590-A-Mp-060!4!2013 Aesthetic Therapy Supervision PDF

STANDARD KEMAHIRAN PEKERJAAN KEBANGSAAN
(NATIONAL OCCUPATIONAL SKILL STANDARD)
AESTHETIC THERAPY SUPERVISION

LEVEL 4
JABATAN PEMBANGUNAN KEMAHIRAN

KEMENTERIAN SUMBER MANUSIA, MALAYSIA
TABLE OF CONTENTS
No. Contents Pages
Standard Practice
1 Introduction i – ii
2 Occupational Structure iii – iv
3 Description Of Competency Level v
4 Malaysian Skill Certification vi
5 Job Competencies vi
6 Working Conditions vi
7 Employment Prospects vii – ix
7.1 Malaysian Market
7.2 International Market
Training, Industrial / Professional Recognition, Other Qualifications and
8 ix
Advancement
9 Sources Of Additional Information ix – x
9.1 Local
9.2 International
10 Acknowledgement xi
Committee Members For Developtment Of Standard Practice (SP),
11 Competency Profile Chart(CPC), Competency Profile (CP) And xii
Curiculum Of Competency Unit (CoCU)
12 Competency Profile Chart (CPC) xiii
13 Competency Profile (CP) 1 – 26
14 Curriculum of Competency Unit (CoCU)
• Aesthetic Legislative Compliances Assurance 44 – 62
• Aesthetic Operational Administration 48 – 64
• Aesthetic Operation Budget Control 63 – 83
• Aesthetic Specialised Therapies 84 – 101
• Aesthetic Human Resources Professional Development 102 – 113
• Aesthetic Business Administration 114 – 124
• Aesthetic Sales and Marketing 125 – 142
• Aesthetic Services and Product Packages Promotion 143 - 153
15 Training Hour Summary 154
STANDARD PRACTICE
NATIONAL OCCUPATIONAL SKILLS STANDARD (NOSS) FOR;

AESTHETIC THERAPY SUPERVISION
LEVEL 4
1. INTRODUCTION
1.1 Occupation Overview
Aesthetic Therapy Supervision is a branch of health wellness and beauty practices

which focuses on satisfying the aesthetic desires and goals of customers with high
quality treatments. Aesthetic Therapy Supervision comprises the essential skills and
ability of operating salon and supervising beauty industry personnel such as
aesthetician. The primary elements of the supervisory skills cover legislative
compliances, safety, operational processes, operation budget control, aesthetic
specialised therapy, human resources professional development, business
administrations, sales and marketing and optionally is aesthetic service and product
packages promotion. The main attribute needed for a beauty professional
supervisor is a good sense of aesthetics, creative mind and a liking for people of all
ages. They should possess good business sense and the ability to express oneself
easily. Knowledge of different languages is an asset in this field.
Benefits may includes helping personnel in ensuring compliance of aesthetic

statutory and regulatory legislation, aesthetic operation is being carried out
efficiently and systematically so that the services recommended to the clients will be
delivered in the most efficient and economical way, budget expenditure in aesthetic
operation within allocated budgets as per financial plans, providing specialised
therapy in order to rejuvenate, enhance or maintain clients aesthetic appearance,
optimizing the current staff competencies as to ensure they are capable of carrying
out the task given, ensure aesthetic business is administered efficiently and
systematically, improving the business performance and hence increase the
company revenue and personnel be able to publicise the Services and Product
packages in the most effective, visible approach as to increase company business
performance.
This document covers the competency standards of Aesthetic Therapy Supervision

(Level 4) that is currently gaining popularity in the beauty industries. There is a high
demand for skilled personnel at supervisory level as the industry is developing
rapidly and the supply of talents is lacking. Based on the 10th Malaysian Plan i.e. to
increase number of knowledge workers, the needs to create the pool of talented
supervisors for the Beauty Therapy industry is in high demand.
i
1.2 Justification and Rationale of NOSS Development
In response to the requirements to develop flexible, dynamic and responsive NOSS

package, and also to fulfil the needs in provision multi tasking and multi skilling
personnel in Beauty Industry for Level 4, a session was conducted to revise the
current NOSS (MP-060-4 : Aesthetic Assistant Manager) which is developed in
2011.
This was due to the current demands of the Aesthetic Therapy Supervision, it
anticipated future regulatory and statutory body requirements in order to enhance
and maintain the competency of the skilled personnel in the field of Aesthetic
Therapy Supervision.The NOSS document shall be used as a basis for training and
assessment by training providers in Malaysia. With the demand of skilled workers in
this field, there is a need for the industry to produce quality, professional, well-
trained and certified supervisors to fill the demand in the country. The certified
supervisors should be responsible, friendly and efficient in performing task to
administer and supervise salon operation which will eventually be recognised
globally. Having a competent workforce will announce Malaysia as a centre of
excellence in the region and help towards investment in the country as such the
Ministry of Domestic Trade, Co-operatives and Consumerism has already produce
guidelines for beauty industry in order to increase professionalism and to prevent
the occurrence of unwanted incident within the beauty industries, encourage the
practitioners to adhere to good practices when providing services or when
administering treatments and enhance consumer protection against improper
practices in the beauty industry.
1.3 Training programme pre requisite
The pre-requisite for the enrolment of this course is as below:

i. Sijil Kemahiran Malaysia (SKM) Level 3 (Aesthetic Therapy Services) and,
ii. Minimum of Three (3) years working experiences, preferably in supervisory
work level in the Cosmetology industries and;
iii. Be able to calculate, read and write in Bahasa Malaysia and/or English
and/or other languages will be advantage and;
iv. Must be physically, emotionally and mentally fit and
v. Computer literate
ii
2. OCCUPATIONAL STRUCTURE (OS)
Aesthetic Therapy Supervision (Level 4) personnel come under sub-sector Cosmetology. Figure 1.1 and 1.2 show the structured career path and
area of Aesthetic Therapy Supervision (Level 4) personnel.
SECTOR MEDICAL & PHARMACEUTICALS
SUB
COSMETOLOGY
SECTOR
AREA BEAUTY THERAPY NAIL ARTISTRY MAKE-UP ARTISTRY
L5 AESTHETIC MANAGER NOT AVAILABLE NOT AVAILABLE
L4 AESTHETIC SUPERVISOR NOT AVAILABLE NOT AVAILABLE
L3 AESTHETIC THERAPIST NAIL ARTIST MAKE-UP ARTIST
L2 AESTHETICIAN NO LEVEL MAKE-UP ARTIST
L1 BEAUTICIAN NO LEVEL NO LEVEL
Figure 1.1 Occupational Structures of Aesthetic Therapy Supervision for Sector Medical & Pharmaceuticals in Malaysia
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OCCUPATIONAL AREA STRUCTURE
SUB
COSMETOLOGY
SECTOR
AREA BEAUTY THERAPY NAIL ARTISTRY MAKE-UP ARTISTRY
L5 AESTHETIC THERAPY MANAGEMENT NOT AVAILABLE NOT AVAILABLE
L4 AESTHETIC THERAPY SUPERVISION NOT AVAILABLE NOT AVAILABLE
L3 AESTHETIC THERAPY NAIL ARTISTRY MAKE-UP ARTISTRY
L2 NO LEVEL MAKE-UP ARTISTRY

BEAUTY THERAPY
L1 NO LEVEL NO LEVEL
Figure 1.2 Occupational Area Structures (OAS) of Aesthetic Therapy Supervision for Sector Medical & Pharmaceuticals in Malaysia
iv
3. DEFINITION OF COMPETENCY LEVELS
3.1 Level Of Competency And Definition Stipulated JPK
The NOSS is developed for various occupational areas. Candidates for certification must
be assessed and trained at certain levels to substantiate competencies. Below is a
guideline of each NOSS Level as defined by the Department of Skills Development,
Ministry of Human Resources, Malaysia.
Malaysia Skills Certificate Level 1: Competent in performing a range of varied work

(Operation and Production Level) activities, most of which are routine and
predictable
Malaysia Skills Certificate Level 2: Competent in performing a significant range of

(Operation and Production Level) varied work activities, performed in a variety of
contexts. Some of the activities are non-routine
and required individual responsibility and
autonomy.
Malaysia Skills Certificate Level 3: Competent in performing a broad range of

(Supervisory Level) varied work activities, performed in a variety of
contexts, most of which are complex and non-
routine. There is considerable responsibility and
autonomy and control or guidance of others is
often required.
Malaysia Skills Diploma Level 4: Competent in performing a broad range of

(Supervisory Level) complex technical or professional work activities
performed in a wide variety of contexts and with
a substantial degree of personal responsibility
and autonomy. Responsibility for the work of
others and allocation of resources is often
present.
Malaysia Skills Advanced Diploma Competent in applying a significant range of

Level 5:(Managerial Level) fundamental principles and complex techniques
across a wide and often unpredictable variety of
contexts. Very substantial personal autonomy
and often significant responsibility for the work
of others and for the allocation of substantial
resources features strongly, as do personal
accountabilities for analysis, diagnosis,
planning, execution and evaluation.
v
4. MALAYSIAN SKILL CERTIFICATION
Candidates after being assessed and verified and fulfilled Malaysian Skill Certification
requirements shall be awarded with Malaysia Skills Diploma for Level 4.
5. JOB COMPETENCIES
The Aesthetic Therapy Supervision (Level 4) personnel must be competent in performing the
following core competencies:
• Aesthetic Legislative Compliances Assurance
• Aesthetic Operational Administration
• Aesthetic Operation Budget Control
• Aesthetic Specialised Therapies
• Aesthetic Human Resources Professional Development
• Aesthetic Business Administration
• Aesthetic Sales And Marketing
Optionally, the Aesthetic Therapy Supervision (Level 4) personnel should competent in

performing the following elective competencies:-
• Aesthetic Services And Product Packages Promotion
6. WORKING CONDITIONS
6.1 Working environment
Generally, the Aesthetic Therapy Supervision personnel work under similar operating
hours as other members of the cosmetology organization/company. However, they may
also work in shifts or overtime. People working full-time in these occupations may work
more than 40 hours a week. This often includes evenings and weekends, when beauty
salons and spas are busiest. . Aesthetic personnel either work for an employer or can be
self-employed in a variety of environments such as wellness centres, salon, health
centres, health farm, recreation and centres. Most beauty salons are stand-alone
facilities, but some may be located in hotels, cruise ships, and department stores.
The Aesthetic Supervision personnel is accountable and responsible for his/her own work
and the team performance since this will reflect industries image and reputation. They are
expected to work within their operational scope and ethics that portray their
professionalism. They should keep abreast of new developments technology and global
trends in the industry in order to excel in the rapidly changing health and wellness sector.
vi
6.2 Issues Related To Area of Work
Aestheticians and those in related occupations usually work in clean, pleasant

surroundings with good ventilation since the client’s comfort is of the utmost importance.
Good health and stamina are important because these workers must stand a great deal.
Prolonged exposure to some chemicals may be hazardous and cause irritation, so
special care must be taken when working with these chemicals. Personnel in this field
also required to adhere to safety and security procedures, statutory/regulatory bodies’
requirements in order to protect self and public rights as their job scope involve in
maintaining human health and wellness.
7. EMPLOYMENT PROSPECTS
7.1 Malaysian Market
The IMP3 leverages upon the strengths and capabilities of existing industries and the
country’s resources as well as its experiences of the previous plans, adjusted to reflect
developments and opportunities in the global, regional and domestic environments. With
this in mind, emphasis is given to technological upgrading, attracting and generating
quality investments, developing innovative and creative human capital and integrating
Malaysian industries and services into the regional and global networks and supply
chains. The Malaysian economy is targeted to grow at an average of 6.3% YOY during
the entire IMP3 period (2006-2020) after having expanded an average of 4.6%YOY from
1996-2005. (Third Industrial Master Plan -IMP3)
The outlook for beauty and personal care in Malaysia remains favourable, with the
majority of categories expected to show healthy growth in volume and constant value
terms over the forecast period. The development of the entire market will continue to be
underpinned by economic improvements, increasing image consciousness among
Malaysian consumers and the growing influence of international beauty and fashion
trends. At the same time, new launches and marketing activities will help to sustain
growth in volume and constant value sales for individual product categories. In particular,
several categories are expected to benefit from the introduction of new added value
products that offer multiple functions or advanced formulas for more effective results, as
well as from the launch of new gender- and age-specific products. High profile advertising
campaigns that feature local and international celebrities and improvements in
distribution via health and beauty retailers’ chains will also bolster the development of
individual product categories.
Calculating job prospects for people working in the beauty sector is always somewhat of
a gamble: after all, whenever an economic downturn hits, luxury goods and services are
always amongst the first areas to be hit the hardest, and it is a simple fact that the
industry depends upon clients with a certain level of disposable income in order to
survive. However, this having been said, the number of beauty salons and day-spas that
can be found in so many of the towns and cities is a testament to the fact that the beauty
vii
industry is also one of the oldest and most established areas of work: after all, as long as
there are humans, we will want to look and feel healthy and at our best, and this is a very
real need that the beauty industry serves. Therefore, if you do manage to find yourself
work in this sector and get a foot on the ladder of beauty therapy, your prospects for a
long and varied career should be good. If, for example, anyone that willing to undertake
one of the various different training opportunities available to you on one of the many part
time courses that are offered by colleges and educational institutions throughout the
country, you will gain the skills necessary to further your career whilst still maintaining
your current position. As your skill-set and level of experience increase, you might find
yourself able to branch out into management, whether as a middle-manager or,
eventually, the owner of your own business. At this point, of course, the sky is the limit in
terms of your prospects, as the expansion of your salon will only be limited by the custom
that you can find for yourself and your employees through advertising or word-of-mouth.
http://www.sooperarticles.com/careers-articles/career-management-articles/beauty-
therapy-job-prospects 7/4/2013 11.00am
Other related occupations related to employment opportunities in this field are:

• Beauty Consultants
• Electrologist
• Cosmetologist
• Aestheticians
• Traditional Spa Operators
• Trainers/Lecturers
• Fitness Instructors
• Personal Coaches
• Beauty product Specialist
• Specialized Therapists
• Physical Therapists
• Occupational Therapists
• Health Work Consultants
• Health and Wellness Art Supervisor
• Wellness Educators
• Wellness Integration Coordinator
• Wellness Program Coordinators
Other related industries related to employment opportunities in this field are:
• Education
• Tourism
• Fashion and Image
• Health and Wellness (inclusive SPA)
viii
7.2 International Market
There is a potential for our personnel to work in overseas by looking at the demands and
trends of employment opportunities internationally. Subject to licensing in various
countries, there is an opportunity to seek employment abroad.
8. TRAINING, INDUSTRIAL/PROFESSIONAL RECOGNITION, OTHER

QUALIFICATIONS AND ADVANCEMENT
The candidate should be able to demonstrate good communication skills and have a certain
amount of creative flair. As for career advancement, most competent Aesthetic Therapy
Supervision personnel learn their craft on the job. They are trained either via apprenticeship
programmes/internship programme or through On-The Job training in the workplace. They
usually begin as the Beauty Therapist or beauty coordinator/supervisor, and gradually
enhance their skills as they gain experience. Job enlargements and enhancements may
increase their chances of career advancement within the organization. Thus with additional
informal training/on-going on the job training, certification, mentoring and coaching, this
experience competent Beauty therapist or beauty coordinator/supervisor can be advanced to
become Aesthetic Executive and Manager. For example, short courses such as computer
application training programme to enhance their competency levels to upgrade the skills level
of the personnel in Beauty Therapy industry.
9. SOURCES OF ADDITIONAL INFORMATION
9.1 Local
• Malaysian Beauty Therapy Association

33, Jalan Kenari 22,
Bandar Puchong Jaya,
Puchong, Selangor,
Malaysia
Tel: +(60)-(3)-80758333
• Malaysian Association of Cosmetologists

31, 5th Flr,
Jln PJU 1/41,Block D1,
Petaling Jaya, Selangor,
Malaysia.
Tel: 603-7806 5629
Email: macs@go4hc.com
ix
• Malaysian Association Of Wellness & Spa (MAWSPA)
23-2, Subang Business Centre,
Jalan USJ 9/5Q,
Subang Jaya,
47620 Selangor Darul Ehsan
Tel: +603 8023 4528
Fax: +603 8023 0830
Email: support@mawspa.org
• National Pharmaceutical Control Bureau (NPCB)

Biro Pengawalan Farmaseutikal Kebangsaan
Lot. 36, Jalan Universiti,
46200 Petaling Jaya,
Selangor Darul Ehsan
Tel: +603-7883 5400
• Ministry of Domestic Trade, Co-operation Consumerism,

Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan
No 13, Persiaran Perdana,
Presint 2,
62623 Putrajaya,
Malaysia
Tel: 603-8000 8000
Fax: 603-8882 5762
9.1 International
• Comité International d'Esthétique et de Cosmétologie (Zurich) (CIDESCO)

website: info@cidesco.com
• International Therapy Examination Council (UK) (ITEC )

website: www.itenworld.co.uk
Email: infor@itecworld.co.uk
• City & Guilds, London (C & G)

Email: centresupport@cityandguilds.com
• Confederation of International Beauty Therapy & Cosmetology (CIBTAC)

