1.

Greeting:
Sales Associate: Good afternoon! Welcome to the Rolex Boutique. My name is [Your
Name], and I'm here to assist you. How may I help you today?

Customer: Thank you! I'm just browsing, but I have some questions about your
watches.

Sales Associate: It's a pleasure to have you here. Whether you're looking for a special
timepiece or just exploring, feel free to ask any questions. We pride ourselves on
providing exceptional service. If you're exploring, let me highlight some of our latest
releases and guide you through the unique features of each. Whether you're a
seasoned Rolex enthusiast or a first-time visitor, we're dedicated to making your
experience memorable.

2.Introducing Products:
Sales Associate: Of course! Rolex offers a wide range of exquisite timepieces. Our
latest collection includes the iconic Oyster Perpetual series, known for its precision
and elegance. We also have the new Datejust model, perfect for those who
appreciate a blend of style and functionality.

Customer: Interesting! Could you tell me more about the features of Datejust?

Sales Associate: Certainly! The Datejust series is celebrated for its timeless design
and innovative features. Notably, it showcases Rolex's patented [feature 1], ensuring
unparalleled accuracy. The model you're looking at also incorporates [feature 2] for
added convenience. The design seamlessly combines sophistication with
practicality. Rolex's patented perpetual movement ensures the watch is self-winding,
providing precision and reliability. The model you're looking at also incorporates a
distinctive [feature2], showcasing Rolex's commitment to both aesthetics and
performance.

3.Answering Questions:
Sales Associate: Certainly. The Datejust is renowned for its [feature 1], [feature 2],
and [feature 3]. It's water-resistant up to100 meters and has a power reserve of 70
hours. Is there anything specific you would like to know?

Customer: That's impressive! How about the warranty and maintenance services?

Sales Associate: Great question! The Datejust comes with a comprehensive five-year
warranty, covering any manufacturing defects. Additionally, we offer [specific
maintenance services], ensuring that your Rolex remains in impeccable condition.
Our service center is equipped with [mention any special features], and we
encourage regular maintenance to uphold the watch's longevity. In addition, our
maintenance services include regular check-ups and adjustments to ensure your
Rolex continues to perform at its best. We encourage our clients to bring their
watches in for servicing every [recommended time frame], maintaining both the
watch's performance and its aesthetic appeal.

4.Handling Complaints:
Sales Associate: I'm glad you're interested. Our watches come with a comprehensive
five-year warranty. In case of any issues, our dedicated service center ensures
prompt assistance. If you ever encounter a problem, please don't hesitate to reach
out.
Customer: Well, I bought a Rolex elsewhere before, and their service was not as
satisfactory.
Sales Associate: I appreciate your feedback. We strive to provide unparalleled
service. If there's anything specific that didn't meet your expectations elsewhere,
please share, and we'll ensure your experience with us exceeds them. Customer
satisfaction is our top priority. I appreciate your honesty. We are committed to
providing exceptional service, and I'm sorry to hear about your previous experience.
We value our customers, and your feedback is essential. If you have specific
concerns or expectations that were not met elsewhere, please share them with us.
We want to ensure your experience with us exceeds your expectations, and we're
here to address any concerns you may have.

Feel free to adapt or customize the details based on your preferences or specific
language learning objectives.

Here are the questions in English:

Greeting

1. What is the purpose of the customer's visit to the Rolex Boutique?

2. How does the sales associate greet the customer?
3. What does the sales associate offer to do for the customer?

Introducing Products
 1. What two watch collections does the sales associate mention?
2. What is the Datejust model known for?
3. What are some of the features of the Datejust model that the sales associate
highlights?

Answering Questions

1. What are three features of the Datejust model that the sales associate
mentions?
2. How water-resistant is the Datejust model?
3. What is the power reserve of the Datejust model?

Handling Complaints

1. What does the sales associate say to reassure the customer about their
warranty?
2. What does the sales associate ask the customer in order to improve their
service?
3. How does the sales associate respond to the customer's complaint about their
previous experience?

Answers:

Greeting

1. The customer's purpose is to browse and ask questions about the watches.
2. The sales associate greets the customer by saying "Good afternoon!
Welcome to the Rolex Boutique. My name is [Your Name], and I'm here to
assist you. How may I help you today?"
3. The sales associate offers to answer any questions the customer may have.

Introducing Products

1. The sales associate mentions the Oyster Perpetual and Datejust collections.
2. The Datejust model is known for its timeless design and innovative features.
3. The sales associate highlights the following features of the Datejust model:
○ Rolex's patented [feature 1] for unparalleled accuracy
○ [feature 2] for added convenience
○ Rolex's patented perpetual movement for self-winding and precision
○ [feature2] for a distinctive look

Answering Questions
 1. The sales associate mentions the following three features of the Datejust
model:
○ [feature 1]
○ [feature 2]
○ [feature 3]
2. The Datejust model is water-resistant up to 100 meters.
3. The Datejust model has a power reserve of 70 hours.

Handling Complaints

1. The sales associate reassures the customer by saying "Great question! The
Datejust comes with a comprehensive five-year warranty, covering any
manufacturing defects. Additionally, we offer [specific maintenance services],
ensuring that your Rolex remains in impeccable condition."
2. The sales associate asks the customer what specifically did not meet their
expectations.
3. The sales associate responds to the customer's complaint by saying "I
appreciate your feedback. We strive to provide unparalleled service. If there's
anything specific that didn't meet your expectations elsewhere, please share,
and we'll ensure your experience with us exceeds them. Customer
satisfaction is our top priority. I appreciate your honesty. We are committed to
providing exceptional service, and I'm sorry to hear about your previous
experience. We value our customers, and your feedback is essential. If you
have any specific concerns or expectations that were not met elsewhere,
please share them with us. We want to ensure your experience with us
exceeds your expectations, and we're here to address any concerns you may
have."

I hope this is helpful!