Ilkham Firdaus Zulkarnain

J0A022081

October, 23, 2023

Ms. Sayyidatul Qosamah Jl.

Angka 12 no 55 blok D
Depok, West Java

Dear Ms. Qosamah

We have received your letter of October 22 about the shortage in the number of products we sent.

Correct : ( We acknowledge receipt of your letter dated October 22 regarding the shortage in the
number of products you received )
We apologize for the error and will correct it to your satisfaction.
Correct: (We apologize for the error and will rectify it to your satisfaction)
Our staff incorrectly gave the sender’s name label which was supposed to be for Kosamah who
ordered 4 hijabs but instead gave 5 hijabs and vice versa because your names were almost the same.
We will send you 1 more hijab and give you a discount if you buy our product again.

Correct: ( Our staff mistakenly affixed the sender’s name label intended for Kosamah, who ordered 4
hijabs, to your package, resulting in the mix-up of quantities. We will dispatch the additional hijab
you are owed and offer you a discount on your next purchase.)
Again, we regret the error and apologize for any inconvenience. We look forward to serving you in
the future.
Correct: ( Once again, we regret the oversight and any inconvenience caused. We
appreciate your understanding and look forward to serving you in the future)

Sincerely
Signature Ilkham
Firdaus
Customer Service