Email: enquiries@cibtac.com
x
10. ACKNOWLEDGEMENT
The Director General of DSD would like to extend his gratitude to the organisations and
individuals who have been involved in developing this standard.
i. Pn Norlisa Lee Abdullah (Hann Consultant Network)

ii. Dato’ Kalthom Ithnin (Faceworks Clinic)
iii. Datin Norsiah Haji Mahadi (Norz Beauty House Sdn Bhd)
iv. Pn Evelyn Tea (Beaulab Sdn Bhd)
xi
11. COMMITTEE MEMBERS FOR DEVELOPMENT OF STANDARD PRACTICE (SP),
COMPETENCY PROFILE CHART (CPC), COMPETENCY PROFILE (CP) AND
CURRICULUM OF COMPETENCY UNIT (CoCU)
AESTHETIC THERAPY SUPERVISION LEVEL 4
PANEL EXPERTS
Pengarah Urusan
1. Puan Norulnaha Binti A. Razak Nu'della Malaysian Holistik Spa
Bandar Baru Bangi, Selangor
Pengarah Urusan
2. Puan Joyah Binti Abd. Rashid La Joise Industries (M) Sdn Bhd
Klang, Selangor
Pengarah Urusan
3 Learn to Relax Beauty
Puan Normah Binti Babjee
Bistari Dekota, Jalan Teknologi 3/9 PJU 5
Kota Damansara, Selangor
Chief Principal
4. Madam Alice Gan Sook Wah Clara International Beauty Group Malaysia
Kuala Lumpur
Chief Executive Officer
5. Puan Rabunah Binti Awang Estera Beauty International
Shah Alam, Selangor
Beauty Consultant
6. Miss Jowie Soo Li Keng JS Beauty Consultancy,
Petaling Jaya, Selangor
Business Operation Manager/Beautician
7. Mr. Sivalingam Muttiah Redeess’s Beauty Centre
Klang, Selangor
Manager
Pusat Rawatan Kecantikan & Spa
8. Puan Awanis Musa
Wellness Connections Sdn. Bhd.
Bandar Baru Bangi, Selangor
FACILITATOR
9. Pn. Siti Salmah Binti Mohd Nor Adz Aquaridz Sdn. Bhd.
DOCUMENTOR
10. Cik Nurul Huda binti Daud Adz Aquaridz Sdn. Bhd.
xii
COMPETENCY PROFILE CHART (CPC)
SUB SECTOR COSMETOLOGY
JOB AREA BEAUTY THERAPY
NOSS TITLE AESTHETIC THERAPY SUPERVISION
JOB LEVEL FOUR (4) JOB AREA CODE MP-060-4:2013
COMPETENCY COMPETENCY UNIT
AESTHETIC
AESTHETIC AESTHETIC AESTHETIC
LEGISLATIVE
OPERATIONAL OPERATION BUDGET SPECIALISED
CORE COMPLIANCES
ADMINISTRATION CONTROL THERAPIES
ASSURANCE
MP-060-4:2013-C01 MP-060-4:2013-C02 MP-060-4:2013-C03 MP-060-4:2013-C04
AESTHETIC
AESTHETIC
HUMAN RESOURCES AESTHETIC SALES
BUSINESS
PROFESSIONAL AND MARKETING
ADMINISTRATION
DEVELOPMENT
MP-060-4:2013-C05 MP-060-4:2013-C06 MP-060-4:2013-C07
AESTHETIC
SERVICES AND
PRODUCT
ELECTIVE PACKAGES
PROMOTION
MP-060-4:2013-E01
xiii
COMPETENCY PROFILE (CP)
Sub Sector COSMETOLOGY
Job Area BEAUTY THERAPY
Noss Title AESTHETIC THERAPY SUPERVISION
Level LEVEL 4
CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
1. Aesthetic Legislative Aesthetic Legislative Compliance 1. Study aesthetic legislative 1.1 Aesthetic product and services
Compliance Assurance MP-060- Assurance competency unit is an requirements identified in accordance with
4:2013- activity to assure the implementation company business objective and
C01 of salon operation complies to beauty beauty industry guidelines.
industry guideline, code of ethics and 1.2 Scope of legislative compliance
regulatory/statutory bodies to be complied identified in
requirements. accordance with industry
requirements.
The outcome of this competency is to 1.3 Industry and government
ensure compliance of aesthetic aesthetic regulations interpreted
statutory and regulatory legislation so according to service
that business/services can be requirements.
operated legally. 1.4 State, local and other regulatory
requirements regarding health,
The person who is competent in safety, security and
Aesthetic Legislative Compliance environmental to be complied
Assurance should be able to identified according to business
comprehend regulatory/statutory nature.
requirements and beauty industry 1.5 Policies and procedures related
standards and guidelines. She/he to client services are in place to
should be able to study aesthetic comply with legal obligations
legislative requirements, organize reviewed according to business
implementation and documentation requirements.
on legislative compliance, monitor
legislative requirements compliance,
1
motivate staff on compliance with 2. Organize implementation and 2.1 Licenses for business operation,
legislative requirement, evaluate documentation on legislative beauty services and premises
compliance of legislative requirements compliance required by any relevant
and prepared legislative compliance regulatory bodies obtained and
report. displayed and be visible to the
client/public.
2.2 Adequate and suitable structural
items and facilities for services
offered provided.
2.3 Financial implication (agreement
fee/ local authority licensing
fee/permit of signboard) handled
in accordance with industry
requirements, company policy
and legislative requirements.
2.4 Legal document submission
arranged in accordance with
legislative requirements.
2.5 Legislation documentation and
records compiled and stored
according to documentation
procedure.
3. Monitor legislative 3.1 Safe, clean, well maintained and

requirements compliance healthy premises assured in
accordance with environmental,
safety, and health rules and
practices.
3.2 Audit on conformance of
Standard Operating Procedure
(SOP) executed as per audit
schedule in accordance with
company policies.
2
3.3 Standardised approaches to
legislative compliance proposed
according to company plan.
3.4 Assurances on legislation
compliance followed up
according to project
requirements.
4. Motivate staff on compliance 4.1 The consequences of non-

with legislative requirements compliance relating to scope of
legislation briefed to staff using
language and materials suited to
their levels of experience,
learning styles and individual
needs.
4.2 Importance and better
understanding of legislative
obligation promoted to staff and
clients according to company
policy and beauty industry
guidelines.
4.3 Compliance strategies used to
encourage compliance with
legislation, policies and
guidelines in accordance with the
situation at hand.
4.4 Responses to staff and client
enquiries about the legislative
requirements of the workplace
provided in a timely, consistent
and constructive manner.
3
5. Evaluate compliance of 5.1 Conformance and non-
legislative requirements conformance in audit results
reviewed.
5.2 Inadequacies in workplace
procedures which may contribute
non-compliance addressed
promptly and in accordance with
company/organisational
procedures.
5.3 Rectification/remedial action on
inaccuracy, inadequacies and
discrepancies identified and
documented.
6. Prepare legislative 6.1 Non-conformance/ conformance

compliance report and rectification/ remedial actions
compiled In accordance with
organisational policy and
procedures.
6.2 Reporting format identified
6.3 Legislation compliance reports
produced based on audit results
in accordance with
documentation procedure.
6.4 Status of legislation compliance
notified to superior according to
reporting procedure and
company policies.
4
2. Aesthetic Operational Aesthetic Operational Administration 1. Study aesthetic operational 1.1 Product and services offers
Administration MP-060- competency unit are the activities to requirement identified in accordance with
4:2013- administer the operation of Aesthetic client requirement and beauty
C02 services based on the planning in industry guidelines.
accordance with Standard Operating 1.2 Hygiene, Health, Safety,
Procedure. Environmental and Security
requirements interpreted
The outcome of this competency is to 1.3 Operational budget requirements
ensure all aesthetic operation is being identified in accordance with
carried out efficiently and operation planning.
systematically so that the services 1.4 Operational resources
recommended to the clients will be (manpower, machine/ equipment,
delivered in the most efficient and materials, money, etc.) and
economical way. company asset identified based
on business operation plan.
The person who is competent in 1.5 Operational facilities setup such
Aesthetic Operational Administration as ambiance, lighting, etc.
should be able to comprehend entire checked in accordance with
salon operations in accordance with services requirements and
Standard Operating Procedure (SOP). industry guidelines.
She/he should be able to study 1.6 Operational documentations
aesthetic operational requirement, identified.
establish operational documents,
administer operational expenditure 2. Establish operational 2.1 Company documentation and
budget, organize operational documents reporting procedure prepared/
activities, monitor operational produced in accordance with
activities implementation, administer company policies.
operation work area maintenance, 2.2 Health, safety and security
and prepare operational practices administration report
administration performance report. produced for auditing purposes.
2.3 Incidental report prepared and
submitted to superior.
2.4 Logistic documentations
5
developed in accordance with
documentation procedures and
inventory system.
2.5 Facilities and service area
maintenance documents
prepared in accordance with
services requirements.
2.6 Consent form formulated,
formatted and documented in
accordance with legislative
requirements and company
policies
3. Administer operational 3.1 Operational expenditure budget

expenditure budget obtained from superior.
3.2 Allocation Operational budget
and expenses (staff benefits and
legislation fee infringement,
utilities, etc) disbursed in
accordance with company
financial planning.
3.3 Aesthetic expenditure budget
(workforce, operating, utilities,
etc.) documented and notified to
superior for approval.
4. Organize operational activities 4.1 Client appointments and

requirements reviewed in
accordance with client service
charter.
4.2 Resources (manpower,
equipment, materials, money)
6
availability and readiness
confirmed based on services
offered and client requirements.
4.3 Services schedule produced
based on client requirement and
salon capacity/capability.
4.4 Operation meeting conducted
based on meetings plan
4.5 Quality controls implemented in
accordance with Standard
Operating Procedure.
4.6 Pest control services engaged
in accordance with hygiene,
health and safety requirements.
4.7 Waste management handled in
accordance with environmental
rules and regulation.
4.8 Salon security measures
exercised according to fire&
rescue department guidelines,
company emergency plan and
Standard Operation Procedures
(SOP).
5. Monitor operational activities 5.1 Service area and storage

implementation condition (tidiness &cleanliness)
monitored according to services
requirements in accordance with
Health, Safety and Environmental
regulation.
5.2 Consumable materials (non
hazardous) stored according to
company inventory system (e.g.
7
Last in First Out (LIFO)) and
company policy/product
requirements.
5.3 Quality services assured to
meet client comfort and
satisfaction in accordance with
client service charter and
company policies.
5.4 Client services records, profiles
and database maintained and
safely stored
manually/electronically in
accordance with client policies
and confidentiality act.
5.5 Operational (Service level,
expenses, client services, etc.)
improvement plan proposed to
superior in accordance with
business objective.
5.6 Housekeeping and maintenance
activities implementation
monitored.
6. Administer operation work 6.1 Salon facilities (ambiance,

area maintenance lighting, ventilation, etc.),
equipment and tools functionality
and operability confirmed.
6.2 Workplace organization method
(eg. 5S) and standardized work
procedure followed in
policies.
6.3 Work area maintenance activities
8
documented in accordance with
Standard Operating Procedure.
7. Prepare operational 7.1 Operational administration

administration performance records compiled.
report 7.2 Operational performances and
achievement determined in
objectives.
7.3 Performances results confirmed
based on previous records.
7.4 Report on operational
administration performances
formatted and prepared in
accordance with reporting
procedure.
7.5 Operational administration
performance results notified to
superior.
3. Aesthetic Operation Aesthetic Operation Budget Control 1. Study aesthetic budget control 1.1 Expenditure budget obtained.
Budget Control MP-060- competency unit is to control financial requirement 1.2 Expenses items (operations,
4:2013- activities. utilities, overhead, advertising &
C03 promotion, etc.) identified
The outcome of this competency unit 1.3 Budget control components
is to ensure budget expenditure in identified in accordance with
aesthetic operation within allocated company financial plan.
budgets as per financial plans. 1.4 Supplies to be used identified in
accordance with service
The person who is competent in requirements.
Aesthetic Operation Budget Control
should be able to comprehend 2. Monitor budget expenditure 2.1 Proposed budget expenditure
expenditure within the allocated (workforce, operating, etc) is
9
budget of salon operations in confirmed in accordance with
accordance with Standard Operating operational plan.
Procedure. She/he should be able to 2.2 Budget expenditure utilization
study aesthetic budget control monitored in accordance with
requirement, monitor budget financial management and
expenditure, monitor inventory control, company policies.
monitor business cash flow and 2.3 Expenditure activities reported
account, monitor business insurance to superior.
coverage, establish counter 2.4 Future budget required in
measure/corrective action and operation proposed to superior
prepare budget control activities for operation budget planning.
report.
3. Monitor inventory control 3.1 Inventory control requirements
checked in accordance with
company policies.
3.2 Stock takes plan reviewed in
accordance with inventory
schedule.
3.3 Stock control audit assured in
system.
3.4 Inventory form and work
procedure disseminated to
personnel in charge.
3.5 Complete and correct work order
assured according to services
requirements.
3.6 Improvement inventory process
and system proposed to
superior.
4. Monitor business cash flow 4.1 Cash management programme

and account identified in accordance with
10
financial plan.
4.2 Cash flow management
procedure followed in
accordance with cash flow
management requirements.
4.3 Cash flow transactions
recorded.
4.4 Business/account transactions
documented.
4.5 Account recording system
(manually/electronic accounting
system) utilised in accordance
company policy and accounting
system.
5. Monitor business insurance 5.1 Insurance policy plan identified

coverage in accordance with insurances
5.2 Insurance policy provider
identified in accordance with
insurances services requirements
5.3 Insurability risk categorised in
accordance business
requirements
5.4 Policies coverage reviewed in
accordance with business
requirements and insurance
policies contracts.
6. Establish counter measure/ 6.1 Control measure for checking

corrective action inaccuracies and discrepancies
identified.
6.2 Rectification/remedial action on
11
inaccuracy & discrepancies
executed/proposed to
superior/authorised personnel.
6.3 Key critical areas addressed
and reports produced in
procedure.
7. Prepare budget control 7.1 Budget control records

activities report consolidated in accordance with
reporting procedure.
7.2 Account closing status
confirmed.
7.3 Account transaction performance
notified to superior in accordance
with company policies.
7.4 Implementation of remedial
assured.
7.5 Improvement plan
recommended to
superior/authorised personnel in
policies and financial planning.
7.6 Report formatted and prepared
in accordance with reporting
procedure.
4. Aesthetic Specialised Aesthetic Specialised Therapies 1. Carry out consultation session 1.1 Client profile and service records
Therapies MP-060- competency unit is to provide reviewed in accordance with
4:2013- specialised aesthetic therapies such service requirements.
C04 as body/facial chemical peel and 1.2 Physical abnormalities/
current specialised therapy using irregularities identified in
latest technology. accordance with symptoms/
12
client requirements.
The outcome of this competency unit 1.3 Lifestyle programme package
is to rejuvenate, enhance or maintain (nutrition and diets, exercise,
aesthetic appearance. etc.) obtained in accordance
with client requirements.
The person who is competent in 1.4 Specialised therapies/Life style
Aesthetic Specialised Therapies programme consultations
should be able to comprehend executed in accordance with
Specialised Therapies to overcome consultation procedure, codes of
various concerns using latest ethics, confidentiality and beauty
technology available in the market in industry guidelines.
accordance with Standard Operating 1.5 Specialised therapy benefits and
Procedure. She/he should be able to implication identified in
carry out consultation session, accordance with client needs.
analyse client requirements, carry out 1.6 Remedial actions of lifestyle
specialised therapy preparation, carry programme consulted based on
out specialised therapy and provide the client condition and area
home care advice. concern.
1.7 Consultation findings
consultation procedure.
1.8 Services options and financial
implications explained to client
in accordance with in accordance
with client requirements and
beauty industry guidelines.
1.9 Client’s consent obtained and
company policy
2. Analyse client requirements 2.1 Client profiles and background

confirmed in accordance with
services procedure.
13
2.2 Services requested by client
confirmed in accordance with
client services charter and
services package.
2.3 Equipment, tools and facilities
condition and functionality
checked in accordance with
2.4 Codes of ethics on special
therapy/services determined in
accordance with beauty industry
guidelines.
2.5 Specialised therapies/Life style
programme recommended in
accordance with client concern
and legislative requirements.
3. Carry out specialised therapy 3.1 Personal health status

preparation confirmed.
3.2 Personal Protective Equipment
(PPE)/attire (plastic apron,
gloves, eyewear, etc.) prepared
in accordance with service
requirements
3.3 Clients prepared for therapy in
requirements and client condition
3.4 Work area organised in
requirements
3.5 Products, tools, equipment and
materials selected and arranged
in accordance with aesthetic
14
specialised therapy procedure.
3.6 Documents (consent form, check
sheet /checklist, etc.) to record
service status prepared.
4. Carry out specialised therapy 4.1 Specialised therapy services

