A

Internship/ Field Project

On

“Portfolio Management”

Submitted for partial fulfillment of requirement for the award of degree

of
Master of Business Administration

of

GRAPHIC ERA (Deemed to be University)

DEHRADUN (UTTRAKHAND)

Session 2022-2024

Submitted by
Name of the Guide- Abhishek Mishra Sumit Devlal
Designation- Roll No-
Enrollment No- 22261401

DEPARTMENT OF MANAGEMENT STUDIES GRAPHIC ERA (DEEMED TO BE

UNIVERSITY) DEHRADUN

1
 DECLARATION

I hereby declare that the Internship/ Field Project entitled “Portfolio management ”

submitted for the Degree of Master of Business Administration, is my original work and the

Internship/ Field Project has not formed the basis for the award of any degree, diploma,

associateship, fellowship or similar other titles. It has not been submitted to any other

University or Institution for the award of any degree or diploma.

(Signature of Student)

Name of the Student

Sumit Devlal

2
 CERTIFICATE BY INTERNAL GUIDE
I have the pleasure in certifying that Mr./Ms. Sumit Devlal is a student of Graphic Era
(Deemed to be University) of the Master’s Degree in Business Administration (MBA).
His/her
University Roll No is. ………..……. .

He/ She has completed his/her Internship/ Field Project titled as “Portfolio Management”
under my guidance.

I certify that this is his original effort & has not been copied from any other source. This
project has also not been submitted in any other university for the purpose of award of any
Degree.

This project fulfils the requirement of the curriculum prescribed by Graphic Era (Deemed to
be University), Dehradun, for the said course.

I recommend this Internship/ Field Project for evaluation & consideration for the award of
Degree to the student.

Signature: Name of the Guide:

Signature: Name of the Area Chair/ HOD:

Note: This certificate is to be signed by respective mentor and area chair, in case mentor is
the area chair, it will be signed HOD, Management.

3
 CERTIFICATE BY COMPANY GUIDE
I have the pleasure in certifying that Mr./ Ms. Sumit Devlal is a student of
Graphic Era (Deemed to be University) of the Master’s Degree in Business Administration
(MBA). His/ Her University Roll No is. ………..……. .

He/ She has completed his/her Internship/ Field Project Title as “Portfolio Management”
under my guidance while working with Density Exchange.

I certify that this is his original effort & has not been copied from any other source. This
project has also not been submitted in any other university for the purpose of award of any
Degree.

This project fulfils the requirement of the curriculum prescribed by Graphic Era (Deemed to
be University), Dehradun, for the said course.

I recommend this Industry Internship/ Field Project for evaluation & consideration for the
award of Degree to the student.

Signature : Signature:

Name of the Guide : Name of the Area Chair or HOD

4
5
 Acknowledgement

I express my sincere thanks to my project guide, Mr./Dr./Ms./Mrs. Abhishek Mishra Designation

_________________, Department _____________________ for guiding me right form the inception
till the successful completion of the project.

I also record my indebtedness to my supervisor, Prof. /Dr. /Mr. /Ms.

___________________________, for his / her counsel and guidance during the preparation of this
Internship/ Field Project. I am grateful to (Director, Head or any other faculty)
……………………………………………………

I wish to record my sincere thanks to (your family members or friends etc.) ........................ for their
help and cooperation throughout our project. My thanks are due to (those who have helped in
collecting data or analysis or typesetting etc.).,

(Signature of Student)
Name of the Student

6
 Table of Content

Contents Page No.

