Student’s name: Lâm Thành Phát

Student’s ID: 720K0980

1. There are some differences between Marcus and Heidi that I find out after read this
case:
Firstly, Marcus is influenced by his American background for trainining assumption, he expects
colleagues, especially those with more experience like Heidi, could help him in his learning
curve when entering a new position. In contrast, Heidi firmly maintains that providing training
falls outside her job description, demonstrating a divergence in their perspectives on the role of
colleagues in facilitating learning and onboarding.
Secondly, the perception of overtime highlights another distinction. Marcus, recognizing the
demands of his international role and the need for communication with the New York head
office, is willing to work overtime to accommodate the time difference. Conversely, Heidi views
her work responsibilities as concluding precisely at 5 pm, displaying a reluctance to stay beyond
regular hours. This variance in approach leaves Marcus managing evening interactions with New
Yorkers, revealing a difference in their attitudes towards adapting to international work
requirements.
Lastly, the concept of work-life balance underscores a potential contrast in their flexibility
regarding work hours. Marcus appears more adaptable, understanding the necessity of adjusting
to different time zones for effective communication. In contrast, Heidi seems to prioritize a strict
end to her workday, which could impact the equilibrium Marcus seeks to establish between his
professional and personal life.
These differences underscore the clash of cultural expectations and work practices between
Marcus, an expatriate familiar with U.S. norms, and Heidi, a Swiss colleague operating within a
distinct framework. Successfully navigating and reconciling these distinctions is essential for
fostering effective collaboration and mutual understanding in the workplace.
2. Dilemmas mentioned in the case study
1. Cultural Differences
Marcus is influenced by his American cultural background when he enters the Swiss workplace
with certain expectations regarding collaboration, teamwork, and the role of colleagues in
assisting newcomers. However, he encounters a different set of cultural norms in Switzerland,
particularly with Heidi's reluctance to provide extensive training.
This dilemma aligns with the cultural dimensions theory, emphasizing variations in cultural
values and expectations. Marcus and Heidi operate within different cultural frameworks, leading
to conflicting views on work responsibilities and assistance to colleagues.
3. Work-Life Balance
Marcus strives to achieve a balance between work and personal life, recognizing the need for
flexibility in dealing with international time differences. Heidi, however, adheres to a more
traditional Swiss work ethic with a clear separation between work and personal time.
This dilemma relates to the work-life balance theory, highlighting how cultural differences in
attitudes toward work hours and personal time can create tensions and challenges in a
multicultural workplace.
2. Communication and Understanding
Marcus and Heidi face challenges in communication and understanding due to their divergent
perspectives on overtime. While Marcus sees it as a necessity for effective international
communication, Heidi adheres strictly to her work hours, potentially hindering communication
and collaboration.
This dilemma illustrates the challenges that arise when individuals from different cultural
backgrounds must adjust their communication styles. Marcus, accustomed to a more flexible
approach, faces difficulties aligning with Heidi's more rigid stance.
3. Marcus and Heidi could resolve the dilemma by applying these methods:
Resolving the dilemmas between Marcus and Heidi requires a strategic approach centered on
open communication, cultural sensitivity, and a mutual willingness to find common ground.
Establishing clear communication channels is crucial. Marcus and Heidi should engage in open
and honest dialogue to comprehend each other's perspectives, expectations, and work styles. This
open communication will help bridge the cultural gap and prevent misunderstandings that may
arise from differing cultural norms.
Defining expectations explicitly is another key strategy. Marcus can express his need for
assistance during the initial learning phase, while Heidi can communicate her work boundaries.
Finding a middle ground that respects both perspectives is essential for building a harmonious
working relationship.
Establishing a conflict resolution mechanism is crucial for addressing future disagreements.
Having a structured approach to resolving conflicts can prevent issues from escalating and
promote a healthier work environment.
4. How would I do?
If I found myself in a situation as Marcus and Heidi's, facing cultural differences and workplace
dilemmas, I would initiate a proactive and collaborative approach to prevent and resolve
potential conflicts.
First and foremost, I would take the initiative to educate myself about Swiss workplace culture
and norms before entering the new environment. Understanding cultural norms in
communication, hierarchy, and work expectations would serve as a preventative measure,
allowing me to navigate potential differences more effectively.
Upon entering the workplace, establishing open and clear lines of communication would be a
priority. Expressing my expectations, work style, and eagerness to learn from my colleagues
would set the stage for transparent and honest dialogue.
To address the lack of formal training, I would explore mentorship opportunities within the team
or seek support from colleagues with experience in similar roles. This collaborative learning
approach can supplement formal training and help me navigate the learning curve more
effectively.
Instead of insisting on rigid work hours, I would propose flexible arrangements that
accommodate both time zones and respect the local culture. Negotiating a balance between
necessary overtime and personal boundaries can prevent conflicts and promote a healthier work-
life balance.
Embracing a mindset of continuous learning and adaptation is necessary. Actively seeking
feedback, remaining open to different perspectives, and adjusting my approach based on cultural
insights contribute to a harmonious and collaborative work environment. This ongoing
commitment to learning and adaptation serves as a preventative measure against future conflicts.
5. I realize some key take away from this case-study

This case study highlights the significance of cultural awareness, effective communication, and
adaptability in managing a multicultural workplace. Clear and transparent communication is
crucial to prevent and resolve conflicts arising from diverse cultural norms. The importance of
adaptability, flexibility in work practices, and a proactive approach to learning are emphasized
for success in a globalized environment. Continuous learning and adaptation are key principles
for navigating the complexities of a multicultural workplace, offering valuable insights
applicable across diverse professional settings.