A PROJECT ON EMPL

( 11.07.2022 – 05.08.2022 )

RONI SARKAR
hoteL AIRDROP
 Summer Internship
Project
A study on employee job satisfaction
At
Hotel airdrop

Name – Roni Sarkar

ID no – 20IUT0150199
Program – BBA 2nd year
Batch – 2020/2023
Internship Guid –
prof. priyabratha Roy
Hotel Guid –
GM . shibshankar Ghosh
 CONTENT -

SL NO TITLE PAGE NO.

1. Declaration
2. Acknowledgement
3. List of table and illustrations
4. Abbreviation
5. Abstract
6. Introduction
7. Company overview
8. Objective
9. Limitation
10. Methodology
11. Data analysis
12. Finding
13. Suggestion
14. Conclusion
15. Appendices
 DECLARATION –

I am Roni Sarkar, a regular student of BBA in THE ICFAI UNIVERSITY TRIPURA,

Id- 20IUT0150199 declare that this internship report in THE STUDY ON
EMPLOYEE JOB SATISFACTION AT HOTEL AIRDROP . company is completely of
my own work .

Date – 05/07/2022
KAMALGHAT, west Tripura signature of the student
Name – Roni sarkar
Id – 20IUT0150199
BBA (FMC)
THE ICFAI UNIVERSITY TRIPURA
 ACKNOWLEDGEMENT –

I am over whelmed in all humbleness and gratefulness to acknowledge my dep

to all those who have helped me to put those ideas , well above the level of
simplicity and into something concrete.

As a study of ICFAI UNIVERSITY TRIPURA , I would like to express my special

thanks of gratitude to my teacher prof. Priyabratha Roy who give me the
golden opportunity to do this wonderful study .
I would like to express my sincere thanks to Dr . Sujit Deb (coordinator of BBA
department) for giving his consideration of me to work in this Hotel .
I am really very grateful to my HOTEL guide GM shibshankor Ghosh for
constantly guiding me . advising me and introducing the project to me in a easy
way to understand which has helped me complete my project easily and
effectively on time .
I express my sincere thanks to all of the above inspiratory guide who helped
me a lot in gathering different information ,collecting data and guiding me
from time to time in making this project , despite of their busy schedule , they
gave me different ideas in making this project unique and also helped me in
doing a lot of research and I came to know about so many new things .
THANK YOU ALL …

Date – 05/08/2022
Kamalghat, west Tripura yours obediently,
Roni sarkar

Signature ; ……………………………………….
ID 20IUT0150199
BBA (FNC) , ICFAI UNIVERCITY TRIPURA
List of tables and illustration’s -
 Abbreviations –

1. Cp – Continental plan
2. Ap – American plane
3. Ep – European plan
4. MAP – Modified American plan
 Abstract –

A study of this project is a STUDY ON EMPLOYMENT SATISFACTION in

hotel airdrop and this is solely an internal analysis of the hotel .
The project aims at analysing the level of employee satisfaction
determine on the work culture of hotel airdrop .The project work is
based on primary data . the primary data was collected from the
questionnaire prepared and circulated to the employees.
This study gives me the clear picture of the various factors that is
involved in determining the satisfaction level of the employees . only
when the employees are satisfied and they relate themselves to the
hotel for long run the can be a valuable and main asset of the hotel
Finally ,it has give me lot of opportunities to know the overall
business knowledge of hotels
 Introduction –
HOTEL AIRDROP founded in
December , 02 , 2021
It was located in usha bazar rode ,
Agartala
Hotel airdrop is an Indian budget
premium Hotel . hotel air drop is a
part of the RAKSHA ISPART PRIVET
LIMETED
And organized by MAP5 .
 Around 1.5 km away from BIR BIKRAM INTERNATIONAL
AIRPORT
 The provide premium room with free wi-fi ,and room service is
available for 24 / 7
 Amenities consist of a restaurant , bar , meeting room , plus
banquet hall and out door pool . and parking facility also many
more
Employee job satisfaction describe the degree to which individuals
enjoy there job
We feel obliged to introduce our ambitious venture HOTEL AIRDROP
as an entity which takes the best of care for your stay in the city of
Agartala . Since including 2011 MAP5 hotel and resort has started to
provide the best service. HOTEL AIRDROP has been taking care of all
our clients and making utmost effort to provide them with the best
comfort available and match their expectations of a luxurious
environment at a best deal .
In this hotel growing for thar employers .
The credit for the success and establishment of this growing group
mainly goes to our young and dynamic team members , who work
with passion and great commitment and ethos .
 Department –

HOTEL AIRDROP there are 4 different department in there

1. House keeping department
2. Front office department
3. IT/HR department
4. store room and kitchen department

TOTAL ROOMS – 42 (14 rooms each floor , 8 king size bad room , 6
twin bad room )

PARTNER WEBSIDE – Yatra , Make my Tripe , Trip Advisor.

