Section: 1

Chapter: 1: Managing and the Manager’s Job

True-False Questions
1. Planning is a management function that involves the process of determining an organization’s goals
and how best to achieve them T
2. Managers can be classified by both the level of the organization at which they work and the area in
which they specialize.
3. Bonnie Babson holds the title of plant manager of the Green Tree Manufacturing Company. In terms of
the managerial levels, she is classified as a first-line manager
4. Henry Mintzberg identified the three broad categories of managerial roles as organizational,
interpersonal, and informational F
5. Technical skills are important at the level of the middle manager than at other management levels F
6. To be a successful manager, good interpersonal skills are essential
7. Conceptual skills are more important to first-line managers than to managers at other levels of the
organization F
8. Managers who are able to see the overall relationships among their organization, its competitors, its
suppliers, and the economy are said to have good diagnostic skills
9. Communication skills refer to the manager’s ability to both effectively convey ideas and information to
others and effectively receive ideas and information from others T
10. Efficiency skills refer to the manager’s ability to prioritize work, to work efficiently, and to delegate
appropriately

Multiple-Choice Questions
1- The News Corporation, Smile Train, Delta Airlines and Gucci are all examples of
a. bureaucracies.
B. corporations.
C. organizations.
D. managerial hierarchies.
2- All of the following are physical resources EXCEPT
b. Raw materials.
B. a robotic welder.
C. labor used in production.
D. an office building
3- The Financial Times is a newspaper. To access its online content subscribers have to
pay for a subscription or make micro payments for individual articles. The
subscriptions are a(n) _____ resources.
c. physical
b. financial
c. human
D. information
4- The Financial Times is a newspaper. Advertisements in the paper are examples of
_____ resources to the paper.
d. international
e. physical
f. human
g. financial
h. informational
5- The Financial Times is a newspaper. The articles in the paper are a(n) _____ resource.
i. international
j. physical
k. human
l. financial
m. informational
6- The definition of management considers
n. goals.
o. effectiveness.
p. resources.
q. efficiency.
r. All of these
7- Achieving organizational goals efficiently and effectively
s. is necessary to make logical decisions.
t. is not necessary for successful management but is desirable.
u. ensures that all employees will work together effectively.
v. rarely occurs in private sector organizations.
w. is the primary purpose of the management process
8- _____ means making the right decisions and then successfully implementing them.
x. Efficiency
y. Effectiveness
z. Pervasiveness
aa. Controlling
bb. Leading
9- Which of the following correctly lists all of the basic management functions?
cc. Decision making, controlling, leading, and coordinating
dd. Planning, decision making, organizing, and controlling
ee. Planning and decision making, leading, and organizing
ff. Planning and decision making, organizing, leading, and controlling
gg. Managing, leading, directing, staffing, and evaluating
10- The purpose of planning and decision making is to
hh. enhance the company’s image.
ii. monitor organizational progress.
jj. structure the organization for effective goal attainment.
kk. get the members of the organization to work together.
ll. serve as a guide for future activities.
11- In most organizations, the _____ level of management contains the largest number of
managers.
mm. first-line supervision
nn. administrative management
oo. top management
pp. middle management
12- Middle managers spend most of their time
qq. on the telephone.
rr. in meetings.
ss. implementing plans of top managers.
tt. managing inventory.