Chapter-01(Introduction)

Origin of the Report 1

Introduction 1

Objectives of the Report 2

Methodology & Limitations 3

Chapter-02(About the Organization)

Overview of Density Exchange 4-5

Overview of Density Exchange 6

Departments of Density Exchange 7-14

Portfolio Management Services 15-16

Chapter-03(My Job Description)

Job Description (Weekly Journals) 17-29

Chapter-04(My Contribution & Learning)

My Contribution to the Organization 30-32

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 Lessons Learned from the Internship 33-34

Academic Learning Vs Experimental Learning 34

Dealing with difficult circumstances 35

Interaction with Supervisor and Coworkers 36

Experience VS Expectation 36-37

Influence on My Career Plan 37

Things that I would have done differently 38

Chapter-05(Financial Analysis & Highlights)

SWOT Analysis of Density Exchange 40-42

PESTEL Analysis of Density Exchange 43-45

Financial Highlights of Density Exchange 46-47

Financial Ratio Analysis of Density Exchange 48-54

Performance of Portfolio Operations of Density Exchange 55-56

Findings & Analysis 56

Recommendation & Conclusion 57-58

Bibliography 59

8
 Chapter-1
Introduction
Origin of the Report

I have been indulged to work on this project which has been designated by my course mentor Mr.
Abhishek Mishra. My report is based on the Discretionary Portfolio Management Department of
Density Exchange. I have basically included the overview of the company, their departmental
activities, my job description, my contribution and my experience. This report also encompasses
how the product deal within market which I personally worked at a very close proximity and was
my major job responsibility within the organization and how it was able to better facilitate not only
my department but the whole division as a whole.

Introduction

Internship is the period of time where a student receives a practical exposure to the real corporate
world. In the two year of our MBA course we were taught how the corporate life is and how to act
to different situations. But in our internship period we get the first-hand experience of all we have
learnt in our 2 years of master’s life. Internship helps a student to relate his academic learning and
teaching in the real corporate world. He is able to see how actually the corporate life works and
whether the things we have learnt works or not. Business courses are now shifting towards a more
practical side and Internship course certainly helps students to build that practical knowledge.

Objectives of the Report

Broad Objective:

To get an overall idea about the functions & operations of the Discretionary Portfolio Management
Department of Density Exchange.

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Specific Objectives:

• To know the detail of portfolio management services.

• To know the components of portfolio.
• To know the investments criteria and post evaluation process.
• To know the benefit of Tax certificate.
• To know the present situation & growth of department.
Methodology

 Information Used for preparing this Report is collected from Density Exchange’s Website and
Annual Reports from Density Exchange Investments Research Departments Archive.

 Therefore, The Source of Information for this Report is both Primary and Secondary

Limitations of the Report

Although I have tried my best to prepare this report with maximum possible effort and dedication
there still exists some limitations of this report. They are as follows:
 The prime limitation was time constraint. I have learned a lot of things during my internship.
However, it was not enough for me to learn and develop knowledge about all the activities and
operations of the department. Hence I was unable to conduct more in- depth and detail oriented
analysis and include that in my report.

 Every organization maintains its own secrecy that is not revealed to external world. Some of my
colleagues did not disclose enough information for the sake of confidentiality of the
organization. In a few other cases, I was not allowed to share some sensitive and confidential
information of my department due to business secrecy.

10
 Chapter-2

About the Organization

11
Overview of Density Exchange

Density is a cryptocurrency derivatives exchange that offers a broad variety of investment vehicles to
individuals and institutions - from futures, leveraged tokens, synthetic tokens, token baskets. We believe that
blockchain technology is the greatest innovation of our time. It is set to drastically disrupt and improve
industries and the ways people live, work, and play. In the process, enormous opportunities and wealth will
be created. But unlike with previous revolutions, this time, the benefit is open to the larger public instead of
just a select few.
The team is comprised of alums from IIT and tier-1 engineering colleges with deep expertise in trading in
the crypto ecosystem. We have made huge personal wealth from crypto by applying various strategies. If
you join us, you'll be part of the strategy discussion, and surely become a fund man/woman in your
circle.

As an early employee at Density, you will be a critical part of our core team and have a huge influence over
the direction of the company. We will compensate you well, invest deeply in your development, and do
everything we can to make sure this is the single best work experience of your life. At Density, we are proud
to be an equal opportunity employer. We celebrate diversity, value our differences, and are committed to
creating an inclusive environment for all employees! Other than that, we believe in horizontal structure, zero
politics and we're offering -

 Create your own work schedule - No decided work hours

 No question asked Vacations
 Horizontal structure
 Health Cover
 ESOPs for all
 Self-development Academy - Sessions from experts/code, quant camps
 Free Medical Treatment for you and your family
 Sponsored Foreign trips
 Tech Gadgets to everyone
 Team outings, hobby clubs, celebrations, and parties

Departments of Density Exchange

There are several departments of Density Exchange but most of them works as a team. As example
Margin loan, operations and investment banking works together. On the other hand portfolio
management is fully supported by research department.

