Cmro - 11082023

Grievance Redressal Monitoring System
Chief Minister's Office Department
GRIEVANCE DETAILS
Lodging Details : Lodging Date : 02/08/2023, Mode : Over Phone, Received at : SSM Call Center
Complainant Name : Prasenjit Mondal
Complainant Address : NA, GP/Ward - NOT DISCLOSED, Block/Municipality - NARAYANGARH, District - PASCHIM MEDINIPUR, Police
Station - Narayangarh
Complainant Mobile No : 9016444730
Grievance Description : The caller from Daudpur village is seeking assistance with the installation of deep tube wells for irrigation. He needs a total of
5 deep tube wells in the Daudpur and Dangarpara villages. The problem has persisted for 20 years, but the caller is unsure if it
has been reported anywhere previously. The installation of these tube wells would benefit around 250 people in the area. So,
the caller seeks immediate assistance in this regard.
Action Wanted :
Received From : Sk. Rezaul Islam, Data Entry User, Chief Minister's Office,
Received On : 08/08/2023
No. of. days Pending :3
Grievance Status : Pending with Shri Prabhath Kumar Mishra, IAS, Principal Secretary, Water Resources Investigation & Development
Department
GRIEVANCE DETAILS
Complainant Name : Indrajit Mondal
Complainant Address : NA, GP/Ward - BAHADURPUR, Block/Municipality - FARAKKA, District - MURSHIDABAD, Police Station - Farakka
Grievance Description : The caller from Nogri village reported the inadequate growth of Aman paddy in his area. He requested that digging a well for
irrigation purposes would be beneficial. He believes this issue has persisted for four years and is affecting around 400 people
in the community. The caller had previously informed the previous grievance cell about the problem about a year ago. So, the
caller seeks immediate assistance in this regard.
Action Wanted :
Department
GRIEVANCE DETAILS
Complainant Name : Sabiruddin Sk
Complainant Address : NA, GP/Ward - NOT DISCLOSED, Block/Municipality - KANDI, District - MURSHIDABAD, Police Station - Not
Disclosed
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Grievance Description : The caller from Ranipur Village reported that the farming community has been facing many problems due to the lack of water
and no water in the canal. He requested a dip for cultivation, which is placed in the field and water comes through electricity,
facilitating cultivation. He has not contacted any person or authority to resolve the issue. This problem has been ongoing for
the last 32 years, and if solved, he believes will benefit around 2000 people. So, the caller seeks immediate assistance in this
regard.
Action Wanted :
Received From : Tanweer Alam, Data Entry User, Chief Minister's Office,
Department
GRIEVANCE DETAILS
Complainant Name : Pradip porey
Complainant Address : NA, GP/Ward - GOURA, Block/Municipality - DASPUR-II, District - PASCHIM MEDINIPUR, Police Station - Daspur
Grievance Description : The caller from Sitapur village reported that they need a new 2 km canal from Polash Pai canal to Sital Das's house. He
assumes that will benefit around 3000 people. They have been facing this issue for the past 10-15 years. They already informed
the Minister's Office and the Agri Irrigation Department 2 years ago, but they did not receive any help. They want the canal to
be constructed to ensure proper water flow for irrigation without causing flooding. So, the caller requested the government to
look into the matter.
Action Wanted :
Department
GRIEVANCE DETAILS
Complainant Name : Ajit Kumar Maity
Complainant Address : NA, GP/Ward - NOT DISCLOSED, Block/Municipality - Not Disclosed, District - PURBA MEDINIPUR, Police Station -
Tamluk
Grievance Description : The caller from Jayrambati village has reported that he applied for a sub-marcel at the Block office three months ago but does
not have an application ID. He has not informed anyone about this issue. So the caller seeks immediate assistance in this
regard.
Action Wanted :
Department
GRIEVANCE DETAILS

