GUEST SERVICE CENTRE

(SOP #007) FCS-ONE USAGE

STANDARD All requests or defects must be put in FCS - ONE system immediately after receiving from guests or associates.
Guest Service Centre Agent has to follow up until the job is completed on the system.

ACTION STEPS HOW

1. Log in FCS-  From Internet explorer, get access into the link:
ONE https://fcs1hotel.com/
 Fill in the user name and password, click log-in

 Click “Job” -> Job order -> New -> Express Job Request -> Location Name ( fill room
2. Creating number) -> Find ->Service Item Name ( fill Job) -> Choose “Item code” -> Remarks
requests/defect ( fill note) -> Choose runner name -> Save
s in FCS-ONE  After completing a request or defect on FCS-ONE, inform the related staff in charge to
take action.

B1
3. FCS closing  Click ““Job” -> Job order -> show “Job tracking” -> “Select” the request/defect -> click
requests/defect 3 dots icon -> Acknowledged -> complete.
s
  Click Job -> Job order -> show “Job tracking” to see the pending requests/defects.
4. FCS-ONE Job Base on the time, remind related staff in charge if the job is done or not yet.
tracking
  If a request is cancelled, Click Job -> Job order -> Select job -> click 3 dots icon ->
5. Cancel a job Cancel

(SOP #007) FCS- Econnect Usage – PAGE 1