PREVENTIVE ACTION

TABLE OF CONTENTS

i. APPROVAL SHEET

ii. REVISION HISTORY

1. PURPOSE

2. SCOPE

2.1. General

2.2. Application

3. REFERENCES

4. DEFINITIONS

5. AUTHORITIES AND RESPONSIBILITIES

6. PROCEDURE

7. DOCUMENTS AND RECORDS

i. APPROVAL SHEET

0 03-03-20 ISSUED FOR APPROVAL ABG JSK SM

REV DATE DESCRIPTION PREPARED REVIEWED APPROVED SEC APPROVAL

ii. REVISION HISTORY

REVISION HISTORY
Item Description of Modification& Date Reason Of Approved &
Date Modified
No. Rev # Approved Modification Reviewed
1 QA Revision. 00 03-03-2020 03-03-2020 1ST SUBMITTAL By
SM
1. PURPOSE

To analyze and resolve quality problems so that Recurrence ,non conformance or potential non
conformance can be prevented.

2. SCOPE

2.1. General

This procedure describes the techniques and methods for initiating the preventive action to
identify and eliminate the causes of potential non-conformities and to prevent occurrence.

2.2. Application

2.2.1. This procedure applies to all processes and products.

2.2.2. This procedure shall be applied to work performed both by MTCC and its
subcontractors. Any written or oral expression of dissatisfaction by the Company
related to the quality, reliability, or performance of any product or service offered by
MTCC will be subjected to investigation for root cause and required corrective and
preventive actions.

2.2.3. This procedure applies to all personnel performing processes that have a direct
impact on product quality and the ability of the company to provide our customers
with product that meets all requirements.
□ Internal at MTCC
□ External at special process suppliers

2.2.4. This procedure is applicable to quality personnel whose function shall be to ensure
that the proper documentation is completed thoroughly and in a timely manner.
 2.2.5. This procedure shall also apply to project audits as required. Corrective action
measures shall be applicable to design, procurement and construction phases of the
project.

3. REFERENCES

ISO 9001: 2015 Quality Management System

4. DEFINITIONS

IFC Issued for construction

ISO International Organization for standards
Non-Conformity: Non-fulfillment of a requirement
Corrective Action: Action taken to eliminate the cause of a detected non-co
nformi
Or othertyundesirable situation.
Preventive Action: Actiontakentoeliminatethecauseofapotentialnon-conformity
orotherundesirablepotentialsituation.
MTCC Mastoura Cont. C0. Ltd.

5. AUTHORITIES AND RESPONSIBILITIES

5.1. PROJECT MANAGER – ensures compliance by all ofMTCC and subcontractor personnel
and all parties to this procedure required by ISO 9001:2008, and relevant client’s
specifications and Industry codes.

5.2. QA MANAGER– ensures compliance by all ofMTCC and subcontractor personnel and all
parties to this procedure required by ISO 9001:2015 and relevant client’s specifications and
Industry codes.

5.3. QC MANAGER – ensures compliance by all QC and construction personnel to this

procedure, project quality plan and relevant client’s specification and industry codes.
 5.4. CONSTRUCTION MANAGER – shall review, assess and take responsibility along with
his discipline engineers. Take corrective and preventive action of the non-conformance and
make sure to implement corrective action.

5.5. MATERIAL INSPECTOR – ensures to identify non-conformance on all materials

delivered and to issue appropriate NCR stating the details of no-conformity and shall make
sure that close out of such non-conformance is addressed accordingly. This responsibility
shall be assumed by QC Inspectors whenever allowed by Saudi electric company.

5.6. QUALITY CONTROL INSPECTOR – ensures to identify non-conformance on all

construction activities and to issue appropriate NCR stating the details of no-conformity and
shall make sure that close out of such non-conformance is addressed accordingly.

5.7. LEAD QUALITY AUDITOR - ensures to identify non-conformance during audit and to
issue NCR stating the details of non-conformance and shall make sure that close out of such
non-conformance is addressed accordingly.

5.8. DOCUMENT CONTROLLER – ensure that all records are properly filed; maintained; and
controlled as per the requirements of ISO 9001:2008. Section 4.2.3.