Complainant Name : Firoj Shaikh
Complainant Address : NA, GP/Ward - HANSPUKURIA, Block/Municipality - TEHATTA-II, District - NADIA, Police Station - Palashipara
Grievance Description : The caller from Palashipara reported that he applied for a permission certificate to extract groundwater at the Panchayat
office around 2 months ago, but he hasn't received the permission certificate yet. He is not aware of the specific scheme's name
related to this. He currently owns a Shallow machine but wishes to replace it with a motor for groundwater extraction. Despite
informing various authorities such as the BDO office, ADI office, Panchayat, and higher authorities, he hasn't received any
assistance or resolution. He highlighted that more than 80% of people in their block are facing the same issue. So, the caller
seeks immediate assistance in this regard.
Action Wanted :
Received From : Soumyadwip Jana Ray, Data Entry User, Chief Minister's Office,
Department
GRIEVANCE DETAILS
Complainant Name : Sirajul Mandal
Complainant Address : NA, GP/Ward - AMLANI, Block/Municipality - HASNABAD, District - NORTH TWENTY FOUR PARGANAS, Police
Station - Hasnabad
Grievance Description : The caller from North Twenty-Four Parganas reported that he set up a water refinery plan at his residence as part of a
government initiative. However, he hasn't received the salary and maintenance allowance that the government was supposed to
provide for the past three years. Seeking a resolution, he approached the PHE office. They assured him to wait a few days,
promising that he would eventually receive the money. Despite the assurance, the funds have not been received yet. So, the
caller seeks immediate assistance in this regard.
Action Wanted :
Received From : Soumyadwip Jana Ray, Data Entry User, Chief Minister's Office,
Department
GRIEVANCE DETAILS
Complainant Name : Matiur rahaman

Complainant Address : NA, GP/Ward - BEROIL, Block/Municipality - KUSHMUNDI, District - DAKSHIN DINAJPUR, Police Station - Kushmandi
Grievance Description : The caller from Deulabari village reported that his father, Khatibulla Rahaman, owns a piece of land that is currently required
for sub-marshal purposes. Two days ago, the caller visited the Kushmondi office and verbally requested approval for the land.
However, he was instructed to come back after the puja festival. The caller emphasizes that the land is currently vacant and
dry. So, the caller seeks immediate assistance in this regard.
Action Wanted :
Department
GRIEVANCE DETAILS
Complainant Name : Seikh Hanjala
Complainant Address : NA, GP/Ward - BELDIH, Block/Municipality - ARSHA, District - PURULIA, Police Station - Arsha
Grievance Description : The caller from Bhursa village reported that their village has all kinds of good facilities like machines and pipelines for
farming but they don't get water for farming. He informed recently 1 month ago a machine is installed in their village but water
does not come from it. They have a water supply pipeline system in all of the Bhursa Mauza area for the cultivation of water.
He assumed that 5000 people facing this problem for the last 20 years and about this matter, they had informed their
Agriculture Department verbally 2 years ago but they are giving a machine but water is not coming out of it and he also said
that the workers who are appointed to operate the machines do not come for the job. So, the caller seeks immediate assistance
in this regard.
Action Wanted :
Department
GRIEVANCE DETAILS
Complainant Name : Prakash chandra Das
Complainant Address : NA, GP/Ward - JAHANNAGAR, Block/Municipality - PURBASTHALI-I, District - PURBA BARDHAMAN, Police Station
- Nadanghat
Grievance Description : The caller from the Bhatsala area has reported that they have 100 acres of land for cultivation in Bhatsal village But they lack
water in this farming area, They get water for two months a year during monsoon Earlier, when mini tube wells were installed,
there was no shortage of water for cultivation, but these tube wells were removed by the Co-operative Committee 4 or 5 years
ago. Since then, their water problem has been farming. This problem is not his alone; the problem of 250 farmers in their area
was told to the block three to four years ago; moreover, they told the Minister's Office of Animal Resources, but nothing was
done. They want their villages to be provided with water for farming to facilitate their farming.
Action Wanted :

