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SESSION 403

MEASURING THE MATURITY OF YOUR

DIGITAL TRANSFORMATION EFFORTS

N. Christine Aykac, PMI-ACP, PMI-RMP, PMP

Project Coach / Learning Strategist
Acuna Consulting

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Learning Objectives

At the conclusion of this session, attendees will be able to:

 Describe a simple model to measure the maturity of the digital transformation;

 Apply different maturity dimensions and ways to improve;

 Explain what collective thinking means for teams and organizations;

 Demonstrate how to reach the collective thinking state as a team.

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“When digital transformation
is done right, It’s like a
caterpillar turning into a
butterfly, but when done
wrong, all you have is a
really fast caterpillar.”

George Westerman, MIT Sloan

Initiative on the Digital Economy

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Dimensions of Transformation
Example of Dimensions:

Business Organizational
Systems Processes People
Model Culture

Available tools How value is Organizational How the work is Available talent
and delivered in the mindsets and done within the & their
infrastructure industry structure organization capabilities

5
Recommended Maturity Model

Undeveloped Compliant
Level Level
2 4

Level Level
1 3
Basic Optimized

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Level 1: Undeveloped

Ad-hoc and
Uncertainty
inconsistent
how to align
processes Activity Audits are business
objectives are Expired or very
subjective and objectives
not always little supporting
ratings lack
made explicitly documentation
consistency
Level 2: Basic

 Major processes defined and documented

 Certain activities are identified against specific objectives

 Key individuals attended suitable training

 There are still;

 inadequate measures of success;
 unclear responsibilities for achievement;
 ambiguity and inconsistency in the application;
 lack of a fully integrated system; and
 inadequacies in communications.

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Level 3: Compliant

Major Processes Objectives are Basic KPIs,

processes are contributes updated to Measurement
documented towards the reflect changing frameworks and
and match the organization’s market demand balanced
operations’ overall and scorecards in
activities performance stakeholders place
expectations
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Level 4: Optimized

 Optimized as the processes takes into account changing business needs and
external factors.

 Executives are seen as exemplars, reinforcing the feedback loops.

 Able to show that continuous process improvement is being enabled through

quantitative and qualitative metrics.

 The organization is able to demonstrate a strong alignment of individual

objectives with organizational objectives

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HOW TO ASSESS
MATURITY?

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Include Participation from All Levels

Five elements required to form a wise team:

Criteria Description

Diversity of opinion Each person should have their own conclusion

Independence The opinions of others don't determine team's opinions

Decentralization People can specialize and draw on local knowledge.

Aggregation Turning private judgments into a collective decision

Trust Each person trusts the collective group to be fair

Adapted: Surowiecki, J. (2014). The wisdom of crowds why the many are smarter than the few and How Collective Wisdom Shapes Business, Economies, Societies and Nations. Abacus.

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 Maturity Assessment Survey

Example: 80% 40% 90% 60%

Based on your knowledge and
experience, what do you think the level
of the current:
 Systems
 Business Model
 Organizational Culture
 Process
 People
Undeveloped Basic Compliant Optimized

13
HOW TO IMPROVE
MATURITY

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Collective Thinking Principles

Needs respect, trust and transparency

Everyone contributes to the big picture

Work together towards shared goals

Needs multi-channel communication

Goals and resources aligned in real time

Everyone succeeds or fails together

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Steps to Collective Thinking State

1 Coming
Together 2 Information
Exchange 3 Information
Cascade

4 Social
Cohesiveness 5 Collective
Wisdom

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Key Takeaways

Technology and
business must co- Focus on quality, not
create the objectives quantity

Embrace adaptive
A clear understanding Look at the market &
design and continuous
of what is coming competition
disruptions

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 Let’s continue
the convo!

Connect with me via

LinkedIn. Scan my
QR code with
your mobile device.
References

 Companies That Failed At Digital Transformation by Blake Morgan, Forbes (2019)

 Digital Transformation Is Not About Technology by Behnam Tabrizi, Ed Lam, Kirk
Girard, and Vernon Irvin (2019)
 Collective Thinking Simulation by Aramiz
 The Wisdom of Crowds: Why the Many Are Smarter Than the Few and How
Collective Wisdom Shapes Business, Economies, Societies and Nations
by James Surowiecki (2004)
 Dialogue: The power of collective thinking by William N. Isaac
 The Five Dysfunctions of a Team by Patrick Lencioni (2005)

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THANK YOU
Questions?
Contact me at:
Christine@aykac.ca