(oxygen therapies, chemical peel
for skin care, etc.) confirmed
based on the client condition and
concerns.
4.2 Selected specialised therapy
services provided in accordance
with client needs and services
procedure.
4.3 Specialised therapy services
procedure and effects
explained to client
4.4 Codes of ethics during therapy
practised in accordance with
beauty industry guidelines.
4.5 Client comfort and satisfaction
assured based on feedback in
accordance with client needs.
4.6 Client reaction and after effect
responded in accordance with
type of specialised therapy and
service requirements
4.7 Survey form (feedback form,
enquires forms, questionnaire,
etc.) compiled in accordance
with survey objectives.
4.8 Client feedback results
summarised and concluded in
15
accordance with survey analysis
guidelines.
4.9 Client satisfaction results/data
reported to superior for further
action in accordance with
Standard Operating Procedure
(SOP).
5. Provide home care advice 5.1 Product and services after

therapy recommended and
advised.
5.2 Client liaised to follow up
product and services
effectiveness
5.3 Follow up appointment for next
services scheduled in
policies.
5.4 Home care client status and
feedback on product and
services to be applied obtained
and documented in accordance
with documentation procedure
5.5 Client services records updated
in accordance with
documentation procedure and
clients confidentially act.
5. Aesthetic Human Aesthetic Human Resources 1. Analyse human resources 1.1 Scope of work and workload
Resources Professional MP-060- Professional Development availability and capability identified in accordance company
Development 4:2013- competency unit is to develop the resources requirements.
C05 human capacity in order to optimise 1.2 Skill and competency gap
the available human resources. checked based on training needs
16
analysis.
The outcome is to optimize the current 1.3 Staff capability and capacity
staff competencies as to ensure they identified in accordance with
are capable of carrying out the task services requirements.
given in accordance with company 1.4 Human resources plan prepared
policies and labour law requirements. according to qualification and
experiences.
The person who is competent in
Aesthetic Human Resources 2. Evaluate staff performance 2.1 Staff performance evaluation
Professional Development should be programme schedule obtained.
able to comprehend company 2.2 Staff/subordinates evaluation
mission, vision and direction of the executed in accordance with
company, available resources appraisal plan.
(Human, Budget and Equipment) for 2.3 Evaluation performance results
current and future development. compiled in accordance with
She/he should be able to analyse appraisal procedure.
human resources availability and 2.4 Potential staff for promotion and
capability, organize personnel recognition identified and
professional development, evaluate recommended to superior.
staff performance, administer staff
career improvements and prepare 3. Organize personnel 3.1 Training needs analysis results
human resources development professional development compiled according to personal
activities report. development requirements.
3.2 Staff competency and skills gap
identified.
3.3 Staff development programme
designed.
3.4 Personnel professional
development administered.
3.5 Development programme for staff
arranged and effectiveness
assured in accordance with
company policies and labour law
17
requirements.
4. Administer staff career 4.1 Staff benefits, infringements,

improvements trainings, leaves, allowances,
medical, EPF, etc and
compensation provided in
accordance with Malaysian
labour law requirements.
4.2 Staff matters (complaint,
grievances, etc.) attended in
policies.
4.3 Succession programme
developed in accordance with
company succession plan.
5. Prepare human resources 5.1 Documentations on staff career

development activities report improvements compiled in
policies and documentation
procedure.
5.2 Staff performance evaluation
programme records compiled.
5.3 Staff welfare and matters results
assured.
5.4 Supporting documents attached
in accordance with
procedure.
5.6 Performances of human
resources development
18
reported to superior in
policies.
6. Aesthetic Business Aesthetic Business Administration 1. Analyse company business 1.1 Company profiles and
Administration MP-060- competency unit is to administer plan performance interpreted in
4:2013- aesthetic business operation. accordance with company goals.
C06 1.2 Services and products
The outcome of this competency unit specification identified in
is to ensure aesthetic business is accordance with services
administered efficiently and requirements.
systematically in accordance with 1.3 Strength, weakness,
regulatory/statutory bodies opportunities and threat of the
requirements, beauty industry companies reviewed in
guideline and Standard Operating accordance with business
Procedure. strategies.
1.4 Sales and marketing plan
The person who is competent in reviewed.
Aesthetic Business Administration
should be able to comprehend the 2. Administer business 2.1 Business administrative scopes
entire business operation of the administrative functions of work identified.
company. She/he should be able to 2.2 Business operation activities
analyse company business plan, administered in accordance with
administer business administrative beauty industry guidelines.
functions, monitor business operation, 2.3 Facilities and equipment utilized
carry out business operation review in accordance with services
and prepare business improvement requirement and manuals.
proposal. 2.4 Sales and marketing activities
executed as per proposed plan
3. Monitor business operation 3.1 Business performance is

reviewed based on past sales
achievements.
19
3.2 Returns on investment, profit and
loss (P&L), cash flow, breakeven
point of business determined.
3.3 Evaluation reports prepared in
accordance with reporting
procedure.
4. Carry out business operation 4.1 Documents on operation

review performance compiled in
accordance with documentation
procedure.
4.2 Operation review meetings
arranged in accordance with
company policies and business
plan.
4.3 Improvement revenue/income
sources and creative
sale/marketing activities
planned in accordance with
company target.
4.4 Operation performance status
and improvement plan
recommended to superior.
5. Prepare business 5.1 Business operation status and

improvement proposal future recommendations
recorded in accordance with
company policies.
5.2 Business opportunities created
based on market demand.
5.3 Salon and workforce upgrading
proposed to superior in line with
business improvement objective
20
5.4 Business improvement proposal
produced and submitted to
superior/ authorised personnel in
accordance with proposal writing
format and company policies
7. Aesthetic Sales And Aesthetic Sales And Marketing 1. Carry out market 1.1 Aesthetic therapy service
MP-060-
Marketing competency unit is to market and sell segmentation analysis segment identified in sourcing
4:2013- the services and products offered at business projection
C07 the salon. Through marketing activity 1.2 Types of retailing and promotion
the values and benefits of services strategies identified in sourcing
and products will be communicated to segment demands paradigm
the clients and sales will be actualised 1.3 Service segmentation procedures
as per company business strategy. formulated in allowing information
and action plan sort out
The outcome of this competency unit 1.4 Aesthetic therapy service
is to improve the business retailing and marketing
performance and hence increase the programme identified in sorting
company revenue. procedures of service retailing
1.5 Market feasibility study data
The person who is competent in compiled in allowing business
Aesthetic Sales And Marketing should strategies secure findings
be able to comprehend market 1.6 Product and service
segmentation, marketing strategies segmentation methodology and
and budget allocation. She/he should standard operating procedures
be able to carry out market checked in complying with
segmentation analysis, prepare sales business operation interest
and marketing plan, carry out sales
and marketing programme, conduct 2. Prepare sales and marketing 2.1 Types of salon service retailing
services and product launching, plan identified
evaluate sales and marketing 2.2 Service and products’ information
programme performance and prepare sort out
sales and marketing performance 2.3 Promotion activities for sales
21
report . projection organized
2.4 Service promotional package and
items sort out
2.5 Workmanship for service
promotion solicited
2.6 Service retailing and promotion
programme resources arranged
2.7 Service promotion plan draft up
3. Carry out sales and marketing 3.1 Salon service and products
programme benefit identified
3.2 Beauty treatment and charges
package determined
3.3 Salon service promotion activities
organized
3.4 Promotional and retailing process
of salon service and products
applied
4. Conduct services and 4.1 Services and product identified

product launching 4.2 Salon image advertising
programme integrated in
accordance with branding
requirements
4.3 Press releases on services and
product launching disseminated
to media (printing, electronic, etc)
in accordance with company
policy
4.4 Preparation and publicity
programme (salon brochures,
videos, photograph, films and
multimedia programme and direct
22
mail leaflets) identified
4.5 Positive assurance/testimonial on
product or services to consumers
provided
4.6 Product ambassador is selected
in accordance with marketing
strategy
4.7 Salon image and brand names
promoted through repetitious
advertisement
5. Evaluate sales and marketing 5.1 Product and services sales report
programme performance checked
5.2 Sales achievement checked in
accordance with sales target
5.3 Improvement plan on sales and
marketing programme
recommended
6. Prepare sales and marketing 6.1 Documentations on sales and

performance report marketing compiled in
policies and documentation
procedure.
6.2 Sales and marketing
performance evaluation
programme records compiled.
6.3 Supporting documents attached
in accordance with
procedure.
23
6.5 Performances of sales and
marketing reported to superior
in accordance with company
policies.
8. Aesthetic Services and Aesthetic Services and Product 1. Study services and product 1.1 Product and services packaging
MP-060-
Product Packages Packages Promotion competency unit packages requirements specification and benefits
Promotion 4:2013- is to promote aesthetic services and identified in accordance with
E01 product package to market. client needs, market trends/
demands and beauty industry
The outcome of this competency unit guidelines.
is to publicise the Services and 1.2 Target market/end users
Product Packages in the most identified.
effective, visible approach as to 1.3 Market demands interpreted
increase company business based on market trends and
performance. client requirements
(demographic/ psychographics).
The person who is competent in
Aesthetic Services and Product 2. Carry out services and 2.1 Product and services to be
Packages Promotion should be able product promotional packaged identified in
to comprehend market segmentation, packages accordance with market
business strategies, and promotion demands, client needs and
media within company capacity and product specification.
capability. She/he should be able to 2.2 Product suppliers/vendor
study services and product packages selected and liaised according to
requirements, carry out services and procurement procedure.
product promotional packages, carry 2.3 Packaging programme
out services and product branding and improvement customisations
prepare services and product (slimming, bridal, facial, etc.)
packages promotion report. executed in accordance with
sales projection, company policy,
seasons, and occasional
celebrations.
24
2.4 Packaged programme promotion
(flyers, magazine, vouchers, soft
payment offer, etc) identified in
accordance with sales target.
2.5 Packaged programme promotion
cost (advertising and promotion
(A&P), discounts, gift, etc)
identified and calculated.
2.6 Sales volumes (daily, monthly,
etc.) to be achieved estimated
based on the target sales.
2.7 Profit margin and packaged
programme price range
proposed to superior for approval
in accordance with sales target.
2.8 Clients’ appreciation and
feedbacks obtained and
analysed in order to determine
client acceptance
3. Carry out services and 3.1 Services and product branding

product branding requirements identified
3.2 Services and product branding
executed in accordance with
company business plan
3.3 Services and product brand
copyrights applied in
accordance with intellectual
property regulations.
4. Prepare services and product 4.1 Relevant document (programme

packages promotion report packages promotion, product
suppliers’ records) compiled
25
and organised in accordance with
4.2 Services and product packages
promotion status confirmed
4.3 Improvement plan and corrective
action recommended to
superior in accordance with
business target
procedure.
4.5 Results on services and product
packages promotion reported to
superior for further action.
26
CURRICULUM of COMPETENCY UNIT (CoCU)
Competency Unit Title AESTHETIC LEGISLATIVE COMPLIANCES ASSURANCE
The person who is competent in this competency unit shall be able to ensure compliance of aesthetic statutory and regulatory
legislation so that business/services can be operated legally. Upon completion of this competency unit, trainees will be able
to:-
• Study aesthetic legislative requirements
Learning Outcome • Organize implementation and documentation on legislative compliances
• Monitor legislative requirements compliance
• Motivate staff on compliance with legislative requirements
• Evaluate compliance of legislative requirements
• Prepare legislative compliance report
Prerequisite: None
Competency Unit ID MP-060-4:2013-C01 Level 4 Training Duration 210 Credit Hours 21.0
Attitude / Safety / Training Delivery
Work Activities Related Knowledge Related Skills Assessment Criteria
Environmental Hours Mode
1. Study aesthetic i. Company policies and 8 Lecture and i. Company policies
legislative guidelines such as: Discussion and guidelines
requirements • Company Principles listed and
(Objective, Vision, Assignment defined
Mission, Goal) ii. Fundamental of
• Documented Operating Beauty
Guidelines Salon identified in
• Standard Operating accordance with
Procedure (SOP) market
• Legality matters segmentations
• Mitigation plan iii. Legislative bodies
• Governing bodies listed and
27
(Board of Directors/ functions
Stakeholders/ specified
Management team/ iv. Legislative /
Authorised regulatory
Personnel) requirements
ii. Fundamental of defined
Operating Beauty Salon v. Services
such as: requirements
• Legality determined , listed
• Important and specifications
performance described in
metrics accordance with
• External Threats company policies
• Best Role Model
• Start-Up Cists
• Permits
• Sourcing Supply
• Must-Have
Technology
iii. Legislative bodies and
regulatory requirements
for beauty salon
operation such as:
• Permits/License
businesses:
- Ministry of
Urban
Wellbeing,
Housing And
Local
Government
- Fire And
Rescue
28
Department
Malaysia
- Local Council
• Beauty Industry
Guidelines:
- Ministry of
Domestic Trade,
Co-operatives
and
Consumerism
• Enforcement on
public health and
personnel
qualification
- Ministry of
Health
• Health , Safety and
Environmental Acts:
- Department of
Safety and
Health (DOSH)
- Department of
Environment
(DOE)
• Product and
Service Standards:
- Standards and
Industrial
Research
Institute of
Malaysia
(SIRIM)
- National
29
Pharmaceutical
Control Bureau
(NPCB)
- Forest
Research
Institute
Malaysia (FRIM)
iv. Service requirements
such as:
• Product and
Services Quality
• Machineries/
facilities/ equipment
manuals
• Waste disposal
• Legality
documentations
• Emergency, injuries
and risk (first aid kit,
evacuation area,
fire drills, etc)
i. Check company 24 Demonstration
policies and guidelines and
ii. Interpret fundamental Observation
of Operating Beauty Case Study
Salon and beauty Hands on
industry guidelines
iii. Check scope of
legislative
requirements
iv. Check legislative
bodies and functions
v. Interpret legislative
30
requirements
vi. Interpret service
requirements for
beauty salon operation
Attitude:
i. Resourceful in
sourcing beauty
industry
information and
requirements
ii. Details in
aesthetic data
finding
interpretation
iii. Meticulous and
detailed in
understanding
the brief and key
legislative
information
2. Organize i. Licenses and 16 Lecture and i. Licenses and

implementation and certification for Discussion certification for
documentation on business operation, business
legislative beauty services and Assignment operation, beauty
compliance premises such as: services and
• Business company premises
registration license determined and
• Local authority specified in
permits accordance with
• Personnel regulatory/
qualifications statutory bodies
31
ii. Type of facilities such requirements
as: ii. Adequate and
• Facilities: suitable structural
- Customer items and facilities
resting
Servicearea
area determined in
-- Rest room accordance with
Evacuation
- area/ Assembly local council
point if fire requirements
outbreak iii. Safety elements
• Structural items explained
- Emergency exit iv. Financial
door
Fire systems implication
-- No broken determined in
furniture accordance with
iii. Safety elements such operation
as: requirements
• Display and v. Legal documents
accessible First Aid listed, completed
Kit and compiled in
• Display signage at accordance with
designated area (no documentation
smoking area/ procedure,
emergency exit) company policies
iv. Financial implication and regulatory/
such as: statutory bodies
• Agreement Fee requirements
• Local Authority vi. Industry
Licensing Fee requirements,
• Permit Of company policy
Signboard and legislative
requirements and
procedure for
submission
32
v. Legal documentation followed
such as:
• Tenancy
Agreement /
Contracts
• Building Floor Plan
• Administrative
documentation such
as:
- Company
registration
- Company ‘s
Directors details
vi. Industry requirements,
company policy and
legislative requirements
and procedure for
submission (Local
authority, Ministry of
Health, Fire and
Rescue Department,
etc)
i. Obtain licenses for 32 Demonstration
business operation, and
beauty services and Observation
premises required by Case Study
any relevant regulatory Hands on
bodies
ii. Display licenses for
business operation
iii. Check structural items
and facilities for
services
33
iv. Compile legislation
documentation and
records
v. Arrange legal
document for
submission
vi. Store legal documents
and records
vii. Check financial
implication in business
operation
Attitude:
i. Adhere to
confidentiality
Acts.
ii. Accuracy in
completing
application form
iii. Systematic in
organizing
documents
3. Monitor legislative i. Salon location and 16 Lecture and i. Salon location and
requirements setup Discussion setup confirmed
compliance ii. Salon facilities , ii. Salon facilities,
equipments and Assignment equipments and
materials materials listed
iii. Current legislation, and functions
standards, codes of explained
practice and iii. Facilities &
agreements equipment
iv. Service/work flow condition and
34
charts functionality
v. Qualified and specified in
competent personnel accordance with
for relevant services beauty industry
vi. Safe, clean, well guidelines,
maintained and healthy company policies
premises iv. Current
vii. Environmental, safety, legislation,
and health codes of standards, codes
practices such as: of practice and
• First Aid in the agreements
workplace followed
• Safe design of v. Service/work flow
salon premises charts interpreted
• Waste disposal vi. Qualified and
management competent
• Work health and personnel for
safety risks relevant services
management specified
viii. Standard Operating vii. Safe, clean, well
Procedure (SOP) maintained and
ix. Legislation components healthy premises
such as: viii. Environmental,
• Acts and safety, and health
regulations codes of
• Codes of Practice practices assured
• Service standards in accordance with
x. Assurance on Standard
legislation compliance Operating
Procedure (SOP)
ix. Legislation
components
specified
35
x. Assurance on
i. Check salon location 34 Demonstration legislation
and setup and compliance
ii. Check salon facilities, Observation confirmed
equipments and Case Study
materials condition Hands on
and functions
iii. Identify relevant new
or changes of
legislation, standards,
codes of practice and
agreements
iv. Check service/work
flow chart
v. Check environmental,
safety, and health
rules and practices.
vi. Check conformance of
Standard Operating
Procedure (SOP)
vii. Propose standardised
approach to legislative
compliance
viii. Follow up assurance
on legislation
compliance
Attitude:
i. Ethical and
precise in
monitoring
legislative
compliances
Safety:
36
i. Adhere to safety
procedure and
requirements
during auditing
process
ii. Firm in enforcing
application of
PPE during
services
4. Motivate staff on i. Consequences of non- 8 Lecture and i. Consequences of

compliance with compliance relating to Discussion non-compliance
legislative scope of legislation relating to scope
requirements (company reputation, Assignment determined in
customer accordance with
dissatisfaction , company
damage to customer procedure
skin/body, profitability, ii. Consequences of
etc) non-compliance
ii. Language and specified and
materials suitability to explained to staff
their levels of staff iii. Suitability of
experience language
iii. Staff learning styles determined
and individual needs iv. Materias for
• Demonstrations briefing/ educating
• Role model staff listed and
• Mentor-mentee utilization
iv. Promote importance demonstrated in
and better accordance with
understanding of level of
legislative obligation experiences
37
v. Compliances strategies v. Staff learning
such as: styles determined
• Rewarding system in accordance with
• Best staff promotion company
and recognition requirements
i. Check consequences 24 Demonstration vi. Importance and
of non-compliance and better
relating to scope of Observation understanding of
legislation Case Study legislative
ii. Brief consequences of Hands on obligation briefed
non-compliance to Role play to staff in
staff accordance with
iii. Check language and company policy
materials suited to and beauty
their levels of industry guidelines
experience,
iv. Identify staff learning
styles
v. Promote importance
and better
understanding of
legislative obligation to
staff and customers.
vi. Explain compliance
strategies
vii. Attend staff and
customer enquiries
about the legislative
requirements of the
workplace.
Attitude:
i. Ensure
messages are
38
clearly conveyed
and clarified by
staff
ii. Highly self
esteem in
motivating staff
5. Evaluate compliance i. Conformance and non- 8 Lecture and i. Conformance and

of legislative conformance status in Discussion non-conformance
audit results in audit results
ii. Inadequacies in Assignment confirmed in
workplace procedures accordance with
iii. Legislative compliance operating
review such as: procedure and
• Audit scope regulatory
• Frequency /Audit requirements
Schedule ii. Inadequacies in
• Competency workplace stated
requirements iii. Legislative
• Methodology compliance review
• Results specified and
• Corrective Actions elaborated in
i. Review conformance 16 Demonstration accordance with
and non-conformance and company policies
in audit results. Observation iv. Legislation
ii. Address inadequacies Case Study documentation
in workplace Hands on compiled and
procedures which may recorded
according to
contribute non-
documentation
compliance.
iii. Initiate legislative procedure
compliance review for
39
salon operational
documentation
iv. Propose rectification/
remedial action on
inaccuracy,
inadequacies, and
discrepancies
v. Document
action/response on
non-compliance.
Attitude:
i. Detailed and
meticulous in
knowledge of
relevant updates
and strict follow-
up in ensuring
compliance
ii. Adhere to
regulatory
requirements
6. Prepare legislative i. Status of legislative 8 Lecture and i. Status of

compliance report compliance Discussion legislative
ii. Non-conformance & compliance
remedial actions Assignment confirmed
iii. Reporting format ii. Non-conformance
iv. Reporting procedure & remedial actions
v. Organizational compiled and
Charts/Hierarchy/ summarised
Authorised personnel iii. Report formatted,
40
i. Check legislative 16 Demonstration generated based
compliances status and on audit findings
ii. Compile non- Observation in accordance with
conformance & Case Study reporting
remedial actions Hands on procedure
documents/records iv. Organizational
iii. Follow reporting format Charts/Hierarchy/
iv. Produce legislation Authorised
compliance reports personnel
v. Report status of v. Legislation
legislation compliances
compliances to status reported to
superior/ authorised superior/
personnel. authorised
Attitude: personnel
i. Details and
meticulous in
preparing report
ii. Follow
company’s
reporting
procedure
41
Employability Skills
Core Abilities Social Skills

