Job Description – Connect & Heal Pvt.

Ltd

Role: Care Delight Executive

Location: Bangalore
Years of experience: 0-2 years
Years Type: Full time

WHO WE ARE:
Founded in 2017, CNH care is an integrated health tech company providing end-to-end
coordinated care and health cover. At CNH, health comes first and we provide 360-degree care
through our core, with standardised care protocols across all our services. We have an in-house
team of 250+ multidisciplinary doctors backed by a preferred network of specialist clinics,
ambulance networks, hospitals, diagnostic centres, and pharmacies across 60+ cities.

WHAT WILL BE YOUR ROLE AS A CARE DELIGHT EXECUTIVE?

You will be responsible for contacting, coordinating, and engaging with our clients with care and
empathy, resolving queries and responding to them in a polite and professional manner.

JOB RESPONSIBILITIES:
1. Handle customer queries and complaints via various channels
2. Approach and resolve the queries and issues with a customer-centric attitude
3. Offer exceptional customer experience and delight
4. Adhere to the set SLA and TAT
5. Achieve a high customer satisfaction score (CSAT)
6. Demonstrate the right attitude with the right tonality in all customer interactions

WHAT WE ARE LOOKING FOR:

1. Any UG degree
2. Proficient in English and Hindi
2. Excellent interpersonal skills
3. Exceptional communication skills on multiple mediums (Chat, email, phone)
4. A quick learner
5. Ability to multi-task
6. Make decisions under pressure and time constraints