Professional Documents
Culture Documents
MANAGEMENT
REPORT BY GROUP 6:
EXECUTIVE SUMMARY
Engaged employees constantly perform at a higher level, aiming for excellence in their roles.
This better performance directly leads to the achievement of organizational goals.
We conducted the survey on employee engagement through a Google form which included
questions regarding employee engagement. In the survey our aim was to know the opinions of
employees regarding employee engagement via different questions.
IMPORTANCE
Employee engagement is critical for enterprises of all sizes and industries because it has a wide-
ranging impact on both individual employees and the overall health of the firm. Here's a
rundown of the main reasons why employee engagement is so critical:
Engaged employees are encouraged to deliver their best effort, resulting in increased
levels of productivity. Their excitement for their profession motivates them to execute
tasks efficiently and successfully.`
Engaged employees constantly perform at a higher level, aiming for excellence in their
roles. This better performance directly leads to the achievement of organisational goals.
Engaged employees are more likely to stay with the organisation in the long run. This
decreases turnover costs and ensures that valuable institutional knowledge remains within
the firm.
Engaged employees are often healthier and less stressed. As a result, absenteeism is
reduced, ensuring that the team is consistently present and productive.
Employee engagement generates a positive and collaborative work environment.
Employees that are engaged tend to collaborate effectively with their coworkers, resulting
in greater cooperation, communication, and camaraderie.
Engaged employees are pleased with their jobs and the working environment. This
happiness leads to increased morale and a better overall employee experience.
Employees that are engaged are more likely to give exceptional customer service. Their
cheerful attitude and dedication result in more favourable interactions with customers and
clients.
Engaged employees are more eager to share ideas, offer improvements, and solve
problems creatively. This innovative culture can result in new products, processes, and
efficiencies.
Corporations with a pleasant work culture and high levels of employee engagement are
more tempting to top talent. Employees that are engaged frequently advocate the
organisation as a fantastic place to work.
When employees are engaged, they become advocates for the company both within and
outside of the organisation. They talk well of their workplace, which can help the
company's reputation.
INTRODUCTION
Eric Ng Chee Hong, Lam Zheng Hao, Ramesh Kumar, Charles Ramendran, Vimala
Kadiresan (2016) - The main objective of this study is to see the effectiveness of
existing training programs, employee empowerment, job appraisal and compensation in
retaining & engaging the employee: From the academicians’ perception. Quantitative
data was collected using the non-probability self-administered questionnaire that consist
of Questions with 5-points Likert scales distributed to 278 individuals for the study. The
result showed that, there is highly significant relationship between the factors of training,
compensation and appraisal on University of Z lecturer’s retention & engagement.
Tangthong, Sorasak (2014) - The purpose of this study is to determine the effects of
human resource management (HRM) practices on employee retention in Thailand’s
multinational corporations (MNCs). A total of 411 managers, consisting of top
management, HR leader and line manager, were examined for the Study. (MNCs in
Thailand) Employee Motivation, HR Flexibility, Organizational Citizenship Behaviors,
Training and Development, Compensation and Benefits were the variables studied. As
per the Results, there is a strong correlation between HRM practices and employee
retention. This is useful to firms that aspire to keep employees in their organizations for
longer periods.
Lucia Barbosa de Oliveira, Fernanda Flores Roitman Aguiar da Silva (2015) - The
study aims to evaluate the effects of high performance work systems (HPWS) and leader
member exchange (LMX) quality on employee engagement and also to examine the
relationship between employee engagement and turnover intention of employees. The
research involved 189 employees. (Brazilian organization.) Results of this study
conducted in a large Brazilian non-profit organization revealed that HPWS and LMX
quality were positively related to employee engagement. Recruitment & selection,
Training & development, Motivation and effort, Performance management,
Compensation, Job security policy, Opportunities to Contribute were the variables
studied.
Carnegie (2013) with MSW Research has studied the useful and affecting elements that
affect employee engagement in the Banking Industry. He study include a sample size of
150 banking employees to comprehend the factors affecting employee engagement. The
study revealed assurance of employees by their senior leadership, Overall job satisfaction
with the organization and emotional attachment with their immediate supervisors as the
predominant factors affecting employee engagement. The study also has identified five
important variables affecting this satisfaction. They are employees’ satisfaction with
senior management, pride with the organization, strong ethics in the organization, values
aligning with corporate philosophy and pride arising out of organization’s contribution to
the community. In this study, satisfaction with senior management again comes up as an
important variable contributing to employee engagement. 32% of employees of banking
sector report that their immediate supervisor is an example to follow. Lack of trust has
appeared to be factor affecting employees’ relationship with their supervisors.