04.09 Prepare project / work plans 1. Communication skills
04.10 Utilise science and technology achieve goals 2. Conceptual skills
05.03 Allocate and record usage of financial and physical resources 3. Interpersonal skills
05.04 Delegate responsibilities and / or authority 4. Multitasking and prioritizing
06.08 Identify and analyse effect of technology on the environment 5. Self-discipline
6. Teamwork
7. Learning skills
8. Leadership skills
Tools, Equipment and Materials (TEM)
ITEMS RATIO (TEM : Trainees)

1. Computer with internet and peripherals 1:2
2. Office facilities (printer, fax machine, etc.) As per requirement
3. Beauty Industry Guidelines 1:1
4. Sample of work flow chart 1:1
5. Sample of company policies and various procedures manuals 1:1
6. Sample legislatives requirements and compliances checklist and report 1:1
7. Sample of service appointment books/list 1:1
8. Sample of operational plan 1:1
9. Sample regulatory/statutory bodies requirements list 1:1
42
References
REFERENCES
1. AC Beauty Lane Employee HandBook

2. Andy Bruce & Ken Langdon (2000). Project Management. ISBN 075132793X. Complete catalogue at www.dk.com
3. Dayna K. Kowata, N. D. L. Ac. Susan Samueli Center for Integrative Medicine University of California, Irvine.
4. Dr.Khaliq Ahmad (1994). Effective Business Management. ISBN 9839839128.
5. Drucker, Peter F. (1974). Management: Tasks, Responsibilities, Practice. New York, NY: Harper & Row. Pp. 864. ISBN 0060110929
6. Fred R. David (2001). Strategic Management : concept & cases, by Prentice-Hall, Inc., Upper Saddle River, New Jersey, 07458. ISBN 0130269956.
7. Guidelines For Beauty Industry, Ministry of Domestic Trade, Co-operation Consumerism
8. Guidelines on the Safe and hygienic practice of skin penetration September 2004; Department of Health. Available from
http://www.health.sa.gov.au/pehs/environ-health-index.htm
9. How to Implement Policies & Procedures, eHow.com http://www.ehow.com/how_5863818_implement-policies procedures.html#ixzzlp5m17781
10. Mohd Hizam Hanafiah, Azmi Abdul Manaf & Abdullah Sanusi Osman (2001). Pengurusan Strategik & Polisi Perniagaan. ISBN 9832155495.
11. Sabath Ann Marie, Business Etiquette: 101 Ways to Conduct Business with Charm and Savvy, Advantage Quest Pub. 9789833831883
43
Competency Unit Title AESTHETIC OPERATIONAL ADMINISTRATION
The person who is competent in this competency unit shall be able to ensure all aesthetic operation is being carried out
efficiently and systematically so that the services recommended to the clients will be delivered in the most efficient and
economical way. Upon completion of this competency unit, trainees will be able to:-
• Study aesthetic operational requirement
• Establish operational documents
Learning Outcome • Administer operational expenditure budget
• Organize operational activities
• Monitor operational activities implementation
• Administer operation work area maintenance
• Prepare operational administration performance
report
Prerequisite: Aesthetic Legislative Compliances Assurances
1. Study aesthetic i. Services and product 8 Lecture and i. Services and
operational offered such as: Discussion product offered
requirement • Facial services listed and benefits
• Body therapies Assignment explained
• Manicure ii. Aesthetic
• Pedicure operational
• Superfluous hair requirement listed
depletion/lightening and specified
• Make up iii. Beauty Industry
• Specialised guidelines defined
iv. Hygiene, Health,
therapies
Safety,
• Skin care (toner,
Environmental
moisturiser,
and Security
cleanser, etc)
defined
• Body therapy
44
lotions/cream v. Personal
ii. Aesthetic operational Protective
requirement (company Equipment (PPE)
business plan, financial are listed and
plan, resources, functions
Standard Operating explained
Procedure, etc) vi. Professional
iii. Beauty industry development
guidelines program listed
iv. Hygiene, Health, vii. Business budget
Safety, Environmental resources ,
and Security revenue,
requirements such as: company asset
• First Aid and capital
• Emergency expenditure
Response Plan specified in
(signage on accordance with
emergency exit) company financial
• Company planning
insurance coverage viii. Salon concept
• Waste Disposal and facilities
Management setup determined
• Pest Control in accordance
• Environment with service
Control (e.g. no requirements and
smoking area) beauty industry
v. Personal Protective guidelines
Equipment (PPE)
(apron, mask, gloves,
etc)
vi. Professional
development program
(on job training, in
house training,
refresher training, etc)
45
vii. Business budget
resources and revenue
viii. Company asset and
capital expenditure
(Office and Salon
equipments, Properties
/Premise /Outlet,
Facilities, Utilities, etc.)
ix. Salon concept and
facilities setup
(Traditional, Balinese
Contemporary, etc)
i. Check services and 16 Demonstration
product offered and
ii. Check aesthetic Observation
operational Case Study
requirement Hands on
iii. Interpret Beauty
Industry guidelines
iv. Interpret Hygiene,
Health, Safety and
Environmental
requirements
v. Review professional
development program
vi. Review business
budget resources ,
revenue and capital
expenditure
vii. Operational facilities
setup and concept
viii. Check operational
documentation
Attitude:
i. Resourceful in
46
searching
information
ii. Detailed and
meticulous in
understanding
client’s
background and
requirements
2. Establish operational i. Company policies and 8 Lecture and i. Company policies

documents procedures such as: Discussion and procedures
• Company are defined
Principles (Vision, Assignment ii. Source of
Mission, Goal) information
• Documented determined
Guidelines iii. Responsible
• Legality matters personnel team
• Mitigation plan and authorised
• Governing bodies personnel to be
(Board of Directors/ consulted
Stakeholders/ confirmed
Authorised iv. Authorised
Personnel) personnel on
ii. Source of information legal matter are
iii. Responsible team such consulted
as: v. Types of
• Legal personnel operational
• Internal staff documents listed
and functions
• External personnel
described
• Authorised
vi. Document format
personnel
identified
iv. Types of operational
vii. Operational
documents:
documents/
• Standard Operating
forms/checklist/re
Procedure (SOP)
47
• Inventory form port such as
• Incidental report Standard
• Health, safety, Operating
environmental and Procedure
security practices manual (SOP),
administration inventory form
report designed,
• Facilities and constructed and
service area drafted in
maintenance accordance with
checklist company policies,
• Consent form industry
• Logistic requirements and
beauty industry
• Consultation form
guidelines
• Budget
viii. Regulatory/
• Customer feedback
Statutory and
• Application form
legislative bodies
(staff leave,
requirements
appraisal, etc)
compliances
v. Document format such
confirmed
as:
• Electronic/softcopy
• Manuals/hardcopy
vi. Regulatory/Statutory
and legislative bodies
requirements
compliances such as:
• Safety and Security
permission for
business operation
• Premises licensing
application
• Payment
• Contracts with
48
vendor/ suppliers
- Lease
equipment
contracts
- Tenancy
agreements
i. Interpret company 16 Demonstration
policies and procedure and
ii. Check source of Observation
information Case Study
iii. Identify responsible Hands on
personnel team
iv. Consult authorised
personnel
v. Identify type of
documentations and
format
vi. Develop operational
documents/report/
checklist/forms
vii. Assure Regulatory/
Statutory and
legislative bodies
requirements
compliances
viii. Present proposed
document format to
superior
ix. Attitude:
x. Detailed in
outlining
documents
content
xi. Communicate
clearly with
49
authorised
personnel
xii. Adhere to
document
development
guidelines and
regulations
xiii. Clear and
systematic
documenting
information
3. Administer i. Company financial 16 Lecture and i. Company

operational planning (yearly Discussion financial planning
expenditure budget operational budget, determined and
revenue/ company Assignment specified
streaming income, ii. Budget operation
profit and lost and services
statement, etc) identified
ii. Budget operation and iii. Company
services (workforce expenses listed
activities, utilities, etc) and specified in
iii. Company expenses accordance with
(staff allowance, office budget allocation
& salon equipment, iv. Cash flow
iv. salary, EPF, medical documented in
benefits, legislation fee, accordance with
etc) cash flow
v. Cash flow (cash flow management
form, cash flow tools,
cash flow statement,
petty cash
receipt/bills/invoice,
etc)
50
i. Check company 30 Demonstration
financial planning and
ii. Check utilities billing Observation
iii. Distribute operational Case Study
budget expenses Hands on
iv. Allocate budget for
legislation fee
v. Record daily operation
cash flow
vi. Record petty cash
activities
vii. Report expenditure to
superior.
Attitude:
i. Ethical and
precise in
administering
operational
budget
ii. Honest in
handling petty
cash
4. Organize operational i. Customer appointment 16 Lecture and i. Customer need

activities and requirements Discussion and requirements
ii. Customer Services identified
Charter such as: Assignment ii. Schedule,
• Customer services manpower and
in meeting duties listed
customer iii. Type of services
expectation described based
• Transparency on customer
regarding Product needs and
& Services Benefits requirement
and Implication iv. Method and
51
• Reliability on technique of
services/program public relation
• Privacy & v. Waste
Confidentiality of management
Customer activities carried
Information out in accordance
• Public Relation / with plan
Corporate Culture vi. Waste disposal
iii. Schedule, manpower procedure
and duties followed
iv. Type of services vii. Pest control
offered services schedule
v. Services and product followed and
quality controls documented
vi. Waste management viii. Salon security
plan such as: measures and
• Waste disposal backup plan
procedure: carried out for
- Assembling incidental cases
waste in colour occurred
code container: confirmed
 Yellow –
Clinical
waste/
Sharp bins
 Red –
Infected
materials
 Black -
General
- Weigh the
waste
- Clinical Waste
Incineration
- General Waste
52
Dispose
vii. Pest Control services
viii. Salon security
measures such as:
• First Aid
• Emergency
Response Plan
(signage on
emergency exit)
• Company
insurance coverage
on fires and
burglary
ix. Security measures/
back up plan for
incidental cases
i. Identify customer 30 Demonstration
appointments and and
requirements Observation
ii. Comply to customer Case Study
service charter Hands on
iii. Supervise
subordinate’s work
activities and schedule
iv. Check company
available services
v. Execute waste
management plan
vi. Monitor pest control
services are on
schedule
vii. Comply to hygiene,
health and safety
requirements
viii. Review customer
53
feedback and
satisfaction
ix. Ensure salon security
measures and backup
plan for incidental
cases
Attitude:
i. Detailed and
systematic in
organizing
operational
activities
ii. Result orientated
and objective
driven
5. Monitor operational i. Work area / storage 8 Lecture and i. Work area and
activities tidiness and Discussion storage tidiness
implementation cleanliness and cleanliness
ii. Product storage Assignment confirmed in
system and procedure accordance with
iii. Type of consumable Hygiene, Health ,
materials such as: Safety and
• Skin care supplies Security
• Disposable requirements
materials (e.g. ii. Storage of
cotton, wet tissue) consumable
• Body therapy materials
lotions/cream inspected and
iv. Company inventory documented in
system accordance with
v. Customer record, product storage
profiles and database system and
vi. Assurance of quality operating
services procedures
54
vii. Customer feedback iii. Company
such as: inventory system
• Product suitability followed
• Customer services iv. Customer record,
• Customer profiles and
satisfaction database
(services, compiled,
treatment, product, summarised and
facilities) updated
viii. Operational activities v. Customer
improvement plan such feedback
as: responded
• Quality Service vi. Operational
Level, activities
• Customer Service, improvement plan
• Expenses, disseminated
• Facilities and vii. Operational
services upgrading improvement
• Business objective plan, facilities and
services
and target
upgrading plan
achievement
ix. Proposal format recommended
and reported to
i. Check tidiness and 20 Demonstration
superior
cleanliness of service and
area /storage Observation
ii. Check storage of Case Study
consumable materials Hands on
(non-hazardous)
iii. Determine company
inventory system
iv. Assure provision of
quality services
v. Maintain customer
record, profiles and
database
55
vi. Ensure operational
activities improvement
plan and remedial
action taken on
customer feedback
and response
vii. Conduct staff meeting
on operational
activities performance
viii. Propose operational
improvement plan to
superior
ix. Propose facilities and
services upgrading
plan
Attitude:
i. Posses analytical
mind set and able
to have bigger
outlook on
situation.
ii. Flexible and
adaptable to
changes in plan
6. Administer i. Salon facilities, 8 Lecture and i. Salon facilities

operation work area equipment, tools and Discussion and amenities
maintenance materials such as: listed
• Facilities (Beauty Assignment ii. Work area setup
Beds & Massage and concept
Tables, Body created and
Instruments, designed in
manicure tables, accordance with
pedicure chairs, service
etc) requirements
56
• Equipment (facial iii. Housekeeping
machines, salon and work
mats, trolley & organization
carts, waxing system (5S)
equipment, followed
sterilizers iv. Company work
• Tools (bowl, area maintenance
spatula, magnifying procedure
glass, etc) followed in
• Consumable accordance with
materials (cotton, company policies
• Tissue, shower cap and regulatory/
• inner attire, etc) statutory bodies
• Non -consumable requirements
items (various size
of towels, bed
cover, etc)
• Products (cleanser
milk, toner, liquid
soap, moisturiser,
serum, etc)
ii. Work area setup and
concept such as:
• Ambiance
• Room temperature
• Lighting
• Ventilation
• Materials / Props
• Odour
iii. Housekeeping and
work organization
system (5S) (
rooms/facilities
arrangement, record
57
keeping, filing system,
etc)
iv. Company policies
v. Company maintenance
procedure
i. Check salon facilities 20 Demonstration

and amenities and
ii. Ensure functionality of Observation
salon equipment and Case Study
tools Hands on
iii. Check work area
setup and concept
iv. Check housekeeping
and 5S system
implementation
v. Monitor maintenance
activities and
procedures
Attitude:
i. Ethical and be
firm in ensuring
work area
maintenance
ii. Adhere to hygiene
and health
standards at all
time
Safety:
i. Adhere to safety
regulations t all
time
58
7. Prepare operational i. Document /records of 8 Lecture and i. Document
administration operational activities Discussion /records of
performance report ii. Improvement plans operational
status Assignment activities gathered
iii. Operation performance and information
results such as: summarised
• Monthly operation ii. Improvement
achievement plans status
• Legality determined and
requirements proposed to
• Capital Expenditure superior
• Expenses/budget iii. Operational
expenditure administration
• Closed performance
sales/number of results listed ,
customer concluded and
iv. Operation improvement reports generated
plan such as: in accordance
• New technology with reporting
/innovation format
• Rectification/ iv. Authorised
remedial action on personnel
short term informed in
countermeasure accordance with
• Further action on reporting
long term procedure
rectification to be
taken by
management
v. Reporting format
vi. Organizational Chart /
Authorised personnel
vii. Reporting procedure
59
i. Compile documents/ 20 Demonstration
record of operational and
activities Observation
ii. Check Improvement Case Study
plans status Hands on
iii. Analyse operational
performance results
iv. Determine reporting
format
v. Produce operational
administration
performance reports
vi. Report operational
status to related
authorised personnel
vii. Follow reporting
procedure
Attitude:
i. To have a
professional work
ethic when
reporting status to
superior
ii. Detailed and
meticulous in
preparing report
60

6. Teamwork
7. Learning skills

2. Office facilities (Internet, Telephone, Fax machine, printer) As per requirement
4. Sample of work flow chart 1:1
5. Sample of reporting procedure 1:1
6. Sample of company policy 1:1
7. Sample regulatory/statutory bodies requirements list 1:1
8. Facilities (Beauty Beds & Massage Tables, Body Instruments, manicure tables, 1:1
pedicure chairs, etc)
9. Equipment (facial machines, salon mats, trolley & carts, waxing equipment, 1:1
sterilizers, etc)
10. Tools (bowl, spatula, magnifying glass, etc) 1:1
11. Consumable materials (cotton, tissue, shower cap, inner attire, etc) As per requirement
12. Non -consumable items (various size of towels, bed cover, etc) 1:1
13. Products (cleanser milk, toner, liquid soap, moisturiser, serum, etc) As per requirement
14. Personal Protective Equipment (PPE) 1:1
15. List of Services and product category 1:1
16. Samples of capital expenditure list 1:1
61
17. Samples of company documentation 1:1
18. Samples of cash flow documents 1:1
References
REFERENCES

5. Frank Jefkins (1994). Advertising Third Edition. ISBN 0712108564.
6. Fred R. David (2001). Strategic Management : concept & cases, by Prentice-Hall, Inc., Upper Saddle River, New Jersey, 07458. ISBN 0130269956.
9. MohdHizamHanafiah, Azmi Abdul Manaf & Abdullah Sanusi Osman (2001). Pengurusan Strategik & Polisi Perniagaan. ISBN 9832155495.
10. Sabath Ann Marie, Business Etiquette: 101 Ways to Conduct Business withCharm and Savvy, Advantage Quest Pub. 9789833831883
11. Terry P. Harrison, Hau L. Lee and John J. Neale (2003). The Practice of Supply Chain Management. Springer. ISBN 0387240993.
62
NOSS Title AESTHETIC THERAPY SUPERVISION
Competency Unit Title AESTHETIC OPERATION BUDGET CONTROL

