WILLY KRISNANDA Graha Arradea, Blok F 39,

https://www.linkedin.com/in/willy
+62-878-7431-8231 willykrisnanda.01@gmail.com Ciherang, Dramaga, Jawa Barat,
-krisnanda-390b49a3/
16680 Indonesia

Adept at analyzing documents and editing permanent records. Excellent mathematical and problem
solving skills with proficiency in ms.Office and Database platform. Experienced in leading a catalog team
for more than 1 year at an Indonesian health care startup. Specialize in data analysis and have worked for
about 3 years. Gunadarma University graduated with GPA 3.26. Oriented in the field of data analysis and I
have thoroughness in work, hard worker, problem solver, flexible and adaptive.

WORK EXPERIENCE
Product Operations Associate PT Archor Teknologi Digital (Qoala), September 2022 – 31 August 2023
⚫ Bridging between the operations and product and engineering side
⚫ Helping to support a wide range of request from business side or internal
⚫ Provide a visualization report dashboard for user using the Metabase & Holistics
⚫ Establishes internal best practices, and ensures the users are using apps/web effectively
⚫ Collects, organizes, and analyzes quantitative and qualitative product data and enables the entire organization to make the most of
their insights
⚫ Tracks, sequences, and implements all experiments, and creates processes to drive efficiency
⚫ Analyze the issues that have occurred and make it the basis for the development of the engineering team
Catalog Specialist Halodoc, March – September 2022
⚫ Services improvement and coordinating with the marketing team which services will be ready to promot.
⚫ Maintaining the service in accordance with the ongoing business mapping.
⚫ Participated in continuous improvement by generating suggestions, engaging in problem solving activities to support teamwork.
⚫ Developed and implemented performance improvement strategies and plans to promote continuous improvement.
⚫ Prepared a variety of different written communications, reports and documents.
⚫ Ability working within tight deadlines and fast-paced atmosphere.
⚫ Monitored company inventory to keep databases updated.
⚫ Developed and maintained courteous and effective working relationships.
⚫ Provide a visualization report in the Metabase using PostgreSQL Code to make it easier for the team to achieve and monitor the
target.
Catalog Lead Halodoc, March 2021 - March 2022
⚫ Selected correct products based on customer needs, product specifications and applicable regulations.
⚫ Worked with marketing team to collaboratively reach targets such as services promotions.
⚫ Worked independently with minimal supervision.
⚫ Create and calculate team productivity metrics
⚫ Kept detailed records of daily activities belonging to the team.
⚫ Performed effectively in self directed work environment, managing day to day operations and decisions.
⚫ Consulted with businesses to supply accurate product and services information.
⚫ Recorded accurate and efficient records in services database.
⚫ Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
⚫ Set and achieved company defined sales goals.
⚫ build a foundation in the team to stay solid and help each other in work.
⚫ Contributed to team objectives in a fast paced environment.
⚫ Provide a visualization report in the metabase using Postgres SQL Code to make it easier for the team to achieve and monitor the
target.
Tech Support Officer Halodoc, August 2018 - March 2021
⚫ Analyzed massive quantities of deep-dive information for Big Data projects.
⚫ Provide a report dashboard for user using the metabase.
⚫ Coordinate with the Tech Team regarding bugs that appear in the application or website.
⚫ Analyzed fraud from available data and based on field habits.
⚫ Undertook technical maintenance of various database systems.
⚫ Boosted data availability and integrity through preventive maintenance and upgrades.
⚫ Resolved issues with systems and software quickly and accurately.
⚫ Analyzed issues to identify troubleshooting methods needed for quick remediation.
⚫ Patched software and installed new versions to eliminate security problems and protect data.
⚫ Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
IT Programmer PT. Agrinusa Jaya Santosa (Japfa Group), April 2017 - August 2018
⚫ Analyze and implement data in the form of reports.
⚫ Maintain business intelligence tools to capture user metrics.
⚫ Reported on updates to project specifications and progress.
⚫ Tested server code to validate code changes.
⚫ Coordinated with stakeholders to define requirements report needed.
⚫ Incorporated database technologies into coding projects.
⚫ Designed custom dashboards and reporting interfaces using SQL Server 2012.
⚫ Installing and testing server internal Application (ERP) in new branches.
⚫ Supporting user problem related ERP

EDUCATION
⚫ Information System (Universitas Gunadarma, 2012 - 2016)
⚫ IPA (SMA Bina Bangsa Sejahtera, 2009 - 2012)

SKILLS
⚫ Data visualization
⚫ HTML understanding
⚫ Data storage methods knowledge
⚫ Metric report design
⚫ Data science research methods
⚫ Metabase
⚫ Holistics
⚫ PostgreSQL
⚫ SQL Server 2012
⚫ MySQL
⚫ Self Motivated
⚫ Teamwork and Collaboration
⚫ Training and Development
⚫ Critical Thinking
⚫ Flexible and Adaptable
⚫ Problem Solving
⚫ Excellent Communication
⚫ System Analysis
⚫ Decision Making
⚫ Multitasking Abilities