FAISAL ALSAFADI

https://ca.linkedin.com/in/fsafadi
St. Catharines, ON (289) 969-1502 faisal2021@hotmail.com
ePortfolio https://faisal2021.weebly.com/
SUMMARY OF QUALIFICATIONS

• Advanced computer skills include Windows & Linux Operating System, MS Office specifically with (Word, Excel,
Outlook, PowerPoint, Teams, Project, Visio), Google Workspaces, and Technical Troubleshooting
• Email, Web (HTML & CSS), social media skills, Database Management (Oracle, SQL), and Cyber Security
• Provide user technical support and training in-person, over the phone, and via remote support apps
• Maintain communications, including LAN/WAN/VPN networks, and internet connectivity

EDUCATION & CERTIFICATIONS

Ontario College Graduate Certificate in Business Analytics

Niagara College Canada, Niagara-On-The-Lake, Ontario September 2022 – April 2023
Ontario College Diploma in Computer Systems Technician – Network and Cloud Technologies
Niagara College Canada, Welland, Ontario September 2020 – April 2022
Ontario College Diploma in General Arts and Science
Niagara College Canada, Niagara-On-The-Lake, Ontario September 2018 – June 2020
Bachelor of Science in Computer Science Degree
Islamic University of Gaza, Gaza, Palestine September 2004 – May 2008

WORK EXPERIENCE

Program Assistant (CR-04) - Domestic Network April 2023 – Present

Immigration, Refugees and Citizenship Canada (IRCC), Niagara Falls, Ontario
• Conduct searches, cross-references, compilations, updates, validations, and processing of data from diverse
automated systems and databases, ensuring discrepancies or anomalies are addressed.
• Handle the distribution and processing of correspondence, manage digital files, and offer comprehensive
administrative support services.
• Process and manage a diverse range of immigration applications using the Global Case Management System (GCMS)
including but not limited to Humanitarian and Compassionate Grounds (H&C), the Permanent Residence Portal, and
the Refugee Intake Project.

Literacy Mentor - Literacy Support Program October 2021 – April 2023

Brock Learning Lab, Brock University, Thorold, Ontario
• Provided online and in-person one-on-one literacy support to elementary school students to improve reading skills

Peer Tutor - Peer Tutoring Program September 2021 – April 2023

Libraries Learning Commons, Niagara College Canada, Welland, Ontario
• Provided peer-to-peer academic support and course-specific help

IT Project Assistant – Project Portfolio Office September 2021 – April 2023

Information Technology Services (ITS), Niagara College Canada, Welland, Ontario
• Coordinated portfolio reporting functions including gathering project status information, update of the Master
Project Portfolio, creation and distribution of Portfolio and Project dashboards

Orientation Leader August 2022 – September 2022

Athletics & Student Engagement, Niagara College Canada, Niagara-On-The-Lake, Ontario

Digital Literacy Assistant - 50 Plus Program January 2022 – June 2022

Community Connections Department, Niagara Folk Arts Multicultural Center, St Catharines, Ontario
• Provided online and in-person digital literacy (MS Windows/Office/Internet) to Arabic speaking clients
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 FAISAL ALSAFADI (289) 969-1502

WORK EXPERIENCE CONTINUED

Immunization Clinic Assistant June 2021 – September 2021
COVID-19 Vaccination Clinic, Pandemic Response Division, Niagara Region, Ontario
• Validated and updated resident and vaccination information in the COVax immunization database
• Communicated with the public in a professional, knowledgeable, and courteous manner

Clerk February 2021 – August 2021

COVID-19 Vaccination Clinic, Seymour-Hannah Site, Niagara Health, St Catharines, Ontario
• Maintained, entered data using COVax Immunization Database, and verified resident’s personal information

NC Student Ambassador September 2020 – September 2021

Niagara College Canada, Niagara-On-The-Lake, Ontario
• Confirmed students coming on campus to ensure all online health screening measures have been completed.

IT Project Assistant – Project Portfolio Office January 2019 – April 2020

Information Technology Services (ITS), Niagara College Canada, Welland, Ontario
• Coordinated resource planning and tracking functions, which involved running queries on project resource actuals,
comparing them with planned allocations, and generating reports that showed resource capability and usage based
on various factors, such as role and type of project
• Provided support on various portfolio and project-related processes, including procurement processes and the Call
for IT initiatives process, to facilitate project intake

IT Project Manager March 2013 – November 2017

STC – Saudi Telecom Company, Riyadh, Saudi Arabia
• Analyzed data to monitor performance, plan improvements, and managed large-scale implementation projects from
initiation to closing implementation phase
• Followed up and reported to management on all technical network implementation projects, while monitoring and
controlling all project works with project team

VOLUNTEER EXPERIENCE

Volunteer April 2020 - April 2023

Niagara Folk Arts Multicultural Centre, St. Catharines, Ontario
• Assisting clients with improving their computer skills, English interpretation to Arabic speaking clients

Computer Tutor March 2018 - December 2019

Niagara Regional Learning Centre, St. Catharines, Ontario
• Helped clients to improve their computer skills

Student Volunteer October 2019 - December 2019

Niagara College Bridge the Gap Program - District School Board of Niagara (DSBN), Ontario
• Helped students in the classroom to develop a better understanding of classroom teachings

IT Support May 2019

CICan 2019 Conference - Colleges and Institutes Canada
• Installed Microsoft Office, Adobe Acrobat, and other software on all computers
• Configured computers and printers in designated areas
• Assisted the presenters with their computer connections between sessions

Computer Training Instructor and Computer Lab Assistant February 2018 - August 2018
Niagara Folk Arts Multicultural Centre, St. Catharines, Ontario
• Assisted clients in improving their computer skills