Enhanced Microsoft Office 2013 Illustrated Introductory First Course 1st Edition Beskeen Test Bank

Enhanced Microsoft Office 2013
Illustrated Introductory First Course 1st

Edition Beskeen Test Bank
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Name: Class: Date:
Outlook 2013 Unit A: Getting Started with Email

1. Email software lets you send and receive electronic messages over a computer network.
a. True
b. False
ANSWER: True
POINTS: 1
REFERENCES: Outlook 2
LEARNING OBJECTIVES: BESK.OFIN.16.258 - Identify the benefits of email
2. Names entered in the Cc text box of a message window are not visible to other message recipients.
a. True
b. False
ANSWER: False
POINTS: 1
LEARNING OBJECTIVES: BESK.OFIN.16.259 - Enter email address in the To and Cc text boxes
3. Outlook can only be set up with a single email account.

a. True
b. False
ANSWER: False
POINTS: 1
LEARNING OBJECTIVES: BESK.OFIN.16.260 - Write and send an email message
4. Bcc stands for blind courtesy copy.

a. True
b. False
ANSWER: True
POINTS: 1
5. Message headers only provide information about the sender and subject of a message.
a. True
b. False
ANSWER: False
POINTS: 1
Cengage Learning Testing, Powered by Cognero Page 1

Name: Class: Date:
6. In the accompanying figure, the item marked 1 is the message body.

a. True
b. False
ANSWER: False
POINTS: 1
7. In the accompanying figure, you enter the recipient’s email address in the box labeled 1.
a. True
b. False
ANSWER: True
POINTS: 1
8. The Drafts folder stores all incoming email messages.

a. True
b. False
ANSWER: False
POINTS: 1
LEARNING OBJECTIVES: BESK.OFIN.16.261 - Describe the purpose of each Outlook default folder

Name: Class: Date:

9. The Spam folder contains all email messages that you want to throw out.
a. True
b. False
ANSWER: False
POINTS: 1
10. Messages that have been sent remain in the Inbox until you delete them.
a. True
b. False
ANSWER: False
POINTS: 1
11. When you reply to a message, the subject line remains the same and is preceded by “FW:”.
a. True
b. False
ANSWER: False
POINTS: 1
LEARNING OBJECTIVES: BESK.OFIN.16.262 - Send, receive, view, and reply to an email message
12. When you reply to a message, you must reply to everyone that the original message was sent to.
a. True
b. False
ANSWER: False
POINTS: 1
13. As you start to type in the To text box, a list of email addresses based on the letters you typed opens under the To text
box.
a. True
b. False
ANSWER: True
POINTS: 1
LEARNING OBJECTIVES: BESK.OFIN.16.263 - Use Autocomplete to add an email address
14. All email systems can handle sending a large file attached to an email message.
a. True
b. False
Name: Class: Date:

ANSWER: False
POINTS: 1
LEARNING OBJECTIVES: BESK.OFIN.16.264 - Attach a file to a new email message
15. Which of the following programs is a desktop information management program?

a. Microsoft Internet Explorer 8 b. Microsoft Outlook 2013
c. Microsoft Information Express d. Microsoft Office 2013
ANSWER: b
POINTS: 1
16. The benefits of using email include all the following EXCEPT ____.
a. you can communicate from a remote place
b. you can send photos and video
c. you can send confidential information and files without worrying about privacy issues
d. you will have a record of messages sent
ANSWER: c
POINTS: 1
17. A computer network is ____.

a. the hardware and software that enables computers to share information and resources
b. an electronic mail program
c. a nickname for the Internet
d. an online service provider
ANSWER: a
POINTS: 1
18. The last part of an email address is the ____.

a. domain name b. top-level domain
c. username d. address
ANSWER: b
POINTS: 1
LEARNING OBJECTIVES: BESK.OFIN.16.265 - Know the four parts of an email address
19. A(n) ____ is a stored list of names and email addresses.

a. database b. address book

Name: Class: Date:

c. spreadsheet d. contact list
ANSWER: b
POINTS: 1
20. An email address from an educational institution will end in a ____.

a. .com b. .edu
c. .org d. .gov
ANSWER: b
POINTS: 1
21. Which of the following is NOT a valid Web-based email address?

