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Taking Table Reservation Script

The document summarizes a phone call between a waiter and a guest making a dinner reservation. The guest reserves a table for two people on the following evening at 7pm and requests a bouquet of roses. The waiter repeats the details of the reservation back to the guest to confirm, including the date, time, number of guests, and special request. The guest confirms the details are correct and ends the call after being thanked by the waiter.

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Jake Arizapa
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3K views2 pages

Taking Table Reservation Script

The document summarizes a phone call between a waiter and a guest making a dinner reservation. The guest reserves a table for two people on the following evening at 7pm and requests a bouquet of roses. The waiter repeats the details of the reservation back to the guest to confirm, including the date, time, number of guests, and special request. The guest confirms the details are correct and ends the call after being thanked by the waiter.

Uploaded by

Jake Arizapa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
  • Taking Reservations Through Telephone: Provides a detailed dialogue script for handling telephone reservations, including greeting, gathering reservation details, and handling payment methods.

TAKING RESERVATIONS THROUGH TELEPHONE

Waiter: Good Morning. Thank you for Calling AITE Restaurant This is _________ (State your Name). How
may I help you?
Guests: I would like to make a table reservation for 2.
Waiter: Definitely I can help you with that reservation. May I have your Name and contact details please.
Guests: My name __________ (state you Name) and my contact details is 0912__________.
Waiter: (State the name of Client.) Me I know When do you want me to arrange your reservations?
Guests: I want it tomorrow evening.
Waiter: Absolutely, what time you expected to arrive?
Guests: Around 7 o’clock in the evening.
Waiter: Excuse me Ms/Mr._________________________Do you have any special request that would you
like to arrange?
Example of Special Needs or Request:
Smoking or Non-smoking area/ By the window/ By the door/ High chair for Infants/ Birthday
or Anniversary cake/ etc.

Guests: I would to request for a Bouquet of Rose.


Waiter: Thank you Maam.
Waiter: How would you like to settle your bill? Is it on Cash or through credit card?
Guests: I’ll pay in cash.
Example of Common methods in which customers can settle accounts: Cash/Credit
Card
In selected situations, guests may settle their accounts by:
 Charging to the room
 Charging a house account. These are used for functions or corporate events.
 Presenting voucher for nominated amounts and/ or item/services.
 Paying by cheque.
Waiter: Excuse me Ms/Mr. ___________. Me I repeat your reservations. You reserved a table for 2 on
February 5, 2021 at around 7 o clock in the evening and you’re your special request you want a Bouquet of
Roses. Did I get your reservations right Maam.
Guests: Yes, that is correct.
Waiter: Is there anything else that could help you?
Guests: No.
Waiter: If there anything else, don’t hesitate to call us. Thank you Ms./Mr.___________for calling AITE
Restaurant have a nice day.

TAKING RESERVATIONS THROUGH TELEPHONE Waiter: Good Morning. Thank you for Calling AITE Restaurant This is _________ (State yo

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