To,

The Manager,
The Bridge Hotel.
Subject: Customer Enquiries Referral

Dear Sir,
I hope this email finds you well. I am writing to inform you about three customer
enquiries that have been forwarded to me for your attention, in accordance with our
Complaint Handling Policy and Procedure. Please kindly review the details below and
take appropriate action to address each customer's needs:
Muhammad Khan: Enquiry: Muhammad is interested in hosting his wedding at our
hotel with 300 guests. He is seeking catering options and wishes to inquire about the
possibility of a discount due to the large number of guests. Action Required: Please
assist Muhammad in exploring catering options that can accommodate his guest
count and discuss the potential for a discount. Also, ensure that he is understood, as
English is his second language.
John: Enquiry: John wants to organize a special meal for his work team to celebrate
their recent success. The team includes vegetarians and individuals with gluten
intolerance. He also wishes to arrange a surprise music performance. Action Required:
Kindly provide John with information on catering options that cater to his team's
dietary requirements. Additionally, check if we can arrange a music performance as
part of the celebration.
Belinda: Enquiry: Belinda is arranging a work conference and needs catering for
morning and afternoon tea, as well as lunch. She has budget constraints and is
looking for cost-effective solutions. She also wants to arrange paid drinks for
participants. Action Required: Please discuss cost-effective catering solutions for
Belinda's conference needs. Provide her with options for morning and afternoon tea,
as well as lunch. Confirm if we can offer drinks at $15 per head as she requested.
Thank you for your attention to these matters. Please keep me updated on the
progress of each enquiry.
Best regards,
Abhiraj Jaiswal
Chef, Bridge Hotel