The whole organization structure is given below:

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 Investment Banking
& Research

Discretionary Portfolio Non-Discretionary

Management Portfolio Management

Finance & Operations &

Control Settlemnet

v Discretionary Portfolio Management (DPM):

Currently there are 4 types of account managed under Discretionary Portfolio Account. This team
consists of 6 members. These accounts are fully managed by the portfolio manager.

Investor cannot take decisions regarding buying new stock or selling existing stock, but investor
can check his portfolio when needed. Portfolio manager is also responsible for sending quarterly
portfolio report through email. As mentioned earlier, DPM has 4 products:

MaxCap

MaxCap is a personalized discretionary investment account designed for high net worth clients,
both individuals and institutions. Density Exchange, Portfolio Manager, will follow a disciplined
investment process and structured approach to build portfolio, tailored to specific needs and
constraints.

MaxCap account is ideally suitable for any individual having little or no experience of investing in
the capital market. MaxCap also allows experienced investors and institutions to achieve greater
sector and style diversification in their investment portfolios.

Key Features

 Minimum Investment Amount: $300

 Minimum Investment Horizon: 1 Year
 Management Fee: 2.50% p.a. on the value of the securities, this management fee will be
accrued per day basis and charged on a quarterly basis. This will be charged as follows and
show in the portfolio

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 Accrued fees and charges: Market value of the securities on that day*2.5% / 360
 Settlement Fee: 0.35% on the transaction value
 Early Exit Fee (within 1 year of investment): 0.50% on the withdrawal/closing amount Early
exit amount*0.50%
 Analysis and periodic review of individual risk profile and investment objectives.
 Make the best investment decision by the amount of money client is going to give.
 Reconstruct the portfolio when market risk is high.
 Risk control and portfolio performance reviews on a regular basis.
 Periodic reporting of the portfolio and financial status.
 Portfolio Manager will adopt a clear and transparent investment process in terms of portfolio
composition, stock selection, trade execution, monitoring and rebalancing.

Portfolio Advisory Service

"Portfolio Advisory Service" is the specialized expert investment advisory arm of Density
Exchange. It is a value-added service offered to our esteemed clients who seek to a high-quality
portfolio management advisory and research support. Now, Density offers you this bountiful basket
of expert services as your Derivative Investment Advisor.

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 Profit Loss sharing Scheme
By the name of this account it is easily understood that Density shares the profit or loss
with the client. Normally this sharing rate is client 70:30 Density. This account actually
shows that how good they are in portfolio management.

Key Features
 Year-end profit sharing opportunity.
 Skilled professional service at the minimum cost.
 Tax rebate opportunity for individuals.
 Profit and loss will be shared will be proportionally.

 Investment Banking and Research (IBR):

This department does two major works of Density Exchange, research on capital market
and issue management. This team comprised of 5 members. They do the research and
pass the findings to the Managing director of Density, who then carefully examine the
finding and pass along the findings to the debarment who manages portfolio.

 Operations and Settlement:

Operations and Settlement is a supporting department for the 3 Functional department

mentioned above. This department has 4 members. This department carries out the
account opening process and delivers the documents that clients often request. Also, at
the end of every day they synchronize trade data of client’s portfolio with the data send
by brokers.

 Finance and Controls:

This department is also a supporting department which consists of 5 members. As all

the money from the clients is deposited in the bank, this department has a huge
responsibility. They see out all the transactions of Density that happens in the bank.
They also prepare quarterly and yearly budget which is then passed to the Managing
Director of Density Exchange.

Portfolio Management Services

Portfolio Management is the primary work of Density Exchange. All other department
is working as a supporting wing of portfolio management. As example Research
Department, they work as a supportive department. They show the portfolio manager

15
where to invest. Portfolio management takes the decisions where to invest and when to
buy or sell. He is also responsible if the value of portfolio falls too much.

