CONCEPTUAL FRAMEWORK

This section outlines the conceptual framework that serves as the foundational structure

for the research paper, "Optimizing Patient Check-in Processes at Ospital ng

Muntinlupa." The conceptual framework provides a systematic approach, guided by an

Input-Process-Output (IPO) Model, to address the complexities associated with patient

check-in procedures in the healthcare setting.

INPUT PROCESS OUTPUT

1. Patient 1. Patient Check-in: 1. Reduced
Information 1.1 Streamlined Waiting Times
2. Appointment Registration 2. Enhanced
Scheduling Data 1.2 Digital Forms for Patient
3. Staff Availability Efficient Data Experience
4. Facility Entry 3. Improved Staff
Resources
1.3 Integration with Efficiency
5. Technological
Appointment 4. Enhanced Data
Infrastructure
System Accuracy
2. Staff Coordination: 5. Streamlined
2.1 Real-time Healthcare
Communication Service
2.2 Task Allocation
for Smooth
Workflow
3. Technological
Integration:
3.1 Upgraded OPD
System
3.2 RFID or QR Code
for Patient
Identification

In the heart of Ospital ng Muntinlupa's quest for streamlined healthcare services lies an

intricate web of interconnected elements. Patient information, scheduling, staff

availability, and technological capabilities form the inputs. The patient check-in process
acts as the pivotal point where these inputs converge. Through streamlined registration,

digital forms, and seamless integration with the appointment system, the patient

experience is elevated.

Behind the scenes, staff coordination is paramount. Real-time communication and

efficient task allocation ensure a smooth workflow, reducing bottlenecks in the patient

journey. The technological backbone, including an upgraded OPD system and

innovative patient identification methods like RFID or QR codes, weaves the entire

process into a cohesive unit.

The tangible outcomes are tangible: waiting times are reduced, the patient experience is

enhanced, staff efficiency is improved, data accuracy is heightened, and overall

healthcare services are streamlined. This conceptual framework embodies not just a

system upgrade but a human-centric approach, aiming to create an environment where

patients feel cared for, and healthcare professionals can provide their services with

utmost efficiency and compassion.