IMPORTANT:

Take responsibility to
resort asset

GUEST SERVICE CENTRE

IMPORTANT:
(SOP #06) SMARTPHONES & WALKIE-TALKIE To avoid misuse of the
STANDARD Smartphones/Walkie-
Proper usage of the duty smartphones & walkie-talkie should be maintained to avoid misuse.
talkie and maintain the
good condition of
devices.

ACTION STEPS HOW OPPORTUNITY

 GSC agents take their designated duty smartphones/walkie- IMPORTANT:
1. GSC agent starts
talkie and check the battery if it is needed to be charged. To use walkie-talkie
the shift properly

 Misuse of the Smartphones or Walkie-talkie is strictly

2. Maintenance for
prohibited. GSC agent is not allowed to make outgoing call
Smartphones/
using the Smartphones.
Walkie-talkie
 GSC agent should ensure that Smartphones are properly
handled to keep them in a good condition.
 Smartphones should always be kept on the table at Guest
Service Centre office only.
 Walkie-talkie and Smartphones need to be sanitized after
every shift to maintain cleanliness and hygienic purpose.
 Immediately action on failure of any equipment and ensure all
equipment is always operational.

3. Use of Walkie-  Recheck the channel before using walkie-talkie

talkie
 Adjust the suitable volume and voice
 Inform to right person in charge the task.
 After using, change back the channel of GSC again.
 Walkie-Talkie channels using as below:
No# 4: Emergency No#6: Recreation

No# 8: Engineer No#5: FB

No#7: Guest Service Centre No#9: Security

No# 7: Bell

4. Walkie-talkie Walkie-Talkie verbiage example:

verbiage Guest Service Centre Engineering
Guest Service Centre to Guest Service Centre, go
Engineering ahead!
Outage in room 1511 please! Engineering copy, outage in
room 1511

Note: All requests should be as short, simple as possible

(SOP #06) SMARTPHONES & WALKIE-TALKIE – PAGE 1