Duty towards Client:

 Send the portfolio through email.
 Answer to the Quarries
 Tax advice
 Provide Tax Certificate
 Buy and Sell
 Change Investment when necessary
 Provide Transaction Statement
 Frequent Communication

Chapter-3
My Job Description
16
 Job Description (Weekly Journals)

Week 1

What Have I Done and Learned:

Commencing my internship at Density Exchange on July 3, 2023, marked the initiation of a
transformative professional journey. Nestled in the vibrant city of Bengaluru, I found myself
stationed at the company's headquarters, assuming the role of a Capital Market Analyst
Intern. The inaugural day kicked off with an insightful orientation program, during which our
roles, responsibilities, and the ethical code of conduct for the internship were delineated. This
foundational session set the tone for a purposeful and disciplined internship experience. In the
realm of portfolio management, I encountered a pivotal distinction between Non-
Discretionary and Discretionary approaches. Non-Discretionary portfolio management
involves individualized account management for each client, utilizing their BO accounts.
Conversely, the Discretionary approach consolidates funds into an omnibus account managed
by portfolio managers, allowing for standardized portfolios across clients. The latter
necessitates the creation of tailored products/services, accommodating clients' unique risk and
return preferences. Guiding me through this intricate landscape, my supervisor, Arjun Naik,
the Head of Discretionary Portfolio Management, played a key role in my introduction to the
company's structure. Additionally, I had the privilege of being acquainted with Prakash
Jamatia, the Managing Director of Density Exchange., and other team members. An integral
aspect of my first week involved familiarizing myself with the company's policies and
corporate culture. The congenial environment fostered by supportive seniors underscored the
organization's commitment to the learning and development of interns. This initial period laid
the groundwork for what promises to be a rich and rewarding internship experience at
Density Exchange. As I navigate through the dynamic landscape of capital markets, I am
eager to contribute meaningfully to the team while absorbing the wealth of knowledge this
internship opportunity offers.

Week 2

What Have I Done and Learned:

In my first week, I focused on getting to know how things work in the office and what my job
involves. The second week was also a learning experience for me. During this time, my main
task was to understand different products and how to trade in the derivative market. I've been
learning about the derivative market, which is a way of trading financial contracts based on
the future value of assets. In this process, I got to know about various tools that are like
digital helpers for handling cryptocurrencies. Wallets, which are like digital safes, can be

17
either physical devices such as Ledger Nano S or online apps like Coinbase. They keep my
digital keys safe and secure. I also got introduced to online platforms that act like virtual
marketplaces where I can buy, sell, and trade different cryptocurrencies. To keep track of my
digital money, I've started using portfolio trackers like Block folio, which give me real-time
updates on how well my cryptocurrencies are doing. Beyond the tools, I've learned some
basics about cryptocurrencies. They use something called blockchain technology, which is
like a decentralized and secure digital ledger. This means there's no central authority
governing these currencies. I also found out about the concept of tokens, which are like
digital assets built on different blockchain platforms. Learning about cryptocurrency is an
ongoing journey because the landscape is always changing. I'm excited to keep learning and
staying updated on the latest happenings in this ever-evolving space.

Week 3

What Have I Done and Learned:

The third week was mainly about learning about the documentation requirement of ‘Easy
Invest’ and ‘Max Cap”. The ‘Easy Invest’ is now the most popular product in DPM. As a
result, a lot of application forms for ‘Easy Invest’ account come daily in the office. For this
reason, I was tasked to learn about the documentation requirement of the product. The
documents those were required for the ‘Easy Invest’ and ‘Max Cap” account is given
below:
 The applicant must have 2 passport size pictures and the signature of the applicant
must be on the back of the pictures.
 In case of single account there must be a nominee. One picture of nominee must be
provided with signature of the nominee on the back of the picture.
 In case of joint account nominee is optional.
 The applicant must provide NID for verification. If the applicant does not have NID
then the applicant can provide photocopy of Passport for verification.
 NID of nominee is also needed for verification. If the nominee does not have NID
then they can give Passport for verification.
 If the applicant is service holder then they must provide visiting card or any other
information that verifies their employment.
 A cheque leaf / Bank Statement/ Bank Certificate.
 If the applicant is business holder, then they must provide trade license of their
business.
 Know Your Customer (KYC) form that gives the details of client’s source of fund.

