Quotation #2101

Date: 14 August 2023 Cross Skills Virtual Assistants, LLC

Valid Until: 21/08/2023 1603 Capitol Avenue
Customer ID: 21 Suite 413 #3843
Cheyenne, WY USA 82001

Shoaib Alam | Financial Controller

James White Drinks
7350 E Progress Pl
Suite 100, Greenwood Village, CO
80111, USA

DESCRIPTION quantity price total

Amazon VA 20 $20 $400

Accounting VA 20 $20 $400

Shopify Development 20 $30 $600

Marketing Plan Development 1 $1600 $1600

If you have any questions concerning this Subtotal: $3000

quotation, please contact Gustav Schaffer
at hello@thecrossskills.com
Sales Tax: $120

Others: $0

Total: $3120

Thank you for your business!

Please confirm your acceptance of this quote:

Signature over printed name Date signed

Virtual Assistance Services

Scope of Work:
Ecommerce VA (Amazon)
Reach out to Amazon Support for all cases of claims,
reimbursement, and refund
Coordinate with Amazon Support for all backend settings of
Seller Central
Coordinate with Amazon Support for all brand and product-
related issues
Coordinate with suppliers and merchants regarding
logistics, supplies, and manufacturing concerns
Respond to all customer service concerns
Manage and organize all data related to products, reporting,
and ad-hoc tasks
Report all concerns to the team and the brand manager
Availability within UK and US business hours

Accounting VA
All accounting-related concerns
Software update/migration/setup
Report all issues and potential concerns
Research and provide actionable steps to resolve issues
and potential concerns
Administrative tasks related to e-commerce business
accounting
Availability within UK and US business hours

Cross Skills Virtual Assistants, LLC

1603 Capitol Avenue
Suite 413 #3843
Cheyenne, WY USA 82001
Virtual Assistance Services

Scope of Work:
Shopify VA
Setup to Launch tasks including:
Account setup
Themes and Design
Payments and Invoicing
Product Uploads, inventory listing, and management (with Amazon
VA's help)
Integration with advertising and marketing platforms
Report all issues and potential concerns
Provide actionable steps to resolve issues and potential concerns
Execute suitable integrations for the store’s requirements
Coordinate with the brand’s creative and marketing teams
Conversion Rate Optimization
Availability within UK and US business hours

Marketing Plan Development

A 1 Year plan will be developed for the brand

Market Research
Target Market
Product
Competition
Mission Statement
Market Strategies
Pricing, Positioning, and Branding
Budget
Marketing Goals
Duration of Services

Thank you for your business!

Please confirm your acceptance of this Scope of Work:

Signature over printed name Date signed

Cross Skills Virtual Assistants, LLC
1603 Capitol Avenue
Suite 413 #3843
Cheyenne, WY USA 82001
Terms and Guidelines

Management and Coordination:

Hiring an individual Cross Skills Team member provides access to our
whole team as a resource for the client.
All VAs will have dedicated chat support rooms with the client
All projects will have dedicated ClickUp Folders and Dashboards which
will be accessible to stakeholders and help to manage tasks, monitor
productivity, and encourage team collaboration.
Clients will have access to Webwork for timesheet reporting.

Rates and Payment Terms

Retainer Invoices are sent within 10 days before the 1st of the month and
are due 5 days before the start of the month
Hours that are in excess of the retainer hours are billed together with the
next retainer invoice
Unconsumed hours will be accumulated for up to 3 months
We advise adjusting the agreed retainer hours if they are not exhausted
for the past three months. We may also consider pausing billing until
there's only 1 month's worth of retainer hours provisioned
Rates are to be discussed with the dedicated manager for the project
Any bonuses are paid in full to the VA
Buyout contracts are possible. We take this as a positive response to the
quality of work and training of our team members. Please reach out for
further information.
Discussion of payments has a zero-tolerance policy and automatically
forfeits any remaining retainers for all contracts with the client.

Cross Skills Virtual Assistants, LLC

1603 Capitol Avenue
Suite 413 #3843
Cheyenne, WY USA 82001
Terms and Guidelines

Work Hours and VA Priveledges

Our VAs are independent contractors and are in contract with CSVA
The work hours and time zones should be established during the
contract draft but are still flexible to accommodate any changes in the
role in which case a new contract can be created.
Work hours can not be more than 40 hours a week unless strictly
communicated and agreed upon between the freelancer and the client
and distributed more than 5 days a week.
Holidays, Leaves, and other non-working days are communicated on a
monthly basis
Emergency / Unforeseen out of office requests should be
communicated within 24 hours before the expected work schedule

Cross Skills VA Guarantee

If, at any point, a VA is not meeting the deliverables, we reserve the
privilege to assign a different VA to the client to ensure work quality
with minimal to 0 disruptions in the workflow.
Our team members have been personally verified and checked by our
security and legal teams.
Client testimonials and client progress may be used as a case study
for training and marketing purposes of CSVA per the client's approval
while still protecting a client's privacy.

Thank you for your business!

Please confirm your acceptance of these terms and guidelines:

Signature over printed name Date signed

Cross Skills Virtual Assistants, LLC

1603 Capitol Avenue
Suite 413 #3843
Cheyenne, WY USA 82001