5.9. COMPANY & VENDOR’s RESPONSIBLE PERSONNEL:

□ SAPMT - review non-conformance and concur for corrective and preventive action
□ SAPID - review non-conformance and concur for corrective and preventive action
□ SUPPLIER - review non-conformance and submit corrective and preventive actions

6. PROCEDURE

6.1. General

6.1.1. Correctiveandpreventiveactionmaybeinitiatedbyanyoneatany
level,oratanystageofthework.
 6.1.2. CorrectiveActionRequestformshallbeusedtoidentifyproblems
inthequalitysystem,ortorequestchanges,orimprovementsto thequalitysystem.

6.1.3. Non-conformance Reports shall be used toidentifyand report

qualityproblemsonproductsandprocesses.

6.1.4. The Quality Assurance Manager shall receive data from all
correctiveandpreventiveactionsystems,andanalyzethiswiththe
concernedtoresolvethesameandinitiateprocessimprovements.

6.1.5. Thisanalysisincludesdataonallcritical nonconformities,time

requiredtoprocessnonconformities,trend analysis,andexcessive
delaysinresolvingnonconformities.

6.1.6. The objectiveof the analysis is to establishconfidencein the

systemandproductquality.

6.1.7. Theimplementationofallcorrectiveandpreventiveactionshallbe
verifiedbytheQualityAssuranceManager.

6.2. Corrective Action Request (CAR)

6.2.1. TheCorrectiveActionRequestformshallbeusedtorecordthe deficiencyobserved

onaprocessorprocedureandproposalfrom the originatorontherequiredimprovements.

6.2.2. TheCorrectiveActionRequestcanalsobetheresultofeitheran internalorexternalaudit.In

thiscase,theQualityAssurance Managershallproposetherequiredcorrectiveaction.

6.2.3. TheCorrectiveActionrequestsshallbediscussedinthe
managementreviewmeetingandnecessarydecisionsaretaken forprocessimprovement.
 6.2.4. The board considers a number of factor such as cost/benefit scheduling priority and
resources before deciding the improvement.

6.2.5. The required changes to the procedure and processes shall be recorded and revised
procedures shall be issued to all concerned.

6.3. Non-Conformance Report (NCR)

6.3.1. Non-conformanceReportscontainthenatureofthenonconformity anditspossiblecause.

6.3.2. Forrecurringtypeofnonconformities, theQualityAssurance

Manageranalysestherootcauseofthenonconformity,including analysisoftheproduct
orservicespecifications,processes, operations,inspectionrecords,etc.

6.3.3. Logbookentries,Non-conformance ReportsandWorksheetsfrom theCompany are

reviewedforthetypeandnatureof nonconformity.

6.3.4. Theanalysisconsidersfrequencyofoccurrenceaswellastheir
relationshipofcauseandeffect.

6.3.5. The required corrective and preventive actions are reviewed

in the management review meeting.

6.4. Corrective Action

6.4.1. The required corrective action to eliminate the cause of are currying non
conformity or deficiencies observed on a process or procedure shall be
implemented.

6.4.2. The Q u a l i t y Assurance Manager s h e l l f l o w e r t h e corrective action,

which is reviewed and finalized in the review meeting.
 6.4.3. On implementing t h e corrective action ,its effectiveness is monitored.

6.4.4. If after implementing the corrective action any recurrence of the nonconformity is
observed, further r investigation s shall be carried out. These shall be discussed in
special review Meeting and the required corrective actions shall be implemented.

6.5. Preventive Action

6.5.1. Preventive action shall be discussed and implemented to eliminate the potential
cause of non-conformity.

6.5.2. The required changes to the development process, product specifications or the
quality system shall be made to prevent such non-conformities.

6.5.3. The preventive action taken shall be suitable to the magnitude of the problem.

6.5.4. The analysis of preventive action taken shall be reviewed in the subsequent
management review meeting.

7. DOCUMENTS AND RECORDS

All records attesting to conformity to this procedure and resulting work shall be maintained, and
revalidation performed as necessary by the project’s QC Department.