18
These are the documentation requirement for opening ‘Easy Invest’ and ‘Max Cap’
account. So, from this week I was given the responsibility to see whether all the
documentation requirements are given and all the information are given in the forms.
Then I have to also maintain a data of all the new forms to track and keep information
of the forms.
As this week was the end of the month also the end of the Quarter 2, lots of accounts
were coming in. I and the other intern were in too much pressure in this week due to
lots of accounts. After we checked the documentation, we sent the file to the Operation
department where they input the data and open the accounts.

Week 4 (1st- 5th October)

What Have I Done and Learned:

The fourth week was nothing different from the third week. Since I have learnt about
the document requirements I was tasked to oversee the documents and the forms. The
challenges I had faced during this task are given below:
 Lot of files had pictures of applicants without their signatures in the back.
 Some applicants had given only one picture.
 Some files did not have nominee pictures.
 Some files did not have NID or Passport verification of the nominee.
 Some applicants which are service holder did not give their visiting card for their
employment verification.
 Some applicants which have business did not give trade license for prove.
 Relationship Managers did not fill up the Know Your Customer (KYC) section.
 Some files did not have signatures in FATCA which is an information section in the
form about the citizenship of the client.
These were some of the notable problems or challenges I had to face while checking the
forms and the documents in this week. Although my main responsibility was to check
the documents and files of ‘Easy Invest’ and ‘Max Cap’ I was also given the
responsibility to handle the problems of the documents. The ways these problems were
handled are given below:

19
 First, I give input in the excel database and write the documents that did not come
with the files and the other problems associated with it.
 Then I report to Mr. Muyeed or Mr Abir about the problems of the files. They are
the people who are tasked with maintain connection with the relationship managers.
 If the relationship manager was present while checking the files then I had the
authority to directly notify the relationship manager about the missing documents in
the files.
 If the file had major problems in documents and information then I was instructed
to keep the file to myself until the problems are rectified by the relationship
manager.

Me and the other intern, Mainul, were also given the authority to call the relationship
manager and asked them to collect the missing information and documentation.
This week, we were under lots of pressure too. DPM department sends portfolio
statement to clients after each quarter through email. As this week was the first week
after the end of Quarter 2, lots of phone calls were coming telling us they did not
receive the portfolio statement. I learned that this was a common problem after each
quarter due to the IT problem. So, we had to note down their query and after the end of
each day we passed the notes to Operation department where they sent the email
individually.
Week 5 (8th- 12th October)

What Have I Done and Learned:

During this week, I was assigned to some new responsibility along with documentation
checking and answering to the queries of the clients through phones. I was given to
access to a software they use to maintain Easy Invest accounts. They call the software
‘Rasalas’. ‘Rasalas’ is the software that is used to make profiles for the approved ‘Easy
Invest’ account holders. For each product separate software are used like for ‘Max Cap’
software named ‘MBank’ is used. First, I went through the whole software to
understand what type of information I can get. The software is designed in such a way
that after the creation of accounts all the information can be taken through that
software. Acknowledgements are automatically created from the software. The
software atomically updates the number of accounts it has and some of its basic
information. The software was designed in such a way so that one can find any kind of
information regarding the ‘Easy Invest’ account holders. To create a profile there are
basically three steps Account Input, Account Setup and Cash Collection part. In
account input all the basic information like name, address, e-mail, mobile and bank
information are inputted in to the system. In account set-up information like the tenure
and monthly installment of the clients are inputted. In cash collection, the entry of
cheque or cash collection for the opening of account are made. In Account Input there