The person who is competent in this competency unit shall be able to ensure budget expenditure in aesthetic operation
within allocated budgets as per financial plans. Upon completion of this competency unit, trainees will be able to:-
• Study aesthetic budget control requirement
• Monitor budget expenditure
• Monitor inventory control
Learning Outcome
• Monitor business cash flow and account
• Monitor business insurance coverage
• Establish counter measure/corrective action
• Prepare budget control activities report
Prerequisite: Aesthetic Legislative Compliances Assurances, Aesthetic Operational Administration
1. Study aesthetic i. Types of expenditure 8 Lecture and i. Type of
budget control such as: Discussion expenditure such
requirement • Capital Expenditure as CAPEX,
(CAPEX) : Assignment OPEX,
Premise management cost
renovation and
- Facilities and miscellaneous
Equipment cost listed and
- Stock (initial) categorised in
- Utilities accordance with
deposits budget
(telephone, requirements
electrics) ii. Operating
63
Insurance expenses items
coverage listed
(public liability) iii. Budget control
- components listed
Computer and and specified
IT applications iv. Type of operation
(e.g. POS accounting
system) documents listed
• Operation and functions
Expenditure ( explained
OPEX) such as: v. Regulatory/
Monthly Statutory/
expenses Legislative bodies
- Daily expenses requirements
(petty cash) listed and roles
• M anagement cost: described
Training and vi. Financial
development corrective
- Legal fee action/counter
• M iscellaneous cost: measure
Malfunction of determined
facilities/equipm vii. Product
ents utilization
- Logistics schedule
broken confirmed
ii. Operating expenses
items such as:
• Operational
(Premise rental fee
/ Building cost,
licensing fee,
facilities)
• Utilities (electrical,
supplies, internet,
64
stationeries)
• Overhead (Staff
Wages ,
allowances &
benefits, EPF,
SOCSO)
• Supplies of
products
• Advertising and
Promotion
• Premise/Outlet
maintenance
iii. Budget control
components such as:
• Waste
management
• Materials utilization
• Inventory
procedure
• Cash flow control
• Financial
documentations
(payment receipt,
invoices, log book,
monthly/weekly/dail
y report)
• Payment control
(delivery charges)
iv. Type of operation
accounting documents
such as:
• Sales and revenue
65
records
• Inventory control
records (weekly,
monthly, yearly)
• Sales records:
Product (skin
care, personal
care, health
supplements)
- Services (facial,
body therapies)
• Auditing records:
Audit roll / USB
- Invoices and
receipts
- Salary /EPF
slips for staff
- Promotional
coupon/discoun
ts
- Account
transaction
receipt
- Payment
receipt (charity)
v. Regulatory/Statutory/
Legislative bodies
requirements such as:
• Inland Revenue
oard Of Malaysia:
B
Business
-
Personal
• State Authorities:
66
Land Tax
• ocal Authorities:
L
Tax
assessment/
Quit Rent
• Ministry of Human
esources:
R
Labour law
(Salary, EPF,
SOCSO,
Compensation)
-
Occupational
Safety and
Health Act.
vi. Financial corrective
action/counter measure
such as:
• Monitoring and
enforcement
procedure
• Documentation
control (e.g.
receipts for
transactions)
vii. Product utilization
schedule such as:
• Daily
• Weekly
i. Identify types of 16 Demonstration
expenditure budget and
ii. Identify operating Observation
expenses items Case Study
iii. Identify budget control Hands on
67
components
iv. Categorise types of
operation accounting
documents
v. Assure Regulatory/
Statutory/ Legislative
bodies requirements
vi. Check product
utilization schedule
Attitude:
i. Resourceful in
gathering
information
ii. Detailed and
meticulous in
understanding
budget control
requirements
68
2. Monitor budget i. Operational plan 8 Lecture and i. Operational plan
expenditure components such as: Discussion components such
utilization • Human resources as human
(Manpower skills / Assignment resources,
Number of budgets for
resources) operations listed
• Budget s for and functions
operation elaborated
• Facilities/ ii. Target and
Machineries/ effective use of
Equipment budget resources
• Marketing & specified
Promotional iii. Service
Programme implementation
• Quota and Sales status determined
Target iv. Deviations
• Business Progress between
measurement operation budget
• Reward for plan and current
achievers performance
ii. Target and effective measures listed
use of budget and reasons
resources explained
iii. Services v. Budget monitoring
implementation status report formulated
iv. Deviations between and produced
operation budget plan
and current
performance measures
v. Budget monitoring
report
vi. Financial management
and company policies
69
i. Check operational 22 Demonstration
plan components and
ii. Check target and Observation
effective use of budget Case Study
resources Hands on
iii. Check service
implementation
iv. Check deviations
between operation
budget plan and
current performance
measures
v. Prepare budget
monitoring report
vi. Report expenditure
activities to superior
vii. Recommend future
budget required in
operation
Attitude:
i. Thorough in
monitoring
expenditure
ii. Adhere to
financial audits
requirements
iii. Honest/ integrity
in preparing
budget
monitoring
report
70
3. Monitor inventory i. Inventory control 8 Lecture and i. Inventory control
control requirements Discussion requirements
ii. Stock takes plan such confirmed
as: Assignment ii. Stock takes plan
• Floor /Location plan listed and
with every shelf explained
and area holding iii. Inventory
stock. schedule
• Staff /team determined
members iv. Stock control
• Method of stock audit process
take: drafted and
Manual sheets functions
– printed from described
POS v. Stock take sheets
- Manual sheets collated,
– generic segregated and
- Cordless kept in place
Scanner vi. Inventory form
- Notebook & and work
scanner procedure
• Checklist of distributed to
products personnel in
• Stationeries and charge.
resources vii. Completeness
iii. Inventory schedule and accuracy of
details such as: work order
• Date checked in
• Time accordance with
• Venue/location inventory system
iv. Stock control audit viii. Discrepancy
process report reviewed
v. Inventory system and to check for
71
components such as: obvious issues
• Electronically with the recorded
(e.g. UBS System) count
Accounting ix. Improvement plan
software of inventory
- process and
Asset system proposed
registration to superior in
• Balance sheet accordance with
• Salon Inventory company policy
• Product retail
inventory (sales vs
actual products)
• Manually
vi. Inventory form and
work procedure
vii. Complete and correct
work order are assured
according to services
requirements.
viii. Improvement plan of
inventory process and
system
i. Check inventory 22 Demonstration
control requirements and
ii. Check stock takes Observation
plan Case Study
iii. Determine inventory Hands on
schedule
iv. Confirm stock control
audit process
v. Compile the stock
take sheets
vi. Follow inventory
72
system
vii. Distribute inventory
form and work
procedure to
personnel in charge
viii. Check completeness
and accuracy of work
order
ix. Check the
discrepancy report for
obvious issues with
the recorded count
x. Propose improvement
plan inventory process
and system to
superior
Attitude:
i. Ethical and
precise in review
stock take plan
ii. Trust and
honesty/
integrity in
monitoring
inventory
Safety:
i. Adhere to safety
requirements at
all time
ii. Wear PPE when
and where
applicable
73
4. Monitor business i. Cash management 8 Lecture and i. Cash
cash flow and programme (bank Discussion management
account relation, cash flow programme is
statement, analyzing Assignment specified and
cash flow, preparing a scope of
budget suggestions for programme
improving cash flow, explained
etc) ii. Business cash
ii. Cash flow flow and account
management confirmed in
procedure such as: accordance with
• Cash collection cash flow
every shift/end of management
working procedure
• Keep money in iii. Cash flow
safety box transactions
• Monitor cash recorded
register ( actual vs iv. Documents of
record) business/ account
• Document control transactions
(excess or shortage gathered and
of cash) v. Account recording
• Deposit cash into system
bank with receipts (manually/electro
iii. Business/account nic accounting
transactions system) followed
documentation
procedure
iv. Account recording
system such as:
• Electronic
• Manually
74
i. Determine cash 16 Demonstration
management and
programme Observation
ii. Check business cash Case Study
flow and account Hands on
iii. Document cash flow
transactions
iv. Compile documents of
business/account
transactions
v. Utilise account
recording system
(manually/ electronic
accounting system)
Attitude:
i. Adhere to cash
flow
management
procedure
ii. Trust and
honesty/
integrity in
managing cash
flow
Safety:
i. Adhere to safety
requirements at
all time
5. Monitor business i. Types of insurance 8 Lecture and i. Types of

insurance coverage such as: Discussion insurance listed
• General liability and functions
• Property insurance Assignment explained
75
• Business owner’s ii. Insurance
policy (BOP) providers listed
• Commercial Auto and categorised
• Worker’s iii. Insurance
compensation providers
• Staff health information
insurance obtained
• Professional iv. Insurability risk
Liability characteristics
• Directors and confirmed
Officers v. Policies coverage
• Life Insurance determined and
ii. Insurance company terms of condition
provider category such (TOC) explained
as: vi. Policies
• Life insurance specifications
ompanies :
c determined
Life insurance vii. Policy expiry and
- Annuities fee informed to
- Pensions superior/
authorised
• Non-life, general, or
personnel for
property/casualty
further action
insurance
companies for
other types of
insurance.
iii. Insurance provider
information such as:
• Name
• Location / Address
• Credibility
• Track records in
76
servicing
iv. Insurability risk
characteristics such as:
• Large number of
similar exposure
units
• Definite loss
• Accidental loss
• Affordable premium
v. Policies coverage
such as:
• Terms and
condition
• Coverage amount
• Policy expiry
• Premium fee
vi. Types of insurance
contracts /policies
specification:
• A "reimbursement"
policy, and
• A "pay on behalf"
or "on behalf of"
policy, and
• An
"indemnification"
policy.
i. Identify types of 16 Demonstration
insurance and
ii. Identify insurance Observation
providers Case Study
iii. Access insurance Hands on
77
provider information
iv. Check insurability risk
characteristics
v. Review policies
coverage
vi. Determine policies
specifications
vii. Report policy expiry
and fee to
superior/authorised
personnel for further
action
Attitude:
i. Ethical and
precise in review
policies
coverage and
company needs
ii. Trust and
honesty/
integrity in
claiming
procedure
6. Establish counter i. Types of inaccuracies 16 Lecture and i. Types of

measure/ corrective and discrepancies Discussion inaccuracies and
action (shortage of stocks, discrepancies
insufficient documents, Assignment listed
etc) ii. Control measure
ii. Control measure for for checking
checking inaccuracies inaccuracies and
and discrepancies discrepancies
iii. Rectification/remedial determined
78
action iii. Rectification/
iv. Key critical areas remedial action
v. Inventory procedure on inaccuracy &
vi. Inventory reporting discrepancies
format executed
i. Identify types of 30 Demonstration iv. Major rectification/
inaccuracies and and remedial action
discrepancies Observation plan proposed to
ii. Check control Case Study authorised
measure for checking Hands on personnel/
inaccuracies and superior
discrepancies v. Key critical areas
iii. Execute rectification/ addressed and
remedial action on counter measure
inaccuracy & /corrective action
discrepancies reports formatted
iv. Propose major and produced in
rectification/ remedial accordance with
action plan to vi. Inventory
authorised procedure
personnel/superior followed
v. Address key critical
areas
vi. Develop counter
measure /corrective
action reports
Attitude:
i. Ethical and
precise in
generating
corrective action
reports
ii. Pro active and
79
far sighted in
proposing
improvement
plan
7. Prepare budget i. Budget control records 8 Lecture and i. Budget control

control activities ii. Account closing status Discussion records collated
report iii. Account transaction and summarised
results Assignment ii. Account closing
iv. Implementation of status verified
remedial action iii. Account
v. Budget control transaction results
improvement plan confirmed
vi. Budget control iv. Execution of
performance remedial action
vii. Organizational chart/ verified
hierarchy v. Budget control
i. Compile budget 24 Demonstration activities report
control records and formatted and
ii. Check account closing Observation generated
status Case Study vi. Authorised
iii. Confirm account Hands on personnel/
transaction results superior on
iv. Confirm budget control
implementation of performance
remedial action notified in
v. Recommend accordance with
improvement plan reporting
vi. Determine reporting procedure
format
vii. Produce budget
control activities report
viii. Report to authorised
80
personnel/superior on
budget control
performance
Attitude:
i. To have a
professional
work ethic when
reporting status
to superior
ii. Detailed and
meticulous in
preparing report

04.10 Utilise science and technology achieve goals 1. Communication skills
05.03 Allocate and record usage of financial and physical resources 2. Conceptual skills
05.04 Delegate responsibilities and / or authority 3. Interpersonal skills
06.08 Identify and analyse effect of technology on the environment 4. Multitasking and prioritizing
5. Self-discipline
6. Teamwork
7. Learning skills
81

2. Office facilities ( Internet, Telephone, Fax machine, printer) As per requirement
3. Cash register machine 1:25
4. Inventory system (barcode system, scanner, etc) 1:25
5. Petty cash box 1:25
6. Samples of expenditure budget 1:1
7. Accounting System 1:25
8. Samples of insurance policy 1:1
9. Safety box 1:25
10. Sample of audit reports 1:1
11. Sample of reporting format 1:1
12. Regulatory/statutory and legislative requirements list 1:1
82
References
REFERENCES

2. Donatila Agtarap-San Juan, Author House (2007), Fundamentals of Accounting, Basic Accounting Principles Simplified for Accounting Students,
ISBN:1434322998, 9781434322999
3. Dowling, Grahme Robert (2004). The Art and Science of Marketing. Oxford University Press. P. 266. ISBN 0199269610.
4. Dr Joseph Eby Ruin, Leeds Publications (2011), Managing People and Business (Second Edition) (Comprehensive Guide Series), ISBN: 9789833794645
7. Guidelines on the safe and hygienic practice of skin penetration September 2004; Department of Health. Available from
8. Malhotra, Naresha K. (2002), Basic Marketing Research: A Decision-Marking Approach, Upper Saddle River, NJ: Prentice Hall, ISBN 0133768562
9780133768565 0130090484 9780130090485
9. Small Business Development Corporation, Business Planning http://www.smallbusiness.wa.gov.au/step-1-why-do-market-research
11. The Definition of Marketing. American Marketing Association. http://www.marketingpower.com/AboutAMA/Pages/DefinitionofMarketing.aspx. Retrieved 2011-
04-04. Approved by the AMA Board of Directors in October 2007, the Marketing Accountability Standards Board (MASB) endorses this definition as part of its
ongoing Common Language: Marketing Activities and Metrics Project.
83
Competency Unit Title AESTHETIC SPECIALISED THERAPIES
The person who is competent in this competency unit shall be able to consult new and existing client and recommend
suitable solutions meeting client requirements in accordance with beauty industry guidelines, manufacturer manuals and
specification /recommendations. Upon completion of this competency unit, trainees will be able to:-
• Carry out consultation session
Learning Outcome • Analyse client requirements
• Carry out specialised therapy preparation
• Carry out specialised therapy
• Provide home care advice
Prerequisite: Aesthetic Legislative Compliances Assurances
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
1. Carry out i. Anatomy and 8 Lecture and i. Anatomy and
consultation Physiology (A&P) of Discussion physiology face
session face and body and body
ii. Type of consultation Assignment determined¸
document/form (client listed and
consultation card, functions are
clients treatment card, explained
appointment card, etc) ii. Types of
iii. Client profile, medical consultation
history, contra form/ document
indication and life style listed, obtained
iv. Analysis method of and purpose
client physical body specified in
(shape, muscle tone, accordance with
size), and skin condition consultation
such as oily, sensitive, , procedure
skin disorder and others iii. Client profile,
84
concerns medical history,
v. Utilization of contra indication
tools/equipment for and life style
skin/body/concerns confirmed
area analysis (skin iv. Analysis method
scope, skin scanner, of client physical
weighing scale, body and skin
measuring tape, etc) condition
vi. Consultation procedure employed
such as: v. Tools/
• Obtain client profile/ equipment for
medical analysis listed,
history/concern functions
• Find out client described and
needs utilization
• Discuss client’s assured
expectation and vi. Specialized
what salon can offer therapy/ life style
• Find out any program
contraindications to consultation
the proposed procedure
solution followed
• Make sure client vii. Specialized
understand the therapies
proposed therapies recommended
and what to expect and benefits
after therapies such explained in
as reaction or accordance with
possible side effects beauty industry
• Make arrangement guidelines
for therapies or viii. Services option
future meetings and financial
• Provide client salon implication
/authorised contact explained
number ix. Client consent in
85
• Client consent on the form of
agreed therapies in signatory
the form of a obtained and
signature documented in
vii. Recording consultation accordance with
results and feedback legislative
viii. Beauty Industry requirements
Guidelines x. Consultation
i. Interpret functions of 24 Demonstration results and
anatomy and and feedback
physiology of face Observation recorded
and body Case Study
ii. Access consultation Hands on
form/document Role Play
iii. Review client profile,
medical history,
contra indication and
life style
iv. Check client physical
body/skin condition
and concerns area to
be treated
v. Execute specialized
therapy program
consultation
vi. Propose specialized
therapies
vii. Advise services
option and financial
implication
viii. Acquire client consent
ix. Document
consultation results
and feedback Attitude:
i. Adhere to
86
consultation
procedure
ii. Practise code and
ethics during
consultation
iii. Ensure client
consent are in
documented form
iv. Trust and
honesty/ integrity
in proposing
solutions to
clients
Safety:
i. Adhere to safety
requirements
ii. Wear PPE when
and where
applicable
2. Analyse client i. Specialised 16 Lecture and i. Specialised

