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GCSE
BUSINESS
Paper 1 Influences of operations and HRM on business activity
Information
• The marks for each question are shown in brackets.
• The maximum mark for this paper is 90.
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Section A box
For questions with four responses, only one answer per question is allowed.
For each answer, completely fill in the circle alongside the appropriate answer.
If you want to change your answer you must cross out your original answer as shown.
If you wish to return to an answer previously crossed out, ring the answer you now wish to select
as shown.
0 1 . 2 Which of the following types of business have no restrictions on who shares can be
sold to?
[1 mark]
A Partnership
D Sole Trader
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0 1 . 3 Which of the following is an example of a business operation in a primary sector? box
[1 mark]
A Bank
B Car manufacturer
C Fruit farm
D Hairdresser
A Fixed costs/output
B Total costs/output
C Total costs/profit
D Variable costs/profit
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0 1 . 6 Which of the following would be an objective of the local community? box
[1 mark]
Reason 1
Reason 2
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0 1 . 10 Explain the purpose of a job description. box
[2 marks]
Type of contract 1
Explanation
Type of contract 2
Explanation
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Fleet Bikes is a United Kingdom (UK) business which manufactures high quality
adult road bikes to sell to retailers. Orders from retailers are expected to
be delivered within two weeks. There are lots of competitors for adult bikes.
To increase its share of the bike market, the business has decided to develop
its own range of children’s bikes. A loan will be required to fund a factory extension.
The business is aiming to reduce production costs.
The factory uses total quality management (TQM). The production of bikes uses
steel and aluminium. The price of these raw materials goes up and down daily. Each
month Fleet Bikes estimates the amount of steel and aluminium which it will need in
advance for production. These large orders are delivered within a week and take up
all the space in its warehouse. Currently, Fleet Bikes receives a 10% discount from
its main supplier for large orders. The supplier can deliver smaller amounts within
three hours for an extra cost.
Children’s bikes will be sold only on Fleet Bikes’ website. Customers will expect
quick delivery and many of the bikes will need to be manufactured and then sent to
the customer within 24 hours of receiving the order.
Factor 1
Factor 2
0 2 . 2 Explain how total quality management (TQM) can help a business achieve
better quality.
[2 marks]
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0 2 . 3 Fleet Bikes expects to produce and sell 600 children’s bikes a year. The revenue box
Advertising, wages and other costs will cost £12 000 per month.
Using the above figures, calculate the expected profit per children’s bike.
Formula:
Workings:
Answer £
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0 2 . 4 When ordering raw materials of steel and aluminium the business is considering box
Extra space
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Item B: Fleet Academy box
Production and sales of children’s bikes has started. The company has now created
a new department called the Fleet Academy that will start renting children’s bikes
within six weeks.
The aim of the rental service is that every child should be able to enjoy riding bikes
that always fit them. The rental bikes can be changed when children grow. Parents
will be able to view information on the website which will also contain answers to
frequently asked questions (FAQs).
Extract of website FAQs
• How does the Fleet Academy rental scheme work?
• What is the minimum rental term?
A manager is needed to run the department. The company is offering a salary of
£30 000 a year. The manager will need a sales background and ideally have some
knowledge of how rental businesses operate. Parents interested in the scheme will
contact the manager who will provide advice on the correct size and style of bike for
the child. The rental bike will then be manufactured based on this. If there are any
problems with the size of the bike the company will guarantee to exchange it within
48 hours.
The managing director has contacted a recruitment agency. For a fee of 20% of the
first year’s salary it would find the most suitable candidate in four weeks. Brian, a
highly successful salesman of adult bikes, has worked for Fleet Bikes Ltd for five
years. He is keen to stay with the business and has shown an interest in the
manager’s job; however he has no knowledge of children’s bikes.
Once the manager is appointed, two new administration employees will be recruited.
Their jobs will be to deal with rental agreements, ordering of bikes from the factory
and collecting payments. All new employees will receive one day of induction
training before they start their jobs.
Benefit 1
Benefit 2
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0 2 . 6 Analyse one method Fleet Academy will use to provide good customer service for the box
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0 2 . 7 The managing director is considering using a recruitment agency to find a suitable box
Recommend whether or not external recruitment is a good idea for this role.
Extra space
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Section C box
The company wants to behave ethically. When its supplier of palm oil cut down too
many trees and had a negative impact on the environment, it found a new supplier in
South East Asia.
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0 3 . 1 Explain one benefit of maintaining quality for Thorntons when producing chocolate. box
[2 marks]
0 3 . 2 Use the information in the graph to calculate how much more the Fairtrade cocoa
price was above the ‘normal’ cocoa price in April 2019.
Workings:
Answer $
0 3 . 3 Assume Thorntons purchased 20 tonnes of normal cocoa per day in April 2019.
If there were 30 working days in April, calculate the monthly increase in costs if
Fairtrade cocoa had been purchased.
Workings:
Answer $
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0 3 . 4 Analyse one factor that will influence the choice of suppliers for Thorntons. box
[6 marks]
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Turn over for the next question box
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Item D: Thorntons Chocolate box
Thorntons Ltd requires a sales assistant for one of its shops. A job advertisement
was placed on its website with the following information.
Sales Assistant required
– Pay up to £8 per hour depending on age and experience.
• You will be given daily targets for sales of products.
• You will ensure every customer is welcomed when they arrive in store and help
them to find the perfect gift or treat for themselves!
• You will bring the brand alive through your customer service and your product
knowledge.
Benefit 1
Benefit 2
0 3 . 6 Explain how the recruitment process of the sales assistant has been affected by
employment law, such as the Equality Act.
[2 marks]
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0 3 . 7 In addition to an hourly rate of pay many other businesses offer commission to their box
sales assistants.
Analyse one benefit for Thorntons if it was to offer commission to its new
sales assistant.
[6 marks]
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Item E: Thorntons Chocolate box
0 3 . 8 Thorntons want to increase sales and are considering two options in the UK to
achieve this.
• introducing job production in most of its existing stores within the next five years
or
• offering more ‘Thorntons In Your Store’ franchising.
Evaluate which of these two options will have the biggest impact on Thorntons’ sales.
[12 marks]
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END OF QUESTIONS
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Copyright information
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