BDO

Region Regional Ops & Planning Team FS BDO GSM BDO

Centeral-4 5 1 2

Centeral-4 Employee Name Roles

Regional Ops Team Usman Qamar FS Operations+FS Planning+Reporting+FS Reviews
Regional Ops Team Usman Shaukat GSM Planning + Reporting+ Reviews
Regional Ops Team Nimrah tariq GSM Operations+SC+Franchise Induction/Termination
Regional Ops Team Noor muhammad BVS Governance + BVS Devices+Grey Controls+HSE
Regional Ops Team Amna Iftikhar Trade marketing+Budget handling+campaigns/sprint+ap
FS BDO Ghulam Mohayudin FS Operations + GSM Operations
GSM BDO Shiza Serwar GSM Operations + SC
GSM BDO Muhammad Kamran BVS Devices ( Mapping+Error Troubleshooting+Faulty M

# Sensitivity: Internal
 Total Staff
8

Roles
s+FS Planning+Reporting+FS Reviews
g + Reporting+ Reviews
ons+SC+Franchise Induction/Termination
nce + BVS Devices+Grey Controls+HSE
ting+Budget handling+campaigns/sprint+apollo+WIC
s + GSM Operations
ons + SC
Mapping+Error Troubleshooting+Faulty Management)

# Sensitivity: Internal
 BVS Devices
Tasks Daily (Mins) Weekly (Mins) Monthly (Mins) Adhoc (Mins)
Devices Mapping 60
Devices TroubleShooting 60
Devices Dispatching for Repair - 120
Devices Dispatching to Franchise 30
General Error troubleshooting 40
Sales Controls & Alarms Raising 30
Provisioning 30
Errors resolution 30
360 report 60
DAP Visibility Report 60
*964# issues 30
unprovisioned devices 20
cordination with HQ team 30
device unblocking 20
CORDINATION WITH VENDOR 5
Stall devices NCOC and issues 30
WIC tagging msr Follow Up
GSM mapping Follow Up 10
PIN RESET Follow Up 10
Activate/bulk Follow Up 10
Deactivate/bulk Follow Up 10
poastpaid @retail project Follow Up 5
devices in/out database management 20
cms entries Follow Up 2
locator entries Follow Up 2
dispatch to franchises Follow Up 10
penalties agaisnt lost/stolen devices 30
address updation Follow Up 30
APK push Follow Up 5
4G check enablement on pp msisdn Follow Up 2
dispatch to vendor 10
BVS Audit 180
Calls to Dormant Retailers 40
Grey Visbility 60
Grey Penalties & Warning Letters 180

# Sensitivity: Internal
BVS Devices
Description
Follow up with BDO
Follow up with BDO, Taking up with SnD & other naional forums for prompt actions.
Follow up with BDO
Follow up with BDO
Follow up with BDO, Taking up with SnD & other naional forums for prompt actions.
Raising sales alarms, hourly & keeping record of abnormal hits, then follow up till feedback.
Follow up with BDO
Follow up with BDO, Taking up with SnD & other naional forums for prompt actions.
Twice/Thrice a week.
Twice/Thrice a week.
Follow up with BDO, Taking up with SnD & other naional forums for prompt actions.
Follow up with BDO
For HSE, Apollo, Devices, Reporting issues & coordination.
Approval from respective BMS/ then RD, then follow up with BDO for unblocking.
Randomly for understanding of issues faced in devices.
fixing stall lifting issues by TMA and NOC issuance (emails+whtasapp)
Follow up with BDO, Taking up with SnD & other naional forums for prompt actions.
Follow up with BDO, Taking up with SnD & other naional forums for prompt actions.
Follow up with BDO, Taking up with SnD & other naional forums for prompt actions.
Follow up with BDO, Taking up with SnD & other naional forums for prompt actions.
Follow up with BDO, Taking up with SnD & other naional forums for prompt actions.
Follow up with BDO, Taking up with SnD, CRM & other naional forums for prompt actions.
Randomly for visibility of inventory.
Follow up with BDO
Follow up with BDO
Follow up with BDO
Penalty calculation & execution.
Follow up with BDO for coordination with Snd Managers & Retailers.
Follow up with BDO, Taking up with respective forum of BVS in cas eof any issue faced
Follow up with BDO, Taking up with respective forum of BVS in cas eof any issue faced
Follow up with BDO

Follow up with BDO, Randomly visits clusters, meeting with Snd Managers to control dormancy.
To provide grey visibility
Marking Grey Penalties & Sending Grey Letters to franchises