requirements therapies/services Discussion therapies/
documentations services
(consultation card, Assignment documents
client database, listed and
analysis form, feedback functions
form, etc) described
ii. Recommended ii. Recommended
therapies/services and therapies/
package plan such as: services and
• Body and facial package plan
chemical peeling are specified
• Body and facial and benefits are
micro-dermabrasion explained
(wet micro- iii. Types of
87
dermabrasion specialized
,diamond peel,) therapies,
• Body contouring products listed
services/ therapies and functions
(diet and exercise, described in
massage, any accordance with
relevant technology service
approved by requirements
regulatory bodies) iv. Contraindication
• Biological based s and pre-
product (herb/fruit cautions
based confirmed and
• Current trend verified
therapies in market v. Benefits and
iii. Types of products such implication of
as: specialized
• Peeling product therapy/life style
(cream, AHA (Alpha program
Hydroxyl Acid, remedial action
enzyme, PHA, etc) explained
iv. Types of equipment vi. Client Services
/tools/materials for charter and
specialised therapy Beauty industry
such as: guidelines
• Cleansing followed
tools/materials
(bowl, spatula, facial
sponge, cotton)
• Sterilizer such as
surgical spirit,
alcohol swab, etc
• Mechanical peeling
- Dermabrasion
- Diamondbrasion
v. Contra indications such
88
as:
• Allergies
• Skin sensitivity
• Skin inflammation
vi. Precautions such as
skin abnormalities
blemish (uneven skin
tone ,hyper
pigmentation, stretch
mark and pimple scar,
etc)
vii. Specialized therapy/life
style program remedial
action
viii. Client service charter
such as:
• Client services in
meeting client
expectation
• Transparency
regarding Services
&Product Benefits
and Implication
• Reliability on
services/program
• Privacy &
Confidentiality of
Client Information
ix. Beauty industry
guidelines
i. Review specialised 24 Demonstration
therapies/services and
documentations Observation
ii. Check recommended Case Study
therapies/services Hands on
89
and package plan
iii. Check types of
products
iv. Check types of
equipment /tools/
materials for
specialised therapy
v. Assure
contraindications and
pre-cautions
vi. Assure benefits and
implication of
specialized therapy
vii. Identify specialized
therapy/life style
program remedial
action
Attitude:
i. Meticulous in
assessing client
requirements
ii. Empathy with
client condition
and needs
iii. Confidentiality of
client maintained
at all time
3. Carry out i. Personal and service 24 Lecture and i. Personal and

specialised therapy area hygiene and safety Discussion service area
preparation such as: hygiene and
• Personnel Assignment safety confirmed
appearance : ii. Personal
- Short nail Protective
- Clean and Equipment
90
healthy (PPE)/attire are
• Clean and hazards listed and
free environment functions
• Clean and sterilized explained
tools/equipment iii. Work area
ii. Personnel Protective arrangement
Equipment (apron, assured as per
mask, gloves) requirement
iii. Work area arrangement iv. Products, tools,
requirements such as: equipment,
• Service materials
appointment selected,
schedule arranged and
• Number of service operated/
area/rooms adjusted in
• Service area/room accordance with
conditions service
- Temperature requirements
Ventilation and
- Lighting manufacture/
• Service area setting instruction
- Facial bed manuals
/couch/chair v. Client
(laying position, accompanied to
height service area in
adjustment) accordance with
- Aesthetician ushering
stool technique
position/height vi. Type of service
- Trolley location attire listed
• Products, vii. Client advised to
equipment change into
/tools/materials service attire in
placement accordance with
iv. Specialised therapies service
91
procedure preparation requirement
process such as: viii. Client
• Selection of cleanliness and
products, tools, hygiene
equipment, practises
materials demonstrated
• Arrangement of and explained
products, tools and ix. Client
materials as per belongings
service flow (accessories/
• Operation and jewelleries/
adjustment of money) advised/
equipment/ assisted to be
machines kept in safe
v. Client preparation such place
as: x. Client position
• Assure client adjusted
cleanliness and xi. Client comfort
hygiene assured in
• Assist client to accordance with
change to proper service
attire (gown/robe/ requirement
/towel)
• Client positioning
and condition
• Advise client to
keep personal
belonging at
safe/locked place
• Assure client
comfort
92
i. Assure personal and 56 Demonstration
service area hygiene and
and safety Observation
ii. Ensure work area Case Study
hygiene and safety Hands on
iii. Obtain Personal
Protective Equipment
(PPE)/attire
iv. Ensure work area
arrangement as per
requirement
v. Arrange specialised
therapies product,
tools, equipment and
materials
vi. Prepare client
Attitude:
i. Adhere to
consultation
procedure
ethics during
consultation
iii. Ensure client
consent are in
documented form
iv. Trust and
honesty/ integrity
in proposing
solutions to
clients
Safety:
i. Adhere to safety
requirements
ii. Wear PPE when
93
and where
applicable
4. Carry out i. Agreed specialised 16 Lecture and i. Agreed

specialised therapy therapies/services Discussion specialized
based on consultation therapies
results Assignment services
ii. Specialized therapies confirmed,
procedures and procedures and
effects/benefits effects explained
iii. Therapies method and in accordance
techniques with consultation
iv. Utilization of tools, findings
equipment and ii. Specialized
materials therapies
v. Techniques of procedures
equipment handling followed,
vi. Manufacturer and equipment listed
instruction manuals and operation/
vii. Safety in equipment adjustment
handling and products demonstrated in
viii. Beauty guidelines accordance with
ix. Code of ethics during service
services procedure.
x. Ergonomic deportment manufacturer/
xi. Client reactions such instruction
as: manuals
• Verbal iii. Client comfort
• Non verbal and satisfaction
- Body language assured in
- Facial accordance with
expression client service
xii. Client comfort and charter and
satisfaction codes of ethic
94
xiii. Client’s privacy, iv. Specialized
confidentiality and therapies and
modesty client feedback
xiv. Contingency plan (first recorded
aid, emergency contact, v. Specialized
etc) therapies report
xv. Type of client feedback formatted,
(testimonial, completed and
complimentary, produced in
suggestion, etc) accordance with
xvi. Channel/ Forms of reporting format
feedback and procedure
• Electronically
(emails, social
medias, website,
blogs)
• Manually
(verbal/non verbal)
xvii. Feedback details
(name, contact
numbers
viii. Address, type of
treatment, rating of
services, suggestion for
improvement services,
etc)
xix. Service documentation
procedure
xx. Updating client records
xxi. Reporting format and
procedure
i. Confirm agreed 40 Demonstration
specialized therapies and
services Observation
ii. Brief specialized Case Study
95
therapies procedures Hands on
and effects Role Play
iii. Execute specialized
therapies
iv. Operate and adjust
equipment
v. Practice Personal
(aesthetician)
ergonomic
deportment
vi. Attend client reaction
vii. Assure client comfort
and satisfaction
viii. Assure clients’
privacy, confidentiality
and modesty
ix. Obtain client
feedback
x. Review client
feedback
xi. Document specialized
therapies and client
feedback
xii. Prepare specialized
therapies report
Attitude:
i. Adhere to
therapies
procedure
ethics during
handling clients in
treatment/ therapy
iii. Ensure client
comfortability at
96
all time
iv. Communicate
clearly with client
regarding therapy/
procedure in
progress
v. Open minded in
reviweing
custimer feedback
vi. Be objective in
finding solutions
for improvements
Safety:
i. Adhere to safety
requirements
ii. Wear PPE when
and where
applicable
iii. Response to
effects/reaction
timely
5. Provide home care i. Therapy reaction / after 24 Lecture and i. Therapy reaction
advice effect/skin reactions on Discussion / after effect/skin
services and products reactions
ii. Corrective Assignment detected in
action/countermeasure accordance with
on reaction / after effect service
iii. Home/additional care to requirements
related therapies for ii. Corrective
optimum results (avoid action/counterm
sun/heats, maintain easure on
calorie consumptions, reaction / after
iv. continue with exercise effect
regime, etc) determined and
97
v. Home care advice listed
technique iii. After and home
vi. Appointment schedule care advised in
details such as: accordance with
• Dates service
• Time requirements
• Venue iv. Product after
vii. Service area up therapies listed
keeping procedure: and function
• Product storage explained
place/location v. Application of
• Tools, equipment product at home
and materials are explained
cleaning method and
• Equipment demonstrated
arrangement vi. Follow up
technique appointment
• Tools and materials scheduled in
sterilization process accordance with
• Tools, equipment client needs and
and materials service
keeping area/place requirements
vii. Client condition
• Materials
after therapies
replenishment
confirmed and
procedure
feedback
• Salon waste
documented
disposal procedure
viii. Used tools,
i. Check therapy 48 Demonstration
equipment and
reaction / after and materials
effect/skin reactions Observation cleaned,
on services and Case Study sterilized in
products Hands on accordance with
ii. Identify corrective Role Play cleaning method
action/countermeasur and sterilization
e on reaction / after
98
effect procedure
iii. Execute after and ix. Products, tools,
home care advice equipment and
iv. Recommend product materials kept in
after therapies place
v. Advice client on x. Depleted
application of product products and
at home materials
vi. Schedule follow up replenished
appointment for next /replaced
services xi. Salon waste
vii. Liaise with client to disposal
follow up product and procedure
services effectiveness followed in
viii. Document home care accordance with
client status and regulatory/
feedback statutory bodies
Attitude: requirements
i. Communicate
clearly regarding
home care
product and
services
ethics when
advising follow up
treatment/therapy
99

6. Teamwork
7. Learning skills

2. Office facilities ( Internet, telephone, fax machine, printer, etc) As per requirement
3. Samples of consultation document/form 1:1
4. Sample of consent form As per requirement
5. Consultation records As per requirement
6. Personal Protective Equipment (PPE) (mask/apron/protective attire, etc) As per requirement
7. Specialised therapy products :
• Peeling product: As per requirement
o cream,
o AHA (Alpha Hydroxyl Acid),
o enzyme,
o PHA,
o etc
8. Equipment /tools/materials for specialised therapy: As per requirement
• Equipment (Facial bed/couch/chair, stool, trolley)
• Cleansing tools/materials (bowl, spatula, facial sponge, cotton, gauze,
big towel, small towel)
• Sterilizer such as surgical spirit, alcohol swab
100
• Mechanical peeling (Dermabrasion, Diamondbrasion, etc)
9. Sample of specialised therapies procedure 1:1
10. Samples of feedback format 1:1
11. Samples of appointment schedule 1:1
12. Beauty guidelines 1:1
References
REFERENCES

5. eHow.com http://www.ehow.com/how_5863818_implement-policies procedures.html#ixzzlp5m17781
6. Frank Jefkins (1994). Advertising Third Edition. ISBN 0712108564.
7. Fred R. David (2001). Strategic Management: concept & cases, by Prentice-Hall, Inc., Upper Saddle River, New Jersey, 07458. ISBN 0130269956.
10. How to Implement Policies & Procedures
11. Mohd Hizam Hanafiah, Azmi Abdul Manaf & Abdullah Sanusi Osman (2001). Pengurusan Strategik &Polisi Perniagaan. ISBN 9832155495.
12. Sabath Ann Marie, Business Etiquette: 101 Ways to Conduct Business with Charm and Savvy, Advantage Quest Pub. 9789833831883
101
Competency Unit Title ASTHETIC HUMAN RESOURCES PROFESSIONAL DEVELOPMENT
The person who is competent in this competency unit shall be able to optimize the current staff competencies as to ensure
they are capable of carrying out the task given in accordance with company policies and labour law requirements. Upon
completion of this competency unit, trainees will be able to:-
• Analyse human resources availability and capability
• Evaluate staff performance
Learning Outcome
• Organize personnel professional development
• Administer staff career improvements
• Prepare human resources development activities report
Prerequisite: Aesthetic Legislative Compliances Assurances, Aesthetic Operational Administration, Aesthetic Operation
Budget Control, Aesthetic Specialised Therapies
1. Analyse human i. Current trend and latest 8 Lecture and i. Current trend
resources technology in aesthetic Discussion and latest
availability and services and products technology in
capability ii. Scope of work and Assignment aesthetic
workload services and
iii. Human resources plan products
(number of staff, staff identified and
succession plan, staff specified
benefits and ii. Scope of work
infringements, etc) and workload
iv. Company resources determined in
requirements accordance with
(manpower, machines, service
money, method, etc) requirements
v. Services requirements iii. Human
102
(skilled resources, resources plan
facilities, machineries/ determined
equipment /tools, iv. Company
supplies of products, resources
service manuals, requirements
budgets, etc) determined and
vi. Types of skill and listed
competencies such as: v. Services
• Technical skills: requirements
- Facial cleansing such as skilled
- Facial and body resources,
massage facilities
- Manicure and identified
Pedicure vi. Types of skill
- Make up and
- Hair depletion/ competencies
enlighten and training
• Soft skills programme
- Communication listed and
skills purpose
- Interpersonal explained
skills vii. Training Need
- Teamwork/ Analysis (TNA)
motivations activities
vii. Training Needs executed in
Analysis accordance with
viii. Staff capability and Human
capacity Resources
ix. Qualification and planning
experiences details viii. Staff capability
such as: and capacity
• Academic verified
background ix. Required
• Skills speciality qualification and
• Years of experiences is
103
experiences determined in
• Training and accordance with
professional service
development requirements
program attended x. Professional
i. Source of current 8 Demonstration human
trend and latest and development
technology in Observation plan produced
aesthetic services and Case Study
products Hands on
ii. Check scope of work
and workload
iii. Check company
resources
requirements
iv. Identify skills and
competency gap
v. Assist Training Need
Analysis (TNA)
activities
vi. Identify staff capability
and capacity
vii. Check required
qualification and
experiences
viii. Prepare professional
human development
plan
Attitude:
i. Resourceful in
searching
information
ii. Analytical mind
in
understanding
104
human
resources
development
requirements
iii. Far sighted
regarding
current trend
and latest
technology in
aesthetic
services and
products
2. Organize personnel i. Professional human 4 Lecture and i. Professional

professional development plan Discussion human
development ii. Training needs analysis development
results Assignment plan confirmed
iii. Staff competency and ii. Training needs
skills gap analysis results
iv. Professional determined and
development program defined
planning (type of iii. Staff
program, training competency and
providers, venue of skills gap
trainings, training cost, verified
etc) iv. Professional
v. Development program development
details (content program
outlines, planning
vi. program objective, specified and
target market, training program details
methodology, etc) explained
vii. Candidates list v. Personnel
viii. Training providers professional
database / information development
105
ix. Effectiveness of staff arranged and
development program progress
x. Company human recorded in
resources policies accordance with
i. Review professional 8 Demonstration company human
human development and resources
plan Observation policies
ii. Interpret training Case Study vi. Effectiveness of
needs analysis results Hands on staff
iii. Check staff development
competency and skills program
gap confirmed and
iv. Review professional reported to
development program authorised
planning and program personnel
details
v. Select candidates/
and training providers
for program
implementation
vi. Administer personnel
professional
development
vii. Ensure effectiveness
of staff development
program
Attitude:
i. Systematic in
organizing staff
development
program
ii. Impartial in
selecting
participants
106
3. Evaluate staff i. Sources of staff 7 Lecture and i. Staff
performance performance evaluation Discussion performance
program schedule such evaluation
as: Assignment program
• Electronics (e.g. schedule
Human Resources retrieved
Management ii. Potential staff
System) profiles and
• Manual document track records
ii. Potential staff profiles obtained and
and track records assessed
iii. Document evaluation iii. Staff /
format subordinate
iv. Appraisal plan details evaluation
(evaluation objectives, session
v. appraisal schedule, executed in
vi. appraisal team / accordance with
individual, appraisal plan
vii. appraisal method, etc) and procedure
viii. Evaluation iv. Evaluation
performance results performance
ix. Subordinate appraisal results
procedure documented in
x. Promotion and accordance with
recognition quotas format
i. Access staff 17 Demonstration v. Potential staff
performance and for promotion
evaluation program Observation and recognition
schedule Case Study identified , listed
ii. Execute staff / Hands on and criteria
subordinate evaluation Role Play explained
iii. Document evaluation vi. Potential staff
performance results for promotion
iv. Follow appraisal and recognition
procedure recommended
107
v. Select potential staff to superior
for promotion and based on
recognition appraisal results
vi. Appoint potential staff
for promotion and
recognition to superior
Attitude:
i. Ethical and fair
in appraising
staff
ii. Objective in
reviewing staff
performance
iii. Open minded
and behave
professionally
during appraisal
session
4. Administer staff i. Malaysian labour law 16 Lecture and i. Staff benefits,

career requirements such as: Discussion trainings,
improvements • Staff benefits leaves,
(medical, bonus, Assignment allowances,
etc) medical, EPF,
• Trainings (On job compensation
training, listed and
refreshment, etc), defined in
• Leaves ( annual, accordance with
medical , etc) labour law
• Allowances, requirements
• EPF ii. Staff matters
• Worker assessed and
compensation/ responded in
SOCSO accordance with
ii. Staff matters company
108
(complaint on company policies
policies, dissatisfaction iii. Types of staff
on salary, grievance on succession
company training program
compensation, etc) listed and
iii. Types of staff details outlined
succession training described
program (interpersonal iv. Company
skills, leadership, succession plan
management skills, drafted and
communication skills, each process
etc) explained
iv. Company succession v. Company
plan process such as. succession
• Key roles programme
identification for executed in
succession or accordance with
replacement company
planning succession plan
• Competencies and and budgets
motivational profile
interpretation
required to
undertake those
roles
• Staff assessment
against criteria -
with a future
orientation
• Pools of talent
identification that
could potentially fill
and perform highly
in key roles
• Employees
109
development to be
ready for
advancement into
key roles - primarily
through the right set
of experiences
i. Interpret Malaysian 38 Demonstration
labour law and
requirements Observation
ii. Review staff benefits, Case Study
infringements, Hands on
trainings, leaves,
allowances, medical,
EPF, compensation
iii. Handle staff matters
iv. Prepare succession
program plan
v. Carry out company
succession
programme
Attitude:
i. Far sighted in
planning staff
career
advancement
ii. Pro active in
proposing
career
development
plan
5. Prepare human i. Documentations on 5 Lecture and i. Staff career

resources staff career Discussion improvement
professional improvements records collated
development report ii. Staff performance Assignment and information
110
evaluation program summarised in
records accordance with
iii. Staff welfare and documentation
matters results procedure
iv. Type of supporting ii. Staff
documents such as: performance
• Staff profiles evaluation
• Qualification program records
certificates assessed and
• Curriculum vitae summarised
v. Reporting format iii. Staff welfare
vi. Reporting procedure and matter
vii. Performances of results
human resources confirmed
development iv. Supporting
i. Compile staff career 13 Demonstration document
improvement records and selected and
ii. Analyse staff Observation attached
performance Case Study v. Human resource
evaluation programme Hands on development
records activities report
iii. Ensure staff welfare generated
and matter results vi. Human resource
iv. Compile relevant development
supporting document activities notified
v. Develop human to superior/
resource development authorised
activities report personnel in
vi. Report human accordance with
resource development reporting
activities report to procedure
superior
Attitude:
i. To have a
professional
111
work ethic in
preparing report
ii. Detailed and
meticulous in
preparing report