Junghoon Lee (2012). This study tested empirically the relationships among antecedents
and consequences of worker engagement in the Hotel Industry. This study gave theory-
based empirical evidence regarding employee evaluations of self (i.e., core self
evaluations) and perceptions of organizational environment (i.e., psychological climate)
affect employee engagement. This study examines how employee engagement leads to
rewards, overall job satisfaction, attachment to organizational commitment and the
Leader–Member Exchange (LMX). Employee Engagement is positively influenced by
three components of psychological climate i.e., managerial support, interdepartmental
and team communication. The results also revealed that employee engagement is
positively connected with all the outcome variables. The results of the study shows
Leader–Member Exchange (LMX) intervene the relationships of employee engagement
with job satisfaction and commitment. Job Satisfaction helps in intervening the
relationships between employee engagement, organizational commitment, LMX and
organizational commitment.
Fallen Mendes & Marius W. Stander (2011), “Positive Organization: The Role of
Leader Behavior in Employee Engagement and Retention”. The objective of this study
was :-
a. To determine whether leader empowering behavior, role clarity and psychological
empowerment predict employee engagement.
b. To examine, whether role clarity moderates the relationship between leader
empowering behavior, psychological empowerment and work engagement.
c. To determine if work engagement predicts intention to leave organization.
Andrew J. Wefald (2008) - in his study titled An Examination of Job Engagement,
Transformational Leadership, and connected Psychological Constructs”,. The study was
aimed to critically scrutinize the concept of engagement and to present empirical
evidence regarding its place in the network of job attitudes. Both theoretically and
empirically, engagement has been associated to personality and leadership variables. No
research to date has attempted to examine all three concepts together. This research has
attempted to link engagement, personality, and leadership in a theoretically based model.
382 employees of a mid-sized financial institution were taken as samples and surveyed
on demographic items, attitude measures, a leadership measure, and a personality
measure. Results signified the Schaufeli and Britt measures of engagement overlap with
job satisfaction and affective commitment. This results of this research showed that there
is a strong link between engagement with leadership, vigor, and personality. Followers’
reports of leadership predicted engagement and individual difference variables also
predicted engagement/vigor.
David S. Gill (2007), “Employee Selection and Work Engagement: Do Recruitment and
Selection Practices Influence Work Engagement?” The target of this study was to
examine the impact employee selection and recruitment practices had on work
engagement and to determine what proportion of a various selection techniques has on
engagement, organizational practices. This study served to expand the literature on
antecedents and outcomes of job engagement to incorporate human resources practices,
such as Realistic Job Previews (RJP) and selection tests, as antecedents. The results of
this study suggest the following:
There is a meaningful distinction between job engagement and organization
engagement.
A number of antecedent variables predict job and organization engagement.
Job and organization engagement are related to individual consequences.
Job and organization engagement mediate the relationship between antecedent variables
and consequences.
SET provides a meaningful theoretical basis for understanding and studying employee
engagement.
Ulrika Eriksson Hallberg (2005) in her study “Studies of Work Engagement, Type A
Behavior and Burnout” explained the association between being ‘on fire’ and burnout.
More specifically, the thesis concentrated largely on Two representations of involvement
in work (work engagement and Type A behavior) and their relationships to burnout.
Another pervasive theme was construct validity in assessing burnout and work
engagement. These themes were self-addressed in four empirical studies, conducted
during a sample of Healthcare employees (Study I) and a sample of Information
Communication Technology consultants (Studies II, III, and IV). The results given during
this thesis support the construct validity of Swedish versions of the MBI and UWES. It
had been indicated that emotional exhaustion and depersonalization (or cynicism)
consists the core aspects of burnout, which work engagement was more prominently
related to lack of health complaints than job involvement and organizational
commitment. Conclusive suggestions encourage both research and practice to explore the
work engagement can best be increased by job design.
