27/04/21 Amend Customer Details (Corporate)

TEMENOS Banking Reference Processes

Amend Customer Details (Corporate) Last change: 20-Apr-2021 15:03:35
Type: EPC

Customer details
to be amended

Amendment Receive request

Request Customer RM
to amend
(Corporate)
Customer details

Check if request
Customer RM
is complete and in
(Corporate)
order

all required documents

Request
Request complete
incomplete and
and in order
not in order

ENQ
Verify Customer Customer RM
CUSTOMER.
identity (Corporate)
CSM.CORP
Instruct Customer
Customer RM
to resubmit
(Corporate)
- Signature Check request
- etc

Customer
Customer identity Customer identity
instructed to
confirmed not confirmed
resubmit request

COS
Confirm type of Customer RM
CUSTOMER.
amendment (Corporate)
OVERVIEW...

- New
Change basic Additional address Delivery
COS Alerts - Amend
details to be updated preferences
CORP.ALERT - Unsubscribe
ENQ
DE.CUSTOM S.CSM
ER.PREFER...
ENQ
ALERTS.HEA
DER.SCV
ENQ DE.CUSTOM
Select Customer Customer RM Capture delivery Customer RM
CUST.ADDRE ER.PREFERE ENQ
address (Corporate) preferences (Corporate)
SS NCES,INPUT CUSTOMER.
CUSTOMER, Amend Customer Customer RM ALERTS.CO...
CORP.PW details (Corporate)
ENQ
Customer RM
CUST.ACCO Capture Alerts
DE.ADDRESS (Corporate)
- Customer details UNT.ALERT...
- Change customer status ,ADD3 Update delivery
DE preferences EB.ALERT.RE
QUEST,NEW.
SYS SCV
Capture additional
CUSTOMER, Verify changes to Customer RM DE.ADDRESS Customer RM
address of EB.ALERT.RE
NAU Customer record (Corporate) ,ADD2 (Corporate)
Customer QUEST,INPU
T
Delivery
- ADD2 = Print Address preferences EB.ALERT.RE
- ADD3 = SWIFT Address updated QUEST,UNSU
BSCRIBE
Update additional
DE address

Change to be Change to be SYS

approved updated
EB Update alerts

SYS
Additional address
added/ updated
Authorise
CUSTOMER, Customer RM Return request to Customer RM
Customer detail
NAU (Corporate) inputter (Corporate)
amendments Alerts updated

Update Customer Move old record Request

ST record to history returned to user
SYS

Request completed

Temenos R21 Proprietary & Confidential 1