20
 are again two parts. First the basic information and the other part is Customer Relatives.
In this part we put the information of the nominee.
I was asked to learn about the software because of three reasons. Firstly, so that I can
print out the acknowledgement statement if any RM of a client’s come and ask for it.
Secondly, occasionally I was given the task from operation department to input and
open the Easy Invest account. Finally, so that I know about client’s info and status.
This information was asked by the DPM team members frequently. So, to help them I
was given access to the “Rasalas”.
The second new responsibility I was given was to prepare a document called Mandate setup
or DDI (Direct Debit) form which is available in the ‘Easy Invest’ forms. This Mandate
page is the most important documents in the ‘Easy Invest’ form. Clients sign this form so
that DPM is authorized to pool the monthly EMI from client’s respective bank account
through direct debit. This mandate form is filled up by Mr. Muyeed and then sent to
IDLC’s partner bank Standard Chartered Bank (SCB). SCB then take the necessary steps
and pool the fund from the client’s bank account on every 7th of the month for the rest of
the tenure that a client signed up for. So, I was given the task to tear the Mandate page from
the account form and then pass it to Mr. Muyeed who then filled it up and sent it to the
bank.
During this week, I had to learn these new things and was feeling the pressure of
working in a corporate world a bit. I was told by Mr. Muyeed that next week I will be
asked to learn some new things again which will increase my responsibility a bit more.

Week 6 (15th- 19th October)

What Have I Done and Learned:

During this week I had to perform a new task, as one of the employees from operation
was on leave. Along with checking the documentation of account opening form,
answering to client’s queries, printing out documents and sending them to the interested
parties., I had to input the account opening information in the ‘Rasalas” software.
After an account opening form was received, I or the other intern checks the
documentation. If any documents or necessary items were missing it was solved by the
other intern. Once the account form was ready for input, I started the Account Input
process. In this process basic information like the applicant’s name, mailing address,
father & mother’s name are required. Then I must input information like NID number,
E-TIN number, Passport Number. The next part was inputting bank information, which
was taken from the photocopy of the cheque leaf. Information like the account name,
bank name, branch, account number and routing number are required to complete the
whole processes. In my part bank input is the vital part since through this information
Accounts and Finance department will pull funds from the applicant’s account every
month. So, if I put a wrong input then it could be a problem. But the good thing is that

21
after every step, one has to take approval from any senior of our department. Hence,
after I complete the final step I have to select an approval. Then the selected approver
will check all the information I have inputted and will approve it if it is correct and if it
is not correct then he will give back to me to rectify the mistake. This system reduces
the chance of any big mistake in the input. The next two steps of opening an account,
Account setup and Cash collection, is carried out by the senior employee from DPM
and Operation department respectively.

Week 7 (22th- 26th October)

What Have I Done and Learned:

My work responsibility has not changed much in this week. I checked the
documentation of the account opening forms, answered to clients’ queries, make
essential documents from the ‘Rasalas’ software and occasionally input basic
information in the Rasalas to open new accounts. But I have been also given some other
responsibilities. In the ‘Easy Invest’ account opening form there are two pages which
are important. One is the Insurance signature paper. If the applicants are interested to
take insurance, then they have to sign in that paper. If they are not interested, then they
will not sign in the paper. The option to take insurance is optional. The insurance is on
some basic medical facilities and have only a premium of Tk.74 per year. The
insurance is given by Green Delta Life Insurance Company. Another page is the
Mandate or DDI page. This page is the most important page in the form. As stated in
my earlier journals that every month IDLC Investment will automatically pull the
monthly investment (EMI) of the clients from their respective bank accounts. So, in
order to do that we need all the bank information and client’s signature to create an auto
debit system. Information like the bank account name, bank name, branch name,
routing number are needed in the mandate or DDI page. So, my responsibility was to
separate the two pages from the account form. First, I had to see whether they will take
insurance or not. If the applicant is taking insurance, then I have to separate the paper
from the form and if the applicant does not want insurance then I do not separate the
page. There have been some forms where the applicants ticked the box that they want
insurance but had no signature in the page or the applicants did not tick the box but had
a signature in the page. For both the circumstances my responsibility was to call the
relationship managers to confirm the clients’ stance on the insurance. Then I checked
the mandate page and check carefully whether all the information in the page is correct.
I compared the information with the bank statement provided by the clients’. If a
problem is identified in this page, then I contact Muyeed Bhaia who then contacts the
clients for the confirmation of the bank information. After separating the mandate page
from the form then we print the necessary information, as mentioned earlier, by using
Rasalas. After printing and checking them again we send the mandate pages to our
partner bank Standard Chartered Bank and they take the necessary steps to set up an
auto debit system with the respective banks.

