4.+IDTECK+Trouble+Shooting 20140516

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IDTECK TROUBLE SHOOTING
2014 IDTECK. © All rights reserved
2011 Jan IDTECK. © All rights reserved

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Contents
1. Installation
1) How to set up in/output configuration according to number of doors. l4
2) Error occurs when installing SQL Database. l9
3) All the software have been installed, but error message appears and can’t log-in to the software. l 13
2. Management
1) Door does not open. l 16
2) Communication does not work. l 24
3) Response speed of Event has slowed. l 32
4) I would like to print T&A report, but I can’t find the report. l 33
5) I don’t know how to do a database backup. l 34
6) Can I recover a database backup file? l 37
7) How can I have a backup database automatically with arranged schedule? l 40
8) I have used the software for long time. The software has slowed down and “Database Insert Error”
message appears. l 47
3. Technical Training (Communication & System Integration)

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1. Installation (iTDC / iTDC PRO)
1) How to set up in/output configuration according to number of doors.
2) Error occurs when installing SQL Database.
3) All the software have been installed, but error message appears
and can’t log-in to the software.

1) How to set up in/output configuration according to number of doors. 4
Solution
① IN/OUTPUT Configuration for 1~2 Door Control (Basic Configuration)

※ 2 Doors / Using In Reader Only (2 Readers) : Connect to iTDC Main Board
2 Doors / Using In-Out Reader (4 Readers) : Same with Configuration of Door 1 & 2 for 3 Door Control
(Refer to Next Page)
Output Ports #1
iTDC Main Board
 Door Lock for Door 1
 Input Port #1,
Output for Reader #1
Input Ports #4
 Door Contact for Door 2
 Output to Output Port #4 Output Ports #2
 Alarm for Door 1

Input Ports #3  Input Port #2,
 Exit Button for Door 2 Output for Reader #1
 Output to Output Port #3
Output Ports #3
Input Ports #2
 Door Contact for Door 1  Door Lock for Door 2
 Output to Output Port #2  Input Port #3,
Input Ports #1
 Exit Button for Door 1 Output Ports #4
 Input Port #4,

② IN/OUTPUT Configuration for 3 Door Control (Basic Configuration)

※ 1 Door / Using In-Out Reader : Connect to iTDC Main Board
2~3 Door / Using In Reader Only : Connect to EIO88 Board
iTDC Main Board
Input Ports #2 (MAIN)

Output Ports #1 (MAIN)
 Input Port #1,
Output for Reader #1 & 2

Input Ports #1 (MAIN)  Alarm for Door 1
 Exit Button for Door 1  Input Port #2,
Output for Reader #1 & 2

※ 1 Door / Using In-Out Reader : Connect to iTDC Main Board

2, 3 Door / Using In Reader Only : Connect to EIO88 Board
Input Ports #1 (EIO88) EIO88 Expansion Board Output Ports #1 (EIO88)

 Exit Button for Door 2  Door Lock for Door 2
 Output to Output Port #1 (EIO88)  Input Port #1,
Input Ports #2 (EIO88) Output Ports #2 (EIO88)
 Door Contact for Door 2  Alarm for Door 2

 Output to Output Port #2 (EIO88)  Input Port #2,
 Exit Button for Door 3  Door Lock for Door 3

 Input Port #3,
 Output to Output Port #3 (EIO88)

 Input Port #4,
 Output to Output Port #4 (EIO88) Output for Reader #4

③ IN/OUTPUT Configuration for 4 Door Control (Basic Configuration)

※ Door 1, 2: Connect to iTDC Main Board
Door 3, 4: Connect to EIO88 Board (Refer to Next Page)
iTDC Main Board Output Ports #1
Input Ports #4  Door Lock for Door 1

 Door Contact for Door 2  Input Port #1, Output for Reader #1
Output Ports #2
Input Ports #3  Alarm for Door 1

 Exit Button for Door 2  Input Port #2, Output for Reader #1
Output Ports #3
Output Ports #4
Input Ports #1
 Exit Button for Door 1  Alarm for Door 2
 Output to Output Port #1 Input Port #4, Output for Reader #2

Solution
※ Door 1, 2: Connect to iTDC Main Board

Door 3, 4: Connect to EIO88 Board
Input Ports #1 (EIO88) EIO88 Expansion Board Output Ports #1 (EIO88)

 Exit Button for Door 3
 Output to Output Port #1 (EIO88)  Input Port #1(EIO88), Output for Reader #3
Input Ports #2 (EIO88)

Output Ports #2 (EIO88)
 Input Port #2(EIO88), Output for Reader #3



2) Error occurs when installing SQL Database. 9
Solution
① Did You Install SQL Server 2005 Express Edition as Indicated Below?
※ Following products must be installed to the computer prior to installing SQL Server 2005
Express Edition
ㆍMicrosoft .NET Framework 2.0
ㆍMS-XML6
ㆍCheck ” I accept the licensing terms ㆍClick Install  ㆍInitial Installation Complete,
and conditions”, Click Next  Click Next 

