IT SERVICES DEPARTMENT

Cash & Carry Mall, South Super Hi-Way cor. Filmore & Emilia St., Brgy. Palanan Makati City
Support Hotline:(02) 856-9365 CONTROL NO.:
IT SERVICE REPORT

DEPT/OFFICE/GROUP: KIMPURA GB5 TYPE: SERVICE DONE:

DATE/TIME REPORTED: 17-Oct-17 DESKTOP PC NETWORK MAINTENANCE REPAIR
REPORTED BY : PRINTER ECR MONITORING INSTALLATION
CONTACT PERSON : MS. MELANIE POS MONITOR PROGRAMMING DIAGNOSE

PROBLEM REPORTED : OTHERS :

CASHIER POS SUDDENLY SHUTDOWN TIME IN:
TIME OUT:

DIAGNOSIS/ACTION TAKEN: PROBLEM STATUS:

•RE-SEAT RAM •REPLACE MOTHERBOARD
- MOTHERBOARD NOT RESPONDING -FROM ORDERING
CLOSED
•REMOVE RAM -BOOT IN WINDOWS OK
-MOTHERBOARD NOT RESPONDING •PERFORM CHECK DISK OPEN
-NO LONG BEEP WAS PRODUCED -NO ERRORS FOUND
•SET CMOS JUMPER •PLACE EXPANSION LAN CARD
-NORMAL TO CLEAR -OK
-2 SHORT BEEPS NOT PRODUCED -NO ERROR RECORDED IN EVENT VIEWER SERVICED BY:
-MOTHERBOARD NOT RESPONDING •OBSERVE
•RESET CMOS BATTERY -NO PROBLEM ENCOUNTER
-MOTHERBOARD NOT RESPONDING
•REMOVE ALL COMPONENTS
-MOTHERBOARD STILL NOT RESPONDING *Cashier POS Date Acquired: Dec 2010
*MOTHERBOARD FAIL TO RESPOND UPON CLEARING THE BIOS
*MOTHERBOARD ACKNOWLEDGED BY:

RECOMMENDATION/REMARKS: NOTED BY:

RECOMMEND TO ACQUIRE NEW CASHIER POS UNIT MAINARD E. PARAGUYA

IT SERVICES DIVISION MANAGER

IT SERVICES DEPARTMENT
Cash & Carry Mall, South Super Hi-Way cor. Filmore & Emilia St., Brgy. Palanan Makati City
Support Hotline:(02) 856-9365 CONTROL NO.:
IT SERVICE REPORT

DEPT/OFFICE/GROUP : KIMPURA GB5 TYPE: SERVICE DONE:

DATE/TIME REPORTED: 17-Oct-17 DESKTOP PC NETWORK MAINTENANCE REPAIR
REPORTED BY : PRINTER ECR MONITORING INSTALLATION
CONTACT PERSON : MS. MELANIE POS MONITOR PROGRAMMING DIAGNOSE

PROBLEM REPORTED : OTHERS :

CASHIER POS SUDDENLY SHUTDOWN TIME IN:
TIME OUT:

DIAGNOSIS/ACTION TAKEN: STATUS:

•RE-SEAT RAM •REPLACE MOTHERBOARD
- MOTHERBOARD NOT RESPONDING -FROM ORDERING CLOSED
•REMOVE RAM -BOOT IN WINDOWS OK
-MOTHERBOARD NOT RESPONDING •PERFORM CHECK DISK
-NO LONG BEEP WAS PRODUCED -NO ERRORS FOUND OPEN
•SET CMOS JUMPER •PLACE EXPANSION LAN CARD
-NORMAL TO CLEAR -OK
-2 SHORT BEEPS NOT PRODUCED -NO ERROR RECORDED IN EVENT VIEWER SERVICED BY:
-MOTHERBOARD NOT RESPONDING •OBSERVE
•RESET CMOS BATTERY -NO PROBLEM ENCOUNTER
-MOTHERBOARD NOT RESPONDING
•REMOVE ALL COMPONENTS
-MOTHERBOARD STILL NOT RESPONDING
*MOTHERBOARD FAIL TO RESPOND UPON DIAGNOSIS ACKNOWLEDGED BY:
*MOTHERBOARD IS MALFUNCTION

RECOMMENDATION/REMARKS: NOTED BY:

