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  • Process Imp A

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    bc150201683 Asad Raza
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    The document discusses various processes that were migrated from certain regions to the Central Command Division (CCD). It summarizes the status of password reset guidelines, retailer EVC PIN resets, and Eload reversals being migrated from the North West Division (NWD) regions to CCD. It also provides details on the pilot program for repairing faulty BVS devices, including franchises now dispatching directly to vendors. Key opportunity areas and CMO development timelines are listed at the end. The document contains internal, sensitive information around regional implementations and initiatives.

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    The document discusses various processes that were migrated from certain regions to the Central Command Division (CCD). It summarizes the status of password reset guidelines, retailer EVC PIN resets, and Eload reversals being migrated from the North West Division (NWD) regions to CCD. It also provides details on the pilot program for repairing faulty BVS devices, including franchises now dispatching directly to vendors. Key opportunity areas and CMO development timelines are listed at the end. The document contains internal, sensitive information around regional implementations and initiatives.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    5 views7 pages

    Process Imp A

    Uploaded by

    bc150201683 Asad Raza
    The document discusses various processes that were migrated from certain regions to the Central Command Division (CCD). It summarizes the status of password reset guidelines, retailer EVC PIN resets, and Eload reversals being migrated from the North West Division (NWD) regions to CCD. It also provides details on the pilot program for repairing faulty BVS devices, including franchises now dispatching directly to vendors. Key opportunity areas and CMO development timelines are listed at the end. The document contains internal, sensitive information around regional implementations and initiatives.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 7

    Processes Rolled Out Status Regional Imp.

    Password Reset Guidelines Migrated to CCD from NWD Regions


    Retailer EVC PIN Reset Migrated to CCD from NWD Regions
    Eload Reversal Migrated to CCD from NWD Regions

    BVS Device Repairs


    Process Details
    Pilot run in 4 regions - no3, c2, c3, s2
    Current: Faulty device dispatched from franchise to regional office for repairs - regional resource to troubleshoot and share with
    vendor and log tickets
    Onwards: Franchise will dispatch faulty devices direct to vendor
    Secure tech devices

    # Sensitivity: Internal
    NWD Imp. North South Central In Progress
    13-Jun 20 | 20AD 410 AD 10 23.33333 410 S POS Mapping
    27-Jun 5 5 10W 6.666667 S&D Apollo Profile Creation
    27-Jun 20AD 20M | 30AD 30AD 23.33333

    North South Central

    96.66667
    o troubleshoot and share with
    60D 50 D 180D

    # Sensitivity: Internal
    Key Opportunity areas 1- BVS Device Provisioning 1- FS Stuck Payments / D2R
    2- BVS Device Unblocking 2 - Ghost Retailer Restoration Process
    3- Retailer Address Update 3 - CD Commission Unblocking
    4- PIN Reset 4 - FS throughput, Float & MA Reporting
    5- BVS Device Trouble
    6- GSM Mapping in Tracker & EVC

    # Sensitivity: Internal
    1- RAPA Automation 1- Helmet Compliance Report
    2- Partner Onboarding & Agreement Management 2 - License Compliance Report
    3- Password resets(T franchise,seible,smart screen,normal tracker etc.)
    4- Tracker/System Profiling
    5- Collaterals Collection
    6- Credit Recovery Reporting

    # Sensitivity: Internal
    1- WIC Commission disbursement tracking
    2- CSAT, MTA, B2C & HR Non-Compliance Visibility
    3 - Refund Cases - Process Review
    4 - HRMS

    # Sensitivity: Internal
    CMO Dev Timelines Current Status
    Jazz 360 Dev Completed
    Ufone - Dev Completed
    Telenor 2330 Dec Not Started
    Zong 400 Dev In-Progress

    # Sensitivity: Internal
    360

    # Sensitivity: Internal

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