Professional Documents
Culture Documents
MULTIPLE CHOICE
4. The organization structure best suited to gaining the advantage of specialization is ____
departmentalization.
a. functional
b. geographic
c. product
d. matrix
ANS: A PTS: 1 DIF: M REF: p. 270
NAT: AACSB: Analytic, Operations Management
7. A matrix organization can be described as a(n) ____ structure superimposed on a ____ structure.
a. project; functional
b. product; territorial
c. process; product
d. informal; formal
ANS: A PTS: 1 DIF: E REF: p. 275
NAT: AACSB: Analytic, Strategy
10. Companies such as Dell purchase complete designs for some digital devices from Asian developers.
This is called
a. division of labor
b. outsourcing
c. implementing
d. scenario planning
ANS: B PTS: 1 DIF: M REF: p. 278
NAT: AACSB: Analytic, Strategy
11. You know that you are a homesourcing agent when you
a. perform call center duties out of your home.
b. sell products from door to door.
c. organize parties in your home to sell products.
d. work in a large call center responding to problems with consumer products.
ANS: A PTS: 1 DIF: M REF: p. 279
NAT: AACSB: Reflective Thinking, Operations Management
13. The radical redesign of work to achieve substantial improvements in performance is called:
a. reengineering
b. job design
c. downsizing
d. resistance to change
ANS: A PTS: 1 DIF: E REF: p. 281
NAT: AACSB: Analytic, Strategy
15. Flexible organization structures, such as project and matrix structures, are the most likely to be found
in
a. high-technology firms.
b. lumber mills.
c. pasta factories.
d. poultry processing plants.
ANS: A PTS: 1 DIF: E REF: p. 285
NAT: AACSB: Technology, Strategy
17. Long John Silver’s central headquarters exercises tight control over such matters as menu selection;
however, franchises make human resource decisions such as hiring. This is an example of
a. centralization
b. decentralization
c. specialization
d. centralization and decentralization
ANS: D PTS: 1 DIF: D REF: p. 288
NAT: AACSB: Analytic, Operations Management
19. The dimension or organization culture called a sense of ownership, typically comes about when
a. the company helps employees purchase houses.
b. employees develop pride in the company.
c. the company helps employees get out of debt.
d. employees purchase stock in the company.
ANS: D PTS: 1 DIF: E REF: p. 291
NAT: AACSB: Analytic, Individual Dynamics
20. The primary way that employees learn the organization culture is through
a. the process of socialization.
b. studying the company Website.
c. studying the company intranet.
d. making mistakes and then being corrected.
ANS: A PTS: 1 DIF: E REF: p. 291
NAT: AACSB: Analytic, Group Dynamics
22. CEO Justin wants to sustain the company's culture. One of the recommended actions he can take is to
a. suggest that employees decide on their own culture.
b. bring outsiders into the company whose values clash with the company's culture.
c. include a statement of the company's desired culture in the annual report.
d. serve as a role model for the desired attitudes and behaviors.
ANS: D PTS: 1 DIF: M REF: p. 294
NAT: AACSB: Analytic, Leadership Principles
25. In the Model for Change, ______________involves reducing or eliminating resistance to change.
a. Refreezing
b. Changing
c. Thawing
d. Unfreezing .
ANS: D PTS: 1 DIF: M REF: p. 296
NAT: AACSB: Analytic, Strategy
TRUE/FALSE
2. An analysis suggested that many organizations have suffered because of abandoning the bureaucratic
structure, such as eliminating policies, rules, and regulations.
3. A functional organization is the traditional way of arranging job activities in the workplace.
4. In a smooth-running organization with open communication, the various product or service units
cooperate with each other for mutual benefit.
5. A problem with geographical departmentalization is that it leads to too much centralization of decision
making.
6. In a matrix organization, the project managers have line authority over the people assigned to their
projects.
7. The wider a manager's span of control, the fewer workers that report directly to him or her.
9. In a horizontal structure, the members of the group focus on a specialized task such as accounting or
purchasing.
11. Informal structures in organizations are based to a large extent on the networks of contacts people use
to get work accomplished.
12. Advances in information technology make it possible for workers throughout an organization to solve
problems without being restricted by an organization chart.
13. Social network analysis refers to the mapping and measuring of relationships and links between and
among people, groups, and organizations.
15. When a business firm faces an uncertain and unstable environment, it needs a highly flexible structure.
16. Centralization is the extent to which authority is retained at the top of the organization.
17. A perspective on national culture is that the introduction of values from another society into a retail
business can be a competitive advantage.
18. One of the major forces influencing an organization culture is the industry in which it operates.
19. A subculture is a pocket in which the organizational culture differs from the dominant culture and
from other pockets of subculture.