RECOMMEND TO ACQUIRE NEW CASHIER POS UNIT MAINARD E. PARAGUYA

IT SERVICES DIVISION MANAGER
 ITSERVICE REPORT CONTROL NO.
DATE PRINTED BY
1-May-12 2012-000140 Norman
12-Jun-12 2012-000141 Dan
12-Jun-12 2012-000142 2012-000143 Jeff
20-Jun-12 2012-000144 Norman
20-Jun-12 2012-000145 Dan
21-Jun-12 2012-000146 Cielo
22-Jun-12 2012-000147 Norman
23-Jun-12 2012-000148 Dan
23-Jun-12 2012-000149 Norman
23-Jun-12 2012-000150 Jeff
24-Jun-12 2012-000151 2012-000152 Dan
25-Jun-12 2012-000153 2012-000154 jeff
26-Jun-12 2012-000155 Dan
26-Jun-12 2012-000156 Norman
30-Jun-12 2012-000157 jeff
3-Jul-12 2012-000158 2012-000159 Norman
6-Jul-12 2012-000160 2012-000161 Norman
6-Jul-12 2012-000162 2012-000164 Cielo
9-Jul-12 2012-000165 jeff
11-Jul-12 2012-000166 2012-000169 Norman
13-Jul-12 2012-000170 2012-000171 jeff
13-Jul-12 2012-000172 Norman
21-Jul-12 2012-000173 Dan
22-Jul-12 2012-000174 2012-000177 Cielo
23-Jul-12 2012-000178 2012-000178 Dan
24-Jul-12 2012-000179 2012-000181 Norman
25-Jul-12 2012-000182 2012-000182 Norman
26-Jul-12 2012-000183 2012-000183 Dan
26-Jul-12 2012-000184 2012-000184 jeff
27-Jul-12 2012-000185 2012-000185 dan
27-Jul-12 2012-000186 2012-000186 Jeff
29-Jul-12 2012-000187 2012-000187 Norman
30-Jul-12 2012-000188 2012-000188 Jeff
1-Aug-12 2012-000189 2012-000189 Dan
2-Aug-12 2012-000190 2012-000190 Norman
4-Aug-12 2012-000191 Norman
8-Aug-12 2012-000192 Norman
11-Aug-12 2012-000193 2012-000194 jeff
2012-000194
14-Aug-12 2012-000195 norman
15-Aug-12 2012-000196 2012-000197 Norman
16-Aug-12 2012-000198 2012-000199 jeff
17-Aug-12 2012-000200 2012-000200 Dan
17-Aug-12 2012-000201 2012-000201 jeff
17-Aug-12 2012-000202 2012-000204 jeff
18-Aug-12 2012-000205 2012-000205 norman
18-Aug-12 2012-000206 2012-000206 jeff
19-Aug-12 2012-000207 2012-000207 jeff
19-Aug-12 2012-000208 2012-000208 jeff
22-Aug-12 2012-000209 2012-000210 Norman
23-Aug-12 2012-000211 Dan
23-Aug-12 2012-000212 Norman
25-Aug-12 2012-000213 Dan
28-Aug-12 2012-000214 jeff
30-Aug-12 2012-000215 2012-000215 Dan
30-Aug-12 2012-000216 2012-000216 jeff
1-Sep-12 2012-000217 2012-000217 Norman
2-Sep-12 2012-000218 2012-000218 Jeff
3-Sep-12 2012-000219 2012-000220 Jeff
4-Sep-12 2012-000221 2012-000221 Dan
18-Sep-12 2012-000222 2012-000222 Dan
 IT SERVICES DEPARTMENT
Cash & Carry Mall, South Super Hi-Way cor. Filmore & Emilia St., Brgy. Palanan Makati City
Support Hotline:(02) 856-9365

IT SERVICE RE

DEPT/OFFICE/GROUP
DATE/TIME REPORTED:
REPORTED BY :
CONTACT PERSON :

PROBLEM REPORTED : _________________________________________________________________________

__________________________________________________________________________________

DIAGNOSIS/ACTION TAKEN:
___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

RECOMMENDATION/REMARKS:
___________________________________________________________________________
___________________________________________________________________________

IT SERVICES DEPARTMENT
Cash & Carry Mall, South Super Hi-Way cor. Filmore & Emilia St., Brgy. Palanan Makati City
Support Hotline:(02) 856-9365

IT SERVICE RE
DEPT/OFFICE/GROUP :
DATE/TIME REPORTED:
REPORTED BY :
CONTACT PERSON :

PROBLEM REPORTED : _________________________________________________________________________

__________________________________________________________________________________
__________________________________________________________________________________

DIAGNOSIS/ACTION TAKEN:
___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

___________________________________________________________________________

___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________

RECOMMENDATION/REMARKS:
___________________________________________________________________________
___________________________________________________________________________
 CONTROL NO.:
IT SERVICE REPORT

TYPE: SERVICE DONE:

DESKTOP PC NETWORK MAINTENANCE REPAIR
PRINTER ECR MONITORING INSTALLATION
POS MONITOR PROGRAMMING WARRANTY

PHONE SUPPORT

DIAGNOSE
_____
___________________________________ OTHERS :

PROBLEM STATUS:
________________________________ CLOSED

________________________________ OPEN

________________________________
________________________________ SERVICED BY:
________________________________

________________________________

________________________________ ACKNOWLEDGED BY:

________________________________
________________________________

NOTED BY:
________________________________
________________________________ MAINARD E. PARAGUYA
IT SERVICES DIVISION MANAGER

CONTROL NO.:
IT SERVICE REPORT
 TYPE: SERVICE DONE:
DESKTOP PC NETWORK MAINTENANCE REPAIR
PRINTER ECR MONITORING INSTALLATION
POS MONITOR PROGRAMMING WARRANTY

PHONE SUPPORT

DIAGNOSE
_____
___________________________________ OTHERS :
___________________________________

STATUS:
________________________________ CLOSED

________________________________ OPEN

________________________________
________________________________ SERVICED BY:
________________________________

________________________________

________________________________ ACKNOWLEDGED BY:

________________________________
________________________________

NOTED BY:
________________________________
________________________________ MAINARD E. PARAGUYA
IT SERVICES DIVISION MANAGER
 REPAIR
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WARRANTY

DIAGNOSE

AGUYA
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INSTALLATION
WARRANTY

DIAGNOSE

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