Delivery Hero & Talabat

Overview
31 May 2022
Overview

Content

1. Delivery Hero
2. talabat story
3. Talabat in MENA
4. About Delivery Hero
5. Supporting the ecosystem
6. Vision 2022 and beyond
7. Instashop
8. Q&A
 Delivery Hero

Delivery Hero SE This document is strictly confidential and may not be copied, used, made available or be disclosed to third parties without prior written permission.
Delivery
Hero at a
glance

Mission Purpose Heroes Footprint

The world’s leading Delivering anything, More than 45,000 Ca. 70 countries across
local delivery locally. We work with employees globally - the globe with 1.4
platform 1.3 million restaurant HQ is in Berlin million riders
partners and local
vendors

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 Our Journey

Delivery Hero is founded Delivery Hero enters the DAX

The Delivery Hero group is founded, Less than 10 years after being founded, Delivery
along with the Hero Hub HQ in Berlin. Hero joins the DAX, the leading stock market index
in Germany.

2008 2011 2017 2020 2021

A heroic idea is born Delivery Hero goes Delivery Hero operates

Niklas Östberg starts an public LaaS in 20+ countries
online food ordering service Delivery Hero goes public on Logistics-as-a-Service is now one
in Sweden. the Frankfurt Stock Exchange of our main quick commerce
and celebrates its IPO. pillars.

5
Delivery Hero SE This document is strictly confidential and may not be copied, used, made available or be disclosed to third parties without prior written permission.
 House of Brands

These are only some of the brands that belong to the Delivery Hero family.

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Delivery Hero SE This document is strictly confidential and may not be copied, used, made available or be disclosed to third parties without prior written permission.
talabat story

01
-
 Our journey so far…

Talabat showcased the future of

food delivery in MENA through an
innovative cloud kitchen concept,
robotics, e-scooter deliveries, etc.
Delivery Hero Proprietary & Confidential. 2022 All Rights Reserved 8
Food delivery in the UAE

UAE’s population currently stands at

around 10 million

The food & beverage market size is close

to AED 50 billion and expected to
grow 7% annually

The online food delivery market has grown

21% annually over the last 5 years, and is
expected to grow at a similar rate in the future

4 out of 5 people use an app to have their

food delivered
talabat in numbers
40+ Million App Downloads
8 markets - Kuwait, UAE, Qatar,
Bahrain, Oman, Egypt, Jordan,
Iraq
56,000+ Restaurant Partners

Lion market share in all markets

Job opportunities for 67,000+
riders

No.1 Food Delivery App in MENA 40+% Growth YOY

≈ 3,000 Employees (+700 in 2020) 82 different nationalities

Tech Hub

01
-
 Biggest homegrown tech hub
● ~300 product and tech employees, making us the
biggest tech hub in Dubai. We are almost doubling next
year.

● Attracted top talent to the region from companies like

Google, Amazon, Microsoft, LinkedIn, Careem, UBER, Grab,
Yandex.etc

● Investing heavily in data, machine learning, and AI.

We have built one of the best teams in the region and
tackling very advanced problems around personalization,
automation, fraud detection, etc.

● Built a very advanced and scalable infrastructure.

We update our app 100s of times every week and our
customers perform 100 thousands actions every
minute.
Supporting
the ecosystem

01
-
 Government Relations

● UAE and Dubai Government core mission is to

enable, and empower businesses like talabat.
● We are at the core of key regulatory conversations,
impacting our industry’s ecosystem.
● We take the lead on industry alignment, to
streamline the regulatory discussions, and advocacy
campaigns.
● Leverage Dubai’s regional leading role, to impact
regulatory discussions, and outcomes across the
region, and beyond.
Main CR+Sustainability Focus Areas
FIGHTING HUNGER REDUCING OUR
REGIONALLY CARBON FOOTPRINT

> Donation target of 1 % of GMV > Remove the use of plastic across
> Reduce food waste our ecosystem
> Increase health awareness > Reduce packaging consumption
> Reduce delivery emissions
talabat and Dubai Can

We have partnered up with the Dubai

Department of Economy and Tourism on
their new “Dubai Can” initiative, under
the patronage of H.H Sheikh Hamdan Bin
Mohamed Al Maktoum. The initiative has
provided 35 water stations for the
citizens of Dubai to reduce single use
plastic. We have contributed 20 of these
water stations to play our role in
encouraging “Refill Culture”.
Corporate Responsibility Achievements

Focus on building our Tech4good platform

● Through our tech4good we have facilitated over €1.9m in donation

funds in 2021, and over€1.6m in 2022 so fa rto strategic local and
global charities.
● This was equivalent to over 1.7 million meals donated between 2021
& 2022.
● Tech4good donations happens at 0% commission from our side and
it goes towards fighting zero hunger.
● These donations have enabled us to use our reach to support key
regional and strategic initiatives such as the 1 Billion Meals campaign
lead by HRH Shiekh Mohammed Bin Rashid. As well as our global
partner the UN World Food Programme.
Vision 2022
and beyond

01
-
Official food delivery partner for Expo 2020
What we brought to Expo 2020

● The future cloud Kitchen concept

● E-Scooter Delivery across Expo
● Innovative contactless Pick-Up

talabat kitchen “Front of House” location

inspired, educated and increased awareness of
Expo 2020 visitors by showcasing:

● Robotics in the kitchen operations.

Unlocking creativity and inspiring new ideas
in our guests
● An extremely efficient kitchen operation.
Leading to a more sustainable world
● “sustainable” certified by Tadweer
● Right next to the UAE and KSA pavilions
Thank you!