a. username.myorganization.org b. username@hotmail.com
c. username@myschool.edu d. username@mycompany.gov
ANSWER: a
POINTS: 1
22. To send a message so that the recipients can see who else received the message you enter the addresses in the ____
text box.
a. Cc b. Bcc
c. Forward d. Subject
ANSWER: a
POINTS: 1
23. The message ____ contains basic information about the message, such as the recipients, date and time stamp, and the
subject.
a. header b. body
c. composition d. address
ANSWER: a
POINTS: 1

Name: Class: Date:
24. In the accompanying figure, the item identified by the number 5 is ____.
a. a statement that indicates the purpose of the message
b. an email address
c. a person who will receive the message but not be identified to the other recipients
d. where you begin typing your message.
ANSWER: d
POINTS: 1
25. In the accompanying figure, item 4 is used to ____.

a. enter a recipient’s email address b. attach a file to an email message
c. enter a subject d. place emphasis on an email message
ANSWER: c
POINTS: 1
26. In the accompanying figure, item 2 contains the ____.

a. carbon copy recipients b. color copy icon
c. recipients d. address book
ANSWER: c
POINTS: 1
Name: Class: Date:

27. If you wanted to copy someone on the email, which number has the correct corresponding place to do so?
a. 1 b. 2
c. 3 d. 4
ANSWER: c
POINTS: 1
28. If spam were to arrive to your email address, it would most likely go into the folder labeled ____ in the accompanying
figure.
a. Inbox b. Deleted Items
c. Sent Items d. Junk Email
ANSWER: d
POINTS: 1
29. In the accompanying figure, the item marked 1 indicates a message that has been ____.
a. forwarded b. previewed
c. read d. replied to
ANSWER: d
POINTS: 1

Name: Class: Date:

30. In the accompanying figure, the item marked 2 indicates a message that has been ____.
a. forwarded b. read
c. replied to d. previewed
ANSWER: a
POINTS: 1
31. In the accompanying figure, the dark blue bar next to a message means that it is ____.
a. previewed b. unread
c. read d. replied to
ANSWER: b
POINTS: 1
32. Spam or ____ is unwanted mail that arrives from unsolicited sources.
a. commercial email b. deleted email
c. trash email d. junk email
ANSWER: d
POINTS: 1
33. To automatically open a message addressed to the original sender of a message you receive, you can use the ____.
a. Send command b. Respond command
c. Reply command d. Forward command
ANSWER: c
POINTS: 1
34. If the subject line of a message is not preceded by an acronym, it indicates that the message ____.
a. is new b. was deleted
c. is a reply d. was forwarded
ANSWER: a
POINTS: 1
Outlook 12
BESK.OFIN.16.266 - Forward an email message
35. Most email programs allow you to set up an ____ response if you are not going to be able to get your email for a
specified period of time.
Name: Class: Date:

a. after delay b. addressable
c. automatic d. answering
ANSWER: c
POINTS: 1
36. When composing email messages it is not appropriate to use all capital letters because this is the email equivalent of
____.
a. Laughing b. Shouting
c. Sarcasm d. Whispering
ANSWER: b
POINTS: 1
LEARNING OBJECTIVES: BESK.OFIN.16.266 - Forward an email message
37. The Forward button is in the ____ group on the HOME tab.
a. Options b. Send
c. Respond d. Tools
ANSWER: c
POINTS: 1
38. To forward a message that you have received to someone else, you ____.
a. click Send, Reply, then Forward b. click Send, then Forward
c. click Forward, then Send d. click Reply, then Forward
ANSWER: c
POINTS: 1
39. ____ your email is an easy way to categorize it.

a. Coloring b. Flagging
c. Filing d. Reading
ANSWER: b
POINTS: 1
40. An example of a file attached to an email message that may be too large for an email system to handle is a ____.
a. spreadsheet b. movie
c. text file d. None of the above.

