Casa Sofea Hotel

Minutes of the Committee Meeting held on Sunday, 15 December 2019 at 11a.m. in the
Meeting Room 2

Present : Mr. Muhammad Hazem bin Che Hashim

Ms. Nuraihan Najiha bt Mohd Khairuddin
Ms. Logeswarry Govindan
Ms. Natriya Vised
Mr. Mohamad Azroy bin Zainuddin
Mr. Mohd Faizzudin bin Mohd Razak

1. Chairperson’s welcome address

The chairperson called the meeting to order at 11.00 a.m. and welcomed all the members.

2. Apologies for absence

No apologies for absence were received for today’s meeting.

3. Objective of the Meeting held

Discuss about the significant drop of occupancy rates in Casa Sofea Hotel during school
holiday.

4. Agenda 1: Marketing Department

Ms. Logeswarry showed the sales statistics of Casa Sofea Hotel for the past 3 months. It
shows that the sales drop rapidly for the school holiday seasons. Department of Marketing
has recorded 44% of sales drop due to conventional marketing method that are not
effective. As a solution for this issue, Ms. Natriya proposed to make a new move on
promotion strategy by engaging through social medias, messaging apps and other online
sources.

5. Agenda 2: Human Resource Department

Ms. Raihan informed about the issues on shortage and less skilful workers. The Human
Resource department also suggesting hiring guest workers for seasonal employment
under H-2B visa program to rectify the shortages. Besides, Mr Azroy proposed the idea to
run background checks on job candidates to establishment of future quality staffs.
6. Agenda 3: Customer Service Department

Ms. Natriya issue out the problem of customer approach. She proposed towards
marketing the hotel by online engage with the customers such as social media, and online
hotel booking. Next, she received complaints from customer regarding facilities. To
overcome this, Ms Natriya proposed subcontractor to housekeeping department and do
comparison for a month between current contractor and sub-contractor.

7. Agenda 4: Housekeeping Department

Mr Azroy voice out several issues regarding the broken lighting and damp patches at the
wall, due to low equipment quality and improper maintenance by the contractor. Mr
Azroy suggested to rule out a standard quality service which maintained by a reliable
supplier and contractor.

8. Agenda 5: Food and Beverages Department

Mr Faizzudin informed that there are slack of training of employees in food and
beverages department. The customers complaint about the time preparation of food and
communication of employees towards customers. Current supplier also gives poor quality
of foods. Change new supplier to get good quality of food and beverages is the solution
for the issue. Ms Natriya, proposed idea to do special training to improve skill of
preparation food and communication. F&B department agree about changing supplier and
will do list of suppliers available in the nearby area and will choose based on the quality.

9. Any other business

Ms. Raihan remind the chairperson about the Annual Family Day event in Casa Sofea
Hotel, involved around 100 employees. Mr Hazem allocate teams for the preparation of
event. Members proposed idea from each department for the Family Day event.

10. Close

The chairperson Mr. Hazem recall all the issues and solutions. Chairperson also want to
know the progress update of the Annual Family Day event on next week. Mr Hazem
thanked all the members for their participation during the meeting and adjourned the
meeting at 12 p.m.