City Government of Las Piñas

City Environment & Natural Resources Office

(CENRO)

Date: 15 February 2022

To: Engr. Cezar R. Perillo

CENR Officer

Subject: Post-Activity Report: “Front liners Customer Service Training Workshop”

On the 14th of October 2022, a training workshop was held on the 3rd floor of the
Mayor Nene Aguilar DRRM Building in Talon dos Las Piñas City, covering front-line
customer service. Ms. Joanne Christine Solon, the speaker, discusses how to
communicate effectively and the challenges we face as front-liners.

The workshop's communication and customer service objectives are to appreciate

the significance of communication, to understand the fundamentals of communication, to
understand communication hurdles, and to communicate in clear, polite, and non-
judgmental ways. Showcase a customer service attitude, grasp how your action influences
the behavior of others, show confidence and expertise as a problem solver, use ways to
deal with tough clients, and choose to offer customer service

Communication, which is not usually vocal, is the act of sending and receiving
messages by one or more persons. Communication's job is to govern and control social
contact, motivation, information, emotional expression, and, in the case of expressing
opinion, to express one's opinion. As a customer service representative, you will spend the
first half of the day getting to know the other participants and discussing what will happen
during the session. Client service entails doing all possible to serve each customer
efficiently and accurately. We must provide prompt, high-quality, thorough, accessible,
empowering, and courteous customer service. A person's appearance and behaviors,
general grooming and cleanliness, dress, voice tone, attitude, body language, and posture
all contribute to first impressions.
Reported by:

Ana Beatrice G. Soriano

Admin Staff

Noted by:

Engr. Cezar R. Perillo

CENR Officer