Qad Technical Audit: C&A Proprietary and Confidential Information

SOP QAD Technical Audit/ V 1.
0
Effective date: 1st August 2020
Global Quality Assurance & Development
QAD TECHNICAL AUDIT

Standard Operational Procedures (SOP)
Effective date 1st August 2020
Effective until further notice
This version of the SOP supersedes any previous versions.
1
C&A PROPRIETARY AND CONFIDENTIAL INFORMATION
This SOP contains proprietary and confidential information intended only for the use by C&A and its authorized suppliers and sub-contractors. The recipient of this SOP shall
not disclose any information contained herein to any person other than their employees who may need to use the information to comply with this SOP.
SOP QAD Technical Audit/ V 1.0
Document Owner Ulrike Schoepfel Head of Global Quality Assurance & Development
Authors Julius Sablaon Quality Manager - Myanmar

Noel Lopez Regional Quality Manager – EU / Turkey
Michael Ward Regional Quality Manager – SH Hub
Affected parties Global Quality Assurance & Development

C&A Suppliers and Production Units
C&A Sourcing and Buying
C&A Finance
Purpose The C&A Technical Audit is intended to provide guidelines on what are the requirements
in Terms of Quality Management and Manufacturing Process. This document will also be
used as audit tool to assess newly proposed or an existing Production Unit (PU) to
ensure that the procedures operating in each PU can consistently produce the safe,
legally compliant and agreed quality product as our customer expects and C&A Brand
and reputation demands.
Scope The C&A QAD Technical Audit applies to all Supplier Production Units producing goods
for C&A, irrespective of C&A Direct or Indirect Sources.
The C&A QAD Technical audit will also apply to Tier 2 suppliers providing outsourced
services to C&A Suppliers such as Wash Plants, Embroidery and Printing Services etc.
2
Table of Contents
1 General Information........................................................................................................................................................................................................... 4
2 Roles and Responsibility .................................................................................................................................................................................................. 4
3 Audit Scope .......................................................................................................................................................................................................................... 4
4 Audit Schedule .................................................................................................................................................................................................................... 5
5 Audit in Practice .................................................................................................................................................................................................................. 5
6 Conclusion ............................................................................................................................................................................................................................ 5
7 Post Audit Actions .............................................................................................................................................................................................................. 5
8 CAP Overview and Follow up ......................................................................................................................................................................................... 6
9 Audit Validity ........................................................................................................................................................................................................................ 6
10 Chargebacks ........................................................................................................................................................................................................................ 7
3
1 General Information
 A Production Unit (PU) will only be allowed to start production for C&A if it is approved in both TECHNICAL Audit and SSC
Audit.
 The C&A QAD technical Audit will be conducted by a fully trained C&A Technical team or by our C&A nominated 3rd party.
 The C&A QAD Technical Audit is intended to be a practical and handy tool. The requirements described in the audit
Document do not replace in any way either the legal or any requirements described in the Supplier Quality Manual (SQM).
The audit document is organize in a series of modules that may not necessarily be all applicable in all PUs. Those not
applicable maybe disregarded and will not be integrated in the evaluation.
 The requirements cover a wide range of elements such as the Quality Management Systems, Manufacturing processes /
controls, safety measures, Inspection, testing, etc. Those not applicable will be clearly highlighted so they are not consider
in the final score.
2 Roles and Responsibility

 C&A Sourcing Team: Collaborates with QAD team for a New Supplier and PU Technical Audit. Conduct pre-works to
ensure suppliers understand C&A requirements.
 C&A QAD Team: QAM / SPTs / PT is responsible to schedule and conduct Technical Audit, informs sourcing team for
audit result.
 C&A QAM / RQM: ensures the monthly list of Technical Audit Conducted is up to date and share to finance every 1 st
Monday of each month.
 Supplier: Responsible to ensure PU is meeting Technical Audit requirements. Supplier Quality Management
Representative is expected to be present during the Audit.
 Production Units: Responsible to ensure all quality processes and in place. PU Quality Manager and Management are
expected to be present during the Audit.
 C&A Finance: Processes Technical Audit Chargebacks.
3 Audit Scope
 The C&A QAD Technical Audit applies to all Supplier Production Units producing goods for C&A, irrespective of C&A
Direct or Indirect Sources.
 The C&A QAD Technical Audit will also apply to Tier 2 PUs providing outsourced services to C&A Suppliers such as Wash
Plants, Embroidery and Printing Services etc.
 In case an existing adult-wear PU is propose for JDIV production then PU must be re-evaluated and authorized by the
regional QAD Team.
 Each Sections in the PU will be audited:
4
4 Audit Schedule
 On Boarding are done at suppliers level, onboarding will be conducted in C&A Offices. Supplier is responsible to align their
existing PU and new PU with C&A requirements prior to Technical Audit.
 Audit Scope and attendees during the PU visit will be agreed.
 Front page of the C&A QAD Technical Audit to be completed by the supplier.
 Audit date will be arrange with a 10 working day time slot for Auditor Visit.
 Essential "MUST HAVE" requirements will be given to the supplier during the On Boarding.
 Suppliers should prepare for the audit by completing a self-evaluation form.
 The completed self-evaluation should be sent to C&A QAD Team ahead of the pre-arranged time slot.
 Auditor will inform supplier / PU for the audit date / time.
5 Audit in Practice
 C&A QAD Team conducts Opening Meeting to explains the purpose of the Technical Audit
 C&A QAD Review QMS, Must have requirements and other documents needed.
 C&A QAD conducts Management Interview
 PU Tour to verify document review. This may include randomly selected workers interviews.
 Pictures and videos may be taken during the PU tour.
 Closing meeting: QAD Team to share Key findings to Supplier and PU Management in attendance.
6 Conclusion
 Once completed the details noted in the QAD document will automatically Grade the PU between A to E.
 Description of Grading
GRADE SCORE RESULT