20. An effective way for corporate leaders to change the organizational culture is to engage in behavior
they would like others to imitate.
21. A reliable predictor of success in merging two or more firms is the compatibility of their respective
cultures.
22. The unfreezing phase of the change model involves getting workers to learn new habits.
23. Six Sigma emphasizes statistical analysis and measurement to help achieve high quality.
24. The presentation of compelling reasons for change will often create a sense of urgency.
25. People resist change because they fear an unfavorable outcome, such as less money or personal
inconvenience.
ESSAY
1. Identify and describe the most common forms of departmentalization. Give company examples where
you can.
ANS:
Four forms of departmentalization include: functional, geographic, product–service, and customer.
Functional departmentalization defines departments by the function each one performs, such as
accounting. Geographic departmentalization is an arrangement of departments according to the
geographic area served, such as the southwestern region. Product–service departmentalization is the
arrangement of departments according to the products or services they provide, such as the shoe
department. Customer departmentalization divides departments according to the type of customer.
such as a governmental agency.
ANS:
A matrix organization is a project structure superimposed on a functional structure. Functional
managers exert functional authority over specialists. For example, the quality manager meets with the
specialists assigned to the projects to discuss their professional activities. The project managers hold
line authority over the people assigned to their projects. There is an assumed balance of power
between the two bosses.
3. The appointment of a new chief executive at Procter & Gamble sparked broad management changes.
He planned to reduce the levels of management between entry-level positions and the chief executive.
The CEO planned to “create a simpler, flatter and more agile organization,” he said. “This is a priority
because simplification reduces cost, improves productivity, and enhances employee satisfaction.”
ANS:
1. The story about the new CEO illustrates how organization structure is related to productivity,
satisfaction, and even culture. A flatter structure gives employees more decision-making
which in turn makes them more satisfied and more productive at work.
2. He might face resistance to change on the part of the employees out of fear of an
unfavorable outcome, such as less money. People resist change because they don’t want to
break well-established habits. Change may be unwelcome because it upsets the balance of an
activity. Underlying all forms of resistance to change are emotions and feelings. Personality
factors also contribute to resistance to change.
ANS:
A CEO can use the eight techniques for gaining support for change:. Allow for discussion and
negotiation; Allow for participation; Point out the compelling reasons for change, including the
financial benefits; Establish a sense of urgency; Use a visual people can relate to; Avoid change
overload; Allow for first-hand observation of successful change; Get the best people behind the
program.
PTS: 1 DIF: D REF: pp. 298-299 NAT: AACSB: Analytic, Strategy
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Yea, he reproved kings for their sakes;
21. he reproved kings] Genesis xx. 3‒7.
²⁹Give unto the Lord the glory due unto his name:
The Lord reigneth] i.e. the Lord is claiming His kingdom over the
earth by coming to judge the earth; compare verse 33. Contrast
Habakkuk i. 14, where the prophet complains that Jehovah is not
asserting Himself as the ruler of men.
³³Then shall the trees of the wood sing for joy before
the Lord,
37‒43.
The Service before the Ark and the Service at Gibeon.
the tabernacle of the Lord in the high place that was at Gibeon]
See prefatory note to chapter xiii.; and 2 Chronicles i. 3.
Chapter XVII.
1‒27 (= 2 Samuel vii. 1‒29).
God’s Answer to David’s expressed desire to build a Temple.
David’s Thanksgiving.
but have gone from tent to tent, and from one tabernacle to
another] Samuel but have walked in a tent and in a tabernacle. The
Hebrew text of Chronicles defies translation; that of Samuel is better.
⁶In all places wherein I have walked with all
Israel, spake I a word with any of the judges of
Israel, whom I commanded to feed my people,
saying, Why have ye not built me an house of
cedar?
6. the judges] A better reading than the tribes (Samuel).
10. build thee an house] Samuel make thee an house, the house
meant being a dynasty, and not a building.
from him that was before thee] Samuel from Saul whom I put
away before thee. The reading in Chronicles is to be preferred.
sat before the Lord] So LXX. and 2 Samuel vii. 18. The Targum
rightly paraphrases, “and tarried in prayer before Jehovah.”
21. what one nation in the earth is like thy people Israel] Better as
margin, who is like thy people Israel, a nation that is alone in the
earth. Compare Targum a people unique and chosen in the earth.
24. And let thy name ... magnified] Better, as margin, Yea, let it
be established, and let thy name be magnified.
This chapter like the last is taken from 2 Samuel with a few
omissions and variations. The Chronicler paraphrases (verses 1,
17), omits (verse 2), has a different reading (verses 4, 8, 10, 12). In
some cases the better reading is in Chronicles.