Taking Telephone Reservation (Telephone Conversation)

Attendant : (Answer the telephone in two to three rings) Good Morning! Thank you for
calling Francisco’s Restaurant ,this is Ana speaking, how may I help you?
Guest : I just want to inquire if you have a vacant table for reservation?
Attendant : May I know who’s on the line please?
Guest : I am Miss____________.
Attendant : Thank you Ma’am ___________, when would you like to have your reservation
Ma’am, the time and the number of person?
Guest : This afternoon at 6:00 pm and a table for 2 persons.
Attendant : Okay Ma’am, may I just checked for a minute the reservation log book about
your inquiry .
Guest : Okay!
Attendant : Thank you for waiting Ma’am ,we still have a vacant table available for two
persons from 5 pm to 8 pm, would you like to have a reservation Ma’am?
Guest : Yes!
Attendant : Ma’am ____________ , may I know your full name and your contact number?
Guest : My full name is ______________ and my contact number is _______________.
Attendant : Thank you Ma’am, when would you like to have your reservation Ma’am?
Guest : Just the same. This evening at 6 pm and a table for two persons.
Attendant : Okay ma’am , what type of reservation is this?
Guest : it’s a Dinner date.
Attendant : Okay Ma’am, do you have any other special request for your reservation?
Guest : None
Attendant : Ma’am ______________ may I just repeat the information of your reservation.
Your full name is _____________ and your contact is ______________. You
reserved a table good for two persons and your reservation will be this evening
at 6 pm. You do not have any special request with your reservation? Did I get the
information correctly Ma’am?
Guest : Yes!
Attendant : Ma’am ____________ we will just inform you that we will be calling you 2 hours
before your reservation time for your confirmation, is that okay with you Ma’am?
Guest : Okay
Attendant : Thank you for calling Francisco’s Restaurant , once again good morning and have
a nice day ahead!
-----------------------------------------------Telephone conversation ends-----------------------------------------
After 2 hours…
Telephone Conversation after 2 hours for Confirmation of Guest’s Reservation

Attendant : (Call the guest) Good afternoon Ma’am _____________, this is Tetzie from
Francisco’s Restaurant, I just want to confirm your reservation this evening at 6
pm and a table good for two. Do you still want to proceed with your reservation
Ma’am.
Guest : Yes, we will be there. Thanks
Attendant : Okay Ma’am ____________. Thank you and have a nice day.

-----------------------------------------------Telephone conversation ends-----------------------------------------