SOP Self-Inspection Supplier (SIS)/ V2.

1
Effective date 01st May 2020
Global Quality Assurance & Development

SELF-INSPECTION SUPPLIER (SIS)

Standard Operational Procedures (SOP)

Effective date 01st May 2020

Effective until further notice

This version of the SOP supersedes any previous versions.

1
C&A PROPRIETARY AND CONFIDENTIAL INFORMATION

This SOP contains proprietary and confidential information intended only for the use by C&A and its authorized suppliers and sub-contractors. The recipient of this SOP shall
not disclose any information contained herein to any person other than their employees who may need to use the information to comply with this SOP.
 SOP Self-Inspection Supplier (SIS)/ V2.1
Effective date 01st May 2020
Global Quality Assurance & Development

Document Owner Ulrike Schoepfel Head of Global Quality Assurance & Development

Authors Michael Ward Regional Quality Manager C-SEA

Burcin Iskit Regional Quality Manager BD, PK, IN
Noel Lopez Regional Quality Manager Europe and Turkey

Affected parties Global Quality Assurance & Development

Logistics
Self-Inspection Suppliers (SIS)
3rd Parties Inspection Service

Purpose To provide clear instructions across C&A QAD to define the criteria and selection of
Self-Inspection Suppliers (SIS) as well as execution and monitoring in order to promote
consistency of product quality and product safety.

Scope SOP is applicable for all C&A nominated & current Self-Inspection Suppliers

2
C&A PROPRIETARY AND CONFIDENTIAL INFORMATION

This SOP contains proprietary and confidential information intended only for the use by C&A and its authorized suppliers and sub-contractors. The recipient of this SOP shall
not disclose any information contained herein to any person other than their employees who may need to use the information to comply with this SOP.
 SOP Self-Inspection Supplier (SIS)/ V2.1
Effective date 01st May 2020
Global Quality Assurance & Development

Table of Contents

1 Self-Inspection Supplier (SIS) ........................................................................................................................................................................................ 4

1.1 Definition of Self-Inspection ................................................................................................................................................................................ 4
1.1.1 Definition Final Inspection (FI) ....................................................................................................................................................................... 4
1.2 Purpose ....................................................................................................................................................................................................................... 4
1.3 Route to SIS Status ................................................................................................................................................................................................. 4
2 General Process for SIS Certification .......................................................................................................................................................................... 5
2.1 Nomination Process ............................................................................................................................................................................................... 5
2.1.1 Requirements for supplier ............................................................................................................................................................................... 5
2.1.2 Requirements for candidates ......................................................................................................................................................................... 5
2.1.2.1 SIS Trainer ....................................................................................................................................................................................................... 5
2.1.2.2 SIS Candidate ........................................................................................................................................................................................... 5
2.2 Training Process ...................................................................................................................................................................................................... 5
2.3 Final Assessment ..................................................................................................................................................................................................... 5
2.4 Accreditation of SIS Status .................................................................................................................................................................................. 6
3 Follow up and Monitoring of SIS .................................................................................................................................................................................... 6
3.1 Visit Frequency for SIS ........................................................................................................................................................................................... 6
3.2 Arrangement of SIS PU Visit ................................................................................................................................................................................ 6
3.3 SIS Observed Inspection Process in SIS PU ................................................................................................................................................... 6
3.4 Shadow Inspections – PIVOT88 ........................................................................................................................................................................ 6
4 Penalties and Corrective Actions .................................................................................................................................................................................. 7
4.1 Penalties ..................................................................................................................................................................................................................... 7
4.2 Corrective Actions .................................................................................................................................................................................................. 7
5 Annexes ................................................................................................................................................................................................................................. 7
5.1 Annex 1: C&A SIS Certificate – Trainer ............................................................................................................................................................ 7
5.2 Annex 2: C&A SIS Certificate – Inspector ....................................................................................................................................................... 7

3
C&A PROPRIETARY AND CONFIDENTIAL INFORMATION

This SOP contains proprietary and confidential information intended only for the use by C&A and its authorized suppliers and sub-contractors. The recipient of this SOP shall
not disclose any information contained herein to any person other than their employees who may need to use the information to comply with this SOP.
 SOP Self-Inspection Supplier (SIS)/ V2.1
Effective date 01st May 2020
Global Quality Assurance & Development

1 Self-Inspection Supplier (SIS)

1.1 Definition of Self-Inspection
An internal Final Inspection (FI) conducted in the Production Unit by supplier’s nominated and C&A trained and certified
Inspector(s).