6. Teamwork
7. Learning skills
112

1. Computer with internet facilities and peripherals 1:2
2. Office facilities (telephone, fax machine, printer) As per requirement
3. Samples of scope of work 1:1
4. Samples of training needs analysis report 1:1
5. Samples of human resources plan 1:1
6. Samples of qualification and experiences details 1:1
7. Samples of development program details 1:1
8. Samples of training provider’s database / information 1:1
9. Samples of company human resources policies 1:1
10. Samples of staff performance evaluation program schedule 1:1
11. Samples of evaluation format 1:1
12. Samples of appraisal plan details 1:1
13. Samples of subordinate appraisal procedure 1:1
14. Samples of promotion and recognition form 1:1
15. Malaysian labour law handbook 1:1
References
REFERENCES

3. Dr. Khaliq Ahmad (1994). Effective Business Management. ISBN 9839839128.
eHow.com http://www.ehow.com/how_5863818_implement-policies procedures.html#ixzzlp5m17781
5. Fred R. David (2001). Strategic Management : Concept & Cases, by Prentice-Hall, Inc., Upper Saddle River, New Jersey, 07458. ISBN 0130269956.
7. How to Implement Policies & Procedures
8. Mohd Hizam Hanafiah, Azmi Abdul Manaf & Abdullah Sanusi Osman (2001). Pengurusan Strategik & Polisi Perniagaan. ISBN 9832155495.
113
Competency Unit Title AESTHETIC BUSINESS ADMINISTRATION
The person who is competent in this competency unit shall be able to ensure aesthetic business is administered efficiently
and systematically in accordance with regulatory/statutory bodies requirements, beauty industry guideline and Standard
Operating Procedure. Upon completion of this competency unit, trainees will be able to:-
• Analyze company business plan
• Administer business administrative functions
Learning Outcome
• Monitor business operation
• Carry out business operation review
• Prepare business improvement proposal
Prerequisite: Aesthetic Legislative Compliances Assurances, Aesthetic Operational Administration, Aesthetic Operation
Budget Control, Aesthetic Specialised Therapies
1. Analyze company i. Company profile such 4 Lecture and i. Company
business plan as: Discussion profiles defined
• Vision ii. Types of
• Mission Assignment services and
• Objectives products
ii. Types services and specified in
products accordance
iii. Current and future with market
market trends and trends/
demands demands
iv. Business analysing iii. Company’s
technique ( SWOT strength
analysis - Strength , increased and
Weaknesses, confidentiality
Opportunities and kept,
Treats) weaknesses
114
v. Types of financial improved and
statements: strengthened,
• Profit and Loss opportunities
(P&L) capitalised and
• Balance sheet threats diffused
• Cash flow and iv. Types of
Bank statement financial
vi. Company business statements
plan (financial listed and
capability, human functions
resource capacity, explained
marketing strategy, etc) v. Business and
vii. Company marketing marketing plan
plan (marketing defined in
segments, types of accordance
marketing analysis with company
findings, sales and policies
promotion strategy,etc)
i. Interpret company 8 Demonstration
profiles and
ii. Interpret types of Observation
services and products Case Study
iii. Check current and Hands on
future market trends
and demands
iv. Review company’s
strength, weakness,
opportunities and
threat
v. Apply business
analysing technique
vi. Determine types of
financial statements
vii. Interpret business
plan
115
viii. Interpret marketing
plan
Attitude:
i. Analytical in
analyzing
company profile
and types of
business
ii. Confidentiality in
analyzing
company’s
financial capability
and business
strategy
iii. Creative and
resourceful in
searching
information
related to beauty
industry
commercialisation
2. Administer i. Business 16 Lecture and i. Business

business administration scope Discussion administrative
administrative (human resources scope of work
functions utilization, inventory Assignment determined,
system of office, listed and
supplies and office functions
upkeep, appointments described in
and meetings accordance
scheduling, filing and with beauty
documentations industry
system, legal matters, guidelines
etc) ii. Job
ii. Job assignment (staff assignment
116
available, relevant task, plan drafted
job specification, etc) iii. Business
iii. Business operation
administrative functions progress
iv. Beauty Industry tracked
standards /guidelines iv. Optimization
v. Salon service of facilities and
requirements equipment
(availability of facilities confirmed
and equipment, v. Salon service
launching publicity requirements
for new such as
services/products availability of
promotion, salon facilities and
maintenance and equipment,
housekeeping, safety launching
and security at publicity for
premises, Advertising new services/
and Promotion (A&P), products
services and products promotion
promotion activities, confirmed and
etc) followed
i. Check business 30 Demonstration
administrative scope and
of work Observation
ii. Plan job assignment Case Study
to staff Hands on
iii. Monitor business
administrative
functions
iv. Check optimization of
facilities and
equipment
v. Comply to salon
service requirements
117
Attitude:
i. Innovative and
proactive in
carrying out
administrative
functions
ii. Confidentiality in
handling business
information
3. Monitor business i. Types of services and 8 Lecture and i. Business

operation products available Discussion performance
ii. Sales performance analysis are
report using financial Assignment explained
statement (Profit and based on past
Loss (P&L) statement, sales
cash flow statement, achievement
Return on Investment ii. Business
(ROI), Breakeven operation listed
point, etc) according to
iii. Business operation business plan
(sales, promotion, iii. Returns on
marketing activities, investment,
etc) profit and loss
iv. Operations activities (P&L), cash
report flow,
v. Client’s feedback breakeven
i. Check business 22 Demonstration point of
performance records and business are
ii. Produce business Observation specified in
operation evaluation Case Study accordance
report Hands on with financial
iii. Check client’s plan.
feedback iv. Business
Attitude: effectiveness
118
i. Confidentiality in evaluation
handling all report are
evaluation report generated in
ii. Objective and accordance
business mind with reporting
driven in procedure
monitoring
business
effectiveness
4. Carry out business i. Authorised personnel 16 Lecture and i. Authorised

operation review in business operation Discussion personnel in
ii. Types of document business
regarding operation Assignment operation
performance (sales determined
performance report, and their roles
resources utilization, explained
Advertising and ii. Types of
Promotion status, etc) document
iii. Operation performance regarding
status and operation
improvement plan such performance
as: listed and
• Revenue/income functions
sources described
• Cost saving iii. Operation
activities review meeting
• Multitasking staff process
• Extension executed in
operating hours accordance
• Creative with company
sales/marketing policies
strategies iv. Operation
iv. Operation performance performance
status and status and
119
improvement plan improvement
v. Presentation plan generated
preparation (materials in accordance
in hardcopy / softcopy, with company
facilities and visual target
aids, handouts, etc) v. Presentation
i. Identify authorised 26 Demonstration on operation
personnel in business and performance
operation Observation prepared
ii. Check types of Case Study vi. Business
document regarding Hands on achievement
operation performance Role Play and
iii. Review operation recommendati
performance on presented
iv. Prepare operation in accordance
performance status with company
and improvement plan policies.
v. Report operation
performance status
and improvement plan
to superior
Attitude:
i. Creative and far
sighted in
proposing
improvement to
the business
activities
5. Prepare business i. Business plan 4 Lecture and i. Business plan

improvement ii. Administrative function Discussion and
proposal results administrative
iii. Business operation Assignment function results
status interpreted
iv. Operation improvement ii. Business
120
plans operation
v. Business opportunities status and
vi. Business proposal operation
outlines such as: improvement
• Introduction plans
• Business recommended
performance iii. Business
findings opportunities
• Propose ideas in determined
improving business iv. Business
operation proposal
• Justification for outlines
salon and specified in
workforce accordance
upgrading with business
• Financial proposal
implications guidelines and
vii. Business proposal proposal
writing format writing format
viii. Organizational v. Business
chart/hierarchy improvement
i. Review business plan 16 Demonstration proposal
ii. Review administrative and formatted,
function results Observation documented,
iii. Analyse business Case Study and generated
operation status and Hands on in accordance
future with proposal
recommendations format
iv. Analyse operation
improvement plans
v. Analyse business
operation status
vi. Identify business
opportunities
vii. Justify salon and
121
workforce upgrading
viii. Propose improvement
revenue/income
sources and creative
sale/marketing
activities
ix. Develop business
improvement proposal
x. Compile supporting
documents
Attitude:
i. Details in outlining
proposal contents
ii. Clear and precise
in writing
proposals

6. Teamwork
7. Learning skills
122

2. Office facilities ( telephone, printer, fax machine, etc) As per requirement
3. Samples of company profile details 1:1
4. Samples of services and products 1:10
5. Samples of Company’s Business Plan 1:1
6. Samples of Company’s marketing plan 1:1
7. Samples of Beauty Industry standards /guidelines 1:1
8. Samples of Salon service requirements and manual 1:1
9. Samples of Marketing activities performance report 1:1
10. Samples of operations activities report 1:1
11. Samples of client’s feedback form 1:1
12. Samples of operation review meeting report 1:1
13. Samples of operation performance status and improvement plan 1:1
14. Samples of business proposal outlines 1:1
15. Samples of business proposal writing format 1:1
16. Samples of organizational chart/hierarchy 1:1
123
References
REFERENCES

2. Dayna K. Kowata, N. D. L. Ac. Susan SamueliCenter for Integrative MedicineUniversity of California, Irvine.
10. The Definition of Marketing. American Marketing Association. http://www.marketingpower.com/AboutAMA/Pages/DefinitionofMarketing.aspx. Retrieved
2011-04-04 . Approved by the AMA Board of Directors in October 2007, the Marketing Accountability Standards Board (MASB) endorses this definition as
part of its ongoing Common Language: Marketing Activities and Metrics Project.
124
Competency Unit Title AESTHETIC SALES AND MARKETING
The person who is competent in this competency unit shall be able to improve the business performance and hence
increase the company revenue. Upon completion of this competency unit, trainees will be able to:-
• Carry out market segmentation analysis
• Prepare sales and marketing plan
Learning Outcome • Carry out sales and marketing programme
• Conduct services and product launching
• Evaluate sales and marketing programme performance
• Prepare sales and marketing performance report
Prerequisite: Aesthetic Operational Administration, Aesthetic Operation Budget Control, Aesthetic Human Resources
Professional Development , Aesthetic Specialised Therapies
1. Carry out market i. Aesthetic therapy 4 Lecture and i. Aesthetic
segmentation service segmentation Discussion therapy
analysis criteria: service
• Profit earning Assignment segmentation
(sufficient size of listed and
segment) criteria
• Stability (not vanish explained
after some time) ii. Retailing and
• Possible to reach marketing
potential customers strategies
via the company's specified and
promotion and explained
distribution channel iii. Service
• Responds market
consistently to a segmentation
given market procedures
125
stimulus followed and
• Reachable by method
market intervention employed
in a cost-effective iv. Analysis
manner technique
• Useful in deciding applied
on the marketing v. Aesthetic
mix therapy
ii. Retailing and service
marketing strategies retailing and
(services and products marketing
uniqueness, programme
competitive pricing, listed and
Advertising, etc) details
iii. Service market explained
segmentation vi. Market
procedures and feasibility
method study data
iv. Analysis technique listed and
v. List of aesthetic documented
therapy service vii. Analysis
retailing and marketing findings
programme compiled and
vi. Market feasibility study recorded in
data accordance
vii. Analysis findings with
viii. Documentation documentation
procedure procedure
i. Check aesthetic 16 Demonstration
therapy service and
segmentation criteria Observation
ii. Review retailing and Case Study
marketing strategies Hands on
iii. Check service
segmentation
126
procedures and
method
iv. Review aesthetic
therapy service
retailing and
marketing programme
v. Check market
feasibility study data
vi. Document analysis
findings
Attitude:
i. Analytical in
analyzing
market
segmentation
ii. Confidentiality
in analyzing
company’s
financial
capability and
business
strategy
iii. Creative and
resourceful in
searching
information
related to
beauty industry
commercialisati
on
2. Prepare sales and i. Company business 8 Lecture and i. Company

marketing plan plan (sales projection, Discussion business plan
revenue target, interpreted
resources costing and Assignment ii. Types of salon
127
pricing, etc) services and
ii. Types of salon services products listed
and products (manual and benefits
facial massage explained
services, facial iii. Service and
electrotherapy service, products
Superfluous hair information
service, manicure interpreted
service, etc) and features
iii. Service and products explained
information and iv. Promotion
features: activities
• Service preparation
accessibility assured in
• Venue for therapies accordance
• Comfort and well- with
being of salon front programme
office objective
• Products and v. Service
service added package
value promotions
• Providers and items
competencies determined
• Service pricing and and listed
economic value vi. Staff for sales
iv. Promotion activities and marketing
preparation: activities
• Cost of activities assigned
• Promotional events vii. Sales and
preparation marketing
resources
• Publicity and
availability
promotional
assured
materials
viii. Sales and
• Administrative
marketing plan
procedures
128
v. Service package drafted in
promotions and items accordance
(souvenirs, discount with company
scheme, membership business plan
scheme, consultative
procedures, therapies
privilege, cash
vouchers, etc)
vi. Staff for sales and
marketing activities
(sales person, services
and product
demonstrators,
counter/ help desk
promoter, general
workers sourcing from
internal or external,
etc)
vii. Service sales and
marketing programme
resources (logistic,
finances, ITperipheral
and stationary,
telecommunication
access, etc)
viii. Sales and marketing
plan:
• Working plan
• Schedule of work
• Programme
specification
• Auditing and
monitoring
data/checklist
• Reporting and
129
administrative
procedures
i. Review company 24 Demonstration
business plan and
ii. Assure types of salon Observation
service Case Study
iii. Familiarize service Hands on
and products
information and
features
iv. Arrange sales and
marketing activities
v. Assure service
promotional package
and items
vi. Select staff for sales
and marketing
activities
vii. Check package
promotions and items
viii. Arrange service
retailing and
promotion
programme resources
ix. Produce sales and
marketing plan
Attitude:
i. Innovative and
proactive in
carrying out
administrative
functions
ii. Confidentiality
in handling
business
130
information
3. Carry out sales i. Salon services and 8 Lecture and i. Salon services
and marketing products benefits: Discussion and products
programme • Service and benefits listed
therapies for Assignment and promoted
relaxation to clients
• Physical well-being ii. Salon
• Appearance and promotional
image package listed
• Service and and criteria
therapies attribute described
• Effects of the iii. Salon service
product application sales and
ii. Salon promotional marketing
package criteria: programme
• Economic scales implemented
• Complementary iv. Advertisement
products and and promotion
service package media such as
• Therapies and electronics,
service discount printed
materials
• Free souvenirs
determined
• Therapist service
and selected
competencies
in accordance
iii. Salon service sales
with sales and
and marketing
marketing
programme:
programme
• Products
v. Factor for
demonstration effective sales
• Service promotion and marketing
- Beauty care determined
makeover and technique
events
131
Fundraising applied in
programme accordance
Special
- occasion and with marketing
greeting events plan and
Fashion events
- and TV talk regulatory/
show statutory
Advertisement
- and gift bodies
• Return guess requirements
privilege and
scheme:
- Attract new
service clients
Keep client
- regulars coming
back again and
again
Introduce
- regulars to new
services
Get salon team
- involved within
the local
communities
Generate
- community
excitement
without the
need for
constant 'paid
advertisements'
Promote
- repeted sales
132
on products
- Build personal
and day salon
team sales
iv. Factor and technique
for effective sales and
marketing:
• Ability and
competencies of
therapist/aesthetici
an/ personnel
• Understanding of
service and product
benefits
• Trust in service and
product judgement
• How to use the
product and its
application
• With faith in
exploring the
service benefit
• Effective sales
closing technique
• Cost and value of
service agreement/
package
v. Advertisement and
Promotion media such
as:
• Electronics
advertisment
- Televisyen
Radio
- Electronic
-
133
Billboard
Internet (email,
- social media)
Websites
-
• Manual
- Magazines
Newspaper
- Catalogue
-
vi. Documentation
procedure
i. Promote salon 24 Demonstration

service and products and
benefits to client Observation
ii. Ascertain salon Case Study
promotional package Hands on
criteria
iii. Execute salon service
sales and marketing
programme
iv. Document service
sales and marketing
activities
Attitude:
i. Systematic in
organizing sales
and marketing
activities
ii. Objective and
business
minded
iii. Show sincerity
and politeness
to client
Safety:
134
i. Handle all
facilities/
equipment with
care and
ethically
4. Conduct services i. Types of services and 8 Lecture and i. Types of

and product product package to be Discussion services and
launching launched product
ii. Publicity programme Assignment package to be
medium: launched
• Salon brochures determined
• Videos and listed
• Photograph ii. Preparation
• Films and publicity
• Multimedia programme
programme and activities
• Direct mail leaflets specified and
iii. Services and product functions
launching activities explained
such as: iii. Services and
• Electronics/Online product
launched
• Exhibition
iv. Press
• Corporate
releases on
advertisement
services and
(editorial,
product
advertorial)
selected and
• Corporate Social
dissemination
Responsibility
procedure
(CSR) activities
followed
iv. Press releases on
v. Feedback/
services and product
testimonial on
launching to media:
services or
• Printing
135
• Electronic product
v. Press releases compiled and
dissemination recorded
procedure vi. Strategies for
vi. Feedback/ testimonial effective
on services or product launching
vii. Strategies for effective programme
launching programme such as
such as: promoting
• Correct marketing services and
strategy product
• Participation by top names
management through
• Advance the repetitious ads
company vision applied
• Exploit new
technology
• Involvement of
stakeholders
• Empower people to
become brand
ambassadors
• Promoting services
and product
names through
repetitious ads
i. Check services and 24 Demonstration
product to be and
launched Observation
ii. Assure preparation Case Study
and publicity Hands on
programme Role Play
iii. Execute services and
product launching
136
activities
iv. Disseminate press
releases on services
and product
launching
v. Collect feedback/
testimonial on
services or product
vi. Apply strategies for
effective launching
programme
Attitude:
i. Creative and far
sighted in
proposing
improvement to
the business
activities
5. Evaluate sales i. Feedback on salon 8 Lecture and i. Feedback on

and marketing sales and marketing Discussion salon sales
programme programme and marketing
performance ii. Sales and marketing Assignment programme
programme results listed and
iii. Performance segregated
evaluation method ii. Sales and
iv. Sales and marketing marketing
realignment programme
/improvements/ new results
approach for future interpreted
activities iii. Performance
evaluation
137
i. Compile feedback on 14 Demonstration method
sales and marketing and employed
programme Observation iv. Sales and
ii. Analyse sales and Case Study marketing
marketing programme Hands on realignment /
results improvements/
iii. Document new approach
achievement of sales for future
and marketing activities
programme determined
iv. Propose sales and and proposed
marketing in accordance
realignment with company
/improvements/ new policies and
approach for future regulatory/
activities statutory
Attitude: bodies
i. Analytical mind requirements
and objective
during
evaluation of
sales and
marketing
performance
ii. Alert on impact
to customers
and consumers
iii. Honest and
show integrity in
evaluating
sales and
marketing
promotional
programme
138
6. Prepare sales and i. Relevant documents 4 Lecture and i. Relevant
marketing such as: Discussion documents
performance • Sales and information
report marketing activities Assignment such as sales
records and marketing
• Sales transactions activities
• Costing and pricing records, sales
records transactions,
• Supporting costing and
documents pricing records
(receipts/ bills/ and
invoices) supporting
ii. Evaluation results on documents
sales and marketing (receipts/ bills/
programme invoices)
iii. Sales and marketing compiled and
records categorised
iv. Reporting format ii. Evaluation
v. Reporting procedure results on
vi. Company Management sales and
Information System marketing
(Manual/Electronic) programme
vii. Company verified
Organizational chart/ iii. Sales and
hierarchy marketing
i. Consolidate relevant 8 Demonstration report
documented and formatted,
information Observation generated and
ii. Verify evaluation Case Study distributed to
results on sales and Hands on top
marketing programme management/
iii. Develop sales and related
marketing report stakeholders/
iv. Report sales and authorised
marketing personnel in
139
performance to top accordance
management/ related with reporting
stakeholders/ procedure
Attitude:
i. Detailed and
meticulous in
preparing sales
and marketing
performance
report