ㆍBegin Installation of SQL Server, ㆍConfirm the SQL Server System ㆍInsert ”Name / Company “
Click Next  Configuration Check, Click Next  ㆍUn-check “Hide advanced configuration
options”, Click Next 
ㆍSelect “Entire feature will be installed ㆍ Click Next  ㆍSelect ”Default Instance”,
on local hard drive” for Database Service Click Next 
and Client Components, Click Next 

ㆍSelect ”Use the built-in System account” ㆍSelect ”Mixed Mode”, Insert Password, ㆍFor Collation, use the default setting
ㆍSelect ”Local System” Click Next  or select the categories according to
ㆍCheck ”SQL Server 및 SQL Browser”, Click Next  the language in use, Click Next 
ㆍSelect ”Enable User Interface”, ㆍClick Next  ㆍClick Install 

Click Next 

ㆍConfirm the Installation of all the ㆍClick Next when Installation is ㆍClick Finish 
products  Completed  ㆍRestart the computer when the
Installation is completed

3) All the software have been installed, but error message appears and can’t log-in to the software 13
Solution
① After Installing the software, Did you Configure Database Server Definition?
: After installing the Database Server and iTDC PRO II S/W, you must configure Database Server
Definition as Below to Log-In to the software properly.
ㆍError Message 1 ㆍError Message 2
ㆍInsert Server Name / IP Address ㆍClick “Connection Test” to check the

: If the iTDC PRO II and Database are connection status
installed on the same location,
insert “localhost”
ㆍInsert Server User ID
: Insert SQL Server User ID (“sa”)
ㆍInsert Server User Password
: Password configured while installing
SQL Server
3) All the software have been installed, but error message appears and can’t log-in to the software 14
ㆍS/W screen for successful connection ㆍS/W screen for failed connection
ㆍSave the setting and restart the S/W

ㆍID: admin / PW: *leave it blank*

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2. Management (iTDC / iTDC PRO)
1) Door does not open.
2) Communication does not work.
3) Response speed of Event has slowed.
4) I would like to print T&A report, but I can’t find the report.
5) I don’t know how to do a database backup.
6) Can I recover a database backup file?
7) How can I have a backup database automatically with arranged schedule?
8) I have used the software for long time. The software has slowed down
and “Database Insert Error” message appears.

1) Door does not open 16
Q1. What kind of reader are you using? (RF or FINGERPRINT)
A1. I’m using fingerprint reader.
Q2. Do you see “Access Granted” message?
A2. Yes, I see “Access Granted” message.
A3. No, I see “Access Denied” message.
A2. I’m using card reader.
Q3. Does the events appear on the software?
A4. Yes, events appear on the s/w. (Same as Answer ① & ② for Question A2)
A5. No, events do not appear on the s/w. (Same as Answer ③ & ④ for Question A2)

A2. Yes, I see “Access Granted” message.

Solution
① Check If the ID Information is Properly Registered in the Controller!

: If the ID Information (ID Number + PW) is only registered in the fingerprint reader and not in the
controller, access will be granted in the fingerprint reader but the door will not open.
ID must be registered in the controller, too.
 [Set up] >> [Set System Data] >> Use [Card Holders] to register ID information
 [Access Control] >> Use [Card Holder Management] to register ID information
[Set up] >> [Set System Data] >> [Card Holders] [Access Control] >> [Card Holder Management]

② Is the Access Group Setting Configured to Registered ID?

: Door will open properly when the registered IDs are configured to designated access group.
 [Access Control] >> [Card Holder Management] >> [Access Group]
[Access Control] >> [Card Holder Management] >> [Access Group]

③ What is the recommended cable length of Wiegand cable for Connecting

Controller and Reader?
: Data interference may occur if the recommended length of cable is not used.
Please check the recommended cable length (distance) and install the products within the range.
 The maximum distance of Wiegand cable between controller and reader is 150m, but it is
recommended to install the products within 30~40m for stable system operation.
※ Refer to the product manual for recommended cable and distance.
Install within 30~40m

④ Are you using separate power source for reader and controller?
: When using separate power source for reader and controller, if the ground is not connected,
it may cause a potential difference between reader and controller and not transfer the data properly.
 Use same power source for reader and controller
 Connect ground wire when using separate power sources for reader and controller
FGR006
In case using same power source for reader and controller

★ Connecting Ground for Reader & Controller
+12V ID40WA
GND
AC
+12V ID40WA
GND
AC
Ground
In case using separate power source for reader and controller

A3. No, I see “Access Denied” message.

Solution
① Check if the user’s fingerprint is too dry or too wet.

