Canned Responses:

Topic Option Content

Introduction 1 Hi XYZ, how may I help you today

2 Hello XYZ, I'm Ravi, how can I assist you today?

Could you please share your email Id and phone number

Contact Details where I can reach you, just in case the chat gets disconnected

Empathy/Assurance
statement I’m glad to assist you on this!
I’m happy to help!

If I understood you correctly, you want to

Clarification 1 (Sum up the query)
2 Just to clarify, (Sum up the query)
3 Can you please confirm, (Sum up the query)

Information 1 Can you please provide me with the ….details?

2 Can you please help me with the Version …..?

Complaint 1 Sorry for the inconvenience caused, I'll look into it right away
2 Sorry for the delay. Appreciate your patience

Timeliness 1 Sorry for the delay

2 Appreciate your patience
3 Thanks for your patience

Just a heads up, the troubleshooting may take a little longer

4 as ……hope that’s fine with you
Before I could troubleshoot further, I'd require the following
5 Information. (List the information )
I’m looking into the issue on priority, however, It may take
a few minutes to figure out the root cause of the issue.
6 I hope that’s fine with you
7 I’m investigating on the issue, will keep you posted on the pr
This seems to be taking longer. I’ll dig deeper and get back to
8 you with the action plan at the earliest.

Sensitivity: Internal & Restricted

 I’m working on the issue, however, it may take some time
to figure out the root cause of the issue.
Please be assured that I’ll keep the case in open/active state
until it’s resolved.
9
The troubleshooting process seems to be taking longer.
I’ll work on this and will provide you with regular updates
on our progress.
10
I’m not able to figure out what the issue could be.
11 If you can spare a few minutes, I’ll dig deeper and find the iss
12 Just to give you some background…(when sharing additional
This seems to be taking a longer, can we get on WebEx sessio
13 I’ll try my best to resolve the issue

Assistance 1 Is there anything else I could help you with?

2 Hope that helped. Is there anything else I could assist you wit
3 If you have any questions, I'm all ears

Sorry, I wouldn't be of much help here, however, the XZY te

Product pushback 1 be able to assist you better
I don't have enough information to answer your question, ho
if you allow me some time I’ll check and get back to you soo
2

Sensitivity: Internal & Restricted