GUEST SERVICE CENTRE

(SOP #02) QUIETNESS AND TIDINESS MAINTENANCE

Guest service centre agents take responsibility to maintain the quietness and tidiness of working place, ensuring
the general area and each work station remain neat and orderly to create a professional and organized working
STANDARD environment.
IMPORTANT:
To have all the files organized
and kept in the assigned places

ACTION STEPS HOW OPPORTUNITY

1. Cleanliness and  At all times, cleanliness and proper organizing of the IMPORTANT:
tidiness in the records in the Guest Service Centre should be maintained To avoid unnecessary noise
office in the Guest Service Centre
to avoid misplacing any documents.
 Keep pens, paper clips and staplers in the holders
provided.
 Keep orderly files of paperwork – this will keep you
organized.
 Put all rubbish in the garbage bin, all recycled paper in
recycle box.
 Ensure all logbooks, notebooks and any other information
sources are in good condition. Replace if needed.
 Guest Service Centre Agents must ensure tidy working
place before handing over to the next shift.
IMPORTANT:
2. Minimize loud Taking action for any technical
noise  Guest Service Centre door should always be kept close to problems can avoid delay or
interruption of the operation
minimize the noise from outside.
 When coming in and going out, close the door carefully to
avoid banging the door.
 Guest Service Centre quietness should be practiced and
maintained.
 Loud chatting between colleagues should be avoided in
order not to distract any phone conversation.

3. No food allowed
 Strictly no food allowed inside.
 Drinks will be fine but to be handled carefully and not to spill
on the table or in any documents.
4. Electrical and
technical
maintenance  If computers, telephones, printers or other office
equipments have a problem, GSC agent reports the
problem immediately to IT or Engineering department
through FCS Econnect system.

(SOP #02) QUITENESS AND TIDINESS MAINTENANCE OFFICE – PAGE 1