: If the condition of the fingerprint is too dry or wet, the fingerprint image may damaged
while capturing the fingerprint image. In this case use “Adaptive Mode”.
※ Adaptive Mode Setting

Product Adaptive Mode Setting
『Adaptive Mode Setting in the Software』

FGR006 -Set up>>Biometric Reader Communication Definition>>Biometrics Reader
Function>>”Change Adaptive Mode” to “1-Use”
『Adaptive Mode Setting in the Hardware, Using LCD and Keypad』

FINGER006 Configuration Menu [F4] >> [11. ADAPTIVE] >> Change the setting to [ENABLE]
(Default setting is configured to [DISABLE])
★ Bad fingerprint condition may cause timeout during fingerprint registration and may cause Fingerprint Error during identification.
★ When registering fingerprint using FGR006 or Hamster, the condition of the fingerprint can be checked on the software.
If the condition of the fingerprint is 3 or lower, it is recommended to use Verification (1:1) Mode.

② Check if the Fingerprint Registration and Identification Are Done Properly.

: If the fingerprint is not registered properly, it may cause Fingerprint Error and the door will not open.
SINGLE MODE[F4 >> DUAL FINGER MODE  DISABLE] Register same fingerprint TWICE
DUAL MODE[F4 >> DUAL FINGER MODE  ENABLE] Register TWO DIFFERENT fingerprints ONCE each
 Place your finger on the scanner when the RED LED lights up, and remove your finger when the
RED LED turns off.
: If the fingerprint is not identified properly, it may cause Fingerprint Error and the door will not open.
Refer to below information for proper way of registering and identifying fingerprint.
CORRECT INCORRECT
★ Bad fingerprint condition may cause timeout during fingerprint registration and may cause Fingerprint Error during identification.

2) Communication does not work. 24
I’m using Serial Communication.

Solution
① Check if the Communication Cables are Connected Correctly.
※ Connecting INC400 Type A (RS422 to RS232) to iTDC
INC400 ITDC
TX+
TX-
RX+
RX-

② Check if the Communication Default Settings are Configured Correctly.

: Check if Communication Speed, Board ID, Com Port Setting are configured correctly.
 Baud Rate must be configured in same value as configured in the controller in same loop.
 Please note that the Com Port may vary according to different PCs.
※ How to Check Communication Port

(Serial Port Expansion using the USB Cable)
: START  SET UP  CONTROL PANEL  SYSTEM
ICON
 Go to HARDWARE TAB and click DEVICE
Com Port
MANAGER
Baud Rate  Out of the Port List, Select the Port Number
(i.e. COM1) for USB Serial Cable
[System] >> [Loop Definition]

 Board ID must be configured in same address as iTDC board.

* In case of the controller (iTDC), use addresses from 000~127.
* In case of using fingerprint reader (FINGER006, FGR006), use addresses from 128 and above.
FINGERPRINT
Controller Reader
Board ID Board ID
[System] >> [Controller Definition] [System] >> [Biometrics Reader Communication Definition]

I’m using TCP/IP Communication.

Solution
① Check If There Is Anything Wrong with the Network Status!

: Use PING TEST to check the network status.
※ PING TEST (Check if the network connection is stable, and check network respond speed.)
: START  RUN  ping +IP Address
【When Operating Properly】【When Network is not Connected Properly】
★ In case the network connection is not stable, it is recommended

to use CAT6 cable or higher.

② Check if the Communication Default Setting is Configured Correctly.

: IP Address Setting, Port Setting
※ IP Address
Insert the IP Address configured in TCP/IP Converter
※ TCP/IP Port No.

Port Setting (Default: 5000)

③ Check the Configuration Setting for External and Internal Converters

: Check the Configuration Settings for External Converter (iLAN422), Internal Converter (IIM7100A)
※ Configuration for Using External Converter (ILAN422)

START  PROGRAM  IPSearch  CLICK IPSearch.exe Web Server Embedded in Converter (One Page Quick Setup)
Type : STATIC IP
ㆍSTATIC IP: Can only use STATIC IP for iTDC PRO S/W
ㆍ Consult with network specialist for configuring
IP Address, Gateway, Subnet Mask
ㆍClick the Refresh button to search all LAN Converter ㆍ IP Address : Can’t use same IP address within same network
information in the network ㆍSerial Type: Select RS232/RS422/RS485 according to
ㆍSelect and Click the LAN Converter of choice communication type
ㆍInsert IP Address and Subnet Mask according to network ㆍBaud Rate: 9600 (iRecommended Comm. Speed for iTDC)
ㆍClick Alter to save ㆍConnection Mode: TCP Server

ㆍConnection Port Number: 5000
ㆍPrimary DNS, Remote Host IP Address: No configuration needed

※ Configuration for Using Internal Module (IIM7100A)
START  PROGRAM  Wiznet  CLICK 7100A_C.exe Serial Tab
ㆍSpeed: 9600 ㆍFlow: CTS/RTS

ㆍ Can only use STATIC IP for iTDC PRO S/W Network Mode
: Server Mode ㆍDataBit: 8 is important
ㆍ Consult with network specialist for configuring
ㆍ Parity: None for Bypass set up
IP Address, Gateway, Subnet Mask
ㆍStop Bit: 1
ㆍ IP Address : Can’t use same IP address within same network
ㆍFlow: CTS/RTS
ㆍPort(Top): 5000
ㆍServer IP: 0.0.0.0 /Port(Bottom): 0 (No configuration needed)

3) Response speed of Event has slowed. 31
Solution
① Check the Number of Controllers Connected to One Loop

: iTDC PRO II Software and iTDC controller uses polling method to communicate. Therefore, if the
number of controller connected in one roof exceeds the recommended number, it may cause the
communication to slow down.
 The maximum number of controller connection in one loop is 32,
it is recommended to connect less than 16 for stable system operation.

