Online food ordering system

September 20th

Document Status: Draft | In Review | Approved

Executive Summary:

Online food ordering system have revolutionized the food industry by providing a
platform for users to discover, order, and enjoy food from a wide range of
restaurants, often with the added convenience of home delivery. These apps have
become increasingly popular due to their ease of use, extensive choices, and
time-saving benefits for busy individuals and families.

Project Goal

SMART: Specific, Measurable, Attainable, Relevant, and Time-bound

● The goal is to develop an application program to simplify managing the food consumer
item category.

Deliverables

To deliver 95% of orders on time within a month of launch requires considering

several key factors:

● Smooth Functionality: Ensure that all app functions work smoothly and without
errors. This includes ordering, payments, order tracking, and other functions.
● Friendly user interface: The application's interface needs to be easy to use and
attract users. It needs to be designed clearly and intuitively.
● Integration with existing systems: The application needs to integrate seamlessly
with your existing systems, including inventory management systems and delivery
systems.

● Security: Ensure that the application complies with all security standards to protect
customer information.

● Customer Support: Provide an effective customer support system to resolve any

issues customers may encounter while using the application.
● Train employees on how to use the software

● Employee training: Employees need to be trained on how to use the application

and how to resolve problems that may arise.

● Testing and quality control: Before handing over, conduct quality tests to ensure
that the application works as expected and without any errors.

Business Case / Background

Why are we doing this?:

● Giving your customers multiple options is always a good idea. With today’s digital
landscape, customers expect restaurants to offer online ordering because it’s incredibly
convenient — and it’s a sign your business is keeping up with trends.
● Online ordering can also help you prepare orders more quickly and accurately, because
customers can easily make their own selections rather than communicating them to
someone over the phone.
Benefits, Costs, and Budget

Benefits:
● Convenience: The food ordering app offers the convenience of browsing
menus, ordering, and paying for meals from the comfort of your home or on the
go.
● Variety: These apps often feature a variety of restaurants and foods, giving
users access to a diverse selection of foods.
● Save time: Users can save time by avoiding having to go to restaurants, wait
for a table, or wait for their food to be prepared.
● Promotions and loyalty rewards: Apps often offer promotions, discounts, and
loyalty rewards specifically for users.

Costs:
● Development budget, Technology Infrastructure, Licensing or Subscription
Fees.
Budget needed:
● $40,000

Scope and Exclusion

In-Scope:
● User Registration and Authentication: Allow users to create accounts, log in,
and manage their profiles.
● Menu and Item Management: Provide a platform for restaurants or food
establishments to create and manage their menus, including adding, editing,
and removing food items, along with their descriptions, prices, and availability.
● Reviews and Ratings: Allow users to rate and provide feedback on the food
items, restaurants, and overall ordering experience.
Out-of-Scope:
● Food Preparation
● Inventory Management
● POS Integration
● Marketing and Branding

Project Team
Project Sponsor: Director of Operations

Project Lead: Project Manager (Phan Khánh)

Project Team: Trần Mai Tuấn Khanh, Châu Xuân Quang,Đặng Hải Phú Nguyên,Lưu
Chấn Phong

Additional Stakeholders: Customers, Restaurants and Food Providers, Delivery

Personnel, App Owners and Operators, Payment Providers, Customer Support,
Regulatory Authorities, Marketing and Advertising Partners, Data Security and Privacy
Entities, Technology and Infrastructure Providers.

Measuring Success

What is acceptable:
1. Deliver 95% of orders on time within one month of launch.
2. Train 90% of employees before the official service launch.
3. Food Quality: The food ordered online should meet the expected standards of taste,
freshness, and overall quality.

Risks

1. Security Vulnerabilities: Developing a food ordering system involves handling sensitive

customer data, including personal information and payment details.
2. Payment Processing Risks: Integrating payment gateways into the system introduces risks
related to transaction security, fraud prevention, and compliance with industry standards,
such as Payment Card Industry Data Security Standard (PCI DSS) requirements.
3. Performance and Scalability Challenges: As the system grows in popularity and the
customer base expands, it needs to handle increased traffic and user load.
4. Maintenance and Updates: Once the food ordering system is deployed,
ongoing maintenance and updates are necessary to address bugs, security
vulnerabilities, and feature enhancements.
WBS

1.Initiation

1.1 Food Ordering System

1.2 Setting goals
1.3 Develop Project Charter

2.Planning

2.1 Create Scope Statements

2.2 Determine Project Team
2.3 Resource Allocation
2.4 Project Cost
2.5 Develop Project Plan

3. Execution

3.1 Verify & Validate User Requirement

3.1.1 Gather User Requirements
3.1.2 Document User Requirements
3.2 Design Database Part
3.3 Design GUI Part

4.Control & Implementation

4.1 Project Management

4.2 Project Status Meeting
4.3 Testing
4.4 Project Evaluation
4.5 Security and Compliance
4.6 System Configuration

5.Closeout

5.1 Audit Procedure

5.2 Update Files & Records
5.3 Document Submission
5.4 Closing the Project
*Pert chart

Activities Abbreviation Duration Predecessors

(days)
Prepare Document or A 7 -----------------
Memorandum
Develop Project Charter B 6 A
Blueprint & Budget Preparation C 8 A
Resource Gathering D 5 A
Develop Project Plan E 6 B
Submit Project Plan F 2 C
Procure Hardware/Software G 4 D
Design Websites H 5 D
Project Management I 8 E, F
Testing J 10 I, G
Audit Procedure K 8 H
Update files & records L 3 J, K
Closing the project M 5 L
*Gantt Chart

Activities Start Date End Date Duration(days)

Develop Project Charter 20/10/2023 03/11/2023 14
04/11/2023 12/11/2023 8
Design
Database
Design
Database
Design
Database
Design
Database
Design
Database
Design
Database
Design
Database
Create Scope Management
Resource Allocation 13/11/2023 23/11/2023 10
Blueprint & Budget Preparation 24/11/2023 30/11/2023 6
Develop Project Plan 01/12/2023 13/12/2023 12
Design System 14/12/2023 22/12/2023 8
Testing 23/12/2023 31/12/2023 8
Management Operation Guide 01/01/2024 07/01/2024 6
Audit Procurement 08/01/2024 18/01/2024 10
Update Files & Records 19/01/2024 21/01/2024 2
Closing the project 22/01/2024 27/01/2024 5

10/20/2023 11/9/2023 11/29/2023 12/19/2023 1/8/2024 1/28/2024 2/17/2024

Develop Project Charter
Create Scope Management
Resource Allocation
Blueprint & Budget Preparation
Develop Project Plan
Design System
Testing
Management Operation Guide
Audit Procurement
Update Files & Records
Closing the project