27/04/21 Manage Debit Card (Corporate)

TEMENOS Banking Reference Processes

Manage Debit Card (Corporate) Last change: 17-Mar-2021 12:05:15
Type: EPC

Debit card
returned/ Debit card reported lost or
scrapped/ returned for cancellation
cancelled

Request Letter from

Customer Receive request Customer RM
from Customer (Corporate)

Validate
ENQ
Customer for Customer RM
CUSTOMER.
cancelling/ (Corporate)
CSM.CORP
scrapping debit...

ENQ
ACCOUNT.A
MEND

Customer Customer not

authenticated authenticated

CARD.ISSUE, Verify card Customer RM Reject Customer Customer RM

INPUT number (Corporate) request (Corporate)

Input account number

to enquire linked card details

Customer
CARD.ISSUE, Change card Customer RM request rejected
INPUT status (Corporate)

Input status change

- Returned
- Cancelled

Verify and
CARD.ISSUE, Customer RM
authorise change
AUTH (Corporate)
card status

CQ Change card status

SYS

Card status
changed

Temenos R21 Proprietary & Confidential 1