 If the controller has so many access events, the monitoring is impossible in real time ,
please we recommend you to set up 1 LOOP for 1 Controller.
② Check if the Controller That Is Not Being Used is Configured in the Software
: If a controller that is not being used exists in the loop, the system uses polling method to request
communication, which could cause the communication to slow down.
 You can increase the communication speed by deleting the controller that is not being used.

4) I would like to print T&A report, but I can’t find the report. 32
Solution
① Did You Do Closing on Your T&A Data?

: If Daily Closing, Monthly Closing, and Annual Closing are not done, daily, monthly, and annual reports
can’t be generated. Please do closing on the T&A data prior to generating T&A report.
 Daily Time & Attendance Data Management >> “Create Data” to do Closing on the T&A Data
Daily Closing
Monthly Closing
Time & Attendance >> Daily Time & Attendance Data management
Annual Closing
Time & Attendance >> Monthly Time & Attendance Data management
Time & Attendance >> Annual Time & Attendance Data management

5) I don’t know how to do a database backup . 33
Solution
Step2) Search database you would like to back up on Object

Step 1) Run Microsoft SQL 2005 Management Studio and
Explorer as the picture below.
log in with ID and Password as below.
Click right button of the mouse >> Tasks
>>Click Back up Database…

Step 3) Click [Add] button Step 5) Select location where you would like to store
the backed up database and type
file name.
Step4) Click […] button Step6) Click [OK] button

Step 7) Click [OK] button Step8) Click [OK] button

6) Can I recover a database backup file? 36
Solution
Step2) Select database on Object Explorer as the picture below.

Step 1) Run Microsoft SQL 2005 Management Studio
Click right button of the mouse
and log in with ID and Password.
>> Select Restore Database…

Step 3) Type name of database you would like to restore. Step4) Click [Add] button
Select from device and Click [….] button.

Step 5) Select the file you have backed up Step 7) Click [Options] on the left & upper corner, select
and click [OK] button. the [Overwrite the existing database (WITH REPLACE)]
and click [OK] button.
Step6) Click [OK] button Step8) Click [OK] button

7) How can I have a backup database automatically with arranged schedule? 39
Solution
This function is not supported when using Microsoft SQL Server 2005 Express Edition.
SQL Server Agent is needed for automatic maintenance function when using Microsoft SQL Server 2005
Step 1) Run Microsoft SQL 2005 Management Studio Step 1) On Object Explorer, Select Management and
log in with ID and Password. click right button >> Maintenance Plans Wizard.

Step 3) Click [Next] button Step 5) Set Maintenance plans according to automatic
maintenance plan.
Step4) After typing the name, click [change…]button Step6) Click [Next] button
for Schedule.

Step 7) Select what you will automatically manage. Step8) Place “Shrink Database” on the top and
*Shrink Database and Back up Database is usually “Back Up Database” as second.
checked for automatic management.
Click [Next] button.

Step 9) Choose “Select one or more” in Database Step 11) Click [Next] button
Step10) Select database you will manage and Step12) Choose “Select one or more” for database.
click [OK] button.

Step 13) Select database you will manage and Step14) Click [….] button in Folder category.
click [OK] button.

Step 15) Select folder you will stored backed up database Step16) Click [Next] button.
and click [OK] button.

Step 17) Click [Next] button Step18) Click [Finish] button.
Step19) Click [Close] button.

8) I have been using the software for a while. The software has slowed down and “Database Insert Error” message appears. 46
Solution
① Delete Some of the Saved Data from the Database and Reduce the Log File.
: If the stored data exceeds the capacity of the database (over 70% of the total capacity) or large
information is stored in certain table, it may cause the software to slow down and search ability
speed to decrease. In this case, delete the data that is no longer needed and reduce the log file
to increase the software operation speed.
※ Delete Card event and Card Alarm event.

Step 1) Run Microsoft SQL 2005 Management Studio Step 2) Click [New Query] button.
and log in with ID and password..

Step 3) Type query to delete. Step 4) Click [Execute] button.

