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C1.

1
WRITING ACTIVITIES WITH TUTOR

UNIT 1
Choose one of the tasks and send it to your tutor:

A B
Write a formal email of complaint (230-250 Mediation
words) about a faulty product or poor service.
An Irish friend is having trouble dealing with
a hard break-up. He pretends to be okay
and suppresses any kind of negative feeling.
You think that this is not helping his healing.
Based on the information from the text on
TIPS page 10, write him an email (200-220 words)
Make sure you: explaining why sadness is good for him.
Include the following:
• State your reason for writing and
summarise your complaint – say why, • a description of his behaviour after the
when and where you bought the item break-up
or had the service encounter.
• why you think it’s not helpful to act that
• Provide more detail of what
happened and why you are unhappy. way

• State the action you would like the • advice on how to navigate his feelings
company to take.

SUGGESTIONS TIPS
Remember to use: Make sure you:
• Reduced clauses • Include the main points of the
information given
• Modifying adverbs with adjectives
• Recommend a certain course of
• It in impersonal and anticipatory uses action

SUGGESTIONS
Remember to use:
• Mediation strategies
• Reduced clauses
• Modifying adverbs with adjectives
• It in impersonal and anticipatory uses

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