 Marketing –
I. Poster marketing
II. Social marketing
III. Push messages
IV. Paid marketing
V. Review
This is the main marketing tool of the hotel
Planes offered to the customer –
1. Continental plane (cp) – Breck Fast , Room
2. American plane (AP) – Room , Breck fast , lunch , Dinner.
3. European plan (EP) – only Room
4. Modified American plane (MAP) – Room , Breakfast , lunch /
dinner.
  Total no of Employees – 52

TOTAL EARNING PER DAY

I. Rooms – 50000/-
II. Restaurant – 40000/-
III. Laundry sale – 15000/-

Expenses –
Grocery ; RS – 6000 (as per requirement )
Vegetables (Weekly) . Do.

SERVER –
WINHMS
1. Housekeeping- To improve efficiency and productivity to
maintain safety and cleanliness to maintain good control over
the processes to maintain the good product quality.
Mitry the fold or hospitality fold
King size room
Hotel industry room temperature- 20 degree.
Do not disturb-Clean up my room card.
Tumbler glass for gurgling in the bathroom.
Smoking detection room.
King size bed- 4pillow, 2cushion, 1T.V, Writing table, table lamp,
Luggage rack.
When we have to enter in a room first of all we have to ring the bell
and wait for 5sec. if there is no response from the guest then again
ring the bell and wait for 5sec. again if there is no response from the
guest then knock the door. Smoking detection room.
King size bed- 4pillow, 2cushion, 1T.V, Writing table, table lamp,
Luggage rack.
When we have to enter in a room first of all we have to ring the bell
and wait for 5sec. if there is no response from the guest then again
ring the bell and wait for 5sec. again if there is no response from the
guest then knock the door.

5S-
Seiri- sorting/segregating
Seiton- self arrangement/arranging.
Seiso- Spic and Span(Neat and clean)
Seiketsu- Standardization.
Shitsuke- Self discipline.
Lost and Found Book-
Laundry book-
Staff uniform register-
Lock book-
Chemicals-
R1- bathroom Cleaner.
B2or R2- All purpose area(Public area, floor)
R3- Glass cleaner.(Light blue)
R4- Wooden polish(White)
R5- Room freshner
R6- WC Cleaning(harpic)
R7/D7- Steal Polish.
R8- x(tea cattle)
R9- Bathroom Stain red clr
R10/H10- Handwash.
Front Office-
Greetings the guest
Explaining about the plans
After selecting a plan, guest id proof are registered in the WINHMS
server.
All the guest queries and requirement will be deal by the front office
or the receptionist.
2. FRONT OFFICE –
In this department
some Technik are there HOW to no customer name spelling
A – ALPHA
B – BRAVO
C – CHARLI
D – DELTA
E – ECHO
F – FOX TRON
G – GOLF
H – HOTEL
I – INDIA
J – JULIYACT
K – KILO
L – LIMA
 M – MIKE
N – NOVEMBER
O – OSKAR
P – PAPA
Q – QUEN
R – ROSE
S – SIERRA
T – TANGO
U – UNIFROM
V – VICTORY
W – WISKY
X – XRAY
Y – YANKEE
Z – ZULU

This is the fonative code of hotel .

3. IT/HR -
In this case 2 department in there
This case following some rules and regulation

4. Store room –
In this case mainly follow LIFO and FIFO method
LIFO – 1st in 1st out
FIFO – last in 1st out
 Important of the study –

 To get insights into employment satisfaction .

 Determine roadblocks in the workplace.
 Encourage Hotel feedback.
 Allow employees voice to their opinion
 To identify employment satisfaction levels
 Identify employee need
 Objective –

 PRIMARY OBJECTIVE -
To find out employee job satisfaction at HOTEL AIRDROP

 SECONDARY OBJECTIVE –

 To understand the various aspects related to Employees

satisfaction in the hotel
 To know employees understanding oh hotels mission and
vision statement
 To find out the expectations of employees from
management
 Limitation –

 Sample size is only 50 employs

 The study is only for employment at
Hotel airdrop
 In this case study will be limited only for a one hotel
 Employment satisfaction in this case we dose not
take any information for out side / random person
 Limited period of time
Research Methodology –

• Sample size – 52
• How to conduct an employee satisfaction survey –
Step 1 – understand employee satisfaction survey
requirement.
Step 2 – create a questionnaire
Step 3 – collet Data
Step 4 – Analyse Results
Step 5 – Act on the result, and make necessary charts