Herbolario, Trixia Joy M.

PCBET 25-501A

1. Request memo

Date: November 13, 2021

From: Trixia Joy Herbolario
To: Larkin Sanchez
Subject: Budget Request

We would like to request a total of ₱300,000 budget for the perfume bottle and
manufacturing it needed on the new business site.

We have attached a file containing the estimates of every material and services
required. We hope for a fast response.

Thank you very much.

2. Confirmation Memo

Date: November 13, 2021

Name of Recipient: Sebastian Vincent Camero
Subject: Hiring New Sales People
Address: Pinagbuhatan, Pasig City

Dear Mr. Camero,

This is a confirmation of our discussion last November 01, 2021, which we
agreed to hire new sales people to expand the focus of sale in your region. Here are the
specific point we agreed:

1. Three new salespeople for the southern region are to be hired. These
salespeople will be on board by December 1st and in the field by December 15 th.

2. These people may be paid up to ₱8,000 per month as a base salary and will
receive the standard 10 percent commission paid to all salespeople. You are not
authorized to pay any of them over ₱8,000; and if you can keep the average salary
below Its ₱7,000, you may use the extra Its ₱3,000 to hire an office assistant.

3. The three new people will spend their first month in the field where they will
learn how we sell our product line. Then they will each be given a sales territory.

If you have any questions, please call me. If I do not hear from you within the week, I shall
assume that this memo accurately reflects our conversation, and you are taking steps to
hire the three salespeople.
 3. Suggestive Memo
DATE: November 13, 2021
TO: Avianna Diaz
From: Trixia Joy Herbolario
SUBJECT: Suggestions for Reducing Absenteeism and Turnover

I am happy to respond to your request about suggestions for reducing absenteeism

and turnover.
The current rate of absenteeism and tardiness is not much higher than the industry
average, so we do not need to make radical changes. However. I believe we should take
the following steps.
COMPETITIVE SALARIES
In most jobs, we are paying competitive salaries. However, we are below the industry
average in our wage rates for incoming secretarial help and for unit managers with 3 to 5
years experience. Since these are the two groups in which we are having the greatest turnover,
we must raise their salaries to those of the competition.
BENEFIT PACKAGE
Our health benefit package is too limited. Coverage of major medical problems
such as hospital confinement is excellent. However. the package provides only minimal
assistance for routine expenses such as prescription medicines or doctor's visits. Over 40
percent of the people leaving our firm say that the medical insurance package is poor. We need
a package that is at least as good as those of our major competitors.
Upon checking up the situation, I think we need to value the atmosphere of the workers for them to
have an effective working community.

4. Report Memo

Date: November 13, 2021

To: Louisse Natasha Valeria
From: Trixia Joy Herboalrio
Subject: Progress Report

We would like to update you on the progress our group has made on the these
past few months about the production supply our company has made to supply your
resellers.
As of November 10, 2021, the number of product that was made for delivery is
10,000 pieces and there are still 4,000 to follow.
We really appreciate the wait you’ve done for us. We will deliver the product in
due time without delays. Thank you.
5. Informal Result Memo

Date: November 13, 2021

To: Louisse Natasha Valeria
From: Trixia Joy Herboalrio
Subject: Informal Result Memo

In response to your request, I have examined the large number of complains we recently
received from our customers. All in all, there were 200 complaints.

FINDINGS

Each piece of correspondence was classified according to reported problem(s). In all,

there were three major complaint areas.

1. Product Quality. Two-thirds of the complaints said that the product quality is poor.
Some says that are perfume doesn’t last like a day and I think this is there main
problems.
2. Refunds. The second most received complaint is refunds. It is difficult to obtain a
sale refund. Especially that some was bought through the resellers.
3. Price. The third problem is the price. The cited problem is the price is too high for
their budget and unable to buy again in case they don’t want the smell.

RECOMMENDATION

Base on the problems, we need to take three steps:

1. Ensure that our product quality is made from the best materials to avoid the certain
problem at the future. Manufacturers and personnels must double check the quality
of materials for better product use.
2. Send a letter to the retailers to inform them that we will refund the customers that
needs refunds.
3. Having a marketing people review if there is a problem in our pricing and assure
people that our prices are reasonable.
 Sample Minutes of the meeting

Rizal Technological University

Pasig City

TYPE OF MEETING: Progress Report Meeting

DATE: November 13, 2021

Time: 3:00 p.m.

Meeting Facilitator: Trixia Joy Herbolario

Invites: Board of Directors
Call to Order: Conference Hall
Attendees Present:
Joel Grospe Larkin Sanchez
Mylene Reyes Sebastian Vincent Camero
Chen Zhe Yuan Patricia Mae Herbolario
Absent: None
Meeting Agenda: Request for Additional Budget

1. To discuss the additional Budget for additional manufactured product.

2. Discuss it with financial team to avoid wasting of money.
3. The board must approve the budget that was talked about.

I. Report

 The additional budget that was requested was approved by the board of
directors and financial team.
 The managing of the financial was managed by Mylene Reyes.
 Collections Report was given by Trixia Joy Herbolario
II. Open Issues
 The refund was already being handled by the HR team.
 The complains was handled by the staffs assigned to it.
III. Plans
 Make the marketing review the pricing of the product.
 The products due to resellers will be delivered immediately.
 Majority approved the additional budget for new product.
IV. Special Notes
 Next meeting will be announced once the progress was made.
V. Adjournment
 Meeting adjourned in the 5 o’clock in the afternoon.