BUSINESS CONTINUITY STANDARD

Even while these malfunctions increased the tension in the bar, we lost almost no business as a result of
them because only three customers chose not to stay that day. In the past, any one of these problems
could have pushed us into complete meltdown.

Of course, all of these pieces of equipment also need to be frequently serviced by certified experts. As
we have been in the coffee business for a while, we have built relationships with suppliers that we know
will be there for us in an emergency. Ultimately, when the majority of your equipment combines the use
of power and water, things will go wrong.

The most difficult issue to resolve is likely the dreaded coffee machine failure—after all, a coffee shop
without coffee is simply a shop! We had prepared a contingency plan that has helped us in times of
major business setbacks and has been quite helpful during these recent setbacks.

SUCCESSFUL BUSINESS CONTINUITY

Customers help the company out by supporting its high-quality products and services. When a customer
supports a business, it opens up new opportunities and motivates it to provide better service so that
customers are happy with the products it sells. Customers are a business's greatest source of potential
and motivation to provide better service so that customers would be happy with the products they are
selling.

Customers are more likely to support a business that has fewer problems and receive positive reviews
for the products it sells since a positive review will enable customers to decide whether or not to
support the business and whether the products they are receiving are satisfactory. Additionally, the
company's product will be accessible to all those who can consume milk tea starting at age 4.
Additionally, for teens who are able to consume coffee.

BUSINESS IMAPACT ANALYSIS

According to the study's findings, customers are more likely to choose a drink that is both affordable and
a version of their favorite beverage. The findings of this study can be used to create a strategic
marketing plan that will help the beverage industry—more especially, the milk tea market—survive the
growing competition. When it comes to personalizing their drinks, companies in the milk tea sector
ought to put their customers' interests and choices first. Additionally, offering a range of milk tea
options will assist a company in drawing in more customers. Marketers in the beverage industry as a
whole ought to demonstrate to customers how unique their products are from those of rivals. Given
that consumers place a premium on both price and quality, marketers should emphasize the
advantages, accessibility, and distinctive features of their products.

BUSINESS CONTINUITY AND ERM

A company owner bears full responsibility for ensuring both their personal financial security and that of
their employees. Most business owners appear to be "risk takers" who find it difficult to "go with the
flow". They are creative and reasonably self-assured, as running their own company requires these
attributes.
The capacity to tolerate risk, meanwhile, is very much a personal matter. Others entrepreneurs are
better at managing risk than others, and others are able to tolerate higher levels of it.

Every time I decide to grow or enhance its offers, there is some element of risk involved, even though all
businesses must constantly adapt and change in order to thrive. The tea shop faces risks when it
expands into new business sectors outside of its industry, adds new products to its present lineup, hires
new staff, or modifies its marketing strategies.

CIVIL EMERGENCY

Owners of milk tea and coffee shops should develop a comprehensive risk management strategy to
assist lower some of the typical insurance risks they encounter. The first step in assisting in the decrease
of work-related accidents in their company is being aware of the common causes of workplace injuries
suffered by employees. However, dangers other than physical harm exist for milk tea and coffee
establishments.

The store (and its insurance provider) may be responsible for paying for medical expenses as well as pain
and suffering if a customer is hurt while using one of the company's items or while on the premises. If an
employee sustains injuries from a slip and fall, employers may be faced with a workers' compensation
claim.

Additionally, there is a chance that workers will get burned either by the coffee or the equipment used
to prepare it. Coffee may heat up dangerously due to faulty electrical cabling, mismatched equipment
settings, etc. Moreover, workers who prepare food products like sandwiches in a coffee shop run the
risk of getting cut, particularly when using sharp blades.

Espresso machines and coffee grinders are examples of the costly equipment used in coffee businesses.
The majority of stores provide tables and chairs for their customers. There are inventory products like
milk, food, and coffee itself that could be ruined if a refrigeration machine malfunctions and these things
go bad. The building, outside furniture (if any), signage, and other shop property are all taken into
account for insurance coverage.

Generally speaking, they have less security in place than larger organizations, which makes them easy
pickings for identity thieves. Financial information about a consumer may be compromised by a data
breach at a coffee shop. It's critical that coffee shop owners and staff are aware of the most typical
cyber-attack scenarios, how to stop a cyber-security breach, and that the company has a comprehensive
cyber liability insurance coverage in place.