1.1.1 Definition Final Inspection (FI)

A Final Inspection is a product inspection that monitors the conformity of the production to all C&A specifications using a statistical
method by industry standards (AQL 2.5).

For detailed information on C&A’s Final Inspection Process & Requirements, refer to the GIN Site QAD SOP for C&A Final
Inspection

1.2 Purpose
The purpose of the Self-Inspection Supplier (SIS) Program is to empower and trust C&A suppliers that consistently meet C&A
quality and safety requirements to conduct their own Final Inspection (FI) on behalf of C&A.

1.3 Route to SIS Status

As part of this SOP C&A is detailing the route a supplier needs to take to gain a SIS status. Whole process is foreseen to last 1-2
months until supplier will be awarded with a SIS status.

• Assessment of QAD Tech. Audit Grade A-C

• Collaborative and Engaging Management Team
Nomination • Good QA process management
Process

• Theoretical training at C&A office for all nominees

• Field Training of nominated Trainers & Inspectors
Training • Supervised & Joint inspections
Process • PIVOT88 FI reporting process

• Final assessment applied to Trainers and Inspectors individually

Final • C&A QAD team appointed to conduct final assessment
Assessment

• Self Inspection Supplier status - Trainers and Inspectors are accredited.

Accreditiation

4
C&A PROPRIETARY AND CONFIDENTIAL INFORMATION

This SOP contains proprietary and confidential information intended only for the use by C&A and its authorized suppliers and sub-contractors. The recipient of this SOP shall
not disclose any information contained herein to any person other than their employees who may need to use the information to comply with this SOP.
 SOP Self-Inspection Supplier (SIS)/ V2.1
Effective date 01st May 2020
Global Quality Assurance & Development

2 General Process for SIS Certification

2.1 Nomination Process
2.1.1 Requirements for supplier
 QAD Technical Audit Grade A to C with collaborative management team and good QA process management
 The PU consistently produces good quality products
 Inspection room for C&A is available

2.1.2 Requirements for candidates

This program requires that each supplier will have at least one member of its quality management staff as a certified SIS Trainer
and two SIS Quality Inspectors at each of their PU. C&A QAD teams will train the nominated Trainers and support the ongoing SIS
Quality Inspector training.

2.1.2.1 SIS Trainer

The ideal candidate for the SIS Trainer position will be a Senior Quality Manager within supplier’s organization with:

 6 months of Quality Manager/Senior Supervisor position within the supplier

 Strong knowledge of garment manufacturing and quality assurance processes
 Medium level of English and computer literacy is preferred
 Effective internal and external communicator at every level of management and operations

2.1.2.2 SIS Candidate

The ideal candidates for the SIS Inspector position will be a supervisor or senior member of supplier’s factory quality team with:

 Minimum of three years quality control experience within the supplier

 Good knowledge of quality assurance and garment manufacturing processes
 Basic level of English and computer knowledge is preferred
 Able to communicate effectively with C&A representatives and factory team management

2.2 Training Process

 Theoretical Training will take place at C&A office with attendance of Trainers and Inspectors nominated by the suppliers
 Field training(s) will take place at the supplier offices and PU’s
 During the training period, joint and supervised inspections will be conducted by C&A QAD to support supplier’s final
inspections and instruct the supplier how to complete the PIVOT88 Final Inspection Report
 A candidate is considered competent when consistently following the SOP C&A Final Inspection and completing the
PIVOT88 Inspection report in accordance to C&A requirements

2.3 Final Assessment

 Once a candidate is considered competent in following the SOP C&A Final Inspection then he/she will take a Final
Assessment competency test
 The test is conducted by an appointed C&A QAD Team member
 On successful completion of the Final Assessment the Trainer or Inspector will be entitled to conduct final inspections on
behalf of C&A
 If necessary, more training may be given until the candidates successfully complete the Final Assessment competency
test

5
C&A PROPRIETARY AND CONFIDENTIAL INFORMATION

This SOP contains proprietary and confidential information intended only for the use by C&A and its authorized suppliers and sub-contractors. The recipient of this SOP shall
not disclose any information contained herein to any person other than their employees who may need to use the information to comply with this SOP.
 SOP Self-Inspection Supplier (SIS)/ V2.1
Effective date 01st May 2020
Global Quality Assurance & Development

2.4 Accreditation of SIS Status

 After the successful completion of training and final assessment, each individual candidate will be given a C&A SIS
Certificate signed by the local RQM (Annex 1 & Annex 2)
 On completion of the final assessment, the supplier will start conducting FI and ship accordingly.
 A framed copy of each SIS Trainer and SIS Inspector certificate should be displayed in the C&A Inspection room
 Certification is valid for one year and renewable after re-assessment
 Certification is PU transferable between same Supplier PU’s, but NOT transferable between different C&A Suppliers

3 Follow up and Monitoring of SIS

Activities designed to monitor the sustainability and integrity of the C&A SIS program at the supplier level.