6. Teamwork
7. Learning skills
140

2. Office facilities ( telephone, printer, fax machine) As per requirement
3. Samples of company profile details 1:1
4. Service and products information list 1:1
5. Service retailing and marketing programme list 1:1
6. Service promotional package and items 1:1
7. Service retailing and promotion programme resources (logistic,finances, IT 1:1
peripheral and stationary, telecommunication access, etc)
8. Sales and marketing plan (working plan, schedule of work,programme 1:1
specification, auditing and monitoring data/checklist, reporting and
administrative procedures, etc) 1:1
9. Preparation and publicity programme medium (salon brochures, videos,
photograph, films, multimedia programme, direct mail leaflets, etc)
10. Samples of Organizational chart/hierarchy
11. Reporting format 1:1
12. Reporting procedure 1:1
1:1
141
References
REFERENCES

2011-04-04 . Approved by the AMA Board of Directors in October 2007, the Marketing Accountability Standards Board (MASB) endorses this definition as
142
Competency Unit Title AESTHETIC SERVICES AND PRODUCT PACKAGES PROMOTION
The person who is competent in this competency unit shall be able is publicise the Services and Product Packages in the
most effective, visible approach as to increase company business performance. Upon completion of this competency unit,
trainees will be able to:-
Learning Outcome • Study services and product packages requirements
• Carry out services and product promotional packages
• Carry out services and product branding
• Prepare services and product packages promotion report
Prerequisite: Aesthetic Specialised Therapies, Aesthetic Sales And Marketing
Competency Unit ID MP-060-4:2013-E01 Level 4 Training Duration 80 Credit Hours 8.0
1. Study services i. Current product stock 4 Lecture and i. Current

and product and level Discussion product stock
packages ii. Market trend / level
requirements seasonal/themes/ Assignment determined
trends and
iii. Products to confirmed
compliment with ii. Market trend
services / seasonal/
iv. Types of services and themes/
products to be trends
packaged specified and
v. Beauty Industry iii. Products to
standards /guidelines compliment
vi. Salon service with services
procedure and listed and
manual functions
143
i. Check current 8 Demonstration explained
product stock level and iv. Types of
ii. Interpret market trend Observation services and
/ seasonal/ themes/ Case Study products to
trends Hands on be packaged
iii. Check products to determined
compliment with v. Beauty
services Industry
iv. Identify types of standards
services and products /guidelines
to be packaged listed and
v. Interpret Beauty defined
Industry standards vi. Salon
/guidelines service
vi. Interpret salon procedure
service procedure and manual
and manual listed and
Attitude: specified
i. Analytical in
analyzing
company profile
and types of
business
ii. Meticulous,
analytical and
confidentiality in
analyzing
company’s
financial capability
and business
strategy
iii. Creative and
confidentiality in
analyzing
company’s
144
business/
marketing strategy
2. Carry out services i. Packages 8 Lecture and i. Packages

and product customization Discussion customizatio
promotional criterias such as: n criterias
packages • Beauty trends Assignment such as
• Season beauty
celebrations trends,
• Special occasion season
(wedding, annual celebrations
dinner) listed and
• Monthly specified
promotion ii. Type of
ii. Type of promotion promotion
program (discounts program
on early birds, listed and
vouchers, gifts, soft specification/
payment offers, etc) features
iii. Services and explained
products packages iii. Services and
pricing : products
• Costing packages
calculation cost
method calculated
• Estimation of and pricing
sales volume estimated
• Range of profit iv. Services and
margin and product
pricing of promotional
packaged packages
program are
• Packaged developed
promotion price v. Application
iv. Type of packaging process of
145
materials (decoration/ copyrights on
accessories packaged
according to season, followed in
ribbons, tapes, etc) accordance
v. Services and product with
packages copyrights Intellectual
application procedure Property
vi. Organization Rights Acts
responsilble in
service and product
package copyrigths
and application
procedure
i. Customise services 16 Demonstration
and product for and
packages Observation
ii. Review type of Case Study
package promotional Hands on
program
iii. Check services and
products packages
pricing
iv. Execute services and
product promotional
package
v. Apply services and
product packages
copyrights
Attitude:
i. Innovative and
proactive in
packages product
and service
ii. Analytical mind in
comparing market
146
price and customer
demands
iii. Creative and far
sighted in
proposing
packages and
pricing to the
business activities
iv. Detailed and
precise in
determining
packages pricing
Safety:
i. Adhere to safety
rules and
regulation
3. Carry out services i. Company business 8 Lecture and i. Company

and product plan Discussion business
branding ii. Branding plan
management Assignment interpreted
requirements such ii. Branding
as: management
• Quotations/suppli requirements
er information listed and
• Manufacturing specified
contract (for iii. Company’s
OEM) strength
• Terms and increased
conditions and
• Procurement confidentialit
procedure y kept,
iii. Strength, weakness
Weaknesses, improved
Opportunities, Treats and
147
(SWOT) Analysis strengthene,
iv. Branding strategies opportunities
such as: capitalised
• Company (name, and threats
terms, sign, diffused
symbols or iv. Product
design) range and
• Package of specification
services and determined
product: v. Type of
- Lifestyle brand names
program listed,
- Original selected and
Equipment advantages
Manufacturing described
(OEM) vi. Branding
products entity/
v. Type of brand names elements
(Initialism, such as
descriptive, labels, logo,
alliteration and design and
rhyme, founders’ graphic listed
name, foreign word, and
etc) descriptions
vi. Branding entity/ explained
elements (Labels, vii. Financial
Logo, Design, implications
Graphic, Tagline for branding
/Catchphrase, exercise
Corporate Colours, confirmed
Product Specification,
etc)
vii. Product range and
specification
(contents, target
148
users, benefits,
features, etc)
viii. Regulatory/statutory/
legislative bodies
requirements such
as:
• Intellectual
property (IP)
rights regulation
• Ministry of health
• Beauty industry
guidelines
ix. Financial implications
for branding exercise
i. Review company 24 Demonstration
business plan and
ii. Check branding Observation
Case Study
management
Hands on
requirements
iii. Analyse branding
strategies
iv. Execute services and
product branding
v. Advertise services
and product brands
vi. Follow product range
and specification
vii. Assure financial
implications for
branding
Attitude:
i. Innovative and
proactive in
149
packages product
and service
ii. Analytical mind in
comparing market
price and customer
demands
4. Prepare services i. Program packaged 4 Lecture and i. Program

and product improvement, product Discussion packaged
packages suppliers’ records improvement
promotion report Assignment
ii. Services and product , product
packages suppliers
improvement plan records
and status gathered and
iii. Supporting information
documents summarised
iv. Reporting format ii. Services and
v. Reporting procedure product
vi. Company packages
Management improvement
Information System plan and
(manual/electronic) status
vii. Organizational chart/ determined
heirachcy iii. Supporting
i. Compile program 8 Demonstration documents
packaged and attached
improvement, product Observation iv. Services and
Case Study product
suppliers’ records
Hands on
ii. Propose services packages
and product packages improvement
improvement plan report
150
and status formatted
iii. Select supporting and
documents generated
iv. Generate services v. Services and
and product packages product
improvement report packages
v. Report superior on promotion
services and product performance
packages notified to
improvement superior in
performance accordance
Attitude: reporting
i. To have a procedure
professional work
ethic when
reporting status to
superior
ii. Detailed and
meticulous in
preparing report
151

5. Self-discipline
6. Teamwork
7. Learning skills

2. Office facilities ( printer, fax machine) As per requirements
3. Beauty Industry standards /guidelines 1:1
4. Samples of salon service procedure and manual 1:1
5. Samples of category of product packages 1:1
6. Samples of survey format 1:1
7. Samples of customer feedback 1:1
8. Samples of packaged promotion & price 1:1
9. Samples of advertisement and promotion media 1:1
10. Survey analysis guidelines 1:1
11. Services and product programme improvement plan 1:1
12. Services and product copyrights application procedure 1:1
13. Company Management Information System (manual/electronic) 1:25
14. Samples of program promotion 1:1
15. Samples of reporting format 1:1
16. Samples of company policy 1:1
152
References
REFERENCES

5. Malhotra, Naresha K. (2002), Basic Marketing Research: A Decision-Marking Approach, Upper Saddle River, NJ: Prentice Hall, ISBN 0133768562
9780133768565 0130090484 9780130090485
2011-04-04. Approved by the AMA Board of Directors in October 2007, the Marketing Accountability Standards Board (MASB) endorses this definition as
153
Training Hour Summary
SUMMARY OF TRAINING DURATION FOR AESTHETIC THERAPY SUPERVISION (LEVEL 4)
RELATED RELATED
COMPETENCY HOURS
NO. ID WORK ACTIVITIES KNOWLEDGE SKILLS TOTAL (HRS)
UNIT TITLE (A) + (B)
(A) (B)
Study aesthetic legislative requirements 8 24 32
Organize implementation and

16 32 48
documentation on legislative compliances
Aesthetic Monitor legislative requirements

MP-060- 16 34 50
Legislative compliance
4:2013- 210
Compliances Motivate staff on compliance with
C01 8 24 32
Assurance legislative requirements
Evaluate compliance of legislative

8 16 24
requirements
Prepare legislative compliance report 8 16 24
Study aesthetic operational requirement 8 16 24
MP -060- Aesthetic
4:2013- Operational Establish operational documents 8 16 24 224
C02 Administration
Administer operational expenditure
16 30 46
budget
Organize operational activities 16 30 46
Monitor operational activities

8 20 28
implementation
Administer operation work area

8 20 28
maintenance
Prepare operational administration

8 20 28
performance report
Study aesthetic budget control

8 16 24
requirement
Monitor budget expenditure 8 22 30
Monitor inventory control 8 22 30
MP -060-
Aesthetic Operation
4:2013- Monitor business cash flow and account 8 16 24 210
Budget Control
C03
Monitor business insurance coverage 8 16 24
Establish counter measure/corrective

16 30 46
action
Prepare budget control activities report 8 24 32
MP -060- Aesthetic
Carry out consultation session 8 24 32 280
4:2013- Specialised
C04 Therapies
Analyse client requirements 16 24 40
Carry out specialised therapy preparation 24 56 80
Carry out specialised therapy 16 40 56
Provide home care advice 24 48 72
Analyse human resources availability and

8 8 16
capability
Evaluate staff performance 4 8 12

Aesthetic Human
MP -060-
Resources Organize personnel professional
4:2013- 7 17 24 124
Professional development
C05
Development
Administer staff career improvements 16 38 54
Prepare human resources development

5 13 18
activities report
Analyze company business plan 4 8 12
Administer business administrative

16 30 46
MP -060- functions
Aesthetic Business
4:2013- 150
Administration
C06 Monitor business operation 8 22 30
Carry out business operation review 16 26 42

Prepare business improvement
4 16 20
proposal
Carry out market segmentation analysis 4 16 20
Prepare sales and marketing plan 8 24 32
Carry out sales and marketing

8 24 32
programme
MP –060-
Aesthetic Sales
4:2013- Conduct services and product 150
And Marketing 8 24 32
C07 launching
Evaluate sales and marketing

8 14 22
programme performance
Prepare sales and marketing

4 8 12
performance report
1348
Study services and product packages

4 8 12
requirements
Carry out services and product

MP -060- Aesthetic Services 8 16 24
promotional packages
4:2013- and Product 80
E01 Package Promotion Carry out services and product
8 24 32
branding
Prepare services and product packages

4 8 12
promotion report
TOTAL HOURS (+ Elective Competency) 24 56 80 1428
154

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STANDARD KEMAHIRAN PEKERJAAN KEBANGSAAN

(NATIONAL OCCUPATIONAL SKILL STANDARD)

AESTHETIC THERAPY SUPERVISION

JABATAN PEMBANGUNAN KEMAHIRAN

No. Contents Pages

NATIONAL OCCUPATIONAL SKILLS STANDARD (NOSS) FOR;

1.1 Occupation Overview

Aesthetic Therapy Supervision is a branch of health wellness and beauty practices

Benefits may includes helping personnel in ensuring compliance of aesthetic

This document covers the competency standards of Aesthetic Therapy Supervision

In response to the requirements to develop flexible, dynamic and responsive NOSS

1.3 Training programme pre requisite

The pre-requisite for the enrolment of this course is as below:

SECTOR MEDICAL & PHARMACEUTICALS

AREA BEAUTY THERAPY NAIL ARTISTRY MAKE-UP ARTISTRY

L5 AESTHETIC MANAGER NOT AVAILABLE NOT AVAILABLE

L4 AESTHETIC SUPERVISOR NOT AVAILABLE NOT AVAILABLE

L3 AESTHETIC THERAPIST NAIL ARTIST MAKE-UP ARTIST

L2 AESTHETICIAN NO LEVEL MAKE-UP ARTIST

L1 BEAUTICIAN NO LEVEL NO LEVEL

SECTOR MEDICAL & PHARMACEUTICALS

AREA BEAUTY THERAPY NAIL ARTISTRY MAKE-UP ARTISTRY

L5 AESTHETIC THERAPY MANAGEMENT NOT AVAILABLE NOT AVAILABLE

L4 AESTHETIC THERAPY SUPERVISION NOT AVAILABLE NOT AVAILABLE

L3 AESTHETIC THERAPY NAIL ARTISTRY MAKE-UP ARTISTRY

L2 NO LEVEL MAKE-UP ARTISTRY

3.1 Level Of Competency And Definition Stipulated JPK

Malaysia Skills Certificate Level 1: Competent in performing a range of varied work

Malaysia Skills Certificate Level 2: Competent in performing a significant range of

Malaysia Skills Certificate Level 3: Competent in performing a broad range of

Malaysia Skills Diploma Level 4: Competent in performing a broad range of

Malaysia Skills Advanced Diploma Competent in applying a significant range of

Optionally, the Aesthetic Therapy Supervision (Level 4) personnel should competent in

6.1 Working environment

Aestheticians and those in related occupations usually work in clean, pleasant

7.1 Malaysian Market

Other related occupations related to employment opportunities in this field are:

Other related industries related to employment opportunities in this field are:

8. TRAINING, INDUSTRIAL/PROFESSIONAL RECOGNITION, OTHER

9. SOURCES OF ADDITIONAL INFORMATION

• Malaysian Beauty Therapy Association

• Malaysian Association of Cosmetologists

• National Pharmaceutical Control Bureau (NPCB)

• Ministry of Domestic Trade, Co-operation Consumerism,

• Comité International d'Esthétique et de Cosmétologie (Zurich) (CIDESCO)

• International Therapy Examination Council (UK) (ITEC )

• City & Guilds, London (C & G)

• Confederation of International Beauty Therapy & Cosmetology (CIBTAC)

i. Pn Norlisa Lee Abdullah (Hann Consultant Network)

AESTHETIC THERAPY SUPERVISION LEVEL 4

COMPETENCY COMPETENCY UNIT

MP-060-4:2013-C01 MP-060-4:2013-C02 MP-060-4:2013-C03 MP-060-4:2013-C04

MP-060-4:2013-C05 MP-060-4:2013-C06 MP-060-4:2013-C07

3. Monitor legislative 3.1 Safe, clean, well maintained and

4. Motivate staff on compliance 4.1 The consequences of non-

6. Prepare legislative 6.1 Non-conformance/ conformance

3. Administer operational 3.1 Operational expenditure budget

4. Organize operational activities 4.1 Client appointments and

5. Monitor operational activities 5.1 Service area and storage

6. Administer operation work 6.1 Salon facilities (ambiance,

7. Prepare operational 7.1 Operational administration

4. Monitor business cash flow 4.1 Cash management programme

5. Monitor business insurance 5.1 Insurance policy plan identified