NATIONAL UNIVERSITY- DASMARIÑAS

GEACM01X
ADVANCE COMMUNICATION

WEEK 02

COMMUNICATION AND
CONFIDENCE (PART 2)
 AFTER READING THIS PART OF THE MODULE
THE LEARNERS WILL BE ABLE TO:

Appreciate the relationship of communication

& confidence

Identify social grace

WEEK 02
Conduct a role play to showcase social grace
COMMUNICATION AND Determine different social business letters
CONFIDENCE (PART 2)
Write social business letters

GEACM01X | ADVANCE COMMUNICATION

Sub-Topic Title Here
Social
Grace

GEACM01X | ADVANCE COMMUNICATION

In the quest for driving toward optimal
outcomes in any relationship, valuable
connections begin by passing the initial
test of making a good first impression.
These early encounters are often
evaluated by a person’s conformity to
cultural norms and social graces.

GEACM01X | ADVANCE COMMUNICATION

What is Social Grace?

Social grace is your attitude of

showing politeness and
kindness to welcome people.

In addition, this is the standard

of the society that determines
the level of your kindness and
approachability.

GEACM01X | ADVANCE COMMUNICATION

“The most important thing in
communication is hearing what isn’t
said.”

Peter Drucker

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In relation to image management,
social grace requires self-
awareness of who you really are.

This includes your manner,

etiquette, behavior and
appearance.
GEACM01X | ADVANCE COMMUNICATION
Manner
Good manners is about considering the feelings of
other people, and being the kind of person that others
will like and respect.
It is highly susceptible to change with time,
geographical location, social stratum, occasion and
other factors.
GEACM01X | ADVANCE COMMUNICATION
Etiquette
⚫ These are rules governing socially acceptable
behavior.
⚫ The word “Etiquette” is derived from French which
actually means “Ticket". Your ticket to getting
anything & any place you want.
⚫ It is defined as a good behavior which distinguishes
human beings from Animals.
GEACM01X | ADVANCE COMMUNICATION
Behaviors
It is the response of the system or an
individual to various stimuli.

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Appearance
the state, condition, or style in which a
person appears; outward look or aspect.

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How to Behave with Social Grace
Here are some ways you can manifest the attitude of
social grace in you according to liveabout.com (2018):

1. Making proper introductions to people.

GEACM01X | ADVANCE COMMUNICATION

Making Proper Introductions To People
Five S’s of meeting:
Stand, Smile, See their eyes, Shake Hands, Say “Hello”.
• Failing to introduce people in a business situation makes
you look downright unprofessional.
• Always rise as a mark of respect.
• Look into the eyes and smile
• Give a firm handshake
GEACM01X | ADVANCE COMMUNICATION
Making Proper Introductions To People
Introduction protocol
• Junior is introduced to senior
• The rule is to say important person’s name first. Add a few words
about that person
• If you forget someone’s name during an introduction, don’t panic.
Look the person directly in the eye and with a sincere smile, say
“I’m sorry, but your name just slipped my mind. Could you remind
me?”
• Stay around till both the parties start speaking.
GEACM01X | ADVANCE COMMUNICATION
Making Proper Introductions To People
Handshake:
• Handshake is a gesture of acceptance and welcome
• Extend your right hand
• Web to web, finger to finger
• Give slight pressure
• Grasp the other person’s hand firmly and completely
• Look into the eyes and smile
• Release the hand in three seconds
• But no matter what, never, ever refuse to accept someone’s hand

GEACM01X | ADVANCE COMMUNICATION

How to Behave with Social Grace
Here are some ways you can manifest the attitude of
social grace in you according to liveabout.com (2018):

1. Making proper introductions to people.

2. Listening and not interrupting in conversation.

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Listening And Not Interrupting In
Conversation
• Face the speaker and have eye contact
• “Listen” to non-verbal cues too
• Don’t interrupt
• Listen without judging, or jumping to conclusions
• Don’t start planning what to say next
• Show that you’re listening
• Don’t impose your opinions or solutions
• Stay focused
• Ask questions
• Paraphrase and summarize

GEACM01X | ADVANCE COMMUNICATION

How to Behave with Social Grace
Here are some ways you can manifest the attitude of
social grace in you according to liveabout.com (2018):

1. Making proper introductions to people.

2. Listening and not interrupting in conversation.
3. Using good table manners.

GEACM01X | ADVANCE COMMUNICATION

Using good table manners

Manners in dinning etiquette

• Be on time
• Wait to sit until host/hostess indicated the seating arrangement
• Stand on the right side of your chair and enter from your left
• Put your napkin in your lap
• Don’t eat with your mouth full
• Keep one hand in your lap unless you are eating European style

GEACM01X | ADVANCE COMMUNICATION

Using good table manners

Manners in dinning etiquette

• Remove anything from your mouth with the same implement
that it went in with (except bones)
• Eat at a moderate speed
• Try to maintain some polite dinner conversation
• Never medicate yourself at the table
• If you must leave the table, place your napkin in your chair
GEACM01X | ADVANCE COMMUNICATION
How to Behave with Social Grace
Here are some ways you can manifest the attitude of
social grace in you according to liveabout.com (2018):

1. Making proper introductions to people.

2. Listening and not interrupting in conversation.
3. Using good table manners.
4. Maintaining good cell phone etiquette.

GEACM01X | ADVANCE COMMUNICATION

Maintaining good cell phone etiquette.
Etiquette for cell phones at work.
• Be aware of your ringtone. If you work at a business that requires you to answer your cell
phone often you may want to download a ringtone that sounds professional (no high pitches,
isn’t too loud, no obnoxious sounds, no profanity, etc);
• Don’t look at your phone during meetings;
• Don’t place your phone on your lap;
• Focus on the person that should have your attention i.e. customer, client, coworker, boss, etc;
• Keep your personal calls private;
• Keep your phone out of sight;
• Don’t engage in arguments over the phone while at work;
• Silence your device.