Name: Class: Date:

ANSWER: b
POINTS: 1
41. Often, when you attach a file to an email message an icon next to each filename indicates the ____ of file that is being
attached.
a. speed b. size
c. type d. name
ANSWER: c
POINTS: 1
42. When composing and sending an email message, you can specify options such as ____.
a. specifying a future delivery date b. assigning the level of importance
c. changing the security level d. All of the above.
ANSWER: d
POINTS: 1
43. The ____ window will allow you to change settings before you send an email.
a. Preview or Reading pane b. Properties dialog box
c. Status Pane d. Navigation Pane
ANSWER: b
POINTS: 1
44. One advantage of using a distribution list is that ____.

a. it tracks files that you sent to your contacts
b. it automatically forwards your emails to your contacts
c. it contains all of your contacts’ email addresses
d. it allows you to send emails to a group instead of individually
ANSWER: d
POINTS: 1
LEARNING OBJECTIVES: BESK.OFIN.16.267 - Describe good habits that you should follow when sending and
receiving email
45. A(n) ____________________ is the hardware and software that makes it possible for two or more computers to share
information and resources.
ANSWER: network
Name: Class: Date:

computer network
POINTS: 1
46. Adding a contact to an email ____________________ saves you time and the risk of error when you have to retype
the email address each time.
ANSWER: address book
POINTS: 1
LEARNING OBJECTIVES: BESK.OFIN.16.268 - Explain the benefits of an email address book
47. To prevent the recipient from seeing who else has received the same message, use the ____________________ text
box.
ANSWER: Bcc
blind courtesy copy
POINTS: 1
48. An email message ____________________ identifies the sender of the message, the subject, the date and time the
message was received, and the recipients of the message.
ANSWER: header
POINTS: 1
49. If you want to finish writing a message later, you can save it to the ____________________ folder.
ANSWER: Drafts
POINTS: 1
50. The ____________________ Pane can be used to preview selected messages without opening them in a new window.
ANSWER: Reading
POINTS: 1
51. The ____________________ folder lists the message headers for the email you wish to discard.
ANSWER: Deleted items
Trash
POINTS: 1
Name: Class: Date:
52. In the accompanying figure, the item marked 3 is the ____________________.

ANSWER: message header
POINTS: 1
53. In the accompanying figure, messages that have been read do not have a(n) ____________________.
ANSWER: bar
blue bar
POINTS: 1
54. In the accompanying figure, blue shading on the topmost message in the Inbox means that this message is displayed in
the ____________________.
ANSWER: Reading Pane
POINTS: 1
55. ____________________ should not be used when writing professional correspondence.

ANSWER: Emoticons
POINTS: 1
receiving email

Name: Class: Date:

56. If you are going on vacation from work, what should you set up in your email before you leave?
ANSWER: Most email programs allow you to set up an automatic response or vacation message if you
are not going to be able to get your email for a specified period of time. This is a helpful way
to let people know that you are not ignoring any email they send, but rather that you are not
reading your email. When vacation mode is active, your email program automatically sends
out a reply when a message comes in. You determine the content of the reply message. A
typical message might be “Thank you for your message. I am on vacation from July 1 - July
10th and will respond to your message when I return.” Most email programs only send one
automatic response to each sender each day or within a specified period of time.
POINTS: 1
TOPICS: Critical Thinking
57. Discuss ways in which you should make sure to control your email messages.
ANSWER: When you communicate with email, take extra care in what you say and how you say it. The
recipient of an email message cannot see body language or hear the tone of voice to interpret
the meaning of the message. For example, using all capital letters in the text of a message is
the email equivalent of shouting and is not appropriate. Carefully consider the content of a
message before you send it, and don’t send confidential or sensitive material. Remember,
once you send a message, you might not be able to prevent it from being delivered. Email is
not private; you cannot control who might read the message once it has been sent. Do not
write anything in an email that you would not write on a postcard that you send through the
postal service. If your email account is a company account, be sure you know the policy on
whether or not your company permits the sending of personal messages. All messages you
send through an employer’s email system legally belong to the company for which you work,
so don’t assume that your messages are private.
POINTS: 1
58. What are the reviewing options that are available when you are sending messages?
ANSWER: Email programs can have several options that affect how messages are delivered. To change
these message options in Outlook, click the OPTIONS tab in a Message window to view the
Message Options, then click the launcher in the More Options group to open the Properties
dialog box. You can, for example, assign a level of importance and a level of sensitivity so
the reader can prioritize messages. You can also encrypt the message for privacy. If both the
sender and recipient are using Outlook, you can add Voting buttons to your message for
recipients to use when replying. In addition, when you want to know when a message has
been received or read, you can select the Request a delivery receipt for this message check
box or the Request a read receipt for this message check box. You can also specify a future
date for delivering a message if the timing of the message is important.
POINTS: 1

Name: Class: Date:

