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Key Partners Key Activities Value Proposition Customer Relationships Customer Segments
- E-commerce Platform: - Broad Product Selection: - Personalized - Individual Consumers:
- Suppliers: Amazon Amazon operates an online Amazon offers a vast Recommendations: Amazon caters to
partners with various marketplace where customers catalog of products, Amazon uses customer individual customers
can browse, purchase, and
suppliers and review products.
ranging from books and data to provide seeking a wide range of
manufacturers to source a - Fulfillment and Logistics: electronics to clothing personalized product products.
wide range of products. Amazon manages its fulfillment and home goods. recommendations and - Businesses: Amazon
- Third-Party Sellers: centers and logistics - Convenience and Speed: improve the shopping serves businesses of all
Amazon has a vast operations to store, package, Customers can easily find experience. sizes through its
and ship products to
network of third-party customers.
and purchase products - Customer Support: business-specific
sellers who list and sell online, and Amazon Amazon offers various marketplace and cloud
- Cloud Services: Amazon
their products on the Web Services (AWS) provides fast shipping customer support services.
platform. provides cloud computing options like Prime. channels, including
- Delivery and Logistics infrastructure and services - Competitive Pricing: online help centers,
Partners: Amazon to businesses and Amazon strives to offer chat, and phone
individuals
collaborates with competitive prices, often support
shipping and logistics Key Resources leveraging its scale and Channels
companies to ensure - Technology Infrastructure: Amazon negotiating power with
- Online Marketplace:
relies on robust technology systems
efficient delivery. suppliers. Amazon's website and
to power its e-commerce platform,
manage inventory, and process mobile app serve as the
transactions. primary channels for
customers to discover
- Fulfillment Centers: Amazon's and purchase products.
extensive network of fulfillment
- Amazon Prime: The
centers enables efficient storage,
subscription service
packaging, and shipping of products.
provides additional
- Data and Analytics: Amazon benefits like fast
collects and analyzes vast amounts shipping, streaming
of customer data to personalize services, and exclusive
recommendations and enhance the deals
user experience.
Source: www.businessmodelgeneration.com