Dear Gilmour Property Management,We apologize for the

inconvenience you experienced with the painting that you

received from us.
We assure you that we are as concerned about the quality of
the products we deliver as our customers are.We have
reviewed your email and found that you did not mention any
damage when you signed for delivery.
We make sure that every painting is wrapped in two layers of
convoluted foam and one layer of Perf-Pack foam, which
should be sufficient to withstand any damage caused
by negligent shipping.
However, we take this issue very seriously, and we have
immediately reviewed our packing requirements with our
shippers to ensure that they follow our instructions carefully.
To resolve your concern, we can offer to pay for the
restretching and reframing of the painting at a local framing
shop.
The company can send the bill to Art International at 216
Bloor Street, Toronto, ON, M5P 1K1.
We appreciate your business, and we want to assure you that
we are committed to providing you with the best possible
service. If you have any further concerns, please do not
hesitate to contact us.Sincerely,[Your Name]Art International
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