# Sensitivity: Internal
 POC
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad
Noor Muhammad

# Sensitivity: Internal
 FS Operations
Tasks Daily (Mins) Weekly ( Mins) Monthly (Mins)
FS Credit 30
FS Recovery 60
FS Collaterals
FS Credit utilization 80
FS Liquidity Agreeements
Stuck Payments 60
D2R Stuck
D2R Meetings/Training 30
D2R Reporting 60
Slips D2R Availability
FS Retailer Tagging 10
NATP issues escalation
P2P Deposit Transaction Reversal
FS Retailer POS ADDITION
FS Related Errors daily basis 30
Roll out of Commissoins & Campaign 30
Termination of franchises & final settlements
Operational Meetings 30
Dispatching of Certificates and other items
FS Collateral's return
AKSA logins Creations
FS Hireachy Update
FS Floats Monitoring & Sharing with team 30
Daily MA Report 30
MA Dormant Activation
FS Retailer Additon report
Daily Management War Room & its preparation 180
Adhoc Requirements of data
FS/MA Target Setting & Follow ups/Circle Follow ups 400
Circle Meetings 60
Follow ups with ASM on Low performance 30
MA Regional Days Targets & Reporting 60
Management Reviews & Presentations
Meeting with Business Partners on FS performance
Market Visit

# Sensitivity: Internal
FS Operations
Adhoc (Mins)

30

30

10

10
60
20
30
10

180

300
420
30
60

30
30
30

180

480
240
480

# Sensitivity: Internal
Operations
Description
Credit Wet from Bank & RD for Cantt & Regular Franchise
Recovery on every Monday or after Gazetted Holidays
Receiving of Collateral Cheques from Franchise & Dispatching to bank
Utilization of FS Credit and managing weekly requirements
FS credit agreement of newly onboarded franchise
FS Stuck Payments follow up with bank
D2R Stuck Payments follow up
Franchise Push and Trainings
Regional Level Segregation of D2R Report & identification of dormant retailers & sharing with team
UBL & ABL Slips Requirments
FS Retailer tagging with franchise , territory re-alignment, New Franchise Induction
NATP issues escalation to bank
Reversal of transcations. RD Approval and Sent to bank
Add retailer number in POS Addition
FS Issues/MA Errors
FS commission visibility
Terminations intimations and follow ups on final settlements
Day to day meeting
Retailer Ceritifcate / Give aways
Eid Cheques Retrun
NATP / AKSA login for FS Retailer Creation
As per requirement and major structure Changes
Ops Agenda Items Daily
Daily Routine Ops
Activation of Dormant Retailers Report
Requesting Bank for data of FS Retailers
Daily Management war room data requirements and preparation
Adhoc Requirements from sales team and from management
Targets Settings among clusters and follow up with sales team
Circle Management meetings/Adhoc Meetings
Phone calls to low performaning ASM and plannig/Insights
Internal MA Days Targets settings and its reporting
Management Review Preparation and Presentation
Adhoc Requests from sales team to vist BP and review performance
Market Visits to get market intel and retail visits etc.

# Sensitivity: Internal
 POC

Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar
Usman Qamar

# Sensitivity: Internal
 HSE Operations
Task List Daily (mins) Weekly (Mins) Monthly (Mins) Adhoc (Mins)
Helmet Complaince 60
Bike Safety Complaince 10
License Complaince 60
Helmet Compliance Report 30
Vehicle Health Undertaking Report 30
License Compliance Reporting 120
Insurance DB (GLI/CIT) 60
Insurance Claims from Franchises 120

# Sensitivity: Internal
erations POC
Description Noor Muhammad
Daily Follow up till execuiton. Noor Muhammad
Daily Follow up till execuiton. Noor Muhammad
Random Follow ups, talks with key stakeholders to expedite & execute. Noor Muhammad
Weekly, clearance of descrepency, exemption justificaions from ASHs Noor Muhammad
Twice a week. Noor Muhammad
Weekly. Noor Muhammad
Monthly Nimrah Tariq
When Required Nimrah Tariq