Department
GRIEVANCE DETAILS
Complainant Name : Ramchandra Rana
Complainant Address : NA, GP/Ward - MOHANPUR, Block/Municipality - MOHANPUR, District - PASCHIM MEDINIPUR, Police Station -
Mohanpur
Grievance Description : The caller from Paschim Medinipur reported that he applied for a submersible pump for farming four years ago at the BDO
and Panchayat, local authorities 15 years ago, but did not receive any assistance. He does not have an application ID as he
was not provided with a receipt. The caller believes that around 150 people are facing the same problem, where neighboring
villages are receiving the submersibles but they are not. The caller informed the BDO and local authority about the issue, but
the local authority only assured him that he will receive it without any action being taken. The caller seeks immediate
assistance in this regard.
Action Wanted :
Department
GRIEVANCE DETAILS
Complainant Name : Ikramul haque
Complainant Address : NA, GP/Ward - BARUA, Block/Municipality - RAIGANJ, District - UTTAR DINAJPUR, Police Station - Raigunje
Grievance Description : The caller from Raiganj Block reported that applied for a cello water pump for irrigation purpose in Duare Sarkar Camp on
19th November 2023. However, even after the provision period, they haven't received the connection completely. They have the
application ID 4003028307, but not the consumer ID and meter number. The supply should have been provided within 90 days
as per the rules, but it's delayed. The contractor is demanding money from them to complete the connection. They complained
to the supply office in Raiganj, but no PO number was provided to them. They visited the district division Raiganj office to
make a written complaint, but without the PO number, they couldn't proceed. So, the caller seeks immediate assistance in this
regard.
Action Wanted :
Department
GRIEVANCE DETAILS
Complainant Name : Mohosin ALi Biswas

Complainant Address : NA, GP/Ward - BAGBERIA, Block/Municipality - CHAPRA, District - NADIA, Police Station - BHIMPUR
Grievance Description : The caller from Bagbaria Village reported some details about their agricultural activities. He mentioned having a field
spanning 2000 to 3000 bighas, where 500 farmers work and cultivate jute. To irrigate the land, they rely on the Bagberia Palda
River. However, for the past month, they have been facing a problem where a lever pump has been installed in the river. The
water from the river is drawn using this pump and provided to others in exchange. Ekkar Mandal has been carrying out this
activity since the committee was formed on January 28, 2004. He informed that he had previously reported this issue verbally
to the Tehatta office around 6 months ago but did not receive any assistance. He complained to the previous grievance cell but
again, no help was provided. The caller requested the removal of the lever pump so that they can have access to water for jute
cultivation. He also requested the government to form a new committee promptly. The caller provided the name of the river
which is Bagberia Palda River. So, the caller seeks immediate assistance in this regard.
Action Wanted :
Department
GRIEVANCE DETAILS
Complainant Name : pabitra banerjee
Complainant Address : NA, GP/Ward - NOT DISCLOSED, Block/Municipality - RAMPURHAT-I, District - BIRBHUM, Police Station - Rampurhat
Grievance Description : The caller from Bagbaria Village reported that he is involved in agricultural activities on a large field of 2000 to 3000 bighas,
where around 500 farmers work together to cultivate jute, he believes. They rely on the Bagberia Palda River for irrigation
purposes. However, they have been facing an issue for the past month, as someone named Ekkar Mandal has installed a lever
pump in the river. This pump is being used to draw water from the river and distribute it to others in exchange. This activity by
Ekkar Mandal has been ongoing since the committee was formed on January 28, 2004. They had previously reported the issue
to the Tehatta office verbally about six months ago, but no assistance was provided. They also claim to have informed the
previous grievance cell, but again, no help was received.
The caller urgently requested the removal of the river pump so that they can have access to water for jute cultivation. They also
appeal to the government to promptly form a new committee to address this issue. The caller provided the name of the river
which is Bagberia Palda River. So, the caller seeks immediate assistance in this regard.
Action Wanted :
Department
GRIEVANCE DETAILS
Complainant Name : subhal chandra mondal
Complainant Address : NA, GP/Ward - RANIBANDH, Block/Municipality - RANIBUNDH, District - BANKURA, Police Station - Ranibandh