ANALYSIS
1. Do you prefer engagement strategies that offer opportunities for continuous learning
ad skill development?
From the above question we can conclude that employees prefer engagement strategies that offer
opportunities for continuous learning and skill development. According to the responses from the
Google form that was we created, we have received more affirmative answers for the above
question. If the companies start providing new opportunities and promote training and
development in employees, this will lead to employee engagement in the company. For more
employees to engage in a company, companies should initiate new strategies that help them feel
more involved the daily working of the company. To promote employee engagement through
continuous learning, you can incorporate the following strategies:
Promoting continuous learning requires a commitment from both the organization and the
employees. By fostering a culture that values learning and providing the necessary resources and
support, you can enhance employee engagement and drive growth within the organization
2. Do you find value in recognition and reward programs for your contributions?
From the above question we can conclude that employees find value in recognition and rewards
programs for your contributions. According to the responses from the google form that was we
created, we have received more affirmative answers for the above question. Companies should
recognize and reward employees for their contributions . This can be done through certificates,
promotions, or special opportunities. To promote employee engagement through rewards and
recognition, you can implement the following strategies:
Rewards and recognition should be meaningful, timely, and aligned with employees'
accomplishments. By implementing these strategies, you can enhance employee engagement and
foster a positive and motivated workforce.
3. Is regular and constructive feedback from managers important for your engagement?
From the above question we can conclude that regular and constructive feedback from managers
important for employee engagement. According to the responses from the google form that was
we created, we have received more affirmative answers for the above question. The key points
for importance of regular and constructive feedback from managers for employee engagement:
Clarity and Direction: Feedback provides employees with a clear understanding of their
performance expectations and goals. It helps them align their efforts and work towards
achieving desired outcomes.
Growth and Development: Constructive feedback highlights areas where employees can
improve their skills and performance. It allows them to identify development
opportunities and take necessary actions to enhance their capabilities.
Motivation and Recognition: Regular feedback acknowledges employees' achievements
and contributions. It serves as a form of recognition, boosting their motivation and
morale. When employees feel valued, they are more likely to be engaged and committed
to their work.
Alignment and Feedback Loops: Feedback ensures that employees are aligned with
organizational objectives and values. It helps them understand how their work contributes
to the bigger picture and fosters a sense of purpose and belonging.
Continuous Improvement: Feedback creates a culture of continuous improvement within
the organization. It encourages employees to seek feedback, learn from their mistakes,
and strive for excellence in their work.
Retention and Satisfaction: Employees who receive regular feedback are more likely to
feel valued and satisfied in their roles. This, in turn, increases their likelihood of staying
with the organization, reducing turnover rates.
Feedback from managers should be specific, timely, and focused on behaviors and outcomes. It
should be delivered in a constructive and respectful manner to encourage growth and
development.
4. Is being involved in decision making process within the company significant for your
engagement?
From the above question we can conclude that being involved in decision-making processes
within the company significant for employee engagement.According to the responses from the
google form that was we created, we have received more affirmative answers for the above
question.
Involving employees in decision-making doesn't mean that every decision has to be made by
consensus. It's about creating a culture where their input is sought and considered, and decisions
are made collaboratively whenever possible.
5. Are you more likely to engage through social media platforms specifically designed
for internal communication?
From the above question we can conclude that employees do not prefer to engage through social
media platforms specifically designed for internal communication. According to the responses
from the google form that was we created, we have received more negative answers for the
above question. Employees do not engage through social media designed for internal
communication due to various reasons:
Lack of Awareness: Employees may not be aware of the existence or purpose of the
internal communication platform on social media. Proper communication and training
can help increase awareness and encourage participation.
Privacy Concerns: Some employees may have concerns about privacy and may be
hesitant to engage on a social media platform, even if it is designed for internal
communication. Clear communication about privacy settings and data protection can help
alleviate these concerns.
Information Overload: If the internal communication platform is flooded with excessive
information or irrelevant content, employees may find it difficult to navigate and engage
effectively. Streamlining the content and ensuring it is relevant and valuable can
encourage participation.
Lack of Incentives or Recognition: Employees may be more likely to engage if there are
incentives or recognition associated with their participation. Recognizing and rewarding
active participants can motivate others to engage as well.
