The Logistics Department

The Logistics Department deals with storage, distribution, warehousing, movement of goods from one place
to another (internally or externally), tracking and delivery of goods. It includes a complete process of
planning, managing, controlling and coordination to make sure that the goods reach the right place, at the
right time, for the right cost and in a right condition. It also deals with customer inquiries regarding their
shipments.

The most frequent shipping issues customers may inquire about are:

l Damaged items during handling or shipping.

l International Customs Forms (missing documents).

l Lost items in Transit

l Delays

Example 1:

Subject: Shipping Delay Notice

Dear…,

We regretfully inform you that your order 1X98791383TC has been delayed.

Due to a shipping strike, your order’s delivery is delayed. We apologize for any
inconvenience, and we appreciate your understanding.

We would like to further assist you with any questions you may have. You can contact our
support team through our website or send an email directly by responding to this email.

Please refer to your order status page on our website for future updates. We will also send a
confirmation email as soon as your order ships.

You can track your order using this updated tracking link: http://a.co/5mRhmyv

Once again, we apologize for any inconvenience this has caused. Please let us know if there
is anything else we can do to assist you.

Warm regards,

Team Stark

Example 2:

Subject Line: Equipment is delayed until 12th December

Hello Mr Brown,

Thanks for your patience. We apologize for the inconvenience.

We are writing to let you know that your order has been delayed. We are experiencing shipping delays due
to volume and carrier availability. We apologize for any trouble this has caused.

Please reference your order status page and stay tuned for updates from our team. Our customer service
team is available via chat, email, phone and is experiencing high call volumes so please be aware that wait
times may be increased.

Thanks for being a valued [company name] customer, we appreciate your patience.

As a reminder, please visit your order tracking page for updates: http://a.co/5mRhmyv

Kind regards,

John Gilmore