to offer better representation that does not conflict with the systems in
place.

Result Satisfactory Not Satisfactory

Question 11 Why is it important to have an understanding of the nature and structure of the
community services and health industries?
Answer Having a solid understanding of the nature and structure of community services and
health industries is very crucial as it helps in designing the plans of actions that can
be done. It enables for resource allocation to be done effectively and enhances
proper communication with other professionals in the industry.

Result Satisfactory Not Satisfactory

CHCADV002 – Student Assessment – Task One: Questions (V.1 – 192401) 6

Question 12 How does an understanding of the processes and structures relevant to an
organisation’s goals and objectives assist in representation?
Answer A good understanding of an organisation’s goals and objectives can assist one in
having a better representation in their advocacy. The policies and objectives are what
drives the organisation and is therefore crucial that they are well aligned to the
actions that are required to be done by the people being represented.

Result Satisfactory Not Satisfactory

Question 13 How does an understanding of the processes, structures and boundaries relevant to
your work role assist in representation?
Answer Understanding processes, structures and boundaries assists the representation by
enabling the advocacy process to be more precise to the goal and well organized. It is
important to acknowledge the boundaries that are set and work within the
framework in order to get better results.

Result Satisfactory Not Satisfactory

Question 14 Provide two examples of processes and systems that can be used to support advocacy,
including electronic campaigning.
Answer Online social media platforms such as WhatsApp, twitter, Facebook etc. are very
effective in advocating a certain agenda.
Online petition platforms are also quite effective in advocating for the rights of the
people.

Result Satisfactory Not Satisfactory

Question 15 Explain both individual and group advocacy with an example for each.

Answer Individual advocacy advocates for the rights and needs of a single person to help
them achieve a certain goal e,g. A Parent advocating for the needs of his disabled
child at school.
Group advocacy focuses on the needs of a group to help them achieve a goal
collectively. E.g. Community advocacy groups for security in the community and
services needed in the community.

Result Satisfactory Not Satisfactory

CHCADV002 – Student Assessment – Task One: Questions (V.1 – 192401) 7

Question 16 Why is it important to identify and seek the support of key people and develop strategic
alliances?
Answer Strategic alliances are key for advocacy efforts since it helps with creating awareness
and can make the set priorities easy to achieve through ways like funding and
creating awareness and pushing for achievement of objectives.

Result Satisfactory Not Satisfactory

Question 17 What are the requirements for reporting, accountability and evaluation in
representation and advocacy?
Answer Reporting demonstrates the roles and processes included for planning the action,
involve stakeholders, address the issue and future representation. Accountability can
be used for evaluation of the plan, improvement and effectiveness of the advocacy
efforts.

Result Satisfactory Not Satisfactory

Question 18 Explain two ways to identify the relevant interests and concerns of clients in
accordance with organisation objectives and priorities.
Answer Questionnaires- These are questions answered by clients to be able to understand
their needs and to enabler and organisation achieve its priorities.
Discussions – Either group or one on one discussions with clients and staff members
to be able to achieve set objectives.

Result Satisfactory Not Satisfactory

Question 19 Explain ‘power of attorney’.

Answer Power of attorney means that a person can assign someone as their advocate to
provide a legal right to make decisions for them. Decisions pertaining medical matters
or financial matters.

Result Satisfactory Not Satisfactory

CHCADV002 – Student Assessment – Task One: Questions (V.1 – 192401) 8

Question 20 What is guardianship?
Answer Guardianship appears when a judge selects an individual or organisation to look after
the care of a child or an adult with any disability or mental health issues. This
Guardianship becomes responsible for the person's welfare until they reached 18, or
if anything happened into case of adults.

Result Satisfactory Not Satisfactory

Question 21 What is the legal status of parents and guardians of people under the age of 18?

Answer Parents or guardians of people under the age of 18 years are legally responsible for
their care and protection and they have the right and responsibility to make decisions
of the children in their care.

Result Satisfactory Not Satisfactory

Question 22 Give at least two reasons for why it is important to communicate and promote the
purpose and objectives.
Answer Communication enables individuals know and understand that which is required of
them in order to achieve the objectives.
Communication enables each individual know the progress towards achieving the
objectives.

Result Satisfactory Not Satisfactory

Question 23 Give at least two reasons for why it is important to promote and facilitate collaborative
planning and action?
Answer 1. It helps people who have same goals and priorities combine their efforts in
achieving the goals and priorities.
2. Helps in getting to know different methods on how to achieve certain
outcomes.

Result Satisfactory Not Satisfactory

CHCADV002 – Student Assessment – Task One: Questions (V.1 – 192401) 9

Question 24 Provide an example of a model of support and negotiation.
Answer Listening skills-These help to understand and provide the right support. They also
help in negotiation by understanding the needs and priorities in different situations.

Result Satisfactory Not Satisfactory

Question 25 List two examples of types of community consultation processes and describe the
decision-making process.
Answer Online consultation and surveys with feedback helping in the decision-making
process.
Group meetings and listening to different views.

Result Satisfactory Not Satisfactory

Question 26 Explain the benefits of analysing the actual work outcomes and documenting and
reporting against agreed objectives and priorities.
Answer The benefits of analysing actual work outcomes and documenting is to analyse and
assess how effective the strategies and actions have been. This helps in knowing how
to be effective in accomplishing objectives.

Result Satisfactory Not Satisfactory

Assessor Name
Assessor Signature

Student Name
Student Signature

CHCADV002 – Student Assessment – Task One: Questions (V.1 – 192401) 10