# Sensitivity: Internal
 GSM Operations
Task List Daily (mins) Weekly (Mins)
Franchise Indutction( From Start to end and all documentation)
Franchise Termination
Frnachise Final Settlement
Business Case for new franchises
Renewal of agreements
Collaterals to HQ
Letter Heads For Franchises
GSM Mappings 120
Bank Mappings
Stock Allocation 50
Stock Delivery Issues 60
Stock mappings
Stock Issuance Issues
GSM Stcuk Payments 30
GSM Weekend Credit 15
GSM Credit Facility for franchises
GSM Limit Increase
RAPA (Franchise Counter Activities)
Tax Sales Tax (PRA)
Income Tax (Anually)
VPN Access for franchises 30
VPN OTP Change
Siebel ID Creations for franchises
Eload Reversals
Eload History (MSR,RSO,Retailer)
D2R Mappings
D2R Reversals
Legal Notices
GSM Commisssions
ODR/PDR Tracking with ASMs 20
GSM Data Collection
HRMS Project Training + Implementation 30
ODR PDR Reports 10
Stolen/ Over Scratch Cards Reimbursement
ASH Data Base
SC EID Planning
Meetings 30
SC order placing 30
Order cancellations 15 50
wavier approvals 10
password resets(T franchise,seible,smart screen,normal tracker etc) 10
Otp updations 10
Retailer ID updating for commissions
off and on quizes completion on wic 20
imsi cleanings sometimes 15 50
POS mappings 15 50
packages regarding issues in apollo 30
Deprovisioning 15 50

# Sensitivity: Internal
 new apollo creations 20
fascia challenges 15
FCA campaign 20 20
sprint 20 20
SC visibility 20 75
Eload visibility 20 75
overall primary visibility 20 75
other GSM issues regarding apollo,trade,SC,Wic 30
Event management

# Sensitivity: Internal
SM Operations POC
Monthly (Mins) Adhoc (Mins) Description Nimrah Tariq
410 From Start to end and all documentation GSM/FS Nimrah Tariq
100 Termination/Resignation-Completion of Documents Nimrah Tariq
190 Termination of any cluster - completion of documentations Nimrah Tariq
180 Business Case for new franchise Nimrah Tariq
60 Renwal of Agreements for franchises Nimrah Tariq
120 Security for GSM Credit from Franchises Nimrah Tariq
30 Certificate from telenor Com. To franchises for bank Account Nimrah Tariq
RSO/Retailers Mappings in tracker & EVC Nimrah Tariq
60 Online Bank Mapping for new onboarded Franchises Nimrah Tariq
Stock Ordering/Allocation for Franchises in Tracker Nimrah Tariq
Tracking of stock with the help of supply team management Nimrah Tariq
60 Stock mapping from one franchise to another franchise Nimrah Tariq
60 Stock related issues, not mapped in apollo Nimrah Tariq
Stuck payments in tracker Nimrah Tariq
Weekend GSM Credit Nimrah Tariq
30 GSM Credit Limit for new onboaded franchises Nimrah Tariq
30 Increase GSM Weekend Credit Limit for franchises Nimrah Tariq
30 Visbility of RAPA Report & Fixtures of Issues Nimrah Tariq
70 PRA Related Issues Nimrah Tariq
30 Anually Visibilty and understanding Nimrah Tariq
VPN Access for franchises Nimrah Tariq
30 VPN OTP Change on request of Franchise Nimrah Tariq
30 Siebel ID Creation for new franchises Nimrah Tariq
30 Eload Reversals from EVC Nimrah Tariq
30 Extract Eload History from EVC Nimrah Tariq
60 D2R Mappings of retailers in tracker Nimrah Tariq
30 D2R Stuck Payments issues Nimrah Tariq
30 Legal Issues of franchises Nimrah Tariq
30 Sharing GSM Commission with Team Nimrah Tariq
Varifications of amount deduction from tracker Nimrah Tariq
120 Tracker Logins/RSO Count etc Nimrah Tariq
HRMS Project implementation Nimrah Tariq
Daily Nimrah Tariq
30 When Required Nimrah Tariq
30 ASH Data Base Updation Nimrah Tariq
30 In EID Days Nimrah Tariq
60 HRMS/Insurance Nimrah Tariq
Placing of SC orders Amna iftikhar
Cancellations of orders as required Amna iftikhar
approvals of Wavier numbers for franchises based on performaAmna iftikhar
Password rests for franchises including sieble,tracker,789,T fra Amna iftikhar
Updation of numbers for OTP Amna iftikhar
30 collection of updated retail IDS for commisions every month Amna iftikhar
Ensuring quiz submission from franchises off and on Amna iftikhar
Cleaning imsi for apollo Amna iftikhar
POS mapping for FS transactions in apollo Amna iftikhar
Escelating errors to concerned and followups for resolution Amna iftikhar
Deprovisioning errors resolutions Amna iftikhar

