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  • HOUSEKEEPING Training

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    ANURADHA
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    The document provides an overview of housekeeping responsibilities at a hotel. It outlines that housekeeping is responsible for cleanliness, maintenance, and aesthetics of rooms, public areas, and back areas. It then lists cleaning equipment and the housekeeping department layout with various roles. The roles of the two process owners are to ensure excellence in housekeeping, sanitation, safety, and comfort for guests through budgeting, reporting, evaluating employees, and establishing cleaning standards for the first owner and inspecting public areas and managing staff schedules and stocks for the second owner.

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    The document provides an overview of housekeeping responsibilities at a hotel. It outlines that housekeeping is responsible for cleanliness, maintenance, and aesthetics of rooms, public areas, and back areas. It then lists cleaning equipment and the housekeeping department layout with various roles. The roles of the two process owners are to ensure excellence in housekeeping, sanitation, safety, and comfort for guests through budgeting, reporting, evaluating employees, and establishing cleaning standards for the first owner and inspecting public areas and managing staff schedules and stocks for the second owner.

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    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
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    28 views7 pages

    HOUSEKEEPING Training

    Uploaded by

    ANURADHA
    The document provides an overview of housekeeping responsibilities at a hotel. It outlines that housekeeping is responsible for cleanliness, maintenance, and aesthetics of rooms, public areas, and back areas. It then lists cleaning equipment and the housekeeping department layout with various roles. The roles of the two process owners are to ensure excellence in housekeeping, sanitation, safety, and comfort for guests through budgeting, reporting, evaluating employees, and establishing cleaning standards for the first owner and inspecting public areas and managing staff schedules and stocks for the second owner.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 7

    HOUSEKEEPING Awareness

    Introduction of Housekeeping

     Clean
     Comfortable
     Safe
     Aesthetically
     responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas
    and the surroundings
    Cleaning equipment
     

    Housekeeping Department Layout


    JoravarSinh Makavana Process Owner 1

    Raju Thakor
    Process Owner 2

    Sanjay Ashvinbhai
    Sanjay Zala Bharat Parmar Sanjay Sneva Zakvadiya Vishnu Senva Kiran Thakor Kodhaiya

    Toilet Toilet Periphery Office Area Office Area Office Area Office Area
    Cleaner-1 Cleaner-2 Cleaning/ Canteen Cleaning Cleaning Cleaning Cleaning
    Role and Responsibilities
    Sno Title How
    Process Ensure excellence in housekeeping
    Owner1: sanitation safety comfort for the
    hotel guest.
    Provide budget to the management
    and undertake budget control and
    forecasting.
    Check the reports files and registers
    maintains.
    Evaluate employee in order to
    upgrade them when opening arise.
    Establish and maintain the standard
    operating procedure for cleaning .
    Process Check and ensure that all the public
    Owner 2: areas are cleaned regularly.
    Inspect the work of all the contracts
    like pest control, florist, off
    premises laundry and so on.
    Prepare staff schedule and duty.
    Ensure periodical stock – taking and
    maintaining of stock records for
    linen uniforms and equipment's.

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