GEACM01X | ADVANCE COMMUNICATION

Maintaining good cell phone etiquette.
Etiquette for cell phones at professional gatherings.
• Don’t take photos unless you’re allowed to;
• Don’t use your phone as a way to avoid social interactions;
• Focus on face-to-face networking;
• Keep your phone on silent;
• Verbally excuse yourself for important calls when necessary;
• When you do take photos, turn off your flash as a courtesy to
others around you.
GEACM01X | ADVANCE COMMUNICATION
How to Behave with Social Grace
Here are some ways you can manifest the attitude of
social grace in you according to liveabout.com (2018):

1. Making proper introductions to people.

2. Listening and not interrupting in conversation.
3. Using good table manners.
4. Maintaining good cell phone etiquette.
5. Being careful not to put your foot in your mouth.
GEACM01X | ADVANCE COMMUNICATION
Being careful not to put your foot in your
mouth.
• Avoid swear words and vulgar references
• Determine the correct medium
• Adjust your tone
• Consider timing
• Constructively criticize
• Acknowledge others

GEACM01X | ADVANCE COMMUNICATION

How to Develop Social Grace

We can develop social grace through observing what we

are seeing with others on how they show kindness to
others.

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Takeaways in Social Grace

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Group Activity
Instructions Criteria
• Perform a role play to show • Creativity – 10%
different kinds of social grace. • Relevance – 10%
• Participation – 10%
• Explanation – 10%
• Performance – 10%
• Total – 50%

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Social
Business Letters

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Social Business Letters

According to Olea (2014)

social business letters are
usually formal letters used
to narrate, deliver a news,
advertise, promote and
invite. When seeing the
word “business,” it
automatically means it is
formal and should observe
proper format.
GEACM01X | ADVANCE COMMUNICATION
LETTERS OF CONGRATULATIONS

These letters must be sincere and enthusiastic. It may be

short but should have a personal remark.

A letter of congratulations builds goodwill by stroking the

reader’s ego: everyone likes to have accomplishments
acknowledged. Congratulatory messages include
promotions, appointments, achievements, awards,
marriages, anniversaries, and retirements.

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A. Begin with the expression of congratulations.
B. Mention the reason for the congratulations with a
personal or informal twist.
C. End with an expression of goodwill
D. Never say GOOD LUCK, say BEST OF LUCK (it
implies a chance rather than an achievement)

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LETTERS OF SYMPATHY

These letters must be more personal and genuine. The

message must be simple, honest, direct, and should
express sorrow, dignity, and respect.

A message of condolence lets your reader know that you

are aware of his/her personal grief and wish to lend
sympathy and support.

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A. The expression “I’m sorry” should be avoided. It sounds
flat and insincere.
B. Begin by referring to the situation and the people
involved.
C. The note may use the word the word death but should
not describe the death.
D. A gesture of goodwill (an offer for help) can me included
E. A letter of sympathy can also be sent to someone who is
ill, who suffered an accident or misfortune.

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LETTERS OF APPRECIATION

The thank-you note must be brief, prompt, and sincere.

A note of appreciation should be sent after receiving

something or in response to a letter of congratulations.
The occasions that call for a “thank you” are when you
receive gifts, favors, courtesies, hospitality, and
donations

GEACM01X | ADVANCE COMMUNICATION

A. Begin by saying “thank you”
B. Make a sincere personal comment
C. End with a positive and genuine statements
D. Never say “thank you again”

GEACM01X | ADVANCE COMMUNICATION

LETTERS OF APOLOGY
Apology letters create a formal record of your admitting to and
attempting to rectify a mistake or failure.

An apology letter is an important tool in the workplace that

acknowledges a mistake, expresses regret and asks for the
letter recipient's forgiveness or patience

GEACM01X | ADVANCE COMMUNICATION

A. An acknowledgement of the mistake
B. A sincere apology
C. Your plan to fix the problem

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LETTERS OF INVITATION
A general invitation should be cordial and sincere. While, for
formal events such as reception or formal social gathering
require a formal invitation.

A formal invitation must be less personal and is written in the

third person. However, both types should contain the following:
a. invite the reader to the gathering
b. offer a reason for the gathering
c. give the date, time, and place of the gathering

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LETTERS OF INVITATION
In addition, a formal invitation must include the R.S.V.P.
notation which is a French expression that means répondez
s'il vous plaît. It asks the reader to respond or your way of
saying “Please let us know if you plan to attend”.

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LETTERS OF ANNOUNCEMENTS
A business announcement letter is a letter sent out to
employees, vendors, customers or the press to declare
something of note for the company, such as a change of policy,
an employee or management change, a merger, a takeover, a
product release or an event.

The letter is typically short and written in a formal note.

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A. An introductory paragraph with the announcement
B. Additional details
C. Include specific details

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LETTERS OF WELCOME
A welcome letter is a formal way of introducing a company or
employee and provides basic information to the recipient.

For example, while a new employee welcome letter provides

employees with the information to help them better prepare for
their first day of work, a new customer welcome letter thanks
the customer for their business and provides them with an
overview of the company.

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A. A warm greeting
B. Personalized information
C. Important details to know about your business

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 NATIONAL UNIVERSITY- DASMARIÑAS

GEACM01X
ADVANCE COMMUNICATION

WEEK 02

COMMUNICATION AND
CONFIDENCE (PART 2)