Grievance Description : The caller from Kalabani village reported a farming problem affecting their area. They are unable to cultivate or sustain their
livelihoods due to the absence of water reaching their land. This issue arose from the dam breaking in 2006, resulting in a lack
of water accumulation in their vicinity. The caller has already informed the Bankura irrigation department and sub-division
about this problem. Unfortunately, no assistance has been provided thus far due to insufficient funds. In light of these
circumstances, the caller earnestly requested the government's attention to this matter. They emphasize that they, along with
approximately 25,000 other individuals, have been grappling with this issue for the past 17 years. So the caller seeks immediate
Action Wanted :
Department
GRIEVANCE DETAILS
Complainant Name : Rakesh Panja
Complainant Address : NA, GP/Ward - ARUI, Block/Municipality - RAINA-II, District - PURBA BARDHAMAN, Police Station - Madhabdihi
Grievance Description : The caller from Arui village reported a problem with a submersible installed under the Sajal Dhara scheme. He mentioned that
the submersible has stopped working, but he couldn't provide the consumer ID. As a result, farmers are not getting enough
water for their crops. he assumes that he along with 150 other farmers is affected by this issue. The problem is occurring in an
area of approximately 600 Bighas of land. The higher authority was informed about this problem three months ago, both
verbally and in writing. The higher authority stated that the paperwork has been completed, but the caller claims that the work
has not started yet. Additionally, the caller informed other higher authorities about the issue 1.5 months ago. So, the caller
Action Wanted :
Department
GRIEVANCE DETAILS
Complainant Name : md salaudhin
Complainant Address : NA, GP/Ward - KALUHA, Block/Municipality - RAMPURHAT-II, District - BIRBHUM, Police Station - Mergram
Grievance Description : The caller from Birbhum reported a significant issue of water not coming for farming in the Ekdala, Mallikpur, and Dagpur
areas. Approximately two to three thousand people have been facing this problem for the past 15 years. There is no adequate
water supply, and there is no pipeline in place. The caller has not informed anyone about this issue. So, the caller seeks
immediate assistance in this regard.
Action Wanted :

Department
GRIEVANCE DETAILS
Complainant Name : Raichand mukherjee
Complainant Address : NA, GP/Ward - BADLA, Block/Municipality - KALNA-II, District - PURBA BARDHAMAN, Police Station - Kalna
Grievance Description : The caller from Dakshin Krishnapur village reported that he worked as an Assistant for 41 years and 4 months in Kalna Block
2, East Burdwan District, Irrigation Department. After retiring in 2016, he is receiving less amount of pension than expected.
He is appealing to the West Bengal Government to increase his pension and also requesting a higher dearness allowance. So,
the caller seeks immediate assistance in this regard.
Action Wanted :
Department
GRIEVANCE DETAILS
Complainant Name : Manaranjan Das
Complainant Address : NA, GP/Ward - CHAPARERPAR-I, Block/Municipality - ALIPURDUAR-II, District - ALIPURDUAR, Police Station -
Alipurduar
Grievance Description : The caller from Chalnipak village has reported that there is 25 bigha of farmer's land behind his house. He and 15 other
farmers are willing to help if the government installs a pipeline there. He approached the Anchal and Panchayat office 2 years
ago with this request, but they did not provide any assistance. So, the caller seeks immediate assistance in this regard.
Action Wanted :
Department
GRIEVANCE DETAILS
Complainant Name : Ramjan Gain
Complainant Address : NA, GP/Ward - NOT DISCLOSED, Block/Municipality - Not Disclosed, District - NORTH TWENTY FOUR PARGANAS,
Police Station - Bongaon
Grievance Description : The caller from Monik village has reported a critical issue of irrigation water scarcity due to the lack of water pipelines in a
vast area of 2000 Bigha (location near Icchamoti river, 73 and 76 no. ward). This problem has persisted for 40 years,
impacting around 600 families in the region. They urgently request the installation of new underground pipelines to ensure a
stable water supply for the residents. The caller also mentioned that they had previously informed another grievance cell about
this matter, approximately 1 year ago, but no action has been taken yet. So, the caller seeks immediate assistance in this
regard.