59. If you click the flag icon next to a message, it is marked by default with a red Quick exclamation point.
_________________________
ANSWER: False - Flag
POINTS: 1
60. When you forward a message, the subject line remains the same and is preceded by “RE:”
_________________________
ANSWER: False - FW:, FW
POINTS: 1
61. If you want to send a person an image file, you can download it to the message. _________________________
ANSWER: False - attach
POINTS: 1
62. If Richard wants to send an email attachment but it is likely to exceed the file size limit that can be sent, what do you
tell him should he consider doing?
ANSWER: Using compression software to reduce the size of the attachment
POINTS: 1
receiving email
63. Richard will be frequently sending many people the same messages. The best way for him to do this is to set up a(n)
____.
ANSWER: distribution list
contact group
POINTS: 1
receiving email
64. Which folder can Richard find copies of the all messages he has sent to his boss?
ANSWER: The Sent Items folder.
POINTS: 1
Name: Class: Date:
Match the number with the term that best describes it.
a. spam
b. distribution list
c. RE
d. message subject
e. emoticon
f. Bcc
Outlook 10
Outlook 16
Outlook 8
Outlook 17
BESK.OFIN.16.260 - Write and send an email message
BESK.OFIN.16.261 - Describe the purpose of each Outlook default folder
BESK.OFIN.16.262 - Send, receive, view, and reply to an email message
BESK.OFIN.16.267 - Describe good habits that you should follow when sending and
receiving email
65. A brief description of the message.

ANSWER: d
POINTS: 1
66. Identifies the message as a reply message.

ANSWER: c
POINTS: 1
67. Small graphic that shows how you are feeling.

ANSWER: e
POINTS: 1
68. A way to send a message so recipients do not see others who also got the message.
ANSWER: f
POINTS: 1
69. Unwanted mail that is sent to many addresses.

ANSWER: a
POINTS: 1
70. Also known as a contact group.

ANSWER: b
POINTS: 1

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Enhanced Microsoft Office 2013

Illustrated Introductory First Course 1st

Outlook 2013 Unit A: Getting Started with Email

3. Outlook can only be set up with a single email account.

4. Bcc stands for blind courtesy copy.

Cengage Learning Testing, Powered by Cognero Page 1

Outlook 2013 Unit A: Getting Started with Email

6. In the accompanying figure, the item marked 1 is the message body.

8. The Drafts folder stores all incoming email messages.

Cengage Learning Testing, Powered by Cognero Page 2

Outlook 2013 Unit A: Getting Started with Email

Outlook 2013 Unit A: Getting Started with Email

15. Which of the following programs is a desktop information management program?

17. A computer network is ____.

18. The last part of an email address is the ____.

19. A(n) ____ is a stored list of names and email addresses.

Cengage Learning Testing, Powered by Cognero Page 4

Outlook 2013 Unit A: Getting Started with Email

20. An email address from an educational institution will end in a ____.

21. Which of the following is NOT a valid Web-based email address?

Cengage Learning Testing, Powered by Cognero Page 5

Outlook 2013 Unit A: Getting Started with Email

25. In the accompanying figure, item 4 is used to ____.

26. In the accompanying figure, item 2 contains the ____.

Outlook 2013 Unit A: Getting Started with Email

Cengage Learning Testing, Powered by Cognero Page 7

Outlook 2013 Unit A: Getting Started with Email

Outlook 2013 Unit A: Getting Started with Email

39. ____ your email is an easy way to categorize it.

Cengage Learning Testing, Powered by Cognero Page 9

Outlook 2013 Unit A: Getting Started with Email

44. One advantage of using a distribution list is that ____.

Outlook 2013 Unit A: Getting Started with Email

Outlook 2013 Unit A: Getting Started with Email

52. In the accompanying figure, the item marked 3 is the ____________________.

55. ____________________ should not be used when writing professional correspondence.

Cengage Learning Testing, Powered by Cognero Page 12

Outlook 2013 Unit A: Getting Started with Email

Cengage Learning Testing, Powered by Cognero Page 13

Outlook 2013 Unit A: Getting Started with Email

Outlook 2013 Unit A: Getting Started with Email

65. A brief description of the message.

66. Identifies the message as a reply message.

67. Small graphic that shows how you are feeling.

69. Unwanted mail that is sent to many addresses.

70. Also known as a contact group.

Cengage Learning Testing, Powered by Cognero Page 15

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