Step 5) Type delete query as below picture
Query in the picture below is to delete all database created

before Jan, 1, 2008. Please be cautious when you type the date.
If you use Dual Pro II software you need to type ‘use

DUAL_PRO_II_ACS’ instead of ‘use ITDC_PRO_II_ACS’
Step 6) Click [Execute] button.
If you use Dual Pro II software you need to type

‘use DUAL_PRO_II_ACS’ instead of ‘use ITDC_PRO_II_ACS’

※ Reduce Log file.
Step 1) Type query as below in the query window.
If you use Dual Pro II software you need to type ‘DUAL_PRO_II_ACS’

instead of ‘ ITDC_PRO_II_ACS’
In the case you type the query as below, LOG file DB restore is not
possible
Step 2) Click [Execute] button.
Step 3) Compress the DB as explained above

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3. Technical Training
(Communication & System Integration)
1) Controller Overview
2) IN/OUT Configuration
3) System Configuration
4) Communication Cable
5) Controller Power Wiring
6) Initialization
7) FGR006 Reader Wiring
8) EXIT Button & Door Sensor Wiring
9) Door Lock Wiring
10) Board ID Setting for iTDC
11) Board ID Setting for FGR006
12) Communication Wiring
13) How to Install iTDC PRO S/W
4. Technical Training _Communication & System Integration (iTDC+FGR006+iTDC PRO II) 50
① iTDC Main Board (Version 9.2.Z)
Initialization Switch
Board ID Switch
Relay Output Port #1~4
Input Ports #1~7

TTL Output Port #1~3
TCP/IP Module Connector
Reader Ports #1~4

TCP/IP Cable(RJ45)
Connector
RS232 Serial
LCD Connector
Communication Port
RS422 Serial
Communication Port
Keypad Connector
Power Port

CPU
Event Memory
GAL IC
Program Memory
(Replaceable)

※ Product Version Check (Product Version / Firmware Version)

ㆍiTDC version management is required as Program Memory is upgraded and replaced whenever the firmware is edited.
※ RMA Registration & Warranty Policy (http://www.idteck.com/support/online_rma.asp)

ㆍiTDC Board Replacement / ROM (Program Memory) Replacement (Socket Type)
Back Side of iTDC Panel Front Side of iTDC Panel
iTDC Product Version Firmware Version

② EIO88 Expansion Board (Version 9.0.0)
Input Port #5~8 Input Port #1~4

2) IN/OUTPUT Configuration
① IN/OUTPUT Configuration for 1~2 Door Control
※ iTDC Main Board : Door 1,2
Input Ports #4
Output Ports #2

Output Ports #3
Output Ports #4
Input Ports #1

② IN/OUTPUT Configuration for 3 Door Control (Basic Configuration)
※ iTDC Main Board : Door 1

※ EIO88 Board : Door 2 & 3 (Refer to Next Page)
iTDC Main Board
Input Ports #2 (MAIN)

 Door Contact for Door 1 Output Ports #1 (MAIN)
 Output to Output Port #2  Door Lock for Door 1

Input Ports #1 (MAIN)  Alarm for Door 1

※ iTDC Main Board : Door 1

※ EIO88 Board : Door 2 & 3
Input Ports #1 (EIO88) EIO88 Expansion Board




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③ IN/OUTPUT Configuration for 4 Door Control (Basic Configuration)
※ iTDC Main Board : Door 1 & 2

※ EIO88 Board : Door 3 & 4 (Refer to Next Page)

Output Ports #2

 Exit Button for Door 2  Input Port #2, Output for Reader #1
Output Ports #3
Output Ports #4
Input Ports #1
 Output to Output Port #1 Input Port #4, Output for Reader #2
▶Configuration for Door 1 & 2 is done in a same way as configuring 1~2 door control.
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※ iTDC Main Board : Door 1 & 2

※ EIO88 Board : Door 3 & 4
Input Ports #1 (EIO88) EIO88 Expansion Board

 Output to Output Port #1 (EIO88) Output Ports #1 (EIO88)

 Exit Button for Door 4 Output Ports #3 (EIO88)
 Output to Output Port #3 (EIO88)  Door Lock for Door 4

▶Configuration for Door 1 & 2 is done in a same way as configuring 1~2 door control.
④ Software Configuration
ㆍThe basic configuration for Input /Output can be done in the management software.

① System Configuration

② Serial Communication
Converter RS 422/485 Communication
HOST DOOR A
iTDC
DOOR B
DOOR B
DOOR A
+12V ID40WA
+12V GND
AC
GND
ID40WA

③ TCP/IP Communication
Hub
TCP/IP Communication
HOST
iTDC
DOOR A
DOOR B
DOOR B
DOOR A
+12V ID40WA
+12V GND
AC
GND
ID40WA

① Transmission Media
Transmission
media
Guided Unguided
(wired) (wireless)
Twisted-pair Coaxial Fiber-optic

Air
cable cable cable

② Twisted Pair Cable

• UTP : Unshielded Twisted Paired Copper Cable
• FTP : (Overall) Foiled Twisted Paired Copper Cable
• STP : (Overall) Shielded (and Individually Shielded Pair) Twisted Paired Copper Cable
UTP FTP STP