22
 I needed to be very careful while working with the mandate forms. This is a very
sensitive issue for the DPM department and I was surprised that they trusted me to
handle this matter. I tried to do by best and they asked me to do this procedure on every
Wednesday, so that they can send the mandate form to the Standard Chartered Bank on
Thursday.

Week 8 (28th October- 2nd November)

What Have I Done and Learned:

This week I haven’t been given any new job responsibilities. As usual I answered to
client’s queries, made essential documents for clients and relationship managers (RM)
and checked the documentation process of the account opening forms of both Easy
Invest and MaxCap accounts. However, lots of Easy Invest account forms were coming
during the first three days of the week. And there is a reason behind it.
You see, there is a campaign running by the DPM department known as “Lucky7”.
This campaign is like extra incentives for the RM to bring more Easy Invest accounts.
To be eligible for this campaign a RM must bring at least seven Easy Invest account in
one month. Then the top seven RM, according to who brings most accounts, are
rewarded by financial incentives. The RM who brings the most account will get
8000TK worth of Prize bond and the RM who comes seconds gets prize bond worth of
7000tk. In this way the top seven RM are rewarded every month. As this was the last
week before October month ends, the entire RM were bringing lots of accounts so that
they could win the campaign. That’s why there was lots of account coming in this
week. Easy Invest accounts were coming from all the IDLC branches around the
country. Sometimes documents were missing so I had to make calls to the RM to gather
the document as soon as possible. There was a rush in doing works in the first few days
of the week. The result of the “Lucky7” will be announced in the next week and the
RM will be rewarded in the following week.
In addition to the work I did, I was given access to another software name “MBank”. This
software contains client’s information, necessary documents like Tax Certificate,
Portfolio Statement, Transaction statement and Acknowledgement report of the all the
IDLC Investment’s products and services. “Rasalas” contained some of the information of
Easy Invest but “MBank” contained information of every products and services offered by
IDLC Investments.

Week 9 (5th November- 9th November)

What Have I Done and Learned:

23
I haven’t got to do anything new or learned anything new this week. However, the
pressure of work I usually do was very high. This was because of the “Income Tax
Fair”, which was going on this week. According to the Tax Law of Bangladesh, there is
a 25% tax rebate on the amount that is invested in the capital market of Bangladesh. As
fund from the DPM department are invested in Capital market, DPM department
provide Tax Certificate to the clients who asked for it. As this was the week of “Income
Tax Fair”, almost every other client was asking for the Tax Certificate. Many of the
clients already got that Tax Certificate before when DPM department emailed them on
July 2017 but many of the clients were asking for it again. Thus, to satisfy the clients
we had to give them the Tax Certificate again. Tax Certificate was given for the period
of 1st July 2016 to 30th June 2017. Along with the tax certificate, Transaction and
Portfolio statement were given as a supporting document. Transaction statement had
records of all the activities that took place during that period and Portfolio Statement
had the value of all the stocks as at 30th June 2017. So, we had to print these
documents, took signature of the Assistant Manager of DPM, Mr Nayem Uddin,
manually check if all the values were correct, then scan those documents before
emailing or sending it to the clients. In this week I and Mainul (another Intern of DPM)
had to make around 200 Tax Certificate!! Along with my usual work of answering to
client’s queries, making Acknowledgment report for relationship managers (RM) and
checked the documentation process of the account opening forms of both Easy Invest
and MaxCap accounts, I had to make those Tax certificate. And this is why the pressure
was so high this week. I think this week I finally got the taste of how it is like to work
in Corporate World.

