17/10/2023, 16:46 Job Description Print Preview

Job Title: Senior Inside sales Specialist

#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full
potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home,
belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

Close incoming sales opportunities, selling the benefits of the products to ensure that short
term goals, objects and quotas are met
Assist customers with order placement, providing product information and advice related to
products and services that best suit the customers’ needs.
Ensure that products, services and solutions recommended to clients will fulfill their needs.
Offer a high level of service meeting our department key metrics for Sales, Quality and
Productivity. Ability to overachieve on daily and monthly targets.
Recognize, document and escalate customer issues or trends following appropriate
communication and escalation channels where required.
Maintains product knowledge by attending training workshops and keeping up to date on
product material.
Any other duties and responsibilities that may be assigned to you by the management from
time to time, within your category of employment in the organization and for the effective
implementation, maintenance and continual improvement of the Quality Management
System of TDCX.

Who are we looking for?

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma,
Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any
field.
Preferable with 2 years of working experience in the related field is required for this
position. However, fresh graduates are encouraged to apply.
Strong time management skills and motivation to exceed expectations
Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the
same time
Comfortable working with computers and the ability to work with multiple systems and the
ability to learn and adapt to new ones
Excellent verbal and written communication skills in English and the language of
supporting market

Who is TDCX?
TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and
disruptive brands to acquire new customers, build customer loyalty, and protect their online
communities.

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17/10/2023, 16:46 Job Description Print Preview

TDCX helps clients, including many of the world’s best brands, achieve their customer
experience aspirations by harnessing technology, human intelligence, and our global footprint.
We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and
social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made
us a trusted partner for clients, particularly high-growth, new economy companies looking to tap
the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we
transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients,
and our community has led to us winning several hundreds of industry awards, including being
one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career
opportunities, to our workplace perks, find out what else is in store when you embark on a career
with TDCX.

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