# Sensitivity: Internal
 Creations of new apollo for ASMS new franchises SNDS Amna iftikhar
cordinating with teams for resolutions and fixtures of issues Amna iftikhar
30 ensruing budget for FCA campaigns Amna iftikhar
30 Sprint budget management Amna iftikhar
providing visibilities and ensuring targets are achieved Amna iftikhar
providing visibilities and ensuring targets are achieved Amna iftikhar
providing visibilities and ensuring targets are achieved Amna iftikhar
dependaing on issues faced and its resolutions Amna iftikhar
300 management of events,booking,team lunch arrangements etc Amna iftikhar

# Sensitivity: Internal
 Operations
Task List Daily (mins) Weekly (Mins)
Wic commissions disbursement tracking
wic structure updation
store management 20
gift hampers dispatching 20
branding issues
TMA issues 30
budget management 20 20
ROI
DSAT 20 75
NONCOMPLIANCE 20 75
posters/art work cordinations
CSAT reporting (calling below belts) 20
MTA reporting 20
B2C reporting 20
Targets Setting of MTA
Meeting with CCD
CRM's issues and errors 60
Apollo Report 30
Apollo Login Creation / Credntials 20
Data Collection
manual ordering

# Sensitivity: Internal
Monthly (Mins) Adhoc (Mins)
30
30

30

30
120

30

30
150

180
10

# Sensitivity: Internal
Description
Verifications of commisions either they are disbursed on correct ID and adressing if there is any issue
Structurual updation if new Wic is added or deletion of old from hirarchy
Ensuring stock availability and store maintainance
Dispatching of stock to relative franchises
cordinating with teams for resolutions and fixtures of issues
cordinating with teams for resolutions and fixtures of issues
Ensuring budget management
Updating ROI every month
providing visibilities and ensuring targets are achieved
providing visibilities and ensuring targets are achieved
cordination for new posters/art works or dispatching issues
Daily Visibility + Discussion with CRM Supervisor
Daily Visibility + Discussion with CRM Supervisor
Daily Visibility + Discussion with CRM Supervisor
Once in a month
Weekly
Daily basis
Daily Visibility (Whatsapp+Emai) Apollo Report
New Login and Fixture
when required
process manual order in tracker on franchise request

# Sensitivity: Internal
 POC
Central 4
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar
Amna iftikhar

# Sensitivity: Internal
 Planning & Reportin
Tasks Daily (Mins) Weekly (Mins) Monthly (Mins)
Preparation of Management Meeting 120
Management Meeting 60
Ops Session Agenda 30
Ops Session 30
Reporting (FCA, Campaigns etc.) 120
Zonal War Room 180
Analysis 180
Controls 120
Monthly/Quarterly reviews 120
Low revenue/New Sites tracking 30 120
Circle Meetings 120
Monthly Campaign Designing 180
Target Setting 240
Insights on sales team request 60
Strategy Working/Tracking 60
Meetings with HQ on development projects 60
Route performance tracking 30
Regional Projects 120
FCA Days Target setting 90
FCA Day Reporting 420
Li Mapping updation 90
Monthly Sales Structure 30
Meeting with Business Partners on FS performance
Follow ups with ASM on Low performance 30

# Sensitivity: Internal
Planning & Reporting
Adhoc (Mins)

360

240

# Sensitivity: Internal
ing & Reporting
Description
Daily prepartion of FCA, Recharge, Top bundles etc. for management review & performance tracking
Daily meeting with C4 Management (BMs/RSMs/RD)
Preparation of Ops session agenda to be discussed with sales team
Discussion with sales team on selected agenda
Daily reporting of FCA, iFCA, ongoing campaigns
Bi Weekly Zonal War room on current month's performance
Analysis on Quality of Sales, Distribution etc
Checks on ground activities to ensure geniune sales & highlight any unusual/abnormal activites
Monthly/Quarterly performance reviews (presentations) on need basis
Tracking of Low revenue/New sites and weekly meeting on same with Circle (Segments)
Meetings with Circle team on selected agenda
Designing monthly regional campaigns
Monthly target setting of KPIs (FCA, iFCA, Primary, Secondary, N-Float)
Providing insights on requirement of sales team
Tracking of regional strategy
Meeting with HQ on initated development projects
Daily tracking of route wise performance
Meeting on regional internal projects
Target setting of FCA days thrice a week
7 reports in a day. 20 mins on every report (thrice a week)
Li Mapping of Cell Sites/Area Alignment/Bounce Back From Sales Team
Monthly Sales Structure updation and locking with circle team
Adhoc Requests from sales team to vist BP and review performance
Phone calls to low performaning ASM and plannig/Insights

# Sensitivity: Internal
 POC
Central 4
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat
Usman Shaukat

# Sensitivity: Internal