A-GRADE => 85% APPROVED
B-GRADE => 75%, < 85% APPROVED: CAP REQUIRED
C-GRADE => 65%, < 75% APPROVED: CAP REQUIRED
D-GRADE => 40%, < 65% NOT APPROVED: RE-AUDIT REQUIRED AFTER SUCCESSFUL CAP COMPLETION
FOR JDIV PU, CAP REVIEW IS WITHIN 90 DAYS AND FULL RE-AUDIT WILL BE IN
BETWEEN 90-180 DAYS TO ENSURE CONSISTENCY.
E-GRADE < 40% REJECTED: FULL RE-AUDIT WILL BE CONSIDERED ONLY AFTER SUSTAINABLE
IMPROVEMENT IS MADE.
 The outcome for the Audit will be a Grade and a CAP highlighting the areas and timelines for the supplier to develop.
7 Post Audit Actions

 C&A will submit the outcome of the audit within 5 working days of the Audit visit.
 The PU Grade and corresponding CAP will be submitted to the supplier for review.
5
 Supplier to submit CAP feedback to the C&A QAD Management Team within 5 working days thereafter.
 QAD Technical team will follow up and verify all corrective action closures based on the submitted timelines advised by the
supplier.
8 CAP Overview and Follow up

 C&A Technical team to schedule an unannounced Audit for any CAP review or follow up audit.
 Failed Audit CAP Review:
 General non conformity except Must have and Product safety requirements: CAP review 45 days from initial / annual
Audit
 JDIV Product Safety Non Compliance: within 90 days, Full Re-Audit is mandatory 90-180 days from the date of the
initial / annual audit.
9 Audit Validity
 The validity and frequency of the re-audit is based on the grading outcome of the original audit.
GRADING VALIDITY
Grade A 24 months
Grade B 18 months
Grade C 12 months
NOT APPROVED: RE-AUDIT REQUIRED AFTER SUCCESSFUL CAP COMPLETION.
Grade D - NON JDIV PU, CAP REVIEW IS WITHIN 90 DAYS, FULL RE-AUDIT WITH 90-180 DAYS
WILL DETERMINE BY QAD IF NECCESSARY.
- JDIV PU, CAP REVIEW IS WITHIN 90 DAYS AND FULL RE-AUDIT WILL BE IN BETWEEN
90-180 DAYS TO ENSURE CONSISTENCY.
Grade E REJECTED: FULL RE-AUDIT WILL BE CONSIDERED ONLY AFTER SUSTAINABLE
IMPROVEMENT IS MADE.
 If PU undergoes CAP/Follow up review and reaches Grading beyond C, the annual audit must be schedule in 12 months
from initial Audit.
6
10 Chargebacks
 Based on the email sent to supplier dated July 15, 2020, all Technical Audit conducted by C&A or 3rd Party will be charged
to Supplier:
7

Qad Technical Audit: C&A Proprietary and Confidential Information

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Qad Technical Audit: C&A Proprietary and Confidential Information

Uploaded by

Copyright:

Available Formats

SOP QAD Technical Audit/ V 1.

QAD TECHNICAL AUDIT

Effective date 1st August 2020

Effective until further notice

This version of the SOP supersedes any previous versions.

Authors Julius Sablaon Quality Manager - Myanmar

Affected parties Global Quality Assurance & Development

2 Roles and Responsibility

GRADE SCORE RESULT

7 Post Audit Actions

8 CAP Overview and Follow up

You might also like