※ UTP & STP Cable Comparison Table
STP (Shielded Twisted-Pair) UTP (Unshielded Twisted-Pair)
Texture Shielded and Twisted paired Unshielded Twisted Paired
Max Distance 100m (328 Feet) 100m (328 Feet)
Trans Speed 16Mbps (MAX. 155Mbps) 10Mbps (MAX. 100Mbps)
Ex Interruption Resistant to Electric Noise Delicate to Electronic Noise
Installation Difficult Easy to Use
Cost High Low

③ Recommendation Cable
a. Data Cable : Applied for Card Reader (Wiegand), Controller (RS232, RS422, RS485, TCP/IP)
ㆍSTP : 24&22 AWG Twisted 2 Pair
ㆍFTP : 22 AWG Twisted 2 Pair
ㆍUPT : Category 5, Category 6
b. Signal & Control Cable (20&18 AWG) : Applied for Lock, Exit Button, PIR Sensor, Alarm
c. Power Cable (18AWG) : Applied for AC, DC
※ Cable Range Between Host Controller (RS232C)

Cable Standard RS232C Standard
1.25mm 15m UL
0.75mm 15m UL
0.3mm 15m UL
※ Cable Range Between Host Controller (RS422/485)
Cable Standard RS422/RS485 Standard

1.25mm 1,200m UL
0.75mm 1,000m UL
0.3mm 700m UL

④ Cable Distance
Maximum
No Description Recommendation Cable
Distance
iTDC/iTDC-SR Power (DC12V) Belden #9409, 18 AWG
① 3m
DC Power <--> iTDC 2 conductor, unshielded
Belden #9512, 22 AWG

Reader (Power and Data) 4 conductor, shielded
②* 150m
Extra Reader <--> iTDC/iTDC-SR Belden #9514, 22 AWG
8 conductor, shielded
Door Contact Belden #9512, 22 AWG
Exit Button 4 conductor, shielded
③ 300m
Sensor Input Belden #9514, 22 AWG
Input <--> iTDC/iTDC-SR 8 conductor, shielded
Door Lock, Alarm Device Belden #9409, 18AWG
④ 300m
Lock (Alarm) <--> iTDC/iTDC-SR 2 conductor, unshielded
RS232 Cable Belden #9829, 24 AWG
Internal ⑤ 15m
TCP/IP
Converter <--> Host PC 2-twisted pair, shielded
Module
RS485 Cable
iTDC/iTDC-SR <--> iTDC/iTDC-SR
2-twisted pair, shielded
iTDC/iTDC-SR <--> Converter
⑥ 1,200m
RS422 Cable
iTDC/iTDC-SR <--> iTDC/iTDC-SR
3-twisted pair, shielded
iTDC/iTDC-SR <--> Converter
UTP Cable
⑦ Host PC <--> HUB UTP Cable CAT5(Catagory5) 100m
HUB <--> iTDC/iTDC-SR
System Configuration • The thicker wire is necessary if the user connects the reader
with high current consumption.

⑤ Cable Grounding
• Definition
① To make an electric connection between electric devices and the ground
• Purpose
① To avoid lightening and static electricity
②To prevent Over flow of electricity or Over Voltage – Stable system operation
• Cable Grounding
① Ground Loop
• Improper Cable grounding

: Ground Loop is being built
: Potential difference in Ground
 flowing into Shield line
“Ground Loop” Move to the communication line
 Electric Noise

HOST PC STP Cable Composition

Sheath
Communication Wire
HUB
Shield
Connect Shield Wire to GND of Controller
Connect only one end

of the Shield to Ground
TCP/IP
Module
(IIM7100A)

① Power Board (ID40WA)
① DC Power Output
Terminal
1 2
ㆍ1: DC +12V
ㆍ2: GND
⑤ Backup Battery
Connection Cable ② Power LED
12
ㆍRed : + Connector
ㆍBlack : - ㆍ1: +
ㆍ2: -
④ AC Power Input Terminal ③ Alarm Output Connector

1234
1 2 3
ㆍ1~2: AC Fail Alarm

ㆍ1: AC Input (N)
(Sends signal when AC is cutoff)
ㆍ2: AC Input (L)
ㆍ3~4: Low Battery Alarm
ㆍ3: Earth GND (FG)
(Sends signal when battery is low)

② Controller Power Wiring
※ Supply 2-3 times higher current

than the whole system’s current consumption.
+12V
GND AC POWER INPUT

iTDC
90 ~ 240V AC
ID40WA
Output : 12V/3A
Back-up Battery(12V/7A)
③ Wiring for Warning Alarm
※ To activate the warning alarm, connect the signal to the input terminal
of the controller to notify the AC power cut off or low battery.
Input
1234
Terminal
Input
Terminal
ㆍ#1, #2 : Connect the signal to the input terminal of the controller to notify the AC power cut off
ㆍ#3, #4 : Connect the signal to the input terminal of contact of the controller to notify low battery

