To effectively address the concerns of the FP's founder regarding the logo size and placement

on the playground sign, and to manage the relationship professionally, I write the following
notes for the phone call:

Call Notes for Discussion with FP's Founder

Stage Subevents Details
Opening  Start with a friendly greeting and  “Hello, This is Val
express gratitude for their involvement Martin from NPO..
in the project. How are you?”
 Acknowledge receipt of the voicemail  FP: Fine, I called
and express understanding of their earlier, but no one
concerns and feelings answered, so I left a
voicemail.”
 “Yep, I have received
and viewed. I
understand very well
the situation you are in
and I am sorry for
that.”
Feed forward Addressing the Concern  “I know you've put a
 Show Empathy. Acknowledge the lot of work into this
founder's feelings and the importance project and your
of the FP's contribution to the project. frustration is very
 Briefly summarize the sign design understandable!”
process.  FP: So why do we
 Budget and Project Completion. The have XX problem with
project is now complete and the budget our logo?
has been fully utilized.  “You are actually
aware that this is not
our responsibility. All
stakeholders, including
you FP, reviewed and
approved the PDF
final model of the
logo, and you signed
the contract.”
 【OR】“The project is
now complete and the
budget has been fully
utilized.”
Business and  Highlight Collective Success of all the  “The playground
Resolution stakeholders. project is our hope for
 Reinforce the FP's Impact irrespective the growth of the
of the logo size or placement. children in our
 community, which is
the result of the efforts
and cooperation of
every stakeholders of
our entire team.”
 “Your contribution to
the project is evident
to all, regardless of the
size or location of the
logo!”
Feedback  Give FP more “Future Considerations”  “We'll ask for your
 Encourage the FP open communication feedback more often in
and express willingness to discuss any upcoming projects or
future concerns promptly. assignments!”
 “We also hope to have
more open and more
prompt
communication on
future missions.”
Closing  Thank for their understanding and  “Thank you for your
involvement. support and
 Express a wish for timely involvement. If you
communication and share the goal for have any questions
program success. afterward, just call
me.”
 FP: OK, Qinghan,
Bye.
 “Have a nice day,
Bye!”
 Playspace Renovation project
MEMORANDUM

TO: Dr. Shuwen Li, Instructor

From: Qinghan Gao, Student
Date: Nov 10, 2023
SUBJECT: Reflection on draft of Phone Notes for Welcome Sign Problem

This memo comes mainly to delivery my reflection on second draft of draft of Phone
Notes for Welcome Sign Problem. I have divided the conversation into five main
stages, which are Opening, Feed forward, Business and Resolution, Feedback and
Closing.

I think on this call, I need to go ahead and put the question out first. First I show that I
value his message and express my understanding so that I may curb FP's emotions
well.

Having reconfirmed the issue at hand, it is time to further state that the importance of
FP is not determined by the size or placement of the logo to comfort the FP, and
hopefully there is no misunderstanding in this regard. But I have to clearly state that
this is not our problem either, as all stakeholders have signed the contract, including
the FP.

Again, it's important to give the FP an out of the problem and tell him (her) that we'll
pay more attention to their feedback in the future, and that we expect them to
communicate in a timely manner.

I hope you can review my memo and offer me feedback.