3.1 Visit Frequency for SIS

 PU SIS Status less than 1 month: Minimum 1 Observed Inspection visit per week and a minimum of 5 PO’s per Certified SIS
Inspector
 PU SIS Status 2 to 3 months: Minimum 1 Observed Inspection visit every 2 weeks and a minimum of 5 PO’s per Certified
SIS Inspector
 PU SIS Status 3 months and more: Minimum 1 Observed Inspection visit per month per Certified SIS Inspector
The frequency and timing of observed SIS inspections is to be determined (increased) by QAM / SPT based on the risk
assessment, seasonal order placement and performance of the supplier.

3.2 Arrangement of SIS PU Visit

 SIS PU visit to observe SIS Inspector will be unannounced
 Quality Assurance Manager (QAM) and Senior Product Technician (SPT) will arrange the work plan and nominate SPT /
Product Technician (PT) and C&A Inspector to visit a PU and conduct the observation process

3.3 SIS Observed Inspection Process in SIS PU

 QAD staff will go to the PU and observe the inspection process being conducted by the Certified Inspectors
 QAD observer will verify and record that the Certified SIS Inspector is capable of following the SOP C&A Final Inspection
in accordance to their training and certification
 QAM / SPT will review the observation report and support any opportunities for further development of SIS competences
 QAM and Supplier SIS Trainer will review serious violations and agree next step and corrective action plan

3.4 Shadow Inspections – PIVOT88

 A Shadow Inspection is a Final Inspection that monitors the conformity of production inspected and released by our SIS
Inspectors
 Shadow Inspection is conducted unannounced at the Suppliers PU, by nominated 3rd Party or at any C&A Inspection
Centre
 The Shadow Inspection is based on SOP C&A Final Inspection
 The Shadow Inspection results are recorded in the PIVOT88 system

Failure to adhere to the SOP C&A Final Inspection and maintain high levels of trust and integrity may result in the suspension of the
Supplier SIS status and penalties may be applied.

C&A has the all right to suspend any Supplier or PU SIS Certified Status at any time.

6
C&A PROPRIETARY AND CONFIDENTIAL INFORMATION

This SOP contains proprietary and confidential information intended only for the use by C&A and its authorized suppliers and sub-contractors. The recipient of this SOP shall
not disclose any information contained herein to any person other than their employees who may need to use the information to comply with this SOP.
 SOP Self-Inspection Supplier (SIS)/ V2.1
Effective date 01st May 2020
Global Quality Assurance & Development

4 Penalties and Corrective Actions

4.1 Penalties
When an SIS Supplier Status is suspended, the PU will undertake 3rd party inspections at suppliers own cost. The duration of
suspension is determined by the suppliers ability to correct the root causes for suspension, and will be no less than 1 month of
continuous business.

Only the Hub RQM is empowered to reinstate a supplier or PU SIS Status.

4.2 Corrective Actions

During SIS suspension, the local C&A QAD team will support and direct the corrective actions and retraining process.

The supplier SIS Trainers remain responsible for providing the support and guidance to their SIS Inspectors. During this time the
SIS colleagues must demonstrate competency improvements and capability to consistently follow the SOP C&A Final Inspection
requirements.

After the successful completion of retraining and C&A QAD team final assessment, the SIS Supplier Status will be reinstated.

The SIS Trainers are responsible to train new inspectors in case of need. (New PU added – resignation etc.). All new nominees will
be subject to final assessment by C&A QAD before certification is issued.

5 Annexes
5.1 Annex 1: C&A SIS Certificate – Trainer
5.2 Annex 2: C&A SIS Certificate – Inspector

7
C&A PROPRIETARY AND CONFIDENTIAL INFORMATION

This SOP contains proprietary and confidential information intended only for the use by C&A and its authorized suppliers and sub-contractors. The recipient of this SOP shall
not disclose any information contained herein to any person other than their employees who may need to use the information to comply with this SOP.