6) Initialization
① Initialization Using the Hardware
※ Initialization of All Data from iTDC
PRESS
Initialization begins when the buttons are

pushed down for two seconds
Initialize END
System Restart…

6) Initialization
② Initialization Using the Software
※ Initialization of All Data from iTDC or Initialization of Only Certain Data from iTDC
: System Initialization, Card Data Initialization, Event Data Initialization, Time Schedule Initialization

7) FGR006 Reader Wiring
※ ID Registration in the Controller and ID+Fingerprint Registration Must Be Done

Respectively to Properly Identify the User.
FGR006

8) Exit Button & Door Sensor Wiring
iTDC / iTDC-SR Main Board

9) Door Lock Wiring
① Fail Secure Lock
※ Reverse Diode Connection

Reverse Diode is connected to prevent electrical noise during the use. Electrical noise may cause system malfunctions
such as communication failure, system configuration change, etc. and also may decrease the lifetime of the device.
If the polarity of the reverse diode is connected in a wrong direction, it may cause damage to the device.
Diode
Diode

9) Door Lock Wiring
② Fail Safe Lock
※ Reverse Diode Connection

Reverse Diode is connected to prevent electrical noise during the use. Electrical noise may cause system malfunctions
such as communication failure, system configuration change, etc. and also may decrease the lifetime of the device.
If the polarity of the reverse diode is connected in a wrong direction, it may cause damage to the device.
Diode
Diode

※ Board ID Configuration
Board ID is a distinctive address assigned to each unit.
Overlapping board IDs within a single communication loop will cause communication error.

1 1
1 2 3 4 5 6 7 8
0 1 2 3 4 5 6 7 8
0
1 1
2 2
4 4
8 8
16 16
32 32
64 64
128 128
ADDRESS VALUE Board ID : 1+2+16 = 19

11) Board ID Setting for FGR006
※ The Board ID of the Fingerprint Readers (FGR006, FINGER006)

Must Be Configured from 128 (or above).
ON 1
0
1 2 3 4 5 6 7 8
1
2
4
8
16
32
64
128
ADDRESS VALUE

① Serial Communication Diagram (iTDC & FGR006 in One Loop)

R+
T+
R-
T-
HOST PC
CONVERTER
Max. 1200m
TX- (Yellow)
TX+ (Gray)
RX+ (Brown)
RX+
TX+
RX-
TX-
RX- (Blue)
iTDC #1 iTDC #2 FGR006 #1 FGR006 #2

Board ID: 001 Board ID: 002 Board ID: 128 Board ID: 129

② Bypass Communication Diagram (iTDC & FGR006 in One Loop)
Connect FGR006 #3(or iTDC #3)

& FGR006 #n(or iTDC #n)
iTDC #2 Direct Connection
Board ID: 001 RX+ <-> RX+
RX- <-> RX-
HUB TX+ <-> TX+
TX- <-> TX-
RX+ RX+ RX+

RX- RX- RX-
TX+ TX+ TX+

TX- TX-
TX-
RX+
RX-
TX+
TX-
FGR006 #1 FGR006 #2
Board ID: 128 Board ID: 129
iTDC #1
Board ID: 000 Connect iTDC #1 & iTDC #2
Cross Connection
RX+ <-> TX+
RX- <-> TX-
TX+ <-> RX+
TX- <-> RX-
① SQL Server 2005 Express Edition Installation
※ Following products must be installed to the computer prior to installing

SQL Server 2005 Express Edition
ㆍMicrosoft .NET Framework 2.0
ㆍMS-XML6
ㆍCheck ” I accept the licensing terms ㆍClick Install  ㆍInitial Installation Complete,
and conditions”, Click Next  Click Next 

ㆍBegin Installation of SQL Server, ㆍConfirm the SQL Server System ㆍInsert ”Name / Company “
Click Next  Configuration Check, Click Next  ㆍUn-check “Hide advanced configuration
options” , Click Next 
ㆍSelect “Entire feature will be installed ㆍ Click Next  ㆍSelect ”Default Instance”,
on local hard drive” for Database Service Click Next 
and Client Components, Click Next 

ㆍSelect ”Use the built-in System account” ㆍSelect ”Mixed Mode”, Insert Password, ㆍFor Collation, use the default setting
ㆍSelect ”Local System” Click Next  or select the categories according to
ㆍCheck ”SQL Server & SQL Browser”, the language in use, Click Next 
Click Next 
ㆍSelect ”Enable User Interface”, Click Next  ㆍClick Next  ㆍClick Install 
ㆍConfirm the Installation of all the ㆍClick Next when Installation is ㆍClick Finish 
products  Completed  ㆍRestart the computer when the
Installation is completed