Week 10 (12th November- 16th November)

What Have I Done and Learned:

This week was just a usual week at work. I literally did nothing new this week at office,
just the usual duties that were assigned to me. I answered to client’s queries through
phone, made essential documents for clients and relationship managers (RM) and
checked the documentation process of the account opening forms of both Easy Invest
and MaxCap accounts, occasionally inputted account opening information in the
“Rasalas”.

Although, I was told to go to a potential client’s office which was near my home. They
were supposed to open 2 Easy Invest Account; each has an EMI of TK3000. So, I went
to their office and they wanted to know how we operate and what do we do with their
money. I answered them, and they looked convinced and happy with my answer. I took
this opportunity and proposed them to increase their EMI to Tk5000. After telling why
an increased EMI will give them an extra edge they looked convinced and agreed to
increase both of their EMI to Tk5000. When I told the story to the Bhaias at the office
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they seemed happy and so was I. This is the first time I meet a client face to face. I was
nervous at first because if I say anything wrong I might give them a bad impression
about IDLC. Despite that it was a successful meeting for me.
Week 11 (19th November- 24th November)

What Have I Done and Learned:

During the first 3 days of this week I just did my usual work that I have been assigned
to do since the start of my internship. I answered to client’s queries through phone,
made essential documents for clients and relationship managers (RM) and checked the
documentation process of the account opening forms of both Easy Invest and MaxCap
accounts, occasionally inputted account opening information in the “Rasalas”. But in
the last 2 days I was given an extra task to perform.
As I mentioned in some of my previous journals, Easy Invest account holder can
choose to get insured by Green Delta Insurance by paying a yearly premium of Tk74.
As I have noticed, most of the account holder chooses this option. This insurance
package insures the account holder against accidents leading to death or loss of any
organ. Account holder who chooses this option can get up to Tk 1 lac if their claim is
valid. I was asked by the fund manager of DPM, Nayeem Bhaia, to find out the entire
account holder who chose to get the insurance in the last 2 quarter. So, I used the
“Rasalas” software and the insurance policy paper sent by Green Delta to find out the
account number who chooses to take insurance option. This was not as easy as it
sounds. There were cases where there were 2 or 3 different people with the same name.
In those cases, I had to match the address that was written in the policy paper against
the address in the “Rasaals”. This was the only way to be sure which person took the
insurance if they had the same name. Thus, in those scenarios I had to check manually.
After working till very late for 2 consecutive days, I was able to do what I was asked to
do. When the list was the ready we sent the list to the Finance and Accounts
department. They made a bill for those all those account holders and sent a cheque to
Green Delta Insurance. While working with this insurance stuffs, I got to use some
excel formulas that I hardly used before like Pivot table, Midpoint etc.

Week 12 (3rd December – 7th November)

What Have I Done and Learned:

As this was my last week of internship, I had lots of work to do. I answered to client’s
queries through phone, made essential documents for clients and relationship managers

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(RM) and checked the documentation process of the account opening forms of both
Easy Invest and MaxCap accounts, occasionally inputted account opening information
in the “Rasalas”. In the last week, DPM department had a meeting about their products.
In that meeting they decided to increase the minimum investment from TK 1 lac to TK
5 lac for MaxCap. Because of this decision, lots of RM was calling to know why this
decision was taken. So, there was an extra pressure because of that.
In this week I also had to meet 2 clients from GrameenPhone. They wanted to talk
about Easy Invest and MaxCap and were interested to open accounts. So, I was sent
there to talk about the products. After pitching them about the products they decided to
go for Maxcap, as they thought it was a best way to invest in capital market, without
being directly in contact with the market. Besides doing all those work I had to show
and teach the new interns all the work that I have been doing during this internship. I
showed them everything to know about the two software that I worked with, “Rasalas”
and “MBank”. I also taught them the documentation process of account opening forms,
along with all other works that I was assigned to do.
This was my first experience into the corporate world. It was a unique experience as I
learned about the corporate culture. The amicable environment in the office made it
easier for me to work and feel at home. My supervisor has helped me a lot during this
time. He was always open for help whenever I needed to know something. Hopefully
this experience will help me in my future corporate life.

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