Professional Documents
Culture Documents
7. Sherri Jackson is a sales manager. She searches the Internet to find new potential markets for her
products. Jackson is most directly making use of ____ resources.
a. human
b. financial
c. physical
d. information
ANS: D PTS: 1 DIF: E REF: p. 8
NAT: AACSB: Technology, Information Technology
8. Which function of management is most involved with energizing, directing, activating, and persuading
others?
a. leading
b. controlling
c. planning
d. organizing and staffing
ANS: A PTS: 1 DIF: E REF: p. 10
NAT: AACSB: Reflective Thinking, Leadership Principles
9. With respect to creating visions, leaders often fail because they do not
a. have fancy enough visions.
b. convert their visions into results.
c. use visions for inspiration.
d. bribe people for accomplishing a vision.
ANS: B PTS: 1 DIF: M REF: p. 10
NAT: AACSB: Analytic, Leadership Principles
12. Making sure that competent persons fill positions is part of which managerial role?
a. organizer
b. liaison
c. staffing coordinator
d. resource allocator
ANS: C PTS: 1 DIF: M REF: p. 12
NAT: AACSB: Analytic, HRM
16. At the higher levels of management, the four roles that are the most important include::
a. organizer, visionary, team builder, facilitator.
b. liaison, spokesperson, figurehead, and strategic planner
c. environmental specialist, mentor, coach, ethics officer.
d. administrator, implementor, entrepreneur, task coordinator
ANS: B PTS: 1 DIF: D REF: p. 16
NAT: AACSB: Analytic, Individual Dynamics
17. According to Mintzberg, management is a practice, rather than a science or a profession because
a. science is about the development of systematic knowledge through research.
b. management follows an ethical code.
c. the major purpose of management is to help get things done.
d. both a & c
ANS: D PTS: 1 DIF: D REF: p. 16
NAT: AACSB: Reflective Thinking, Individual Dynamics
18. Management as a practice,
a. began during the Industrial Revolution.
b. probably has an almost unlimited history.
c. dates back to World War II.
d. dates back to the Civil War.
ANS: B PTS: 1 DIF: E REF: p. 20
NAT: AACSB: Analytic, Strategy
19. The primary concern of the administrative management aspect of classical management was
a. managing a company's information system.
b. teaching nonprofit organizations how to be successful.
c. how organizations should be managed and structured.
d. the application of scientific methods to increase workers' productivity.
ANS: C PTS: 1 DIF: E REF: p. 21
NAT: AACSB: Analytic, Strategy
20. According to the historically important work of Alfred D. Chandler, when choosing an organization
structure, managers should first
a. study what the competition is doing.
b. be aware of the strategy.
c. draw a hundred boxes to choose from.
d. look for the least expensive structure.
ANS: B PTS: 1 DIF: D REF: pp. 21- 22
NAT: AACSB: Reflective Thinking, Strategy
23. An important subset of interpersonal skills for managers is__________the ability to work effectively
and conduct business with people from different cultures.
a. multiculturalism
b. bilingualism
c. diversity
d. multinationalism
ANS: A PTS: 1 DIF: E REF: p. 18
NAT: AACSB: Diversity, Motivation Concepts
24. You are using evidence-based management when your practice is based on
a. a recent fad.
b. what your CEO thinks is hot.
c. thinking by philosophers.
d. an established principle.
ANS: D PTS: 1 DIF: D REF: p. 17
NAT: AACSB: Analytic, Strategy
TRUE/FALSE
2. Brad is the cafeteria manager in a company that manufactures cushions, chairs, and closet organizers.
Brad would be classified as a "C-level manager."
5. A major characteristic of both entrepreneurs and small-business owners is their passion for the work
6. The team leader is a strong disciplinarian who exerts more control than the traditional supervisor.
11. Maslow suggested that humans are motivated by efforts to satisfy a hierarchy of needs ranging from
basic needs to those for self-actualization, or reaching one’s potential.
12. Conceptual skill is needed to understand how the various parts of the organization fit together.
13. Political skills include establishing connections and impressing the right people.
14. Interpersonal skills are important for top-level managers as well as team leaders.
15. An important part of the model for learning managerial skills is to obtain feedback on performance
from others.
16. A key reason for continuing to develop managerial skills is that the workplace keeps changing.
17. Theory X was concerned primarily with how organizations should be managed and structured.
19. Troy is given the responsibility of developing an organization structure for a new company. Before
drawing the structure, he should first understand the company's strategy.
20. According to the classical approach to management, a company is most likely to be efficient when the
structure of the firm determines its strategy.
21. Tony wants to use the behavioral approach to management, so he puts a lot of effort into
understanding the interests and talents of his staff before deciding how to manage the group.
22. Management tells the workers in an office that they have been selected to be part of a study of
productivity because of their good record so far. Worker productivity increases even more, thereby
demonstrating the Hawthorne effect.
23. The information technology era has made organizations much less democratic than they were in the
past.
24. The quantitative approach to management emphasizes methods in decision making, based on the
scientific method.
25. Theory Y assumptions include the idea that people accept responsibility, exercise
self-control, possess the capacity to innovate.
ESSAY
2. Identify and describe seven different managerial roles. Indicate which ones you would enjoy the most
at this stage of your career.
ANS:
Answers will vary.
ANS:
Conceptual knowledge and behavioral guidelines.
Skill-development
Feedback on skill utilization, or performance
4. The Colgate-Palmolive Company’s strategy might be stated as responding to the personal-care needs
of people and animals throughout the world. To achieve this goal, the company is divided into four
mammoth divisions: Oral Care, Personal Care, Home Care, and Pet Nutrition. Each division is
subdivided into products groups.
2. Do you think that the core of management knowledge lies within the classical school?
Explain.
ANS:
1. Chandler’s famous thesis is that a firm’s structure is determined or chosen by its
strategy—and unless structure follows strategy, inefficiency results. In other words, what a firm wants
to accomplish determines how the company is organized.
2. The classical school provides a systematic way of managing people and work that has proven useful
over time and represents its major strength. However, it sometimes ignores differences among people
and situations.
PTS: 1 DIF: D REF: p. 22
NAT: AACSB: Reflective Thinking, Strategy