② SQL Server 2005 Surface Area Configuration
※ START  Microsoft SQL Server 2005  Configuration Tools  “SQL Server Surface Area Configuration”
ㆍSelect ”Surface Area Configuration for ㆍSelect ”Database Engine” ㆍSelect ”Database Engine”
Service and Connections”  ㆍSelect ”Remote Connection” ㆍSelect ”Service”
ㆍSelect ”Using both TCP/IP and names pipes” ㆍClick ”Stop” to stop the SQL Server
ㆍClick ”Apply”  ㆍWhen the SQL Server is stopped,
Click “Start” to restart the Server

③ iTDC PRO II Software Installation
ㆍInitial Installation Screen  ㆍClick Next  ㆍInstallation in Progress 

ㆍDatabase Connection Configuration ㆍStarts generating a new database ㆍClick “Finish” to end the installation
ㆍSERVER: Insert the IP address of where

SQL Server is installed
If installed on the Local PC,
insert (local), localhost
ㆍUSER ID: Insert SQL server User ID

Default User ID “sa”
ㆍInsert PASSWORD: SQL server

④ DATABASE Server Definition
ㆍInsert Server Name / IP Address ㆍClick “Connection Test” to check the ㆍS/W screen for successful connection
: If the iTDC PRO II and Database are connection status
installed on the same location,
insert “localhost”
ㆍInsert Server User ID

: Insert SQL Server User ID (“sa”)
ㆍInsert Server User Password

: Password configured while installing
SQL Server
ㆍSave the setting and restart the S/W

ㆍID: admin / PW: *leave it blank*
ㆍS/W screen for failed connection 2011 Jan IDTECK. © All rights reserved
a. Loop Definition

b. Controller Definition

c. Biometrics Reader Definition

d. Door/Reader Definition

4.+IDTECK+Trouble+Shooting 20140516

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4.+IDTECK+Trouble+Shooting 20140516

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1

IDTECK TROUBLE SHOOTING

2014 IDTECK. © All rights reserved

2011 Jan IDTECK. © All rights reserved

3. Technical Training (Communication & System Integration)

2011 Jan IDTECK. © All rights reserved

1. Installation (iTDC / iTDC PRO)

1) How to set up in/output configuration according to number of doors.

2) Error occurs when installing SQL Database.

and can’t log-in to the software.

2011 Jan IDTECK. © All rights reserved

① IN/OUTPUT Configuration for 1~2 Door Control (Basic Configuration)

 Alarm for Door 1

2011 Jan IDTECK. © All rights reserved

② IN/OUTPUT Configuration for 3 Door Control (Basic Configuration)

iTDC Main Board

Input Ports #2 (MAIN)

Output Ports #2 (MAIN)

2011 Jan IDTECK. © All rights reserved

※ 1 Door / Using In-Out Reader : Connect to iTDC Main Board

Input Ports #1 (EIO88) EIO88 Expansion Board Output Ports #1 (EIO88)

Input Ports #2 (EIO88) Output Ports #2 (EIO88)

 Door Contact for Door 2  Alarm for Door 2

Input Ports #3 (EIO88) Output Ports #3 (EIO88)

 Exit Button for Door 3  Door Lock for Door 3

Input Ports #4 (EIO88) Output Ports #4 (EIO88)

 Door Contact for Door 3  Alarm for Door 3

2011 Jan IDTECK. © All rights reserved

③ IN/OUTPUT Configuration for 4 Door Control (Basic Configuration)

iTDC Main Board Output Ports #1

Input Ports #4  Door Lock for Door 1

Input Ports #3  Alarm for Door 1

2011 Jan IDTECK. © All rights reserved

※ Door 1, 2: Connect to iTDC Main Board

Input Ports #1 (EIO88) EIO88 Expansion Board Output Ports #1 (EIO88)

Input Ports #2 (EIO88)

Input Ports #3 (EIO88)

Input Ports #4 (EIO88)

2011 Jan IDTECK. © All rights reserved

2011 Jan IDTECK. © All rights reserved

2011 Jan IDTECK. © All rights reserved

ㆍSelect ”Enable User Interface”, ㆍClick Next  ㆍClick Install 

2011 Jan IDTECK. © All rights reserved

2011 Jan IDTECK. © All rights reserved

ㆍError Message 1 ㆍError Message 2

ㆍInsert Server Name / IP Address ㆍClick “Connection Test” to check the

ㆍSave the setting and restart the S/W

2011 Jan IDTECK. © All rights reserved

2. Management (iTDC / iTDC PRO)

1) Door does not open.

2) Communication does not work.

3) Response speed of Event has slowed.

5) I don’t know how to do a database backup.

6) Can I recover a database backup file?

7) How can I have a backup database automatically with arranged schedule?

and “Database Insert Error” message appears.

2011 Jan IDTECK. © All rights reserved

Q1. What kind of reader are you using? (RF or FINGERPRINT)

A1. I’m using fingerprint reader.

Q2. Do you see “Access Granted” message?

A2. Yes, I see “Access Granted” message.

A3. No, I see “Access Denied” message.

A2. I’m using card reader.

Q3. Does the events appear on the software?

【When Operating Properly】【When Network is not Connected Properly】