Action Wanted :
Department
GRIEVANCE DETAILS
Complainant Name : Asadur Rahaman
Complainant Address : NA, GP/Ward - KUSHMANDI, Block/Municipality - KUSHMUNDI, District - DAKSHIN DINAJPUR, Police Station -
Kushmandi
Grievance Description : The caller from Haria Pukur village reported that there is no proper water system to reserve rainwater, and he has to rely on
machines for water supply. Unfortunately, this has led to poor cultivation, resulting in a lack of rice production. For the past 2
years, he believes 50 other people have been facing this problem, but when they tried to report it to the Government authority,
their issue was not registered, and they were dismissed. Therefore, he seeks assistance in this regard.
Action Wanted :
Department
GRIEVANCE DETAILS
Complainant Name : Rabbul Hossain
Complainant Address : NA, GP/Ward - BARUA, Block/Municipality - RAIGANJ, District - UTTAR DINAJPUR, Police Station - Raigunje
Grievance Description : The caller from Uttar Dinajpur reported that he submitted an application for a shallow water machine at the Duare Sarkar
Camp in 2022. He mentioned that this issue is affecting only 3 or 4 individuals. He submitted the application in writing, but he
did not receive an application number. People from the field have conducted a survey, which took place in January. Due to the
unavailability of a shallow water machine, their agricultural work has become challenging. The caller kindly requests the
authorities to address this matter and arrange for a shallow water machine as soon as possible. So, the caller seeks immediate
Action Wanted :
Department
GRIEVANCE DETAILS
Complainant Name : abdul salam
Complainant Address : NA, GP/Ward - SERPUR, Block/Municipality - RAIGANJ, District - UTTAR DINAJPUR, Police Station - Raigunje

Grievance Description : The caller from Gobindapur village reported that approximately 500 paddy farmers in the North Dinajpur district have been
facing water shortages for two years to cultivate paddy. In this regard, he has not complained anywhere. He did not apply to
any scheme in this regard. Currently, he is supplying water for drinking through pumps and cultivating paddy. So, the caller
Action Wanted :
Department

Cmro - 11082023

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Grievance Redressal Monitoring System

Chief Minister's Office Department

Complainant Name : Prasenjit Mondal

Complainant Mobile No : 9016444730

No. of. days Pending :3

Complainant Name : Indrajit Mondal

Complainant Mobile No : 8158064201

No. of. days Pending :3

Complainant Name : Sabiruddin Sk

Complainant Mobile No : 8653906187

Generated On : 11/08/2023 <NIC-WBSC> Page 1

No. of. days Pending :1

Complainant Name : Pradip porey

Complainant Mobile No : 9563961387

No. of. days Pending :1

Complainant Name : Ajit Kumar Maity

Complainant Mobile No : 8972932730

No. of. days Pending :1

Generated On : 11/08/2023 <NIC-WBSC> Page 2

Complainant Mobile No : 9679029821

No. of. days Pending :1

Complainant Name : Sirajul Mandal

Complainant Mobile No : 7718659683

No. of. days Pending :1

Complainant Name : Matiur rahaman

Generated On : 11/08/2023 <NIC-WBSC> Page 3

Complainant Mobile No : 9734403015

No. of. days Pending :1

Complainant Name : Seikh Hanjala

Complainant Mobile No : 8617549054

No. of. days Pending :1

Complainant Name : Prakash chandra Das

Complainant Mobile No : 9732555755

Generated On : 11/08/2023 <NIC-WBSC> Page 4

Complainant Name : Ramchandra Rana

Complainant Mobile No : 9735414320

No. of. days Pending :1

Complainant Name : Ikramul haque

Complainant Mobile No : 6294062875

No. of. days Pending :1

Complainant Name : Mohosin ALi Biswas

Generated On : 11/08/2023 <NIC-WBSC> Page 5

Complainant Mobile No : 9679310633

No. of. days Pending :1

Complainant Name : pabitra banerjee

Complainant Mobile No : 8942000212

No. of. days Pending :1

Complainant Name : subhal chandra mondal

Complainant Mobile No : 9775349697

Generated On : 11/08/2023 <NIC-WBSC> Page 6

No. of. days Pending :1

Complainant Name : Rakesh Panja

Complainant Mobile No : 9932767302

No. of. days Pending :3

Complainant Name : md salaudhin

Complainant Mobile No : 7908500700

Generated On : 11/08/2023 <NIC-WBSC> Page 7

Complainant Name : Raichand mukherjee

Complainant Mobile No : 6294047931

No. of. days Pending :2

Complainant Name : Manaranjan Das

Complainant Mobile No : 7872827108

No. of. days Pending :3