Communication Preferences: Some employees may have different communication
preferences and may prefer other methods such as email, in-person meetings, or instant
messaging. Providing multiple communication channels can cater to different preferences
and increase engagement.
To increase engagement through social media for internal communication, it's important to
address these factors and create a supportive and engaging environment that encourages
participation.
8. Do you think it’s important to maintain work life balance in terms of employee
engagement?
Maintaining work-life balance is super important for employee engagement. When employees
have time for personal stuff and can recharge outside of work, it boosts their overall happiness
and well-being. It helps them feel fulfilled and reduces stress, which in turn leads to higher
motivation and productivity. Plus, when companies support work-life balance, it shows that they
value their employees as whole individuals, not just worker bees.
Hence, it's a win-win situation! Employees are happier, more engaged, and organizations benefit
from increased loyalty and retention. Keep that balance.
Involving employees in the decision-making process is crucial for several reasons. Their on-the-
ground insights can lead to more well-rounded and effective choices. This inclusivity fosters a
sense of ownership, engagement, and commitment, enhancing overall morale and productivity.
Additionally, diverse perspectives often lead to innovative solutions and help avoid potential
blind spots. Employee involvement also promotes transparency and trust within the organization,
ultimately contributing to a more harmonious and collaborative work environment.
Therefore, involving employees in decision-making fosters engagement, diversity of
perspectives, and better implementation of ideas. Excluding them may lead to disengagement,
missed insights, and decreased morale.
10. Does creating a light working atmosphere help in employee engagement?
Creating a light working atmosphere significantly enhances employee engagement due to several
key reasons:
Reduced Stress: A relaxed environment reduces stress levels, enabling employees to
focus better on tasks and fostering a positive attitude.
Open Communication: A light atmosphere encourages open communication, enabling
employees to voice their opinions and ideas without fear.
Team Bonding: Informal interactions lead to stronger team bonds, improving
collaboration, and a sense of camaraderie.
Creativity and Innovation: A relaxed setting promotes creative thinking and innovative
solutions, as employees feel more comfortable sharing unique ideas.
Motivation: A positive atmosphere boosts motivation, leading to increased productivity
and a higher quality of work.
Work-Life Balance: A light environment often indicates a supportive approach to work-
life balance, leading to improved job satisfaction.
Employee Retention: Employees are more likely to stay in an environment where they
feel comfortable and valued, reducing turnover rates.
In summary, a light working atmosphere fosters an environment where employees feel valued,
motivated, and encouraged to contribute their best, ultimately enhancing their engagement and
overall job satisfaction.
CONCLUSION
Employee engagement is a critical factor for organizational success. Engaged employees are
more productive, innovative, and loyal. They are also more likely to stay with their company,
which can save the company money on recruitment and training costs.
The findings of this project report suggest that there are a number of things that organizations
can do to improve employee engagement which include:
Creating a positive work environment. This includes providing employees with a safe and
comfortable workplace, as well as opportunities for social interaction and collaboration.
Providing clear and challenging work goals. Employees want to feel like their work is
meaningful and that they are making a contribution to the company.
Offering opportunities for professional development and growth. Employees want to feel
like they are learning and growing in their careers.
Recognizing and rewarding good work. Employees want to feel appreciated for their
contributions to the company.
Building a strong sense of community and belonging. Employees want to feel like they
are part of a team and that they matter to the company.
By investing in employee engagement, organizations can reap a number of benefits,
including increased productivity, innovation, and profitability.
In addition to the above, here are some other specific recommendations based on the findings of
this project report:
Develop a formal employee engagement program. This program should include regular
employee surveys, focus groups, and other initiatives to gather feedback from employees
and identify areas where improvement is needed.
Implement a performance management system that is fair and transparent. Employees
should know what is expected of them and how they will be evaluated.
Provide employees with opportunities to participate in decision-making. This will help
employees feel more invested in the company and its success.
Create a culture of feedback and recognition. Employees should feel comfortable giving
and receiving feedback, and they should be recognized for their contributions to the
company.
Invest in employee wellness and well-being. This includes providing employees with
access to healthcare, paid time off, and other resources to help them maintain a healthy
work-life balance.
By implementing these recommendations, organizations can create a more engaged workforce
and reap the many benefits that come with it.
REFERENCES